During the last 10 to 15 years stainless steel has achieved spectacular growth, and there are few households or industries in the Western world where some use is not made today of…
Abstract
During the last 10 to 15 years stainless steel has achieved spectacular growth, and there are few households or industries in the Western world where some use is not made today of this durable steel alloy.
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Peter Campbell and Andrew Roberts
Veterans of the user‐survivor movement, Peter Campbell and Andrew Roberts, profile the Survivors' History Group, a network of approximately 100 members across the UK and Ireland…
Abstract
Veterans of the user‐survivor movement, Peter Campbell and Andrew Roberts, profile the Survivors' History Group, a network of approximately 100 members across the UK and Ireland, who believe that the history of individual and collective action by service users/survivors is both interesting and important, and worthy of preservation.
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Svenja Diegelmann, Katharina Ninaus and Ralf Terlutter
The purpose of this paper is to analyze message features of fear appeals in current British road safety campaigns directed against mobile phone use while driving and to discuss…
Abstract
Purpose
The purpose of this paper is to analyze message features of fear appeals in current British road safety campaigns directed against mobile phone use while driving and to discuss barriers to explicit theory use in campaign message design.
Design/methodology/approach
This message-centred research takes a qualitative content analytical approach to analyze nine British web-based road safety campaigns directed against mobile phone use while driving based on the extended parallel process model. Message content and message structure are analyzed.
Findings
There still exists a gap between theory and road safety campaign practice. The study reveals that campaigns with fear appeals primarily use threatening messages but neglect efficacy-based contents. Severity messages emerge as the dominant content type while self-efficacy and response efficacy are hardly represented. Fear appeal content in the threat component was mainly communicated through the mention of legal, financial and physical harm, whereas efficacy messages communicated success stories and encouragement. As regards message structure, the threat component always preceded the efficacy component. Within each component, different patterns emerged.
Practical implications
To enhance efficacy in campaigns directed against distracted driving and to reduce the gap between theory and practice, social marketers should include messages that empower recipients to abstain from mobile phone use while driving. Campaigns should show recommended behaviours and highlight their usefulness and effectiveness.
Originality/value
This paper adds to limited research conducted on effect-independent message properties of fear appeals. It enhances understanding of fear appeal message features across the structure and content dimension. By discussing barriers to explicit theory use in social marketing practice and offering practical implications for social marketers, it contributes towards reducing the barriers to explicit theory use in campaign message design.
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BY a happy consonance the Year Book of the Library Association for 1946 reached us as the Conference at Blackpool was beginning. It set a character to the Conference in that it…
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BY a happy consonance the Year Book of the Library Association for 1946 reached us as the Conference at Blackpool was beginning. It set a character to the Conference in that it contained a most admirably faithful portrait of the President. He was, without a shadow of doubt, the personality of the week. The flexible and earnest open features of the portrait are those of an unusual man, distinctive in thought, speech and act. This was reflected in an address which someone declared, with the warm acquiesence of his hearers, to be “a classic of librarianship.” Even if this prove to be an exaggeration, since prophecy is unwise and rarely fulfilled, that was the effect he produced, in words that began on a self‐excusing note and with a, to himself, unfair comparison of himself with his predecessors, became with increasing tempo a pæan of the joy so many of us share in librarianship, in spite of the sacrifices and slights that all librarians encounter, interwoven with the quoted or suggested results of a life‐time of reading.
Crystal Abidin and Megan Lindsay Brown
Although the early conversations of microcelebrity centered on Anglo-centric theories and context despite the varied backgrounds and cultural context of microcelebrity, this…
Abstract
Although the early conversations of microcelebrity centered on Anglo-centric theories and context despite the varied backgrounds and cultural context of microcelebrity, this compilation of chapters seeks to assess and reframe the applications and uptake of microcelebrity around the world. Each of the chapters in this anthology contribute to expand the theoretical concept and contextualize the history and cultural affairs of those who are famous online. The case studies provide examples of how a microcelebrity emerges to fame because of their exposure and interaction within a group of niche users, a specific online community, or a specific cultural and geographical context through the social networks that emerge online. Academic scholarship on microcelebrity has crossed methodologies, disciplines and platforms demonstrating the wide appeal as the influence of these figures are on the rise. As preparation for the reader, this chapter offers a brief history of current scholarship, with an emphasis on shifting knowledge production away from an Anglo and Global North perspective. The introduction chapter serves as a road map for the reader breaking down each of the three sections of the book – norms, labors, and activism. Lastly, the co-editors have outlined different ways to read the text group chapters according to reader interest.
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Fung Yi Millissa Cheung and Wai Ming To
The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of…
Abstract
Purpose
The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic.
Design/methodology/approach
The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psychology and behaviour of their customers, and how their customers perceive service encounters. The authors tested the theoretical model using a random survey sample of 707 consumers in Hong Kong.
Findings
The authors found that information sharing fully mediated the interactive effects of customer involvement and customer motivational orientation on customer perceived service quality and customer satisfaction. These findings support the C-D logic that customers as co-creators of value play a dominant role in service encounters.
Research limitations/implications
The authors contribute to the existing management literature by identifying the importance of the C-D logic for service delivery and management. In particular, the involvement of customers with different motivational orientations through information sharing significantly affects customers’ perceived service quality and satisfaction.
Originality/value
The paper enhances the understanding of customer’s logic by exploring the conditions and process between customer involvement and service delivery. Further directions for theoretical and empirical research are suggested.
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Catering is one of the biggest headaches of the facilities manager. Does the decision to offer some kind of a restaurant service depend upon the menu, number of staff, location…
Abstract
Catering is one of the biggest headaches of the facilities manager. Does the decision to offer some kind of a restaurant service depend upon the menu, number of staff, location, level of subsidy, or the space available? What options are there for different levels and types of service? What trends and changes are there in catering technology? Who should decide and how can the decision be most effectively made? Jolyon Drury, prominent catering and materials handling consultant, has helped Facilities prepare this guide, which is intended to arm the facilities manager for his journey through the catering labyrinth.
Mary P Hansen and Garrett Trego
To explain an increasingly common practice of the US Securities and Exchange Commission (SEC) by which it seeks to “claw back” bonus and incentive compensation paid to CFOs of…
Abstract
Purpose
To explain an increasingly common practice of the US Securities and Exchange Commission (SEC) by which it seeks to “claw back” bonus and incentive compensation paid to CFOs of companies charged with accounting fraud, regardless of the personal involvement, knowledge, or culpability of the CFOs.
Design/methodology/approach
This article details the facts underlying a recent SEC accounting fraud settlement through which two former CFOs of a company charged with fraud agreed to repay their bonuses and incentive compensation, despite not having been accused of any wrongdoing. The article goes on to outline the historic use of Section 304(a) of the Sarbanes-Oxley Act of 2002 (SOX), the provision that endows the SEC with this enforcement authority, in search of guidance for when and why the SEC may choose to exercise its authority under this provision.
Findings
The SEC’s inconsistent use of its enforcement authority under Section 304(a) leaves chief financial officers potentially subject to individual liability and ill-equipped to modify their behaviour in order to prevent it.
Originality/value
This article intends to raise industry awareness about the potential exercise of the broad enforcement power available to the SEC under Section 304(a) and call attention to the lack of guidance provided to corporate officers to avoid liability under this provision.