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Article
Publication date: 30 October 2023

Priyanka Singh, Fiona Lynch and Markus Helfert

Current literature argues that citizen engagement platforms must be used to gather citizens’ feedback to provide improved quality of services to citizens. However, limited studies…

957

Abstract

Purpose

Current literature argues that citizen engagement platforms must be used to gather citizens’ feedback to provide improved quality of services to citizens. However, limited studies consider the challenges faced by practitioners at the local level during the incorporation of those feedback for continuous service improvement. As a result, these services fail to fulfil the need of citizens. The purpose of this study is to structure the relationship between citizens’ feedback and continuous service improvement to meet the need of citizens.

Design/methodology/approach

Design science research methodology has been adapted under which a case study approach has been followed to investigate one of the citizens’ engagement platforms in Ireland.

Findings

The results from this study highlighted that practitioners faced challenges (e.g. capacity, risk and constraints) in terms of fulfilling the needs of citizens and there is a lack of structured approach to continuously provide improved services to them.

Research limitations/implications

This study provides a structured approach in the form of a process model to showcase how citizens’ feedback can be incorporated for continuously providing improved services to the citizens.

Social implications

This research provides a prescriptive view to assist municipalities during the incorporation of citizens’ feedback for continuous service improvement while addressing the challenges they face during this process.

Originality/value

This paper proposes a process model based on the guidelines of the open group architecture framework enterprise architecture and the collaboration with practitioners that would assist local authorities in continuously providing improved services to the citizens.

Details

Digital Policy, Regulation and Governance, vol. 26 no. 1
Type: Research Article
ISSN: 2398-5038

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Article
Publication date: 10 January 2025

Priyanka Singh, Rinzing Lama and Harshita Srivastava

The accelerating popularity of the art and handicraft sector in recent years has attracted notable academic attention. Several studies examined the potential of this sector to…

25

Abstract

Purpose

The accelerating popularity of the art and handicraft sector in recent years has attracted notable academic attention. Several studies examined the potential of this sector to generate positive outcomes for the associated communities. However, what is currently missing from the line of scholarly discussion is a comprehensive understanding of the experiential value of such marketplaces for consumers. The present study, therefore, seeks to explore the dimensions of visitor experience at traditional art and handicraft markets and identify how such marketplaces facilitate the fulfillment of an individual’s deeply embedded psychological needs and promote well-being through positive emotions and self-empowerment.

Design/methodology/approach

Study data was obtained through semi-structured interviews, field visits and on-site observations conducted at the Dilli Haat, INA, Delhi, India. The conceptual framework of self-determination theory (SDT) is employed to analyze the perspectives of the visit experience of 35 visitors who arrived at Dilli-Haat.

Findings

Findings indicate that visitors’ interest in participating in the traditional art and handicraft market was influenced by their fundamental psychological needs. By offering an opportunity to experience autonomy, competency and relatedness, such marketplaces can contribute to generating positive emotions and lead toward visitor well-being.

Originality/value

Study outcomes added a new perspective on the less studied subject of traditional art and handicraft market consumption. Findings contribute to enhancing the understanding of visitors’ experiences and the role of the traditional art and handicraft market in the context of well-being. Further, the current study highlights the influence of market attributes on visitor satisfaction and positive experience and offers useful implications for the efficient performance of such marketplaces.

Details

Arts and the Market, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-4945

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Article
Publication date: 2 September 2019

Uttam Kumar Khedlekar and Priyanka Singh

For smooth running of business affairs, there needs to be a coordination among manufacturer, collector and retailer in forward and reverse supply chain. This paper handles the…

326

Abstract

Purpose

For smooth running of business affairs, there needs to be a coordination among manufacturer, collector and retailer in forward and reverse supply chain. This paper handles the problem of making pricing, collecting and percentage sharing decisions in a closed-loop supply chain. The purpose of this paper is to examine the effect of responsibility sharing percentage on the profits of a manufacturer, a retailer and a collector. The paper further aims to understand the mutual interactions among decision variables and profit functions. It also determines the optimal selling price, optimal time, wholesale price, sharing percentage and optimal return rate in such a manner that the profit function is maximized.

