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Article
Publication date: 30 September 2020

Praveen S.V. and Rajesh Ittamalla

Governments worldwide are taking various measures to prevent the spreading of COVID virus. One such effort is digital contact tracing. However, the aspect of digital contact…

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Abstract

Purpose

Governments worldwide are taking various measures to prevent the spreading of COVID virus. One such effort is digital contact tracing. However, the aspect of digital contact tracing was met with criticism, as many critics view this as an attempt of the government to control people and a fundamental breach of privacy. Using machine learning techniques, this study aims to deal with understanding the general public’s emotions toward contact tracing and determining whether there is a change in the attitude of the general public toward digital contact tracing in various months of crises. This study also analyzes the significant concerns voiced out by the general public regarding digital contact tracing.

Design/methodology/approach

For the analysis, data were collected from Reddit. Reddit posts discussing the digital contact tracing during COVID-19 crises were collected from February 2020 to July 2020. A total of 5,025 original Reddit posts were used for this study. Natural language processing, which is a part of machine learning, was used for this study to understand the sentiments of the general public about contact tracing. Latent Dirichlet allocation was used to understand the significant issues voiced out by the general public while discussing contact tracing.

Findings

This study was conducted in two parts. Study 1 results show that the percentage of general public viewing the aspect of contact tracing positively had not changed throughout the time period of Data frame (March 2020 to July 2020). However, compared to the initial month of the crises, the later months saw a considerable increase in negative sentiments and a decrease in neutral sentiments regarding the digital contact tracing. Study 2 finds out the significant issues public voices out in their negative sentiments are a violation of privacy, fear of safety and lack of trust in government.

Originality/value

Although numerous studies were conducted on how to implement contact tracing effectively, to the best of the authors’ knowledge, this is the first study conducted with an objective of understanding the general public’s perception of contact tracing.

Details

International Journal of Pervasive Computing and Communications, vol. 18 no. 5
Type: Research Article
ISSN: 1742-7371

Keywords

Article
Publication date: 28 October 2020

Praveen S.V., Rajesh Ittamalla and Dhilip Subramanian

The word “digital contact tracing” is often met with different reactions: the reaction that passionately supports it, the reaction that neither supports nor oppose and the one…

Abstract

Purpose

The word “digital contact tracing” is often met with different reactions: the reaction that passionately supports it, the reaction that neither supports nor oppose and the one that vehemently opposes it. Those who support the notion of digital contact tracing vouch for its effectiveness and how the complicated process can be made simpler by implementing digital contact tracing, and those who oppose it often criticize the imminent threats it possesses. However, without earning the support of a large population, it would be difficult for any government to implement digital contact tracing to perfection. The purpose of this paper is to analyze, using machine learning, how different continents have different sentiments over digital contact tracing being used as a measure to curb COVID-19.

Design/methodology/approach

For the analysis, data were collected from Twitter. Tweets that contain the hashtag and the word “digital contact tracing” were crawled using Python library Tweepy. Tweets across countries of four continents were collected from March 2020 to August 2020. In total, 70,212 tweets were used for this study. Using the machine learning algorithm, the authors detected the sentiment of all the tweets belonging to each continent. Structural topic modeling was used to understand the overall significant issues people voice out by global citizens while sharing their opinions on digital contact tracing.

Findings

This study was conducted in two parts. Study one results show that North American and European citizens share more negative sentiments toward “digital contact tracing.” The citizens of the Asian and South American continent mostly share neutral sentiments regarding the digital contact tracing. Overall, only 33% of total tweets were positively related to contact tracing, whereas 52% of the total tweets were neutral. Study two results show that factors such as fear of government using contact tracing to spy on its people, the feeling of being unsafe and contact tracing being used to promote an agenda were the three major issues concerning the overall general public.

Originality/value

Despite numerous studies being conducted about how to implement the contact tracing efficiently, minimal studies were done to explore the possibility and challenges in implementing it. This study fills the gap.

