Qingjuan Wang, Ning Sun, Alice H.Y. Hon and Zheng Zhu
The purpose of this study is to explore the moderating effect of Confucian values and the mediating effect of relationship quality on the relationship between organizational…
Abstract
Purpose
The purpose of this study is to explore the moderating effect of Confucian values and the mediating effect of relationship quality on the relationship between organizational justice and employee service orientation in the tourism and hospitality industry.
Design/methodology/approach
Structural equation modeling was applied to a sample of 421 responses in a questionnaire survey from employees of tourism and hospitality firms in mainland China.
Findings
Employee relationship quality fully mediated the relationship between organizational justice and service orientation. Confucian values negatively moderated the direct effect of organizational justice on employee relationship quality and the indirect effect of organizational justice on service orientation.
Practical implications
This study offers insights for hospitality managers how to improve employee service orientation and establish Confucian values in the practice of organizational justice. Tourism and hospitality organizations should equally treat all employees as internal customers and use distinct strategies to manage employees with high and low Confucian values in employee selection and management of training and development.
Originality/value
This study highlights the contributions of organizational justice and relationship quality to employee service orientation. It also demonstrates that Confucian values explain why many Chinese employees are less sensitive to low fairness: these values negatively moderate the organizational justice–relationship quality–service orientation relations. By linking organizational justice to relationship quality and employee service orientation, the findings enrich our understanding of the applications of internal marketing and social exchange theories under Confucian values.
Details
Keywords
Qingjuan Wang, Rick D. Hackett, Yiming Zhang and Xun Cui
The purpose of this paper is to examine a varied set of personal characteristics (i.e. cultural values tied to Confucianism, Big Five personality attributes and test experience…
Abstract
Purpose
The purpose of this paper is to examine a varied set of personal characteristics (i.e. cultural values tied to Confucianism, Big Five personality attributes and test experience) for their combined ability to predict job applicants’ expected and experienced procedural fairness in the context of personnel selection.
Design/methodology/approach
A total of 324 applicants were surveyed as part of a process to select entry-level positions at a large IT manufacturing company in eastern China. Data were gathered in two waves, such that applicants’ personal characteristics and fairness expectations were obtained prior to their perceptions of procedural fairness, which were collected after the selection interview.
Findings
Confucian values, neuroticism, conscientiousness and test experience all predicted applicants’ procedural fairness expectations. Only test experience had both direct and indirect effects on procedural justice perceptions. All other effects involving personal characteristics and experience of procedural fairness were mediated by applicants’ fairness expectations.
Research limitations/implications
The demonstration of the impact of a varied set of personal characteristics on applicants’ perceptions of procedural fairness is consistent with theory-driven models intended to understand and predict these perceptions. The findings suggest, among other considerations, that multinational businesses cannot assume that a standardized approach to selection will be viewed in the same manner by applicants across national contexts.
Originality/value
The authors show, in an operational employee selection context, how a varied set of personal characteristics can usefully combine to predict applicants’ procedural fairness expectations, as well as their experience of procedural fairness.
Details
Keywords
Qingjuan Wang, Rick D. Hackett, Xun Cui and Yiming Zhang
The purpose of this paper is to examine Chinese traditionality as a predictor of applicants' procedural fairness perceptions in selection, and both its direct and indirect…
Abstract
Purpose
The purpose of this paper is to examine Chinese traditionality as a predictor of applicants' procedural fairness perceptions in selection, and both its direct and indirect relationship with applicants' recommending behavior, job performance and turnover intention three to four months post hire. Traditionality, as a moderator of perceptions‐outcomes relationships, is also tested.
Design/methodology/approach
Survey data of 218 supervisor‐subordinate dyads were collected from Mainland Chinese organizations. Data were gathered in two waves, with demographic and traditionality measures taken at time 1, and supervisory ratings of performance, recommending behavior and intention to turnover taken at time 2.
