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Article
Publication date: 8 February 2008

Fiona Pang and Poh See Toh

The purpose of this paper is to explore the socio‐demographic factors affecting food safety knowledge/practice and the effectiveness of food safety strategies of hawkers in an…

5736

Abstract

Purpose

The purpose of this paper is to explore the socio‐demographic factors affecting food safety knowledge/practice and the effectiveness of food safety strategies of hawkers in an urban and less urban setting of Malaysia.

Design/methodology/approach

A total of 50 hawkers from Kuala Lumpur and Taiping were given a questionnaire and observed in their food safety practice (FSP). In‐depth interviews were performed on four hawkers from Kuala Lumpur and Taiping.

Practical implications

Of all hawker types, Muslim/Malay hawkers, hawkers with higher educational levels, hawkers in designated sites and hawkers in an urban setting scored the highest on food safety knowledge and/or practice. This study found inadequate distribution/impracticality of regulations/guidelines for hawkers, ambiguities with licensing procedures, weaknesses in training programmes and significant complaints of designated sites by hawkers.

Originality/value

Ethnicity, religion, education and type of premise are socio‐demographic factors that may affect food safety knowledge/practices of hawkers. An urban/less urban setting may also affect hawkers' food safety knowledge/practice. Ineffectiveness of food safety strategies of the Control Authority may exist and may vary across different regions of Malaysia. Thus, food safety strategies must be regulated/reinforced and adapted to hawkers' socio‐demographic status, to ensure the safety of hawker foods in Malaysia.

Details

Nutrition & Food Science, vol. 38 no. 1
Type: Research Article
ISSN: 0034-6659

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Article
Publication date: 21 November 2023

Salfarina Abdul Gapor, Chee Hua Chin, Ek Tee Ngian, Winnie Poh Ming Wong, Jiet Ping Kiew and Ting Ling Toh

The purpose of this paper is to examine the hard and soft measures of service quality and visitors' satisfaction, which ultimately contribute to visitor loyalty to the…

597

Abstract

Purpose

The purpose of this paper is to examine the hard and soft measures of service quality and visitors' satisfaction, which ultimately contribute to visitor loyalty to the destination, specifically in the context of the Borneo Cultural Festival (BCF) in Sibu, Sarawak (Malaysia).

Design/methodology/approach

The study uses a quantitative research approach with 427 valid responses from domestic and international tourists of BCF and employs the cognitive-affective-conative theory to examine how the festival impacts visitor loyalty.

Findings

The findings indicate that both hard and soft measures significantly contribute to the service quality and visitor satisfaction at the BCF. Additionally, service quality and visitor satisfaction were found to positively influence destination loyalty, while the relationship between legibility and visitor satisfaction was not significant.

Practical implications

The findings encourage the ministry and event organisers to adopt a destination event strategy that positions Sibu as an attractive event destination capable of attracting domestic and international tourists.

Originality/value

The findings of this study contribute to the existing body of knowledge on event tourism and destination loyalty by applying the cognitive-affective-conative theory. This study marks the first of its kind, analysing both the tangible (hard) and intangible (soft) measures of service quality and their impact on visitor satisfaction, ultimately influencing visitor loyalty to the destination, particularly in the context of the BCF in Sibu, Sarawak.

Details

International Journal of Event and Festival Management, vol. 15 no. 2
Type: Research Article
ISSN: 1758-2954

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Article
Publication date: 25 January 2008

Jochen Wirtz, Loizos Heracleous and Nitin Pangarkar

The purpose of this paper is to explore the nature of Singapore Airline's human resource (HR) management practices that enable the company to deliver consistent service excellence…

21804

Abstract

Purpose

The purpose of this paper is to explore the nature of Singapore Airline's human resource (HR) management practices that enable the company to deliver consistent service excellence in an efficient manner and achieve sustainable competitive advantage.

