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Article
Publication date: 1 December 2001

Toby Harfield, Phil Driver and C.P. Beukman

Decision making is a vital part of the adoption process of new technologies by VSEs; however, to date, little has been written on this subject. This paper outlines a number of…

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Abstract

Decision making is a vital part of the adoption process of new technologies by VSEs; however, to date, little has been written on this subject. This paper outlines a number of approaches to decision making currently in the literature and argues that most of them are inappropriate to VSEs. A decision‐making tool most appropriate for VSEs in a technology adoption process is suggested. Sets of conflicting issues are conceptualised as a decision‐dilemma which have the ability to impede the adoption of new technology. Thus, the tool is designed to allow owners/managers of VSEs to manage these decision‐dilemmas at any time during the process of new technology adoption.

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Journal of Management Development, vol. 20 no. 10
Type: Research Article
ISSN: 0262-1711

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Book part
Publication date: 20 January 2022

André Spicer, Pınar Cankurtaran and Michael B. Beverland

Consecration is the process by which producers in creative fields become canonized as “greats.” However, is this the end of the story? Research on consecration focuses on the…

Abstract

Consecration is the process by which producers in creative fields become canonized as “greats.” However, is this the end of the story? Research on consecration focuses on the drivers of consecration but pays little attention to the post-consecration period. Furthermore, the research ignores the dynamics of consecration. To address these gaps, we examine the changing fortunes of a consecrated artist – the musician Phil Collins. We identify the ways in which three actors (fans, critics, and peers) assemble for consecration, disassemble for deconsecration, and reassemble for reconsecration. Examining the changing public image and commercial fortunes of Collins as a solo artist between 1980 and 2020, we identify an N-shaped process of rise-fall-rise that we call the Phil Collins Effect. This effect offers a new way of thinking about how cultural producers gain, lose and regain status in their fields.

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The Generation, Recognition and Legitimation of Novelty
Type: Book
ISBN: 978-1-80117-998-0

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Article
Publication date: 2 March 2015

Carolin Claudia Seitz and Jutta Roosen

Knowledge of consumers’ perception of foreign food products can be a key element for successful international marketing strategies, as operating on a regional or global level…

480

Abstract

Purpose

Knowledge of consumers’ perception of foreign food products can be a key element for successful international marketing strategies, as operating on a regional or global level requires deep knowledge about international markets. Purchase decisions for most products are strongly linked to a person’s attitude towards these products, which are determined by beliefs and meanings associated with the product. In this context, the purpose of this paper is to analyze and compare the perception of Bavarian food products in an international context.

Design/methodology/approach

The qualitative technique of concept mapping has been used to uncover and visualise consumers’ semantic networks regarding Bavarian food products. Two European countries – Bulgaria and Romania – as well as two Asian ones – China and South Korea – are exemplary selected for this study.

Findings

The results clearly show that the two frequently mentioned associations across all four countries are the same while the other associations which were enumerated show a greater heterogeneity. Furthermore the study provides empirical evidence that the associations regarding Bavarian food products of the European countries are more similar to each other than the Asian ones. South Koreans have more indirect than direct associations with Bavarian food products and Chinese semantic networks regarding Bavarian food products are the least complex. These findings are underpinned by network analysis.

Originality/value

This study adds to the existing literature on country image by exploring international consumer’s cognitive networks regarding Bavarian food products by means of concept mapping.

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British Food Journal, vol. 117 no. 3
Type: Research Article
ISSN: 0007-070X

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Case study
Publication date: 19 December 2017

Alvaro Sandroni and Farhad Aspy Fatakia

Three months into his first job as an IT consultant, newly minted MBA Phil Lee was wondering whether he had made a horrible mistake. Initially, he had been thrilled with his…

Abstract

Three months into his first job as an IT consultant, newly minted MBA Phil Lee was wondering whether he had made a horrible mistake. Initially, he had been thrilled with his employer, Orion Information Technology Consulting, and the prospects for his professional future. He had specifically requested to work on projects in emerging markets, and his bosses had responded by flying him halfway around the world to New Delhi to meet with the head of procurement of a luxury property developer, Kirat Housing Development Society (KHDS). Lee thought the reason for the meeting was slightly unusual: Orion was planning to make a bid to supply building management software for KHDS's newest luxury tower, and this meeting would be the “pre-bid” negotiation. Lee wasn't totally sure what they'd even be discussing, as the tender already provided full details on exactly what modules would be required and even included specific penalty clauses for delays.

