Mireia Ribera, Merce Porras, Marc Boldu, Miquel Termens, Andreu Sule and Pilar Paris
The purpose of this paper is to explain the changes in the Web Content Accessibility Guidelines (WCAG) 2.0 compared with WCAG 1.0 within the context of its historical development.
Abstract
Purpose
The purpose of this paper is to explain the changes in the Web Content Accessibility Guidelines (WCAG) 2.0 compared with WCAG 1.0 within the context of its historical development.
Design/methodology/approach
In order to compare WCAG 2.0 with WCAG 1.0 a diachronic analysis of the evolution of these standards is done. Known authors and publications in the field, the Web Accessibility Initiative (WAI) web pages, WebAIM and the blogosphere were also monitored for comments and third‐party analyses. The analysis of the main changes from WCAG 1.0 to WCAG 2.0 was based on personal experience with WAI guidelines, experimentation with some of the new guidelines, and a selection of best practice online services in the application of the WCAG, including WAI documentation.
Findings
WCAG 2.0 is more educational and is applied to more technologies than WCAG 1.0. The limitations of WCAG 1.0 are mostly due to its origin. In changing from one to the other, new priorities and new elements must be taken into account. The paper concludes that though these guidelines are a useful tool for governments, they are only the first step towards accessibility, which can only be achieved through user‐centred design.
Originality/value
This paper explains the significance and limitations of the WCAG and gives a short guide to adapting web sites to the new regulations.
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Pilar Talón-Ballestero, Lydia González-Serrano, M. Dolores Flecha-Barrio and Alicia Orea-Giner
This research aims to answer two major research questions related to the COVID-19 crisis from a longitudinal approach: What is the revenue management (RM) role during the…
Abstract
Purpose
This research aims to answer two major research questions related to the COVID-19 crisis from a longitudinal approach: What is the revenue management (RM) role during the different periods subject to analysis? What are the RM strategies and measures implemented during this crisis in contrast with a non-crisis context? It also aims to propose an RM implementation model that provides a contingency plan to face future crises.
Design/methodology/approach
This qualitative study, following a longitudinal approach, analyses three round-table discussions with 11 internationally renowned experts during three key scenarios of the COVID-19 crisis: the lockdown period (from March to June 2020) and the following two summer seasons (the post-lockdown period): Post-lockdown I (the summer campaign, 2020) and Post-lockdown II (the summer campaign, 2021). Based on a deductive approach, thematic analysis is conducted using NVivo.
Findings
Further professionalisation of revenue managers, which has enabled the correct application of strategies and measures, highlighting the importance of not lowering prices, the flexibility of booking conditions, the development of other sources of income and the increase in the value of services, amongst others, are key factors in managing this crisis. The longitudinal analysis carried out in three different periods of this crisis shows how these measures have evolved and the contrast with RM application in a non-crisis context. The revenue manager's leadership and proactivity, the holistic organisation of RM marketing, commercial and sales departments and the quick adaptation of RM systems (RMSs) by modifying their algorithms are essential to reducing the impact of COVID-19 on the hospitality industry. This crisis has led the industry to rethink processes and strategies and to increase digitalisation. The proposed model, which considers the various RM strategies and measures implemented during COVID-19 in contrast to a non-crisis context, is the cornerstone for developing a graded contingency plan to face future crises. This research sheds light on the widely discussed role of RM during this crisis.
Research limitations/implications
This study has various limitations. First, the three round-table discussions were held online due to the health crisis, and the chosen webinar format may have biased the participants' answers due to its public nature. Second, the survey was carried out in Spanish. Despite the strong international profiles of the participants, cultural distortion may appear, suggesting that the research should possibly be extended to other cultural contexts in the future. Third, some of the participants were unable to attend all the round-table discussions due to their professional duties, so people with similar profiles were invited to the rest of the sessions.
Practical implications
The revenue manager's leadership and proactivity, the holistic organisation of RM marketing, commercial and sales departments and the quick adaptation of RMSs by modifying their algorithms are essential to reducing the impact of COVID-19 on the hospitality industry. This crisis has led the industry to rethink processes and strategies and to increase digitalisation. The proposed model, which considers the various RM strategies and measures implemented during COVID-19 in contrast to a non-crisis context, is the cornerstone for developing a graded contingency plan to face future crises. This research sheds light on the widely discussed role of RM during this crisis.
Originality/value
This work contributes to the literature by providing a model that considers the various RM strategies and measures implemented during COVID-19 in contrast to a non-crisis context. The novelty of this research is mainly found in the conducting of a deductive and longitudinal study considering previous research focussed on RM strategies applied during the COVID-19 crisis and supplementing it with new measures by applying qualitative techniques.
