William Gerard Ryan, Alex Fenton, Wasim Ahmed and Phillip Scarf
The purpose of this research is to explore and define the digital maturity of events using the Industry 4.0 model (I4.0) to create a definition for Events 4.0 (E4.0) and to place…
Abstract
Purpose
The purpose of this research is to explore and define the digital maturity of events using the Industry 4.0 model (I4.0) to create a definition for Events 4.0 (E4.0) and to place various relevant technologies on a scale of digital maturity.
Design/methodology/approach
In a mixed methods approach, we carried out a qualitative social media analysis and a quantitative survey of tourism and events academics. These surveys and the thorough literature review that preceded them allowed us to map the digital technologies used in events to levels of a digital maturity model.
Findings
We found that engagement with technology at events and delegate knowledge satisfactorily coexists for and across a number of different experiential levels. However, relative to I4.0, event research and the events industry appear to be digitally immature. At the top of the digital maturity scale, E4.0 might be defined as an event that is digitally managed; frequently upgrades its digital technology; fully integrates its communication systems; and optimizes digital operations and communication for event delivery, marketing, and customer experience. We expect E4.0 to drive further engagement with digital technologies and develop further research.
Originality/value
This study has responded to calls from the academic literature to provide a greater understanding of the digital maturity of events and how events engage with digital technology. Furthermore, the research is the first to introduce the concept of E4.0 into the academic literature. This work also provides insights for events practitioners which include the better understanding of the digital maturity of events and the widespread use of digital technology in event delivery.
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Jared M. Hansen, Joseph W. Hansen and Susan R. Madsen
The purpose of this research is to outline and investigate a set of five experience elements from neuroscience research labeled SCARF that could impact the quality of perception…
Abstract
Purpose
The purpose of this research is to outline and investigate a set of five experience elements from neuroscience research labeled SCARF that could impact the quality of perception, evaluation and engagement of executives, managers and employees in business-to-business (B2B) companies during and after the COVID-19 pandemic. The proposed experience elements are perceived status, certainty, autonomy, relatedness and fairness. The authors demonstrate that all five elements are influential factors in B2B employees’ workplace environment during the COVID-19 pandemic. The authors outline several specific managerial implications and describe how companies can make better decisions related to several important market crisis decisions via a growth mindset built on the five experience elements. The authors also pay attention to implications to several B2B areas of research focus, including salesforce management and buying/supplier relationships.
Design/methodology/approach
The authors first examine existing B2B research to gauge if the five elements have been examined in B2B business contexts. They then analyze a combination of quantitative and qualitative survey data from 335 employees of different B2B companies to see if the five experience elements surface in discussion on how the pandemic has impacted their work experience and careers.
Findings
The authors find that several B2B research studies have looked at each of the individual components of the SCARF model, but none of them have yet included all five elements together in research or looked at them in the context of COVID-19. The results of analysis of surveys from employees in 335 B2B companies provide strong evidence that all five elements are influential factors in B2B employees workplace environment during the COVID-19 pandemic.
Originality/value
This study contributes to prior research focusing on how B2B companies can thrive during and after the COVID-19 pandemic. The research offers valuable practical insights and detailed examples of how to apply a set of five elements/experiences that industrial and business-to-business organization leaders should adopt in their conscious decision-making evaluation and in their communications with employees, suppliers and customers during and after the pandemic.
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The purpose of this paper is to investigate how spontaneous volunteers make sense of their actions at the scene of accident. More specifically, this paper focusses on the moral…
Abstract
Purpose
The purpose of this paper is to investigate how spontaneous volunteers make sense of their actions at the scene of accident. More specifically, this paper focusses on the moral aspects of this sense-making process in terms of how spontaneous volunteers justify their own and others actions at the scene of accident through moral positioning.
Design/methodology/approach
This is done through a narrative analysis of volunteers’ retrospective stories from the scene of accident. The empirical material consists of interviews with 12 witnesses to traffic accidents.
Findings
The narrative analysis identifies two central storylines: the interviewees frame their own and others’ actions through norms of how one should act, and the interviewees frame their own actions by presenting themselves as a person of a certain type, sometimes positioned against an real or imaginative “other”.
Originality/value
Disaster sociologists have long argued that emergent behaviours and norms are one of the phenomena distinguishing disasters from everyday emergencies. However, as this paper shows, emergent behaviours and norms are also present at everyday emergencies such as traffic accidents where spontaneous volunteers can play an important role by filling the void before the arrival of emergency services.