The meeting at KHDS seemed ordinary at first, but quickly took a turn when the assistant to the head of procurement explained that Orion would win the bid if it offered him a $200,000 contract as an “independent consultant.” Lee was stunned. To make matters worse, when he returned to his hotel room he found a gift waiting for him: an expensive-looking diamond pendant.

On his sleepless flight home, Lee's mind raced. Had his bosses known this would happen? Were bribes standard operating procedure? Now that he'd accepted a gift, was he complicit in wrongdoing? Lee didn't want to get fired, but he wasn't sure he could go along with this.

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Kellogg School of Management Cases, vol. no.
Type: Case Study
ISSN: 2474-6568
Published by: Kellogg School of Management

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Article
Publication date: 4 December 2017

Marguerite C. Sendall, Phil Crane, Laura McCosker, Marylou Fleming, Herbert C. Biggs and Bevan Rowland

Workplaces are challenging environments which place workers at the risk of obesity. This is particularly true for Australian road transport industry workplaces. The Analysis Grid…

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Abstract

Purpose

Workplaces are challenging environments which place workers at the risk of obesity. This is particularly true for Australian road transport industry workplaces. The Analysis Grid for Environments Linked to Obesity (ANGELO) framework is a public health tool which can be used to conceptualise obesogenic environments. It suggests that workplaces have a variety of roles (in the physical, economic, political and sociocultural domains) in responding to obesity in transport industry workplaces. The purpose of this paper is to present the findings which explore this idea.

Design/methodology/approach

The project used a mixed-methods approach located within a participatory action research framework, to engage workplace managers and truck drivers in the implementation and evaluation of workplace health promotion strategies. The project involved six transport industry workplaces in Queensland, Australia.

Findings

This study found that transport industry workplaces perceive themselves to have an important role in addressing the physical, economic, political and sociocultural aspects of obesity, as per the ANGELO framework. However, transport industry employees – specifically, truck drivers – do not perceive workplaces to have a major role in health; rather, they consider health to be an area of personal responsibility.

Practical implications

Balancing the competing perceptions of truck drivers and workplace managers about the workplace’s role in health promotion is an important consideration for future health promotion activities in this hard-to-reach, at-risk population.

Originality/value

The use of the ANGELO framework allows the conceptualisation of obesity in a novel workplace context.

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International Journal of Workplace Health Management, vol. 10 no. 6
Type: Research Article
ISSN: 1753-8351

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Article
Publication date: 10 July 2007

Dianne Sundby and C. Brooklyn Derr

The purpose of this paper is to present a retrospective of the career life of Michael Driver, from the time of his Princeton graduate studies and early faculty years at Purdue…

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Abstract

Purpose

The purpose of this paper is to present a retrospective of the career life of Michael Driver, from the time of his Princeton graduate studies and early faculty years at Purdue University through the over three decades he spent at USC.

Design/methodology/approach

The history and development of his theoretical and research interests are presented, as well as the many contributions he made to both management consulting and the education of MBA students. His 1970s role in the founding and development of the Careers Division of the Academy of Management and his contributions to career research are highlighted and illuminate one of the critical periods in the renewal of the field. His orientation towards complexity and integration stand out as characteristics that positively impact theory building and research.

Findings

Michael Driver's career life was one of depth, scope, growth, and continuity. As a humanist, he would want us to not only continue our pursuits to better understand the complexities of human behavior, but to integrate them into something more meaningful.

