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Article
Publication date: 1 February 1988

Philip A. Dover

In‐home computerised banking is at the early stage of market development in a number of countries. Despite similarities of in‐home services offered by the banks, market…

326

Abstract

In‐home computerised banking is at the early stage of market development in a number of countries. Despite similarities of in‐home services offered by the banks, market penetration of home banking technology varies by country of adoption. The diffusion of innovation theory is used to help explain the variance in home banking penetration levels in France, the UK and the US.

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International Journal of Bank Marketing, vol. 6 no. 2
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 1 January 1987

Philip A. Dover

Banks have turned to technology in search of a competitive edge in a dynamic and sometimes hostile environment. Unfortunately, technical feasibility rather than market need has…

394

Abstract

Banks have turned to technology in search of a competitive edge in a dynamic and sometimes hostile environment. Unfortunately, technical feasibility rather than market need has motivated them, giving no lasting advantage. An apparently profitable in‐home banking system, using Prestel, is here explored, offering customers of the Nottingham Building Society a full range of facilities. The factors making this a good opportunity for innovation are examined, together with problems that may be encountered. This introduction of the Homelink programme is seen as only the first stage in an entry into a home banking market which will depend on strategy implementation market evolution, competitive response and technological change.

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International Journal of Bank Marketing, vol. 5 no. 1
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 7 September 2010

Philip A. Dover and Udo Dierk

Argues that three basic archetypes – managers, entrepreneurs and leaders – must exist within the “ambidextrous organization” where a balance must be found between managing the

5355

Abstract

Purpose

Argues that three basic archetypes – managers, entrepreneurs and leaders – must exist within the “ambidextrous organization” where a balance must be found between managing the present while preparing for the future. Introduces the MEL‐Index, a measurement tool that represents the managerial, entrepreneurial and leadership capabilities of both individuals and institutions.

Design/methodology/approach

The conceptual framework suggests that the interactive roles of the MEL archetypes have a profound impact on the innovation profile of the organization. To test this idea in‐depth, case studies with a sample of SME's and large companies in North America and Western Europe was conducted.

Findings

Although still at an early stage of data collection, initial findings suggest that: it is difficult for strong managers to co‐exist with visionary entrepreneurs without the facilitating role of leaders; there may be a difference in the balance of archetypes needed in private versus, publicly owned companies; the measurement tool was easy to administer and has strong face validity.

Research limitations/implications

The findings of this project are not generalizable to the greater population of businesses in Europe and North America due to the convenience nature of the sample. However, as we continue to collect data confidence will grow at the inferences drawn from our case‐based examples.

Practical implications

By using the results from an MEL project, companies can adjust their balance of capabilities through more targeted recruitment, focused executive development programs and better internal allocation of personnel.

Originality/value

Very little applied research has been undertaken to explore the combination of skills required of executives to guide the ambidextrous organization. Exploration of the MEL interface opens an exciting, applied research stream within management studies.

Details

Journal of Business Strategy, vol. 31 no. 5
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 10 April 2009

Philip Dover, Samuel Perkins and David Wylie

This paper aims to explore the growing role of customized case studies in executive education programs.

525

Abstract

Purpose

This paper aims to explore the growing role of customized case studies in executive education programs.

Design/methodology/approach

A general review is provided, mainly from the authors' experience, on designing and employing custom cases.

Findings

It is shown that the benefits of designing and using custom cases accrue throughout the program development, delivery and follow‐up phases and can have a positive impact not only on course participants, but also on senior management and teaching faculty.

Research limitations/implications

The role of pedagogical tools in executive education remains a largely under‐researched area. Suggestions are made for future work.

Practical implications

It is shown how the construction of a case can vary by both content and format to best suit program objectives. Guidelines are also provided for teaching effectiveness.

Originality/value

This appears to be the first, in‐depth assessment of the design and use of case studies in executive education.

Details

Journal of Management Development, vol. 28 no. 4
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 18 December 2003

Dong‐Mo Koo

This study examines how various characteristics of the discount retail environment and the overall attitude towards a discount retail store, considered to be an abstract and…

6667

Abstract

This study examines how various characteristics of the discount retail environment and the overall attitude towards a discount retail store, considered to be an abstract and global image component, influence consumers’ satisfaction and how consumers’ satisfaction, in turn, affects store loyalty. The data, collected from a sample of 517 discount retail customers in Daegu, Korea, indicate that: (1) forming the overall attitude is more closely related to in‐store services: atmosphere, employee service, after sales service and merchandising, (2) store satisfaction is formed through perceived store atmosphere and value, (3) the overall attitude has strong influence on satisfaction and loyalty and its impact is much stronger on loyalty than on satisfaction, (4) store loyalty is directly affected by most significantly location, merchandising and after sale service in order, (5) satisfaction is not related to customers’ committed store revisiting behavior. The applications in management and implications for future research are discussed.

