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Article
Publication date: 27 February 2007

Phillip Samouel

The purpose of this paper is to assess empirically the presence of relational norms and the effect of time during the “transitory” and “established” phases of bilateral exchange…

711

Abstract

Purpose

The purpose of this paper is to assess empirically the presence of relational norms and the effect of time during the “transitory” and “established” phases of bilateral exchange for small business enterprises. Relationship development has recently become a central research focus in business management literature and is currently gaining more prominence when addressing the small firm sector. To‐date conceptual work has concentrated on the development of business‐to‐business relationships through sequential time dependent stages, including empirical work on the dimensions of relational norms. However, little attention has been given to role of time in this process of relationship building.

Design/methodology/approach

The commercial setting is the UK brewing industry which is characterised by a few large suppliers (breweries) and many small retail buyers (public houses). The focal dyad for the study is the brewery‐public house relationship. Data was gathered through a telephone survey to: confirm the presence and structure of relational norms between trading partners; and assess whether time impacts the development of these norms.

Findings

For longer established bilateral exchange covariance based structural equation modelling confirmed the presence of relational norms as a higher order construct reflected by three dimensions: flexibility, information exchange and solidarity. Further, regression analysis supported a positive relationship between the length of the trading partnership and relational norms.

Research limitations/implications

The implication of this study is that trading partners should nurture relationships through its early developmental stage to ensure enduring successful partnerships. The study needs to be replicated using a longitudinal design and alternative dyadic relationships, e.g. franchising and dealership arrangements.

Originality/value

The research provides empirical evidence supporting business‐to‐business relationship conceptualisations underpinned by social exchange theory.

Details

Journal of Small Business and Enterprise Development, vol. 14 no. 1
Type: Research Article
ISSN: 1462-6004

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Article
Publication date: 1 September 2005

Khurram J. Sharif, Stavros P. Kalafatis and Phillip Samouel

The purpose of this paper is to provide a systematic examination of the importance of trust‐developing constructs and the impact of trust on long‐term orientation within the small…

2766

Abstract

Purpose

The purpose of this paper is to provide a systematic examination of the importance of trust‐developing constructs and the impact of trust on long‐term orientation within the small and medium‐sized enterprises (SME) domain.

Design/methodology/approach

A theoretically grounded model has been developed that comprises three cognitive (reputation, skill and transaction specific investments) and three behavioural (information exchange, coercive power and flexibility) antecedents of trust, which in turn is posted to be a determinant of long‐term orientation. The model has been tested using 229 responses obtained through a postal survey carried out in the UK electrical and electronic industry.

Findings

With the exception of the skill to trust, all other hypothesised relationships have been supported. In relative terms, reputation followed by flexibility have been found to be the most important determinants of trust.

Research limitations/implications

The moderating impact of company size and length of relationships have not been examined. The potential for differential behaviour of upstream and downstream business relationships also merits examination.

Practical implications

The results indicate that development of trust can best be affected by a balanced and coordinated set of activities designed to enhance both cognitive and behavioural aspects of trust. Advice as to how this can be achieved is offered.

Originality/value

Despite the extensive study of trust between large organisations there is a general lack of corresponding research with the SME domain. The results reported here provide support for the claim that related findings based on large organisations can be extended to apply to SMEs.

Details

Journal of Small Business and Enterprise Development, vol. 12 no. 3
Type: Research Article
ISSN: 1462-6004

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Available. Content available
Article
Publication date: 27 February 2007

Harry Matlay

291

Abstract

Details

Journal of Small Business and Enterprise Development, vol. 14 no. 1
Type: Research Article
ISSN: 1462-6004

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Article
Publication date: 9 February 2015

Barend Van Den Assem and Victor Dulewicz

The purpose of this paper is to provide a greater understanding of the general practitioner (GP)-patient relationship for academics and practitioners. A new model for dyadic…

1388

Abstract

Purpose

The purpose of this paper is to provide a greater understanding of the general practitioner (GP)-patient relationship for academics and practitioners. A new model for dyadic professional relationships specifically designed for research into the doctor-patient relationship was developed and tested. Various conceptual models of trust and related constructs in the literature were considered and assessed for their relevance as were various related scales.

Design/methodology/approach

The model was designed and tested using purposefully designed scales measuring doctors’ trustworthiness, practice orientation performance and patient satisfaction. A quantitative survey used closed-ended questions and 372 patients responded from seven GP practices. The sample closely reflected the profile of the patients who responded to the DoH/NHS GP Patient Survey for England, 2010.

