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Article
Publication date: 12 July 2013

Aradhana Bhargava, Bibhabati Mishra, Archana Thakur, Vinita Dogra, Poonam Loomba and Sonal Gupta

The study aims to assess healthcare workers' needle‐stick injury (NSI) knowledge, attitudes and practices (KAP).

2707

Abstract

Purpose

The study aims to assess healthcare workers' needle‐stick injury (NSI) knowledge, attitudes and practices (KAP).

Design/methodology/approach

A cross‐sectional study was conducted in a 600‐bedded hospital throughout six months. The data were collected using an anonymous, self‐reporting questionnaire. Participants were various healthcare workers (HCW) drawn through stratified random sampling and their knowledge, attitude and practice regarding NSI were assessed.

Findings

There is significant difference in the mean knowledge, attitude and practice scores among healthcare workers. Even though scores are better for doctors and nurses, practice scores were better for technical staff. Healthcare workers, who had better practice scores, had suffered fewer NSIs. Since this study is a cross‐sectional, the population's NSI incidence could not be calculated.

Practical implications

This study emphasizes that applying knowledge to practice is required to prevent NSIs. Various recommendations to help prevent and deal with NSIs are made.

Originality/value

This study analyses healthcare workers' NSI knowledge, attitude and practices, and also assesses their correlation with NSI incidence, which has not been done previously.

Details

International Journal of Health Care Quality Assurance, vol. 26 no. 6
Type: Research Article
ISSN: 0952-6862

Keywords

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Article
Publication date: 31 August 2012

Aradhana Bhargava, Archana Thakur, Bibhabati Mishra, Juhi Taneja, Vinita Dogra and Poonam Loomba

Measuring patient satisfaction plays an increasingly important role in the growing push toward healthcare provider accountability. This study seeks to evaluate G.B. Pant Hospital…

630

Abstract

Purpose

Measuring patient satisfaction plays an increasingly important role in the growing push toward healthcare provider accountability. This study seeks to evaluate G.B. Pant Hospital (a North Indian tertiary care centre) patient satisfaction with clinical laboratory services.

Design/methodology/approach

A total of 100 out‐ and in‐patients were randomly selected and interviewed about microbiological services using a standard format, a method which can be easily used to compare patient satisfaction with laboratory services elsewhere.

Findings

Patients represented all age groups: females and males were balanced. Few were from poor socio‐economic backgrounds. Patients do not have problems getting tests done, but the laboratory's inconvenient location caused dissatisfaction. Patients do not have problems communicating with staff, but medical terms are not understood by patients. Hospital cleanliness needs improving, especially toilets, which causes the most patient dissatisfaction. Hospital staff were deemed highly competent and judged to give excellent technical help to patients. The questionnaire's financial subscale shows 100 per cent satisfaction because all tests in the microbiology department are free. The overall satisfaction with services stood at 83 per cent. Satisfaction scores for G.B. Pant Hospital appear to be satisfactory.

Research limitations/implications

This study does not compare patient satisfaction in two or more hospitals and findings may not be generalisable.

Practical implications

Patient satisfaction surveys are the best way to identify deficiencies and improve hospital services. Repeating studies at six monthly intervals is a useful managerial intervention aimed at delivering and maintaining quality healthcare.

Originality/value

This laboratory satisfaction survey is the first of its kind for government hospitals in India. The survey revealed a positive feedback and helped to identify the areas of concern along with estimating the patient satisfaction scores. This is the best way to identify the areas of deficiencies and improving the services provided by the hospital. The authors feel that repeating such studies at a regular interval of six months would be a useful guide for the managerial interventions.

Details

International Journal of Health Care Quality Assurance, vol. 25 no. 7
Type: Research Article
ISSN: 0952-6862

Keywords

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Article
Publication date: 31 August 2012

Keith Hurst

277

Abstract

Details

International Journal of Health Care Quality Assurance, vol. 25 no. 7
Type: Research Article
ISSN: 0952-6862

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