Details

International Journal of Pervasive Computing and Communications, vol. 18 no. 5
Type: Research Article
ISSN: 1742-7371

Keywords

Article
Publication date: 6 November 2020

Praveen S.V., Rajesh Ittamalla and Dhilip Subramanian

Despite numerous positive aspects of digital contact tracing, the implied nature of contact tracing is still viewed with skepticism. Those in favor of contact tracing often…

Abstract

Purpose

Despite numerous positive aspects of digital contact tracing, the implied nature of contact tracing is still viewed with skepticism. Those in favor of contact tracing often undermine various risks involved with it, while those against it often undermine its positive benefits. However, unless the government and the app makers can convince a significant section of the population to use digital contact apps, desired results cannot be achieved. This study aims to focus on analyzing the perception of citizens belonging to developing countries about digital contact tracing.

Design/methodology/approach

For this study, data were collected from Twitter. Tweets containing hashtag and the word “contact tracing” were crawled using Python library Tweepy. Tweets across the top five developing countries (India, Brazil, South Africa, Argentina and Columbia) with high COVID-19 cases were collected for this study. After eliminating tweets of other languages, we selected 50,000 unique English tweets for this study. Using the machine learning algorithm, we have detected the sentiment of all the tweets belonging to each country. Structural topic modeling was performed for the tweets to understand the concerns shared by citizens of the developing countries about digital contact tracing.

Findings

The study was conducted in two parts. Study 1 results show that Indians and Brazilians citizens record more negative sentiments toward “digital contact tracing” than other major developing countries. Surprisingly, the citizens of India and Brazil also records more positive sentiments about contact tracing. This shows the polarized nature of the population of both countries while dealing with digital contact tracing. Overall, only 33.3% of total tweets were positively related to contact tracing, while 53.7% of the total tweets were neutral. Study 2 results show that factors such as the reliability of the contact tracing apps, contact tracing may lead to unnecessary panic, invasion of privacy and data misuse as the prominent reasons why the citizens of the five countries feel pessimistic about contact tracing.

Originality/value

After the COVID-19 strikes, numerous studies were conducted to analyze and suggest the best possible way of implementing digital contact tracing to curb COVID. However, only a handful of studies were conducted examining how the general public perceives the concept of digital contact tracing, especially pertaining to developing countries. This study fills that gap.

Details

International Journal of Pervasive Computing and Communications, vol. 18 no. 5
Type: Research Article
ISSN: 1742-7371

Keywords

Article
Publication date: 11 February 2021

Praveen S.V. and Rajesh Ittamalla

It has been eight months into the global pandemic health crises COVID-19, yet the severity of the crises is just getting worse in many parts of the world. At this stage, it is…

Abstract

Purpose

It has been eight months into the global pandemic health crises COVID-19, yet the severity of the crises is just getting worse in many parts of the world. At this stage, it is essential to understand and observe the general attitude of the public toward COVID crises and the major concerns the public has voiced out and how it varies across months. Understanding the impact that the COVID-19 crises have created also helps policymakers and health-care organizations access the primary steps that need to be taken for the welfare of the community. The purpose of this study is to understand the general public's response towards COVID-19 crises and the major issues that concerns them.

Design/methodology/approach

For the analysis, data were collected from Twitter. Tweets regarding COVID-19 crises were collected from February 1, 2020, to June 27, 2020. In all, 433,195 tweets were used for this study. Natural language processing (NLP), which is a part of Machine learning, was used for this study. NLP was used to track the changes in the general public's sentiment toward COVID-19 crises and LDA was used to understand the issues that shape the general public's sentiments the crises time. Using Python library Wordcloud, the authors further derived how the primary concerns regarding COVID crises various from February to June of the year 2020.

Findings

This study was conducted in two parts. Study 1 results showed that the attitude of the general public toward COVID crises was reasonably neutral at the beginning of the crises (Month of February). As the crises become severe, the sentiments toward COVID increasingly become negative yet a considerable percentage of neutral sentiments existed even at the peak time of the crises. Study 2 finds out that issues including the severity of the disease, Precautionary measures need to be taken, and Personal issues like unemployment and traveling during the pandemic time were identified as the public's primary concerns.