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Katherine Ortegon and Pilar Acosta
The purpose of this paper is twofold. First, as few universities have assessed their ecological footprint (EF), a benchmark for Colombian universities is presented. Second, a…
Abstract
Purpose
The purpose of this paper is twofold. First, as few universities have assessed their ecological footprint (EF), a benchmark for Colombian universities is presented. Second, a practical calculation tool for measuring the EF in educational institutions (EIs) is developed. The purpose of this tool is to facilitate the process of assessing the EF in EIs that are starting sustainability initiatives and to unify criteria with those already involved.
Design/methodology/approach
The development of the Ecological Footprint for Educational Institutions (EFEI) calculator is detailed showing the seven categories analyzed and the adaptation to the Colombian context.
Findings
Results are presented from a case study of EFEI implementation at Universidad Icesi. Furthermore, the relation between these results and the action taken to mitigate EF at the university is detailed.
Practical implications
Colombian EIs have recently joined the sustainable campus movement. The EF methodology and this tool serve to assess impacts and identify what EIs can do to ameliorate their environmental stewardship.
Social implications
EIs are called on to lead by example in terms of sustainability, not only in teaching and researching cutting-edge technologies but also in being sustainable and transferring this knowledge to future generations.
Originality/value
First, an EF benchmark for Colombian universities is presented. In addition, a unified methodology for EIs is developed. The availability of a standard tool will encourage other EIs to move forward in the effort to achieve a sustainable campus.
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Ana M. Arboleda and Acosta Pilar
This paper evaluates consumers' responses to claims regarding fruit sustainability. The authors compared the effects of this factor on consumers' moral satisfaction and purchase…
Abstract
Purpose
This paper evaluates consumers' responses to claims regarding fruit sustainability. The authors compared the effects of this factor on consumers' moral satisfaction and purchase intention with respect to 12 sustainability claims.
Design/methodology/approach
A mixed-model experiment was conducted with seven fruits (i.e. guava, pineapple, red apple, green apple, red grape, green grape and avocado) to evaluate the effects of the 12 sustainability claims on purchase intention through moral satisfaction, relative to a control condition.
Findings
The results show that claims of supporting local farmers are those that move consumers the most. Claims regarding local farmers' production positively affect moral satisfaction and purchase intention.
Practical implications
This paper takes a consumer behavior approach to sustainability, enabling organizations to consider consumer behavior outcomes that could affect their strategic investments and commitment to social responsibility.
Originality/value
Food-related studies have not produced consistent results with respect to the relevance that sustainability claims have for consumers. This study differs from previous studies, as it focuses on fruit, a product that is important for social and environmental sustainability issues. This study demonstrates that, in the case of fruit, sustainability arguments are meaningful to young consumers through the mediating effect of moral satisfaction. Thus, the effect of claims is predicted by the meaning these arguments have for the consumer.
Propósito
Este artículo evalúa las respuestas de los consumidores a los argumentos de sostenibilidad en una fruta. Se comparan los efectos de este factor en la satisfacción moral y la intención de compra de los consumidores con respecto a 12 argumentos de sostenibilidad.
Diseño/metodología/enfoque
Se realizó un experimento de modelo mixto con siete frutas (guayaba, piña, manzana roja, manzana verde, uva roja, uva verde y aguacate) para evaluar los efectos de los 12 argumentos de sostenibilidad sobre la intención de compra a través de la satisfacción moral, en relación con una condición de control.
Hallazgos
Los resultados muestran que las afirmaciones de apoyo a los agricultores locales son las que más influyen en los consumidores. Las afirmaciones relativas a la producción de los agricultores locales afectan positivamente a la satisfacción moral y a la intención de compra.
Implicaciones prácticas
Este trabajo adopta un enfoque de la sostenibilidad basado en el comportamiento del consumidor, lo que permite a las organizaciones considerar los resultados del comportamiento del consumidor que podrían afectar a sus inversiones estratégicas y a su compromiso con la responsabilidad social.
Originalidad
Los estudios relacionados con la alimentación no han arrojado resultados consistentes respecto a la relevancia que los argumentos de sostenibilidad tienen para los consumidores. Este estudio difiere de los anteriores, ya que se centra en la fruta, un producto importante por cuestiones de sostenibilidad social y medioambiental. Este estudio demuestra que, en el caso de la fruta, los argumentos de sostenibilidad son significativas para los consumidores jóvenes a través del efecto mediador de la satisfacción moral. Así, el efecto de los argumentos se predice por el significado que estos tienen para el consumidor.