Design/methodology/approach

The paper presents an in‐depth case study based on primary and secondary data, and especially in‐depth interviews of senior management and senior flight crew.

Findings

The study finds that Singapore Airlines' HR practices involve stringent selection and recruitment processes, extensive training and retraining, successful service delivery teams, empowerment of front‐line staff to control service quality, and motivating staff through rewards and recognition.

Practical implications

This research has implications for organisations that aim to deliver consistent service excellence, by outlining HR practices that assist in this goal; and for senior management, particularly highlighting the importance and contribution of HR to competitive advantage, and the importance of strategic alignment between functional strategies and business‐level strategies.

Originality/value

The paper contributes to the understanding of how HR practices contribute to service excellence and competitive advantage, this being a key dimension of strategic alignment.

Details

Managing Service Quality: An International Journal, vol. 18 no. 1
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 9 June 2020

Keith Yong Ngee Ng

This paper aims to examine the role of trust in colleagues and its relationships with the factors of the theory of reasoned action (TRA). Specifically, this study examines the…

2448

Abstract

Purpose

This paper aims to examine the role of trust in colleagues and its relationships with the factors of the theory of reasoned action (TRA). Specifically, this study examines the relationships among perceived social pressure about knowledge sharing, attitude toward knowledge sharing, behavioural intent to share knowledge, trust in colleagues and knowledge-sharing behaviour.

Design/methodology/approach

The methodology adopted was a questionnaire survey of employees working in 34 member institutions of the Singapore Association for Private Education (SAPE). These institutions form the entire member list of the SAPE as of 2020. A total of 297 employees completed a self-administered and anonymous survey using a cross-sectional design. Multiple linear regression was used to test the conceptual framework.

Findings

On the mediation effects, full mediation was found to affect attitude toward knowledge sharing on knowledge-sharing behaviour, and partial mediation was found to affect perceived social pressure on knowledge-sharing behaviour. On the moderation effects, trust in colleagues moderates both perceived social pressure and knowledge-sharing behaviour and attitude toward knowledge sharing and knowledge-sharing behaviour positively. Specifically, as the level of trust in colleagues increases, the impact of direct relationships also increases.

Research limitations/implications

Data for the current study were obtained at a single point in time and self-reported. The findings may be biased because of common method variance. Furthermore, this study was conducted in a specific industry in Singapore, i.e. the private education institutions, which limits the generalisability of the research.

Practical implications

The results of this study indicate that managers need to encourage a higher level of trust between employees. Policies and processes could be enacted to promote building quality and trusting relationships between employees.

Originality/value

This study contributes to knowledge-sharing behaviour by integrating the role of trust with the TRA. This study extends the conceptual model of the TRA by providing a new theoretical perspective that takes into account the position of trust in knowledge sharing.

Details

Journal of Knowledge Management, vol. 24 no. 6
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 June 1994

Poh Huat Tay and Seow Eng Ong

Introduces the Fuzzy Industry Maturity Grid as an extension of theIndustry Maturity Grid for diagnosing an industry, to identifyfast‐growing sectors and to map out growth…

1342

Abstract

Introduces the Fuzzy Industry Maturity Grid as an extension of the Industry Maturity Grid for diagnosing an industry, to identify fast‐growing sectors and to map out growth strategies for sectors showing signs of maturity. By incorporating fuzzy set theory and aggregation models in decision making, the conventional Industry Maturity Grid is enhanced from a qualitative analysis to a semi‐quantitative method which captures an expert′s knowledge of the industry, inclusive of his judgement. It does this via using a linguistic scale describing the characteristics under each of the three main dimensions of the IMG to form fuzzy sets; a hierarchical aggregation of information based on fuzzy aggregation operators; and a conceptual cube to determine the rank and ranking size of the prescribed strategies. Illustrates the application of the Fuzzy Industry Maturity Grid with an example on the Singapore banking industry.

