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Argues against the belief that the goal of “differential congruence” is critical to the achievement of store loyalty, and thereby to the success of retail business. This requires the consumer′s self‐image and the consumer′s image of the store to be as similar as possible. Suggests that such a focus may have potentially damaging effects. Studies variables which contribute to image and compares them with a range of other product‐related variables to identify which might have the greater impact on long‐term relationships. Discovers that image variables contribute relatively little to customers′ intention to return to the store. Identifies that a balanced approach, based on three key groups of variables, is more likely to deliver long‐term satisfaction to the customer and store loyalty to the retailer.

The institution of food and cookery exhibitions and the dissemination of practical knowledge with respect to cookery by means of lectures and demonstrations are excellent things in their way. But while it is important that better and more scientific attention should be generally given to the preparation of food for the table, it must be admitted to be at least equally important to insure that the food before it comes into the hands of the expert cook shall be free from adulteration, and as far as possible from impurity,—that it should be, in fact, of the quality expected. Protection up to a certain point and in certain directions is afforded to the consumer by penal enactments, and hitherto the general public have been disposed to believe that those enactments are in their nature and in their application such as to guarantee a fairly general supply of articles of tolerable quality. The adulteration laws, however, while absolutely necessary for the purpose of holding many forms of fraud in check, and particularly for keeping them within certain bounds, cannot afford any guarantees of superior, or even of good, quality. Except in rare instances, even those who control the supply of articles of food to large public and private establishments fail to take steps to assure themselves that the nature and quality of the goods supplied to them are what they are represented to be. The sophisticator and adulterator are always with us. The temptations to undersell and to misrepresent seem to be so strong that firms and individuals from whom far better things might reasonably be expected fall away from the right path with deplorable facility, and seek to save themselves, should they by chance be brought to book, by forms of quibbling and wriggling which are in themselves sufficient to show the moral rottenness which can be brought about by an insatiable lust for gain. There is, unfortunately, cheating to be met with at every turn, and it behoves at least those who control the purchase and the cooking of food on the large scale to do what they can to insure the supply to them of articles which have not been tampered with, and which are in all respects of proper quality, both by insisting on being furnished with sufficiently authoritative guarantees by the vendors, and by themselves causing the application of reasonably frequent scientific checks upon the quality of the goods.

This chapter describes the ways in which tasks structure group discussion and performance in organizational settings. Work teams are defined as three or more members of the same organization who work interdependently toward a shared task or goal while supporting that organization's mission. Action teams are a specific type of work group. They are characterized by tactical tasks that require newly formed teams to perform in high-stakes situations. This chapter starts by covering historical trends in organizational culture and climate and team training. The remainder of the chapter focuses on the interrelationships among tasks, communication, and performance. Several tips for managing effective work teams, such as staying on task during meetings and responding to changing team membership, are discussed. This chapter closes by making recommendations for future research.

This chapter examines the processes of rewriting nationhood in educational narratives regarding the Second World War (WWII) in Poland. Using mixed methods, this case study analyzes narrative change in state-approved history textbooks published between 1977 and 2008, thus covering the period of political transition from a communist to a democratic Poland. Although trends in learning theory and international norms suggest that attention to diversity should have increased in textbooks, in Poland these trends have been subsumed by more long-lasting Polish specific cultural tropes. WWII narratives, in particular, emphasize an ethnically homogeneous nation. Throughout the 31-year sample, educating youth about WWII in Poland continues to be focused on reclaiming “Polishness” rather than on espousing global understandings and citizenship.

It is unlikely that many public meetings of library workers will be held during the coming winter. In London, at any rate, the preoccupations of the time have increased in intensity rather than otherwise; the darkness of the streets is more or less opaque; the train difficulties are very real; and those who might receive librarians at their libraries are loth to keep their buildings open to later hours than are absolutely necessary. The Library Association shows no disposition to hold meetings and the President, whose hospitality made some pleasant gatherings possible last year, finds it impossible to extend that hospitality this winter. The suggestion that an occasional afternoon meeting might be held does not seem to have been made, but we hope it will be considered. At such a time as this we cannot afford to lose any opportunity for an exchange of ideas upon our work.

Few regret the passing of an old year, with its darkening days and cold nights, its message fading as the voice weakens. A new year always looks more attractive with hopes of better things to come, but an occasional look back over one's shoulder, as it were, is seldom completely without profit, for experience can sometimes be more potent than hope. 1968 seemed to have more than its share of uncertainties, tragedies and disasters, in this country and in the world at large. An unsure economic state, to say nothing of monetary confusion, was reflected in every field of industry and public administration, but in the field of food quality and purity control, steady progress towards a comprehensive system of food standards, of hygiene and of food additive control was maintained. In fact, the year may be seen as not an entirely unfruitful one, with one or two events which may well prove to be landmarks.

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the UK. It is edited and substantially written by the Information Officer for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Dept. Copyright for VINE articles rests with the British Library Board, but opinions expressed in VINE do not necessarily reflect the views and policies of the British Library. The subscription for 1982 for VINE is £20 for UK subscribers and £23 for overseas subscribers — the subscription year runs from January to December. The 1983 subscription will be £22 for UK and £25 for overseas — VINE is available in either paper copy or microfiche and all back issues are available on microfiche.

The purpose of this paper is to examine the travel motivations, perceived benefits of travel, and the utility of travel mediums among US millennials.

In order to further examine the homogeneity of millennial travelers, millennials were put into two subgroups based on their age and annual income. Data were collected in multiple phases, incorporating both qualitative and quantitative methodological approaches.

Results revealed that several significant differences exist between the proposed millennial subgroups, labeled “young and free millennials” and “professional millennials.”

Implications from this study include direction for both tourism marketers and destination suppliers based on the differences and perceptions of both groups and suggest millennials are not a homogeneous market.

Millennials are far from being part of a homogenous cohort. Therefore, the current study sought to examine differences in the benefits received from travel and the primary reasons to travel among distinct millennial segments.