Findings
One component of traditionality alone (Respect for Authority) positively predicted applicants' procedural fairness perceptions. These perceptions, in turn, predicted recommending behavior (+), job performance (+) and turnover intentions (−). There were also direct relationships between Respect for Authority and both job performance (+) and turnover intention (−). The data failed to support the moderating effect of Chinese traditionality on the relationships between procedural fairness perceptions and outcome variables.
Research limitations/implications
Despite the methodological strengths of this study, the study is cross‐sectional in nature which weakens causal inferences regarding the relationships in the theoretical model. Moreover, the paper does not investigate empirically the concrete mechanisms from Chinese traditionality to fairness perceptions and from fairness perceptions to outcome variables, since its foci are the predicting and moderating roles of Chinese traditionality.
Originality/value
The paper's findings underscore the importance of Respect for Authority as the key and only component of Chinese traditionality that predicts procedural justice perceptions and worker outcomes.
Details
Keywords
Jing Yang, Qingjuan Hu, Zhengwei Wang, Jinghuan Ding and Xianyu Jiang
For Francis turbine, the vortex flow in the draft tube plays an important role in the safe and efficient operating of hydraulic turbine. The swirling flow produced at the blade…
Abstract
Purpose
For Francis turbine, the vortex flow in the draft tube plays an important role in the safe and efficient operating of hydraulic turbine. The swirling flow produced at the blade trailing edge at off-design conditions has been proved to be the fundamental reason of the vortex flow. Exploring the swirling flow variations in the non-cavitation flow and cavitation flow field is an effective way to explain the mechanism of the complex unsteady flow in the draft tube.
Design/methodology/approach
The swirling flow in different cavitation evolution stages of varying flow rates was studied. The swirl number, which denotes the strength of the swirling flow, was chosen to systematically analyze the swirling flow changes with the cavitation evolutions. The Zwart–Gerber–Blemari cavitation model and SST turbulence model were used to simulate the two-phase cavitating flow. The finite volume method was used to discrete the equations in the unsteady flow field simulation. The Frozen Rotor Stator scheme was used to transfer the data between the rotor-stator interfaces. The inlet total pressure was set to inlet boundary condition and static pressure was set to outlet boundary condition.
Findings
The results prove that the mutual influences exist between the swirling flow and cavitation. The swirling flow was not only affected by the load but also significantly changed with the cavitation development, because the circumferential velocity decrease and axial velocity increase presented with the cavitation evolution. At the high load conditions, the system stability may improve with the decreasing swirling flow strength.
Research limitations/implications
Further experimental and simulation studies still need to verify and estimate the reasonability of the swirling flow seen as the cavitation inception signal.
Originality/value
One interesting finding is that the swirl number began to change as the inception cavitation appeared. This is meaningful for the cavitation controlling in the Francis turbine.
Details
Keywords
Qingjuan Bu, Yongsheng Jin and Zhaohui Li
With the development of social networking service and WeMedia, virtual brand community has become a typical platform of value co-creation and customers have become a core subject…
Abstract
Purpose
With the development of social networking service and WeMedia, virtual brand community has become a typical platform of value co-creation and customers have become a core subject of value co-creation. The high proportion of negative members and even zombie members has become an obstacle to the sustainable development of many communities. Then, how to maintain and promote the sustainable development of virtual brand community? The purpose of this article is to examine how customers prefer community or brand.
Design/methodology/approach
This paper obtained data through an online questionnaire survey to test the proposed hypotheses of this study.
Findings
The findings of this study indicated that practical and social values not only promote customers to be loyal toward community but also drive customers to be loyal toward brand and their influence on community loyalty is greater than on brand loyalty, but entertainment value does not significantly affect community and brand loyalty. The effect of practical and social values on community loyalty is fully mediated by the effect of brand loyalty, and the effect of practical and social values on brand loyalty is fully mediated by the effect of community loyalty.
Originality/value
This research enriches the research study’s results of value co-creation theory and customer assets, thus providing a new perspective for research on customer loyalty.