Details

International Journal of Bank Marketing, vol. 12 no. 4
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 19 May 2020

Cheng Ling Tan and Sook Fern Yeo

In recent years, the traditional pastries industry has gained popularity among tourists due to the advantage of the pastries location at UNESCO Heritage city, Penang. However, the…

536

Abstract

Purpose

In recent years, the traditional pastries industry has gained popularity among tourists due to the advantage of the pastries location at UNESCO Heritage city, Penang. However, the little research focussed on this particular industry, and there is lack of evidence of the tourists' experience with the traditional pastries and how these attributes affect their revisit decision.

Design/methodology/approach

The study utilizes a qualitative research design to gain in-depth understanding on tourists' thought and their repurchase decision. Secondary data were collected via TripAdvisor with 68 tourists who visited the most popular three pastries shops namely, Him Heang, Ghee Hiang and Min Xiang Tai, which are later analysed using qualitative content analysis.

Findings

The findings revealed that tourists generally concerned about the service quality, value, brand image and atmospherics that could affect their repurchasing decision. Particularly, the staff service quality has been viewed as the upmost important attribute to influence the tourists' decision. Therefore, the pastries shops shall ensure that the staff who serve the tourists shall be well trained to satisfy the tourists' enquiry.

Research limitations/implications

The limitation concerning the interpretation of the secondary data based on the feedbacks and comments of the tourists may derive the bias possibility. Future research might consider the large-scale primary data to extend the findings.

Originality/value

Limited research exists on the tourists' experience which affects the repurchasing decision in pastries industry. This study provides valuable information for pastries shops and researchers interested in this area.

Details

British Food Journal, vol. 122 no. 12
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 January 2002

GEORGE OFORI, CHRISTOPHER LEONG and TEO PIN

The literature suggests that developing countries must use foreign construction enterprises to undertake much of the building and infrastructure projects which they require for…

724

Abstract

The literature suggests that developing countries must use foreign construction enterprises to undertake much of the building and infrastructure projects which they require for their economic development. Authors suggest that foreign firms can have various impacts, both positive and negative, on the construction industries of the host countries. This study examines the effect of the operations of foreign contractors in Singapore on their local counterparts and on the nation's construction industry. The study assesses the extent to which Singaporean construction companies have grown during the past two decades, and investigates the influence of foreign firms in this growth process. It is based on interviews of prominent construction practitioners and administrators. It was found that Singapore firms grew considerably during the period under review, and that foreign firms contributed to this growth. It is concluded that there is scope for mutually beneficial co‐operation among foreign and local contractors.

Details

Engineering, Construction and Architectural Management, vol. 9 no. 1
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 1 February 2004

Alice Christudason

In the face of Singapore's land scarcity problem, there is an increasing prevalence of strata‐titled developments providing private housing in Singapore. This paper considers the…

2096

Abstract

In the face of Singapore's land scarcity problem, there is an increasing prevalence of strata‐titled developments providing private housing in Singapore. This paper considers the awareness in certain quarters of certain fundamental aspects of this unique form of property ownership. The particular aspect which this paper considers is the understanding and interpretation of the term “common property” among two important groups of people. The first group comprises those who purchase strata title properties – they are referred to as “subsidiary proprietors”. The second group comprises “managing agents” (MAs), who may be delegated this task of professionally managing and maintaining the strata‐titled development. The findings of a survey are that their understanding of this fundamental term is inadequate. Based on these findings, the paper concludes with recommendations for improving the level of professionalism among MAs through licensing and courses for continuing professional development. This will bode well for the overall state of strata‐titled developments which are not only here to stay, but are expected to increase in number in Singapore.