Originality/value

The research adds value to the literature on understanding the major issues and concerns, the public voices out about the current ongoing pandemic. To the best of the authors’ knowledge, this is the first study with an extended period of timeframe (Five months). In this research, the authors have collected data till June for analysis that makes the results and findings more relevant to the current time.

Details

Information Discovery and Delivery, vol. 49 no. 3
Type: Research Article
ISSN: 2398-6247

Keywords

Book part
Publication date: 2 October 2024

Navneet Gera and Anjali Garg

COVID entered the world in 2019 as a pandemic and the intensity of this health crisis is only increasing in several regions. Therefore, it is critical to study and detect the…

Abstract

COVID entered the world in 2019 as a pandemic and the intensity of this health crisis is only increasing in several regions. Therefore, it is critical to study and detect the public's frame of mind, government and economists' perception regarding the COVID crisis, as well as the primary worries that the public has expressed, and how this evolves over time. Responsive measures towards COVID-19 from the Indian economy have been explored as a key objective. Moreover, efforts have been made to explore recovery in India through economists and policymakers. Data have been explored through online interviews of key economists which were published in leading newspapers and covered through media channels such as NDTV, CNBC, etc. Moreover, various newspapers and reports were explored to understand government initiatives to address COVID-19 in India. The study's findings show how essential economic recovery from the second wave is in India, and how it may be achieved by strong fiscal and monetary policies, as well as specific attention to impoverished households, small and micro-businesses and increased employment. The short-term focus of the developing economic strategy must be on giving crisis relief to the most unprotected segments of society since long-term system stimulation is impossible.

Details

Resilient Businesses for Sustainability
Type: Book
ISBN: 978-1-83797-803-8

Keywords

Article
Publication date: 17 November 2022

Mukunthan S., Manu R. and Deepak Lawrence K.

This paper aims to propose a method to automate the tolerance analyses of mechanical assembly using STandard for the Exchange of Product model data-Application Protocol Part 242…

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Abstract

Purpose

This paper aims to propose a method to automate the tolerance analyses of mechanical assembly using STandard for the Exchange of Product model data-Application Protocol Part 242 (STEP AP 242) files derived from the 3-D computer-aided design (CAD) models.

Design/methodology/approach

Product manufacturing information and mating information available in ISO 10303 STEP AP242 files resulting from the 3-D CAD model of mechanical assembly are extracted. The extracted geometric attributes, geometric dimensioning and tolerancing (GD&T) and mating information are used to automatically generate assembly graph and mating edges required for the tolerance analyses of the mechanical assembly by using the matrix approach.

Findings

The feasibility of the proposed method is verified through two mechanical assembly case studies. The results of manual calculations and tolerance values computed by the automated method are very closely matching.

Practical implications

Tolerance analysis is an integral part of product development that directly influences the cost and performance of a product. Apart from the academic interest, the work is expected to have positive implications for the digital design and smart manufacturing industry that involve in the development of solutions for automation of design and manufacturing system functions.

Originality/value

The approach presented in the paper that aids the automation of tolerance analyses of mechanical assembly is an innovative application of the STEP AP 242 file. The automation of tolerance analyses would improve the productivity and efficiency of the product realization process.

Details

Assembly Automation, vol. 42 no. 6
Type: Research Article
ISSN: 0144-5154

Keywords

Article
Publication date: 22 March 2024

Rachana Jaiswal, Shashank Gupta and Aviral Kumar Tiwari

Grounded in the stakeholder theory and signaling theory, this study aims to broaden the research agenda on environmental, social and governance (ESG) investing by uncovering…

Abstract

Purpose

Grounded in the stakeholder theory and signaling theory, this study aims to broaden the research agenda on environmental, social and governance (ESG) investing by uncovering public sentiments and key themes using Twitter data spanning from 2009 to 2022.