Design/methodology/approach

The authors presented a three-echelon model consisting of a manufacturer, a retailer and a collector in the closed-loop supply chain and optimized the profits of each supply chain member. The authors introduced SRR models for the remanufacturing by providing some percentage of physical and financial support to the collector. Optimization techniques have been applied to obtain optimal solutions. Numerical examples and graphical representations of the optimal solutions are provided to illustrate the model.

Findings

This study stresses on profitable value retrieval from returned products, and it discusses how responsibility sharing can improve profitability and reduce the workload of an individual. In total, three main results are found. First, sharing and coordination among chain members can improve collector’s profit. Second, supply chain performance may also improve over time. Third, the profit of each member of the supply chain increases with an increase in sharing percentage up to a certain limit. So, the manufacturer can share the responsibility of the collector under a fixed limit.

Research limitations/implications

The main limitation of this model is that there is no difference between manufactured and remanufactured products. There are many correlated issues that need to be further investigated. The future study in this direction may include multi-retailer, stochastic demand patterns.

Practical implications

It is directly utilized by supply chain industries in which coordination among chain members is still needed to maximize profits. This information enables the manufacturer to assist the collector financially or physically for the proper management of the three-layer supply chain. The present work will form a guideline to choose the appropriate parameter(s) and mathematical technique(s) in different situations for remanufacturable products.

Social implications

From the management point of view, this study delivers the strongest result to remanufacturing companies and for whom effective and efficient coordination among chain members is vital to the overall performance of the supply chain.

Originality/value

There are very few studies that consider the remanufacturing of used products under a fixed time period. The authors considered selling price-sensitive and time-dependent exponentially declining demand. This model is developed by considering all possible help to a collector from manufacturer to collect used products from consumers. This research complements past research by showing coordination among supply chain members within a fixed time horizon.

Details

Journal of Advances in Management Research, vol. 16 no. 5
Type: Research Article
ISSN: 0972-7981

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Article
Publication date: 14 July 2022

Subhadip Roy and Priyanka Singh

Measurement scales for sensory experience in retailing exist for sight, touch and sound. In the present study, the authors aim to develop the olfactory experience (OEX) scale in…

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Abstract

Purpose

Measurement scales for sensory experience in retailing exist for sight, touch and sound. In the present study, the authors aim to develop the olfactory experience (OEX) scale in the context of retailing.

Design/methodology/approach

Based on literature review and six studies that follow standard scale development protocols (combined n = 1,203), the authors develop and validate a three-dimensional OEX scale. The scale is further validated in the final study in a different market set-up than the first five.

Findings

The authors found the three dimensions of OEX as (scent) company, congeniality and congruity. The OEX scale is found to be generalizable and valid across different cultural and market set-ups. In addition, the OEX (i.e. the scale) was found to effect psychological and behavioral outcomes of the consumer in a significant manner.

Research limitations/implications

The present study contributes to the domain of sensory experience in retailing with the OEX scale and provides three new dimensions of OEX for the academicians to further explore.

Practical implications

The OEX scale provides a ready to use tool for the retailer to gauge the level of OEX in the store and to predict consumer attitudes and behavior.

Originality/value

The study is the first to develop a scale for OEX in retailing or for that matter in consumer behavior.

Details

Journal of Service Management, vol. 34 no. 3
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 6 June 2023

Shekhar Saroj, Rajesh Kumar Shastri, Priyanka Singh, Mano Ashish Tripathi, Sanjukta Dutta and Akriti Chaubey

Human capital is a portfolio of rich skills that the labour possesses. Human capital has attracted significant attention from scholars. Nevertheless, empirical findings on the…

422

Abstract

Purpose

Human capital is a portfolio of rich skills that the labour possesses. Human capital has attracted significant attention from scholars. Nevertheless, empirical findings on the utility of human capital have often been divided. To address the research gap in the literature, the authors attempt to understand how human capital plays a significant role in financial development and economic growth nexus.

Design/methodology/approach

The authors rely on secondary data published by the World Bank. The authors use econometric tools such as the autoregressive distributive lag (ARDL) model and related statistical tests to study the relationship between human capital, India's financial growth and gross domestic product (GDP) growth.

