Search results

1 – 1 of 1
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 30 September 2022

Philemon Seth Ackom, Kwame Owusu Kwateng, Francis Kamewor Tetteh and Manuel Wiesche

Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the…

391

Abstract

Purpose

Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the importance of these services. This study aims to examine the factors that inhibit the virtualization of government to citizen e-government processes by assessing citizens’ intentions to resist or use government’s virtualized processes.

Design/methodology/approach

This study used a survey questionnaire to collect data from public school teachers who are users of the Government of Ghana’s e-pay slip system. Out of 500 questionnaires administered, only 423 useable responses were obtained. The data was analyzed with both inferential and descriptive statistics.

Findings

The results of this study showed that process virtualizability significantly predicts virtual process use, and it is associated with user resistance toward virtual process use.

Practical implications

The findings will help governments and managers to comprehend that certain processes are more acquiescent to virtualization than others.

Originality/value

This paper provides researchers with a contemporary perspective toward understanding the adoption and use of e-government services in sub-Saharan Africa through the lens of process virtualization theory.

Details

Digital Policy, Regulation and Governance, vol. 24 no. 5
Type: Research Article
ISSN: 2398-5038

Keywords

1 – 1 of 1
Per page
102050