Design/methodology/approach

Using various machine learning models for text tonality analysis and topic modeling, this research scrutinizes 1,842,985 Twitter texts to extract prevalent ESG investing trends and gauge their sentiment.

Findings

Gibbs Sampling Dirichlet Multinomial Mixture emerges as the optimal topic modeling method, unveiling significant topics such as “Physical risk of climate change,” “Employee Health, Safety and well-being” and “Water management and Scarcity.” RoBERTa, an attention-based model, outperforms other machine learning models in sentiment analysis, revealing a predominantly positive shift in public sentiment toward ESG investing over the past five years.

Research limitations/implications

This study establishes a framework for sentiment analysis and topic modeling on alternative data, offering a foundation for future research. Prospective studies can enhance insights by incorporating data from additional social media platforms like LinkedIn and Facebook.

Practical implications

Leveraging unstructured data on ESG from platforms like Twitter provides a novel avenue to capture company-related information, supplementing traditional self-reported sustainability disclosures. This approach opens new possibilities for understanding a company’s ESG standing.

Social implications

By shedding light on public perceptions of ESG investing, this research uncovers influential factors that often elude traditional corporate reporting. The findings empower both investors and the general public, aiding managers in refining ESG and management strategies.

Originality/value

This study marks a groundbreaking contribution to scholarly exploration, to the best of the authors’ knowledge, by being the first to analyze unstructured Twitter data in the context of ESG investing, offering unique insights and advancing the understanding of this emerging field.

Details

Management Research Review, vol. 47 no. 8
Type: Research Article
ISSN: 2040-8269

Keywords

Article
Publication date: 20 September 2021

Madurapperumage Erandathi, William Yu Chung Wang and Chih-Chia Hsieh

This study aims to use financial stability and health facilities of countries, to cluster them for making a more consensus environment for manifesting the status of Covid-19 in a…

Abstract

Purpose

This study aims to use financial stability and health facilities of countries, to cluster them for making a more consensus environment for manifesting the status of Covid-19 in a justifiable manner. The scarcity of the categorisation of the countries of the world in a common platform, and the requirement of manifesting the pandemic status such as Covid-19 in a justifiable manner create the demanding requirement. This study mainly focusses on assisting to generate a liable manifesto to criticise the span of viral infection of the severe acute respiratory syndrome coronavirus-2 over the globe.

Design/methodology/approach

Data for this study has been gathered from official websites of the World Bank, and the world in data. The Louvain clustering method has been used to cluster the countries based on their financial strength and health facilities. The resulted clusters are visualised using Silhouette plots. The anomalies of the clusters had been used to quantify the pandemic situation. The status of Covid-19 has been manifested with the time series analysis through python programming.

Findings

The countries of the world have been clustered into seven, where developed countries divided into three clusters and the countries with transition economies and developing clustered together into four clusters. The time series analysis of recognised anomalies of the clusters assist to monitor the government responses and analyse the efficiency of used safety measures against the pandemic.

Originality/value

This study’s resulted clusters are highly valuable as a division of countries of the whole world for evaluating the health systems and for the regional levels. Further, the results of time series analysis are beneficial in monitoring the government responses and analysing the efficiency of used safety measures against the pandemic.

Details

Information Discovery and Delivery, vol. 50 no. 3
Type: Research Article
ISSN: 2398-6247

Keywords

Open Access
Article
Publication date: 26 November 2024

Denis Samwel Ringo and Ruth Elias

This study examines the influence of restaurant location and innovative restaurant practices on the performance of restaurant. The study further explores the moderating role of…

Abstract

Purpose

This study examines the influence of restaurant location and innovative restaurant practices on the performance of restaurant. The study further explores the moderating role of innovative restaurant practices in the relationship between restaurant location and performance.

Design/methodology/approach

The study employs a cross-sectional survey design. Data were gathered via structured questionnaires from 281 restaurant managers in Tanzania. Confirmatory factor analysis (CFA) was employed to assess the validity of the measurement model, while hypotheses were tested with the PROCESS macro.