Findings

Study findings suggest that human capital and financial development contribute significantly to economic growth. Further, the authors found that human capital has a positive and significant moderating effect on the path of joining financial development and economic growth.

Practical implications

The study contributes to the human capital debate. Despite the rich body of literature, the study based on World Bank data confirms the previous findings that investment in human capital is always useful for the financial and economic growth of the nation.

Originality/value

This paper reveals some unique findings regarding effect of financial development and economic growth nexus which opens the window of new dimension to think about their nexus. It also provides a different pathway to foster the economic growth by using human capital and financial development as together, especially in India.

Details

Benchmarking: An International Journal, vol. 31 no. 4
Type: Research Article
ISSN: 1463-5771

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Book part
Publication date: 2 October 2024

Nivedita Mehta, Sapna Arora and Disha Gulia

This study attempts to recognize obstacles and barriers to financial inclusion in the agriculture sector, propose a framework based on the inter-contextual link between the…

Abstract

This study attempts to recognize obstacles and barriers to financial inclusion in the agriculture sector, propose a framework based on the inter-contextual link between the barriers and understand the financial exclusion in the agriculture sector at the grassroots level. Previously published research articles were used to identify the barriers to financial inclusion, followed by informal interviews and collaborative discussions with the local farmers of the Sonipat district of Haryana and expert interviews using a structured questionnaire. TISM and MICMAC analysis are used to decern the nature of the relationship among the barriers discovered. The authors find that inadequate financial literacy, a shortage of financial awareness and the reluctance of various financial institutions are significant linkage barriers to strong driving and dependence power. High transaction costs and poor infrastructural support are the independent barriers. The paper identifies these new barriers to financial inclusion in the Indian agriculture sector and the framework depicting financial exclusion in India. This paper only gives a framework of barriers and does not quantify the effect of any relationship identified, but strongly emphasizes granting the Indian agriculture sector broad and simple financial access to advance and strengthen the nation's sustainable, inclusive economic growth.

Details

Resilient Businesses for Sustainability
Type: Book
ISBN: 978-1-83797-803-8

Keywords

Available. Content available

Abstract

Details

International Journal of Organizational Analysis, vol. 31 no. 1
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 11 October 2024

Tanish Mavi, Dev Priya, Rampal Grih Dhwaj Singh, Ankit Singh, Digvijay Singh, Priyanka Upadhyay, Ravinder Singh and Akshay Katyal

This paper aims to develop a real-time pothole detection system to improve mapping, localization and path planning, reducing vehicle instability and accident risks. Efficient…

22

Abstract

Purpose

This paper aims to develop a real-time pothole detection system to improve mapping, localization and path planning, reducing vehicle instability and accident risks. Efficient mapping, accurate localization and optimal path planning stand as prerequisites to realizing accident-free navigation. Despite their significance, existing literature often overlooks the real-time detection of potholes, which poses a considerable risk, particularly during nighttime operations. Potholes contribute to vehicle imbalance, trajectory tracking errors, abrupt braking, wheel skidding, jerking and steering overshoot, all of which can lead to accidents.

Design/methodology/approach

Unmanned vehicles constitute a critical domain within robotics research, necessitating reliable autonomous navigation for their optimal functioning. This research paper addresses the gap in current methodologies by leveraging a Convolutional Neural Network (CNN)-based approach to detect potholes, facilitating the generation of an efficient environmental map. Furthermore, a hybrid solution is proposed, integrating an improved Ant Colony Optimization (ACO) algorithm with modified Bezier techniques, complementing the CNN approach for accident-free and time-efficient unmanned vehicle navigation. The conventional Bezier technique is enhanced by incorporating new control points near sharp turns, mitigating rapid trajectory convergence and ensuring collision-free paths.

Findings

The hybrid solution, combining CNN with path smoothing techniques, is rigorously tested in various real-time scenarios. Experimental results demonstrate that the proposed technique achieves a 100% reduction in collisions in favorable conditions, a 4.5% decrease in path length, a 100% reduction in sharp turns and a significant 23.31% reduction in total time lag compared to state-of-the-art techniques such as conventional ACO, ACO+ Bezier and ACO+ midpoint Bezier, Improved ACO, hybrid ACO+ A*.