Originality/value

This retrospective provides insight into the history and development of Mike Driver's theoretical and research interests and underscores his many contributions. The essay also highlights the history of career studies during the renewal period of the 1970s and 1980s. Hopefully, Mike Driver's legacy will inspire younger scholars to extend the field and carry it forward.

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Career Development International, vol. 12 no. 4
Type: Research Article
ISSN: 1362-0436

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Article
Publication date: 7 December 2015

Eduardo Botti Abbade

The purpose of this paper is to investigate whether the severity of obesogenic societies is associated with more significant environmental impacts, and whether these impacts are…

708

Abstract

Purpose

The purpose of this paper is to investigate whether the severity of obesogenic societies is associated with more significant environmental impacts, and whether these impacts are associated with the production, supply, and consumption of animal foods more so than with plant foods.

Design/methodology/approach

This ecological study was based on analyses of available data regarding populations of countries throughout the world. The study analyzed indicators related to food production, food supply, the anthropometric traits of malnutrition, and ecological impacts. Data were analyzed via scatter plots and Pearson’s correlation.

Findings

Food supply, when compared with food production, is more significantly associated with environmental impacts. Also, the supply of meats, when compared with the supply of cereals, has a stronger association with environmental impacts and obesogenic severity. Meat supply is strongly associated with the ecological footprint (r=0.782, p < 0.001), with CO2 emissions (r=0.602, p < 0.001), and with the water footprint (r=0.503, p < 0.001). Thus, the average body mass index (BMI) of populations worldwide is strongly associated with environmental impacts considering the ecological footprint (r=0.559, p < 0.001), and the CO2 emissions (r=0.460, p < 0.001).

Practical implications

Actions that are better aligned with worldwide urgencies related to obesogenic problems, food supply/consumption, and environmental issues are needed. This study provides a better understanding about environmental and obesogenic impacts associated with food supply.

Originality/value

The originality is focussed on important evidence regarding environmental and obesogenic severity strongly associated with meat supply.

Details

British Food Journal, vol. 117 no. 12
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 11 April 2022

Philipp “Phil” Klaus and Annalisa Tarquini-Poli

This study aims to address the need to empirically investigate the luxury customer service experiences of the ultra-high-net-worth individual (UHNWI) segment by conducting and…

786

Abstract

Purpose

This study aims to address the need to empirically investigate the luxury customer service experiences of the ultra-high-net-worth individual (UHNWI) segment by conducting and analyzing interviews with 20 clients flying private jets. The results lead to a conceptualization of the UHNW private aviation customer experience.

Design/methodology/approach

This study applied a three-step method to explore the meaning and domain of the UHNWI luxury service experience. First, the perception and corresponding attributes of customers’ experiences using private aviation services were examined through 20 in-depth interviews and by using the soft laddering technique. Second, this study coded and, subsequently, purified the data by means of a systematic comparison approach and hierarchical coding. Third, a panel of judges, using the emerging consensus technique, scrutinized and validated the emerging dimensions.

Findings

The analysis reveals the customer experience (CX) and motivations differ significantly between business and leisure use, moving from a functional toward an experiential value focus. The findings emphasize the lack of social value for the UHNWI CX and introduce time as a new value dimension.

Research limitations/implications

This study provides multiple contributions to the customer experience, luxury and luxury services literature. This study enhances scholarly understandings of the holistic UHNWI CX in the context of an absolute luxury offering, thus providing a needed conceptualization of an underresearched customer segment, namely, the UHNWI. It delivers insights on the different motivations and experience UHNWI are seeking for according to the context. This study proposes a new luxury value dimension: time.

Practical implications

This study highlights multiple opportunities for UHNWI customer experience improvement. The findings reveal that different clients are looking for different experiences in terms of business versus leisure use. The key drivers and expectations shift from functional (price/availability/flexibility) to experiential factors (comfort/onboard experience/relationship with crew and pilot). Communication, marketing and CX management strategies and tactics need to emphasize this important distinction regarding what drives client behavior in the private aviation setting.