Findings

The results indicate that both restaurant location and innovative practices significantly influence restaurant performance. Moreover, the implementation of innovative practices not only directly enhances performance but also strengthens the positive effect of a location on performance. This highlights the critical role of innovation in optimizing the benefits of a strategic location.

Practical implications

Restaurant owners should carefully choose locations for their business to enhance performance. They should also prioritize innovation through unique menu items, technology and creative marketing strategies to enhance performance. Additionally, owners and managers should focus on integrating innovation with location strategy, as innovative practices strengthen the effect of location on overall restaurant performance.

Originality/value

This research contributes to the limited empirical evidence on the influence of location and innovative practices on restaurant performance. Additionally, the study adds to the existing literature by examining the moderating effect of innovative restaurant practices on the relationship between restaurant location and performance, an aspect not previously explored in prior research.

Details

IIMBG Journal of Sustainable Business and Innovation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2976-8500

Keywords

Article
Publication date: 9 June 2023

Honey Yadav and Mahim Sagar

India has the biggest number of active users on social media platforms, particularly Twitter. The purpose of this paper is to examine public sentiment on COVID-19 vaccines and…

Abstract

Purpose

India has the biggest number of active users on social media platforms, particularly Twitter. The purpose of this paper is to examine public sentiment on COVID-19 vaccines and COVID Appropriate Behaviour (CAB) by text mining (topic modeling) and network analysis supported by thematic modeling.

Design/methodology/approach

A sample dataset of 115,000 tweets from the Twitter platform was used to examine the perception of the COVID-19 vaccination and CAB from January 2021 to August 2021. The research applied a machine-learning algorithm and network analysis to extract hidden and latent patterns in unstructured data to identify the most prevalent themes. The COVID-19 Vaccine Hesitancy Amplification Model was formulated, which included five key topics based on sample big data from social media.

Findings

The identified themes are Social Media Adaptivity, Lack of Knowledge Providing Mechanism, Perception of Vaccine Safety Measures, Health Care Infrastructure Capabilities and Fear of Coronavirus (Coronaphobia). The study implication assists communication strategists and stakeholders design effective communication strategies using digital platforms. The study reveals CAB themes as with Mask Wearing Issues and Employment Issues as relevant themes discussed on digital channels.

Research limitations/implications

The themes extracted in the present study provide a roadmap for policy-makers and communication experts to utilize social media platforms for communicating and understanding the perception of preventive measures of vaccination and CAB. As evidenced by the increased engagement on social media platforms during the COVID-19-induced lockdown, digital platforms are indeed valuable from the communication perspective to be proactive in the event of a similar situation. Moreover, significant themes, including social media adaptivity, absence of knowledge-providing mechanism and perception of safety measures of the vaccine, are the critical parameters leading to an amplified effect on vaccine hesitancy.

Practical implications

The COVID-19 Vaccine Hesitancy Amplification Themes (CVHAT) equips stakeholders and government strategists with a preconfigured paradigm to tackle dedicated communication campaigns and assess digital community behavior during health emergencies COVID-19.

Social implications

The increased acceptance of vaccines and the following of CAB decrease the advocacy of mutation of the virus and promote the healthy being of the people. As CAB has been mentioned as a preventive strategy against the COVID-19 pandemic, the research preposition promotes communication intervention which helps to mitigate future such pandemics. As developing, economies require effective communication strategies for vaccine acceptance and CAB, this study contributes to filling the gap using a digital environment.

Originality/value

Chan et al. (2020) recommended using social media platforms for public knowledge dissemination. The study observed that the value of a communication strategy is increased when communication happens using highly trusted and accessible channels such as Twitter and Facebook. With the preceding context, the present study is a novel approach to contribute toward digital communication strategies related to vaccination and CAB.

Details

Kybernetes, vol. 52 no. 7
Type: Research Article
ISSN: 0368-492X

Keywords

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