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Asia Pacific Journal of Marketing and Logistics, vol. 15 no. 4
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 1 March 1987

C. Whan Park, Henry Assael and Seoil Chaiy

A high level of product involvement is typically assumed to accompany higher information search, a fewer number of acceptable alternatives, and a higher number of choice criteria…

318

Abstract

A high level of product involvement is typically assumed to accompany higher information search, a fewer number of acceptable alternatives, and a higher number of choice criteria than does low level of product involvement. Inferring the level of product involvement from these behavioral or evaluative characteristics is, however, potentially misleading. Two factors are identified as mediating the relationship between the high level of involvement and these characteristics: (1) product trial, and (2) the consumer learning stage. The results of the present study support this view. Even for high involving products, considerable variations exist in these characteristics, depending on product trialability and consumer learning stage. Several strategic marketing implications stemming from these results are offered.

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Journal of Consumer Marketing, vol. 4 no. 3
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 1 March 1990

Lorna Cullen

The earlier report on the Astro Technology visit to Soltec will have served as an introduction, and hopefully have whetted readers' appetites regarding learning still more about…

15

Abstract

The earlier report on the Astro Technology visit to Soltec will have served as an introduction, and hopefully have whetted readers' appetites regarding learning still more about this interesting, internationally operating company of Dutch origin. Soltec has since 1983 been part of the Dover Corporation USA, a diversified conglomerate listed on the New York Stock Exchange and whose Technology Division comprises many companies offering equipment and products to the electronics industry (names like Universal, DEK, Cencorp, Corpane etc. springing readily to mind). The companies constituting the Dover Group are 100% owned by Dover, but management of the individual firms is carried out at local level by personnel appointed by each company.

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Circuit World, vol. 16 no. 4
Type: Research Article
ISSN: 0305-6120

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Article
Publication date: 1 March 1938

As the municipal year ends this month, the public librarian will lightly (or otherwise) turn to thoughts of annual reports. Year by year the problem before him is to justify his…

80

Abstract

As the municipal year ends this month, the public librarian will lightly (or otherwise) turn to thoughts of annual reports. Year by year the problem before him is to justify his ways to men, by producing a document which in the first place is attractive and in the second, third, and as many other places as possible, is true, logical, readable. It is no easy task, especially for those who are new to the experiment or who have made it for so many years that ideas do not come freely ; for, after all, the annual report is a question of ideas. If our minds are of pedestrian, unoriginal—or perhaps infertile is a better word, as originality is as rare as a new planet— type, we shall copy one of the received models, and will be well advised to do so. That is to say, we shall give a brief narrative of what we think are the outstanding events of the year with suitable acknowledgments to committee and staff, and add such statistical tables as will prove the position. These last are always to be summarised in the form prescribed by the Library Association ; the omission of such summary is inexcusable in the modern librarian.

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New Library World, vol. 40 no. 8
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 27 March 2007

Michael K. O'Sullivan and Connie J. O'Sullivan

To examine the strategies of the intelligent design (ID) movement and their impact on the selection policies for high school libraries and the science curriculum.

2652

Abstract

Purpose

To examine the strategies of the intelligent design (ID) movement and their impact on the selection policies for high school libraries and the science curriculum.

Design/methodology/approach

Examines the process four public high school libraries in the US took to determine whether to accept a gift offer by a parent of two books, dealing with ID. This article deals with the importance of applying selection criteria to all materials, whether gifts or recommendations.

Findings

School libraries are not immune to the tactics used by the ID movement to influence curriculum and collection development decisions.

Research limitations/implications

While this article is a case history of the ID movement's strategy to influence school curriculum, its implications and possible impact on other schools and their libraries.

Practical implications

Provides advice to practicing school librarians on what criteria to use when selecting materials and poses the question of who should be involved in selecting materials for the school library.

Originality/value

This article explores the critical aspects and the differences between selection and censorship. Emphasizes the importance of having and following board‐approved policies that deal with gifts and the selection of library and instructional materials.

Details

Library Review, vol. 56 no. 3
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 1 April 1976

The Report of the Royal College of Physicians (London) and the British Cardiac Society issued in April last was the product of a joint working party, whose aim was to formulate…

126

Abstract

The Report of the Royal College of Physicians (London) and the British Cardiac Society issued in April last was the product of a joint working party, whose aim was to formulate the best possible advice which can at present be given to medical practitioners towards the prevention of coronary heart disease. It caused quite a stir, particularly its dietary recommendations, and the mass media made the most of it, more from inferences drawn from the measures recommended than from the report itself. Now that the sensation of it has gone and the dust has begun to settle, we can see the Report contains nothing that is new; it tells us what we have long known. Like the Horsemen of the Apocalypse, except that there are three of them, at least for the moment, the causative factors of the rising incidence of coronary heart disease, built into our affluent society, have been working their way at the heart of man for a good many years now.

Details

British Food Journal, vol. 78 no. 4
Type: Research Article
ISSN: 0007-070X

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