Details

Property Management, vol. 22 no. 1
Type: Research Article
ISSN: 0263-7472

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Article
Publication date: 1 July 1988

Dennis John Gayle

In 1969, the annual per capita income of Singapore was $650. By 1981, Singapore's gross national product per capita was $5,240. Such productivity placed this small developing…

255

Abstract

In 1969, the annual per capita income of Singapore was $650. By 1981, Singapore's gross national product per capita was $5,240. Such productivity placed this small developing state among the very wealthiest non‐OPEC developing countries of the world, with an unequalled 1960–82 average annual growth rate of 7.4 per cent. During the decade to 1982, real per capita GNP grew by an average of 9.2 per cent each year. In 1982, gross domestic product amounted to $14 billion. In 1983, Singaporean real GNP grew by 7.2 per cent, a performance matched only by Hong Kong and Taiwan. Unemployment was held to a level of 2.3 per cent and inflation to an even more modest 1.1 per cent. Singapore also achieved the highest national savings rate in the world, at 42 per cent of GDP. These trends produced a 1985 GNP per capita of $7,420, larger than those of Italy, Ireland, Spain, Greece, Portugal and New Zealand; and not much less than those of either Belgium or Britain (World Bank, 1987, p. 203). If the nation's GDP contracted by 1.9 per cent in 1985, it resumed expansion thereafter, at an inflation‐adjusted rate of 1.8 per cent in 1986, and 8.6 per cent in 1987 (Wall Street Journal, 1988, p. 12).

Details

International Journal of Social Economics, vol. 15 no. 7
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 15 July 2020

Boon Cheong Chew, Xiaobai Shen and Jake Ansell

This study aims to investigate the entrance of Chinese-based Alipay’s mobile-payment (m-payment) technology into Malaysia. Malaysia allowed this entry of the first foreign…

1491

Abstract

Purpose

This study aims to investigate the entrance of Chinese-based Alipay’s mobile-payment (m-payment) technology into Malaysia. Malaysia allowed this entry of the first foreign m-payment company because it would allow Chinese tourists spending while they are visiting Malaysia. It will view this entrance from a Malaysian perspective.

Design/methodology/approach

The views of Malaysian players (Bank Negara Malaysia officers, three Malaysian banks’ officers, Alipay-Malaysia officers, airport section manager, convenience store manager and airport store sales executive) were sought via qualitative interview concerning Alipay’s entry into the Malaysian market. Respondents who had relevant knowledge and/or were involved in Alipay m-payment technology development in Malaysia were contacted, while there remainder were obtained by snowballing. Secondary data was collected from Bank Negara Malaysia’s policy, three Malaysian banks’ reports, the Alipay-Malaysia public statements and the Airport and Convenience Store reports. Triangulation using primary and secondary data was used to safeguard the validity and reliability of the outcomes.

Findings

The entry strategy used by Alipay was different from those reported in previous studies. The establishment of Alipay-Malaysia was the first element of the “mode of entry” gaining pioneer status in Malaysia. The next stage was gaining support from Bank Negara Malaysia-Malaysian Central Bank and three Malaysian banks (Maybank, Public Bank and CIMB) through collaborative ventures with Alipay-Malaysia Sdn. Bhd., leading to acceptance nationwide by local merchants. The key driver of acceptance being Chinese outbound tourists in Malaysia.

Research limitations/implications

This case study was conducted during the early implementation of Alipay in Malaysia from 2015 until April 2019. During this period, there were challenges due to the lack of primary data. These were overcome by the support from the respondents and the secondary data.

Practical implications

This study contributes to insights from a different entry strategy that used tourism as a leading force. This can give guidance to other m-payment service providers or other countries as m-payment technology recipient about “market entry strategy” and “modes of entry” following Alipay’s approach.

Originality/value

To date, no study has been conducted to investigate the nature of Alipay m-payment in Malaysia. This qualitative study has examined the new phenomenon regarding how Alipay entered the Malaysian market. Moreover, this study can also contribute new insights into the existing theory of “market entry strategy” in terms of Alipay’s tourist-based approach.

Details

Qualitative Research in Financial Markets, vol. 12 no. 4
Type: Research Article
ISSN: 1755-4179

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