Findings

Hierarchical regression and partial least squares both accounted for 74 per cent of the variance in “overall patient satisfaction”, the dependent variable. Trust accounted for 39 per cent of the variance explained, with the other independent variables accounting for the other 35 per cent. ANOVA showed good model fit.

Practical implications

The findings on the factors which affect patient satisfaction and the doctor-patient relationship have direct implications for GPs and other health professionals. They are of particular relevance at a time of health reform and change.

Originality/value

The paper provides: a new model of the doctor-patient relationship and specifically designed scales to test it; a greater understanding of the effects of doctors’ trustworthiness, practice orientation and performance on patient satisfaction; and a new framework for examining the breadth and meaning of the doctor-patient relationship and the management of care from the patient’s viewpoint.

Details

International Journal of Health Care Quality Assurance, vol. 28 no. 1
Type: Research Article
ISSN: 0952-6862

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Book part
Publication date: 15 September 2016

Ali Bavik

A range of organizational culture scales have been developed and applied in various industries. However, the measurement of organizational culture is noticeably different…

Abstract

A range of organizational culture scales have been developed and applied in various industries. However, the measurement of organizational culture is noticeably different according to industry. Measuring organizational culture, specifically as it relates to the hospitality industry, is also a research area that has remained relatively unexplored. The purpose of this chapter is to discuss some essential problems and gaps existing in the previous studies. This chapter also presents a new scale entitled the “hospitality industry organization culture scale” that applies specifically to the hospitality context, and contributes to our understanding of organizational culture within this context. A multidisciplinary and mixed-method research approaches were followed in order to develop a new organizational culture scale for the hospitality industry. The findings suggest that the hospitality industry has unique cultural characteristics that are distinguished from similar industries.

Details

Tourism and Hospitality Management
Type: Book
ISBN: 978-1-78635-714-4

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Book part
Publication date: 7 October 2015

Md Nuruzzaman

The objective of this study is to investigate how country risk, different political actions from the government and bureaucratic behavior influence the activities in industry…

Abstract

The objective of this study is to investigate how country risk, different political actions from the government and bureaucratic behavior influence the activities in industry supply chains (SCs) in emerging markets. The main objective of this study is to investigate the influence of these external stakeholders’ elements to the demand-side and supply-side drivers and barriers for improving competitiveness of Ready-Made Garment (RMG) industry in the way of analyzing supply chain. Considering the phenomenon of recent change in the RMG business environment and the competitiveness issues this study uses the principles of stakeholder and resource dependence theory and aims to find out some factors which influence to make an efficient supply chain for improving competitiveness. The RMG industry of Bangladesh is the case application of this study. Following a positivist paradigm, this study adopts a two phase sequential mixed-method research design consisting of qualitative and quantitative approaches. A tentative research model is developed first based on extensive literature review. Qualitative field study is then carried out to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. A survey is carried out with sample of top and middle level executives of different garment companies of Dhaka city in Bangladesh and the collected quantitative data are analyzed by partial least square-based structural equation modeling. The findings support eight hypotheses. From the analysis the external stakeholders’ elements like bureaucratic behavior and country risk have significant influence to the barriers. From the internal stakeholders’ point of view the manufacturers’ and buyers’ drivers have significant influence on the competitiveness. Therefore, stakeholders need to take proper action to reduce the barriers and increase the drivers, as the drivers have positive influence to improve competitiveness.

This study has both theoretical and practical contributions. This study represents an important contribution to the theory by integrating two theoretical perceptions to identify factors of the RMG industry’s SC that affect the competitiveness of the RMG industry. This research study contributes to the understanding of both external and internal stakeholders of national and international perspectives in the RMG (textile and clothing) business. It combines the insights of stakeholder and resource dependence theories along with the concept of the SC in improving effectiveness. In a practical sense, this study certainly contributes to the Bangladeshi RMG industry. In accordance with the desire of the RMG manufacturers, the research has shown that some influential constructs of the RMG industry’s SC affect the competitiveness of the RMG industry. The outcome of the study is useful for various stakeholders of the Bangladeshi RMG industry sector ranging from the government to various private organizations. The applications of this study are extendable through further adaptation in other industries and various geographic contexts.

Details

Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78441-764-2

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Book part
Publication date: 14 January 2019

Bilgehan Bozkurt

Abstract

Details

Debates in Marketing Orientation
Type: Book
ISBN: 978-1-78769-836-9

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Article
Publication date: 29 November 2022

Giorgio Mion, Rossella Baratta, Angelo Bonfanti and Sara Baroni

This study investigates the drivers of social innovation in disability services with specific reference to the context of nonprofit organizations of social farming. In addition…

358

Abstract

Purpose

This study investigates the drivers of social innovation in disability services with specific reference to the context of nonprofit organizations of social farming. In addition, it highlights the role of stakeholder networks in enhancing the social innovation process and the characteristics of stakeholders and networks driving and supporting social innovation.