Originality/value

The proposed technique provides a proficient solution in the field of unmanned vehicles for accident-free time efficient navigation in an unstructured environment.

Details

Robotic Intelligence and Automation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2754-6969

Keywords

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Case study
Publication date: 23 November 2020

Abhinava S. Singh, Mayur Shah and Priyanka Pathak

The learning outcomes include to identify and discuss important personality characteristics of an entrepreneur, to explore the business planning pitfalls that torment many new…

Abstract

Learning outcomes

The learning outcomes include to identify and discuss important personality characteristics of an entrepreneur, to explore the business planning pitfalls that torment many new ventures and to understand key concepts of business model thinking.

Case overview/synopsis

The case is about Fetakart, a one-year old venture, which offered custom designed and printed t-shirts in Gujarat, India. The venture was launched by Himanshu Dhadnekar in 2018. Himanshu was a young first-generation entrepreneur who displayed entrepreneurial characteristics since his school days. Later, he was involved with a few failed startups, worked as an employee in different companies and curated new ventures. Fetakart was born out of another venture, MotivPrints, which sold a large variety of custom designed and high-quality printed products such as visiting cards, office essentials, apparels, packaging and marketing material. At MotivPrints, Himanshu discovered the market for customized t-shirts in India but with very little knowledge of the business model or capabilities of leading players such as Bewakoof.com. The venture started struggling and faced several problems including high cost demands by manufacturers and lack of funding. Where did Fetakart go wrong? Was Fetakart born out of impulse? Did Himanshu have a viable business model for Fetakart?

Complexity academic level

The case can be discussed in the class of entrepreneurship at master’s level. It can also be used in entrepreneurship specialization course and strategic management elective(s) in the second year of post-graduation. The case can be particularly useful for young entrepreneurs associated as incubatees with a business incubator and for an executive development program related to new ventures.

Supplementary materials

Teaching Notes are available for educators only.

Subject code

CSS 3: Entrepreneurship.

Details

Emerald Emerging Markets Case Studies, vol. 10 no. 4
Type: Case Study
ISSN: 2045-0621

Keywords

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Article
Publication date: 13 December 2021

Priyanka Aggarwal and Reetesh K. Singh

This paper aims to examine whether and how internal and external typologies of corporate social responsibility (CSR) and employees’ CSR participation (CSRP) differentially impact…

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Abstract

Purpose

This paper aims to examine whether and how internal and external typologies of corporate social responsibility (CSR) and employees’ CSR participation (CSRP) differentially impact organizational citizenship behavior (OCB) and turnover intentions (TI), mediated by meaningful work (MW) and affective commitment (AC) and moderated by CSR motive attributions.

Design/methodology/approach

Bootstrapped structural equation modeling using AMOS and mediation and moderation analysis using Hayes’ Process macro in SPSS are performed on a sample of 193 employees from diverse industries in India.

Findings

The CSR-work outcomes relationship is rather multifaceted. Internal CSR (ICSR) and CSRP directly promote the meaningfulness of work and AC. Further, all three kinds of CSR (ICSR, external CSR (ECSR) and CSRP) influence work behaviors (OCB and TI) sequentially via MW and AC. Intrinsic (extrinsic) CSR attributions strengthen (weaken) the positive effect of ECSR on MW. Nevertheless, the conditional indirect effects could not be established, warranting further investigation.

Practical implications

The management must elevate employees’ CSR awareness allowing them to partake in the planning and execution of CSR programs that are authentic, righteous and seamlessly unified with core business activities to nurture work meaningfulness and positive employee attitudes and behaviors.

Originality/value

This is the foremost study that involves a bibliometric analysis of employee-based CSR research and a systematic meta-analytic review of the relationship between CSR and meaningfulness from employees’ perspectives. The present study is novel as it divulges an integrative framework about how employees’ CSR perceptions, participation/volunteering and attributions collectively influence the work outcomes at three levels (namely, cognitive, attitudinal and behavioral), drawing on sensemaking, needs and justice-based views, social identity, social exchange and attribution theories. Thus, new nuances are added to extant micro-CSR literature.

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