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Ignasi Capdevila, M. Pilar Opazo and Barbara Slavich
Processes of novelty generation and adoption have received much more attention than novelty evaluation. This paper explores the internal processes enacted by organizations to…
Abstract
Processes of novelty generation and adoption have received much more attention than novelty evaluation. This paper explores the internal processes enacted by organizations to recognize and assess novel ideas for further implementation by focusing on the role that artifacts play in identifying the creative potential of an idea versus another one. Our empirical study focuses on the evaluation of novelty in the form of new experiences and builds on the analysis of two highly creative organizations, elBulli restaurant, led by chef Ferran Adrià, and the Italian Drama Academy Nico Pepe. We find that organizations implement three distinct processes to evaluate the novelty of ideas: analyzing, structuring, and formalizing. In these processes, artifacts play a key role in making novel ideas tangible by anticipating audiences’ reactions, integrating the novelty generated into an organizational corpus of knowledge, and consolidating novel ideas for future applications. Our results show that these processes take place iteratively in all phases of the idea’s journey, increasingly leading to the collective identification and assessment of novelty.
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Pilar Giráldez-Puig, Ignacio Moreno, Leticia Perez-Calero and Jaime Guerrero Villegas
This study investigates the relationships between environmental, social, and governance (ESG) controversies and insolvency risk in the insurance sector. Drawing from legitimacy…
Abstract
Purpose
This study investigates the relationships between environmental, social, and governance (ESG) controversies and insolvency risk in the insurance sector. Drawing from legitimacy and stakeholder theories, the authors explore the impact of ESG controversies on insurers’ insolvency risk and the moderating effect of ESG practices on this relationship.
Design/methodology/approach
This study utilises a dataset comprising 120 stock insurance firms spanning from 2011 to 2022. The authors employed system-GMM estimations to control for potential endogeneity and conducted several robustness checks.
Findings
ESG controversy positively influences insurers’ insolvency risk, with ESG practices mitigating these positive effects. The Governance (G) component of ESG practices plays a key role in counteracting the effects of ESG controversies on insurance companies’ insolvency risk.
Originality/value
This is the first study to investigate the direct relationship between ESG controversies and insolvency risk in the insurance industry. It underscores the critical influence of stakeholders’ perceptions of the company’s legitimacy, which is determined by the number of ESG controversies undertaken by the insurer company, on its insolvency risk. Additionally, by examining the three components of ESG practices individually, the authors offer insights into how managers can gain a competitive edge, particularly by utilising governance practices as safeguards against the adverse effects of ESG controversies on their financial risk.
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Julio C. Zuluaga and Pilar Acosta
This study aims to examine the early stages of family business philanthropy amid institutional transformations to address the challenges of limited statehood. Despite a growing…
Abstract
Purpose
This study aims to examine the early stages of family business philanthropy amid institutional transformations to address the challenges of limited statehood. Despite a growing interest in the historical aspects of corporate responsibility, these dimensions remain relatively unexplored, especially in certain regions and for family businesses. However, they hold valuable insights that can contribute to contemporary discussions.
Design/methodology/approach
The study analyzes the board minutes of Ingenio Manuelita, an emblematic family business in the sugar industry in Colombia, from 1929 to 1947. Using a qualitative approach, the authors categorize the top management’s decisions to respond to various stakeholders’ demands.
Findings
Most early social responsibility in family businesses has been characterized as philanthropy, driven by family owners’ morals and ethical predispositions. The authors argue that depicting these actions as purely entrepreneurial philanthropy or implicit corporate social responsibility fails to capture the strategic dimension of businesses. Ingenio Manuelita implemented a multifaceted approach, comprising charity, providing public goods and increasing wages and social welfare for its employees and communities. The analysis contributes to understanding philanthropy as a practice that arises from the ongoing interaction between the requests formulated by close stakeholders and board members’ willingness, which nonetheless privileges the paternalistic predispositions of the family business board members and systematically reflects strategic business concerns.
Originality/value
The primary contribution of this research is its analysis and explanation of how philanthropic decisions changed within family businesses at the beginning of the 20th century. Specifically, the study proposes that philanthropy in the early 20th century was driven by strategic rationality, in contrast with the paternalistic and charity orientations that characterized philanthropical practices in the 19th century. This work addresses a notable gap in business history literature, which has not adequately explained the emergence and routinization of social responsibility actions. Furthermore, the authors propose the concept of strategic philanthropy to understand the origins of modern social responsibilities of family businesses in Latin America, offering a complementary approach to the paternalist, charity-doing-good hypothesis in traditional (family) business historiography that undervalues the strategic motivations.