Design/methodology/approach

Following a qualitative methodology, research was conducted through a case study survey with interviews to 13 nonprofit organizations of social farming for people with disability located in the northeast of Italy.

Findings

Insights gained from the interviews revealed that individual, organizational and contextual factors drive social innovation in disability nonprofits. In addition, networks play a key role in enhancing the three drivers of social innovation through the social innovation journey, from opportunity recognition to implementation of the innovation, to its consolidation phases. Characteristics of the networks and the stakeholders involved are also outlined.

Practical implications

Practical implications for social entrepreneurs include the need to establish cross-sectoral partnerships with diverse stakeholders, including private companies.

Social implications

Implications for policy makers stress the need for ongoing support for nonprofit disability organizations. Social implications are not limited to the inclusion of socially weaker groups; rather, the entire community benefits from the social innovation process.

Originality/value

Social farming represents a valuable solution to meet the needs of disadvantaged people. While much research has investigated the topic of social innovation in social entrepreneurship, only a few studies have addressed social innovation in the context of disability nonprofits involved in social farming.

Details

The TQM Journal, vol. 35 no. 8
Type: Research Article
ISSN: 1754-2731

Keywords

Available. Open Access. Open Access
Article
Publication date: 8 January 2025

Ishret Fayaz and Farzana Gulzar

This study investigates how the organizational climate influences work–life balance (WLB) among women employees in universities across Jammu and Kashmir, with a focus on the…

231

Abstract

Purpose

This study investigates how the organizational climate influences work–life balance (WLB) among women employees in universities across Jammu and Kashmir, with a focus on the mediating role of self-efficacy.

Design/methodology/approach

Adopting a quantitative research design, this study utilized a survey methodology to collect data from women employees in 11 universities within Jammu and Kashmir. The study analyzed responses from 587 participants through partial least squares structural equation modeling (PLS-SEM) using SmartPLS 4.0.

Findings

The findings underscore the significant positive impacts of organizational climate dimensions – autonomy, integration, involvement, support, training and welfare – on work–life balance. Self-efficacy was found to partially mediate the relationships between organizational climate dimensions and work–life balance, underscoring its role in enhancing employees’ capacity to manage work and personal life. The study highlights the importance of a supportive organizational climate in fostering self-efficacy and, subsequently, achieving a satisfactory work–life balance among women employees in academic settings.

Originality/value

This research contributes to the existing literature by exploring the nuanced relationship between organizational climate, self-efficacy and work–life balance, specifically among women employees in the educational sector of Jammu and Kashmir. By highlighting self-efficacy as a critical mediator, the study offers novel insights into the mechanisms through which organizational climate affects work–life balance, providing valuable implications for policy and practice in educational institutions.

Details

IIM Ranchi Journal of Management Studies, vol. 4 no. 1
Type: Research Article
ISSN: 2754-0138

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Article
Publication date: 9 April 2018

Weisheng Chiu, Taejung Kim and Doyeon Won

The purpose of this paper is to apply the model of goal-directed behavior (MGB) as a research framework to investigate consumers’ behavioral intention to purchase sporting goods…

3996

Abstract

Purpose

The purpose of this paper is to apply the model of goal-directed behavior (MGB) as a research framework to investigate consumers’ behavioral intention to purchase sporting goods online.

Design/methodology/approach

Mall intercept sampling was used to collect data from Korean consumers who have the experience of purchasing sporting goods online. After the elimination of invalid responses, total 314 valid questionnaires were used for further analysis.

Findings

The results revealed that attitude, subjective norm, positive and negative anticipated emotions had significant influences on consumers’ desire to buy sporting goods online. Moreover, the frequency of past behavior and desire played significant roles in influencing on Korean consumers’ intention. Further analysis revealed that male consumers had higher levels of positive attitude, subjective norm, positive and negative anticipated emotions, desire, intention, frequency of past behavior toward the online purchase of sporting goods than female consumers did. It also found that male consumers’ desire had a significantly stronger influence on behavioral than female consumers did.

Research limitations/implications

The study suggests the benefit and gender-based targeting strategies in marketing sporting goods online. The primary limitation of this study was that respondents were all Korean online consumers of buying sporting goods. Future research should apply MGB to different countries or regions to generalize the results of this study.

Originality/value

The findings of this study provide a better understanding of Korean consumers’ intention to purchase sporting goods online and gender differences in their decision-making process.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 30 no. 2
Type: Research Article
ISSN: 1355-5855

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