Martin Gill, Chris Moon, Polly Seaman and Vicky Turbin
This article presents the results of an exploratory investigation into the role of the security manager in the UK hotel industry, an area of management that has been…
Abstract
This article presents the results of an exploratory investigation into the role of the security manager in the UK hotel industry, an area of management that has been under‐researched. In addition, this paper provides qualitative evidence about the range of crime experienced by hotels, and how this crime is managed. The paper utilises information from in‐depth interviews with five specialised security managers representing large hotels in London and 65 owners and managers of small hotels in London, Salisbury, Leicester and Brighton, UK. The findings indicate that the role of the security manager, at least in these hotels, is perceived to have undergone a process of transformation. Traditional security responsibilities of guarding and loss prevention have been broadened to include health and safety, IT security, disciplinary action, fire safety and insurance. Hotels are also shown to be unique contexts, facing a broad range of crime problems.
Details
Keywords
This article argues that measures for project accountability and cost effectiveness generated by the Home Office's Policing and Crime Reduction Unit are ill‐suited to capture the…
Abstract
This article argues that measures for project accountability and cost effectiveness generated by the Home Office's Policing and Crime Reduction Unit are ill‐suited to capture the full complexity of project work over time. A new research tool is proposed ‐ a Calendar of Action. This tool has the advantage of being more dynamic and it allows the recording of both quantitative and qualitative data. Its principal aims are to aid the modelling of project impact, the process of evaluation and the measurement of the intensity of action.
Details
Keywords
The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related…
Abstract
The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the nineteenth to be published in Reference Services Review, includes items in English published in 1992. A few are not annotated because the compiler could not obtain copies of them for this review.