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Elizabeth A. Worden and Cynthia Miller-Idriss
Taking Moland’s article as a starting point, the chapter suggests that debates about “exporting” and “importing” concepts like multiculturalism need to be realigned with new…
Abstract
Taking Moland’s article as a starting point, the chapter suggests that debates about “exporting” and “importing” concepts like multiculturalism need to be realigned with new theoretical and practical understandings of how identities work. We offer two primary categories of concerns. First, focusing on “exporting” multiculturalism inadvertently obscures complex intersectionalities between and among various identities, including ethnic and religious identities, gender and sexuality, and issue of power in state, local, and global North/South hierarchies. Second, multiculturalism’s focus on outcomes – in particular, achieving an appreciation for “other” cultures – is an outdated approach to addressing difference. Taken together, we argue that multiculturalism is an outmoded framework that does not map neatly onto the lived experience of identity or on how conflicts are resolved and is thus ineffective as a framework for conflict-prevention work. We suggest that research on reconciliation and conflict prevention instead could be situated in ways that view identities as porous, complex, contradictory, multiple, and varied. In this light, identities are messy rather than clear-cut; they can surge and retreat in relevance for individuals and communities at any given time, such that their value for an individual at any one point may not be easy to consciously articulate. Understanding identities in this way has implications for pedagogical interventions. Rather than pursuing interventions designed to promote an outcome of equal and celebratory acceptance of defined “others,” we call for interventions focused on process, thereby equipping individuals with the skills to continually work toward co-existence in communities where conflicts are marked by repeated fractures, tension, and messy identities.
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A review of CFRP dealing with its processing, properties and some of the ways in which it could be used in conjunction with conventional materials. The importance of the…
Abstract
A review of CFRP dealing with its processing, properties and some of the ways in which it could be used in conjunction with conventional materials. The importance of the utilization of carbon fibres in commercially useful as well as experimental structures is discussed. This may be achieved by using the fibres in conjunction with conventional sheet metal components, as a preliminary step toward the 100 per cent reinforced plastic structure. A few such applications are described, together with a brief summary of the fibre processing and properties as an aid to preliminary design studies.
The purpose of this paper is to review the literature on maintenance management and suggest possible gaps from the point of view of researchers and practitioners.
Abstract
Purpose
The purpose of this paper is to review the literature on maintenance management and suggest possible gaps from the point of view of researchers and practitioners.
Design/methodology/approach
The paper systematically categorizes the published literature and then analyzes and reviews it methodically.
Findings
The paper finds that important issues in maintenance management range from various optimization models, maintenance techniques, scheduling, and information systems etc. Within each category, gaps have been identified. A new shift in maintenance paradigm is also highlighted.
Practical implications
Literature on classification of maintenance management has so far been very limited. This paper reviews a large number of papers in this field and suggests a classification in to various areas and sub areas. Subsequently, various emerging trends in the field of maintenance management are identified to help researchers specifying gaps in the literature and direct research efforts suitably.
Originality/value
The paper contains a comprehensive listing of publications on the field in question and their classification according to various attributes. The paper will be useful to researchers, maintenance professionals and others concerned with maintenance to understand the importance of maintenance management
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Leonie Lynch, Maurice Patterson and Caoilfhionn Ní Bheacháin
This paper aims to consider the visual literacy mobilized by consumers in their use of brand aesthetics to construct and communicate a curated self.
Abstract
Purpose
This paper aims to consider the visual literacy mobilized by consumers in their use of brand aesthetics to construct and communicate a curated self.
Design/methodology/approach
The research surveyed a range of visual material from Instagram. Specifically, the goal was to use “compositional interpretation”, an approach to visual analysis that is not methodologically explicit but which, in itself, draws upon the visual literacy of the researcher to provide a descriptive analysis of the formal visual quality of images as distinct from their symbolic resonances. The research also incorporates 10 phenomenological-type interviews with consumers. Consistent with a phenomenological approach, informants were selected because they have “lived” the experience under investigation, in this case requiring them to be keen consumers of the Orla Kiely brand.
Findings
Findings indicate that consumers deploy their visual literacy in strategic visualization (imaginatively planning and coordinating artifacts with other objects in their collection, positioning and using them as part of an overall visual repertoire), composition (becoming active producers of images) and emergent design (turning design objects into display pieces, repurposing design objects or simply borrowing brand aesthetics to create designed objects of their own).
Research limitations/implications
This research has implications for the understanding of visual literacy within consumer culture. Engaging comprehensively with the visual compositions of consumers, this research moves beyond brand symbolism, semiotics or concepts of social status to examine the self-conscious creation of a curated self. The achievement of such a curated self depends on visual literacy and the deployment of abstract design language by consumers in the pursuit of both aesthetic satisfaction and social communication.
Practical implications
This research has implications for brand designers and managers in terms of how they might control or manage the use of brand aesthetics by consumers.
Originality/value
To date, there has been very little consumer research that explores the nature of visual literacy and even less that offers an empirical investigation of this concept within the context of brand aesthetics. The research moves beyond brand symbolism, semiotics and social status to consider the deployment of abstract visual language in communicating the curated self.