Dien Van Tran, Phuong Van Nguyen, Demetris Vrontis, Sam Thi Ngoc Nguyen and Phuong Uyen Dinh
Government employees must comply with policies on information security regulations, online security practices, social networking usage, internet addiction, online cyberthreats and…
Abstract
Purpose
Government employees must comply with policies on information security regulations, online security practices, social networking usage, internet addiction, online cyberthreats and other related habits. These activities are considered cybersecurity behaviors. Government social media (GSM) accounts are increasingly used to educate employees about cybersecurity risks. To support the effectiveness of cybersecurity practices in government organizations, the purpose of this study is to investigate the impacts of GSM and organizational policy compliance on employees’ cybersecurity awareness, motivation and behaviors.
Design/methodology/approach
Data were obtained by administering a questionnaire survey to public personnel in Vietnam. A total of 330 valid responses were obtained, and the research hypotheses were tested using partial least squares–structural equation modeling.
Findings
First, cybersecurity awareness enhances information protection motivation and employee protective behavior. Second, GSM has positive impacts on cybersecurity knowledge and information protection motivation. Third, there is a strong positive association between information protection motivation and employee protective behavior. Finally, while organizational compliance significantly increases cybersecurity awareness, its impact on employee protective behavior is ind irect.
Originality/value
This research enhances the literature on the behavioral dimension of cybersecurity. The primary objective of this study is to assess the influence of cybersecurity awareness on protective behaviors rather than intents and attitudes alone. Furthermore, this research integrates protection motivation theory and cultivation theory to provide a more thorough assessment of cybersecurity awareness and protective behavior. By investigating the impact of GSM on the level of cybersecurity awareness among employees within government organizations, this study provides valuable insights into the efficacy of recent governmental initiatives aimed at fostering cybersecurity.
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Dien Van Tran, Phuong Van Nguyen, Anh Thi Chau Nguyen, Demetris Vrontis and Phuong Uyen Dinh
This study aims to investigate the impact of employees’ engagement in government social media (GSM) on their cybersecurity compliance attitude, protection motivation and…
Abstract
Purpose
This study aims to investigate the impact of employees’ engagement in government social media (GSM) on their cybersecurity compliance attitude, protection motivation and protective behavior, thereby contributing to effective cybersecurity practices at organizations.
Design/methodology/approach
A quantitative cross-sectional field survey was conducted to collect primary data in big cities and large provinces in Vietnam. The final data set of 323 responses was analyzed using the partial least squares-structural equation modeling approach to interpret the results and test research hypotheses.
Findings
Engagement in GSM positively influences employees’ cybersecurity compliance attitude (ATT). Perceived threat vulnerability and response efficacy also contribute to a positive compliance attitude, although self-efficacy has a negative impact. Moreover, the cybersecurity compliance ATT significantly explains the information protection motivation, which in turn influences employee protective behaviors. However, the relationship between compliance attitude and protective behaviors is weak, unlike previous studies that found a strong correlation.
Originality/value
Although recent studies have explored specific information security practices in corporate and home contexts, the influence of GSM on individuals’ cybersecurity behaviors has received limited attention because of its novelty. This study contributes to the existing body of knowledge by investigating the impact of GSM on cybersecurity behaviors. This study provides significant contributions to understanding social media’s effects of social media on individuals’ cultivation processes, by expanding upon the protective motivation theory and cultivation theory. The results lead to practical suggestions for organizational managers and policymakers so that they can enhance their understanding of the importance of cybersecurity, encourage the implementation of self-defense strategies and highlight the significance of threat and coping evaluations in influencing attitudes and motivations.
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Ngoc Dung Tran, Phuong Hoa Dinh, Dinh Hoang Uyen Nguyen and Van Vinh Nguyen
This paper aims to investigate “corporate governance” of the English East India Company (EIC) in the late 17th century through a case study of the Tonkin factory (1672–1697).
Abstract
Purpose
This paper aims to investigate “corporate governance” of the English East India Company (EIC) in the late 17th century through a case study of the Tonkin factory (1672–1697).
Design/methodology/approach
The paper draws upon British primary materials relating to the Tonkin factory to examine and analyze the EIC’s style of management in Tonkin (Vietnam) and Bantam (Java). Qualitative and comparative methods are applied to the analysis of reports, records and letters written by EIC staff.
Findings
The paper finds that the EIC faced principal-agent problems as it had difficulties administering its distant agents and subsidiaries in the 17th century. London was strategically weakened, both by the limiting power of regional headquarters and by its use of experienced factors. Before 1682, London failed to temper the Bantam Council’s influence, and there were serious internal conflicts and power struggles between English Tonkin employees seeking to improve their positions. After 1686, London successfully forced Madras to adopt a noninterventionist stance in Tonkin’s business, but it faced the problem of “adverse selection.”
Originality/value
This paper provides evidence from the Tonkin factory (1672–1697) to show the EIC’s governance in the perspective of the agency theory.
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Abstract
Purpose
This study aims to deeply understand customer experiences toward Internet of Things (IoT) applications in retail by developing machine learning models for aspect-based sentiment analysis (SA). It includes creating a related terms dictionary and proposing implications for retail businesses in Vietnam based on these analyses. The ultimate goal is to gain insights into customer opinions and assist administrators in formulating effective digital transformation and business strategies within the Vietnamese market.
Design/methodology/approach
Initially, this research uses qualitative methods to identify different aspects of customer experience at stores equipped with IoT applications. Then, quantitative methods were applied through classification machine learning models which were trained on the annotated data set to classify comments into aspects and sentiments. Finally, the classification results were analyzed and visualized to draw implications about customer opinions of these stores.
Findings
This study collected 77,042 customers’ comment from potential and actual customers who have ever shopped at retail stores with IoT applications deployed worldwide, identified ten new aspects of customer experience in this field and built a dictionary of related terms. Furthermore, this study contributed two efficient ensemble models with an accuracy of 81% and 89% for analyzing aspects and customer sentiments, respectively. This study also proposes implications for managers regarding the use of IoT technology in retail stores to improve shopping experiences for customers.
Originality/value
This study’s findings help managers develop appropriate digital transformation and business strategies for integrating IoT technology into retail stores, especially for retail businesses in the Vietnamese market based on the analysis results and proposed model.