Originality/value

The contribution of this paper is threefold. First, it defines UHNWI characteristics and overall experiences using the unique über-service of private aviation, thus advancing scholarly understanding of both the luxury customer and the luxury customer service experience beyond the proposed traditional drivers of luxury consumption. Second, this study expands the conceptual foundation for the UHNWI “über-luxury” service experience, which, given the importance of the UHNWI segment, is important. Third, this study contributes to theoretical knowledge by extending customer value perception in the luxury context by introducing the luxury value dimension of time. This study concludes with a discussion of its findings’ implications for luxury research and practice, providing a future research agenda with regard to UHNW.

Details

European Journal of Marketing, vol. 56 no. 4
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 15 May 2023

Jyoti Kushwaha, Pankaj Singh and Aparna Sharma

This study intends to recognize and prioritize the work-family balance (WFB) enablers for working sole mothers by employing total interpretive structural modelling (TISM) and…

265

Abstract

Purpose

This study intends to recognize and prioritize the work-family balance (WFB) enablers for working sole mothers by employing total interpretive structural modelling (TISM) and “Matrice-d’impacts-croisés-multiplication-appliqués-à-un-classment” method (MICMAC).

Design/methodology/approach

This paper utilizes the integrated approach in two stages. In initial stage, strategic literature review and expert mining technique have been conducted to recognize and validate WFB enablers. In subsequent stage, TISM has been applied to observe the contextual relationships among WFB enablers in the direction to construct a TISM-based structural model. Furthermore, MICMAC technique has been employed to categorize the WFB enablers based on their driver and dependence power.

Findings

This paper has identified novel 13 key enablers of WFB among working sole mothers and constructed a unique TISM-based hierarchical model. Moreover, WFB enablers have been categorized into four clusters using MICMAC analysis. In the developed TISM model, working sole mother-related WFB personal enablers are primarily at the upper level, family-related WFB enablers are in the center and work-related WFB enablers are in the lowest level.

Practical implications

The developed framework on WFB enablers among working sole mothers can provide a resolution to difficulties faced by sole mothers in managing WFB by providing a pathway to enhance their performance by improving the organizational effectiveness through improving WFB policies.

Originality/value

Based on the best of authors' awareness, this study first incorporates the TISM-MICMAC technique to recognize and prioritize the WFB enablers for working sole mothers.

Details

Journal of Organizational Effectiveness: People and Performance, vol. 10 no. 4
Type: Research Article
ISSN: 2051-6614

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Article
Publication date: 26 February 2021

Philipp ‘Phil’ Klaus

This study aims to explore the customer experiences (CXs) of an under-researched luxury client segment, the ultra-high-net-worth individuals (UHNWI) in three settings, yacht-made…

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Abstract

Purpose

This study aims to explore the customer experiences (CXs) of an under-researched luxury client segment, the ultra-high-net-worth individuals (UHNWI) in three settings, yacht-made clothing services, chartering a yacht and art collection.

Design/methodology/approach

The author conducted 13 interviews with UHNWI, enquiring about their experiences with different services. The author collected and analyzed the data using a recommended three-step approach: in-depth interviews using soft-laddering; coding and purifying data through a systematic approach and hierarchical coding; and using the emerging consensus technique to scrutinize and validate the emerging themes.

Findings

This study revealed UHNWI drivers or purchasing and repurchasing behavior as (mis)managing expectations, personal relationships with personnel and achieving convenience-driven time savings. The corresponding conceptual framework is the UHNWI luxury CX.

Practical implications

This study reveals how über luxury brand managers need to carefully manage the UHNWI clientele expectations, focusing their investment on their brand personnel and the way they can save their clients’ valuable time.

Originality/value

This study is the first to explore UHNWI perceptions of their experience with über luxury providers across multiple contexts. This study highlights that the luxury experience, not the acquisition and owning of luxury goods, drives the UHNWI decision-making and purchase behavior.

Details

Journal of Product & Brand Management, vol. 31 no. 3
Type: Research Article
ISSN: 1061-0421

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