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Mirela Holy and Marija Geiger Zeman
This study examines the critical role of central banks, specifically the Croatian National Bank (CNB), in promoting environmental sustainability within the financial sector. While…
Abstract
Purpose
This study examines the critical role of central banks, specifically the Croatian National Bank (CNB), in promoting environmental sustainability within the financial sector. While banking activities may seem unrelated to environmental concerns, they are pivotal in supporting the green transition and mitigating climate change. Building on Weber (2019) argument that sustainable development should be integral to banking strategies, this paper explores how the CNB communicates its environmental responsibilities. This study aims to examine how the CNB frames its environmental communication (EC) and explore the broader implications of such communication in fostering systemic change toward a low-carbon economy. By addressing this, the study fills a theoretical gap in understanding the role of central banks in EC within the context of sustainable development.
Design/methodology/approach
The research adopts a qualitative approach, including an in-depth interview with the CNB’s Deputy Governor and a content analysis of the CNB’s Climate Strategy based on the media and visual framing theory (Entman, 1993; Messaris, 1997). The analysis focuses on the framing of EC through key dichotomies such as anthropocentric vs. biocentric, local vs. global, pragmatic vs. constitutive, instrumental vs. intrinsic and techno-centric vs. eco-centric. Additionally, the study examines the targeted audience of these communications to understand the CNB’s approach to fostering broader engagement with sustainability goals.
Findings
The study reveals that the CNB’s EC incorporates both pragmatic and constitutive dimensions, emphasising a balance between immediate, practical financial considerations and broader systemic ideological shifts. The CNB’s Climate Strategy highlights a clear focus on reducing negative environmental impacts, supporting socially responsible business and promoting a low-carbon economy. However, while some elements of the communication are globally oriented and techno-centric, the findings suggest a need for deeper engagement with eco-centric and intrinsic value-based messaging to support a truly transformative green transition.
Research limitations/implications
A limitation of the paper is that analysis may be constrained by the lack of longitudinal data, making it difficult to assess the long-term effectiveness of these communication efforts. Finally, the study focuses solely on one institution, which limits the generalisation of the findings to other banks or industries within the European Union and Western countries, where EC strategies might differ significantly.
Practical implications
Practical implications of the research include highlighting the need for central banks and financial institutions to adopt more comprehensive and balanced EC strategies, as well as that by refining EC strategies, central banks can play a key role in raising public awareness of climate change issues.
Originality/value
This study contributes to the limited literature on central banks' role in climate change communication by offering a critical examination of how environmental responsibilities are framed within the financial sector. It underscores the importance of a systemic shift in EC strategies to move beyond pragmatic concerns and drive long-term ideological change. The paper provides valuable insights for policymakers and financial institutions on how to align communication strategies with the broader goals of sustainable development and the green transition while offering avenues for future research on the evolving role of central banks in sustainability.
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Alicia María García-Amaya, Rafael Temes-Cordovez, Moisés Simancas-Cruz and María Pilar Peñarrubia-Zaragoza
In the past decade, urban tourism has increased worldwide as a result of the development of peer-to-peer (P2P) accommodation platforms such as Airbnb, causing a major disruption…
Abstract
Purpose
In the past decade, urban tourism has increased worldwide as a result of the development of peer-to-peer (P2P) accommodation platforms such as Airbnb, causing a major disruption to the tourism industry and urban space. The expansion of tourist accommodation in cities has motivated many governments to act, to control its effects and reduce conflicts between tourists and residents. The purpose of this paper is to identify the attractions that have motivated the concentration of P2P accommodation and its effects in specific areas of Valencia different from the historical centre: the Russafa and El Cabanyal-Canyamelar neighbourhoods.
Design/methodology/approach
The methodology used includes fieldwork and spatial analysis of factors such as the housing market, tourist attractions, local businesses and urban renewal policies.
Findings
The current spatial distribution pattern of tourist housing in Valencia is the result of the convergence of various factors: the initial presence of tourists in some areas; the evolution of certain aspects of the neighbourhood due to urban renewal; the concentration of tourist and leisure activities; the effects of the legal framework
Originality/value
Many researchers have addressed the effects of rising short-term rentals (STRs) in cities, but the causes of their concentration in specific neighbourhoods different from historical centres have not yet been sufficiently investigated. This research looks in depth at the urban causes and effects of the spatial distribution of tourist housing in Valencia, to anticipate possible future concentrations of STRs in other areas and to avoid gentrification. The methodology and results could be applied to other cities. The research implies a detailed and analysis of different aspects that act simultaneously such as the housing market, the evolution of the population and changes in the business.