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Article
Publication date: 1 July 1999

John Hinks and Peter McNay

The need to establish key performance indicators for facilities management (FM) is well recognised. However, difficulties in establishing universally‐accepted definitions of the…

1084

Abstract

The need to establish key performance indicators for facilities management (FM) is well recognised. However, difficulties in establishing universally‐accepted definitions of the FM function and its management process continue to confound the identification and application of a generic set of performance parameters. This paper describes the process of developing a management‐by‐variance tool for monitoring the performance of the FM function of a major financial services company. The dual problems of the absence of a standardised set of key performance indicators (KPIs) and the lack of existing data for performance evaluation were addressed using a Delphi group. The principle of management‐by‐variance is based on the monitoring and analysis of performance trends, which is done by monitoring changes in performance using a bespoke (rather than generalised) set of performance indicators. This paper describes the process of creating the pilot version of a management‐by‐variance tool in sufficient detail to allow the process to be replicated to create other sets of bespoke KPIs. The process and outcomes of the exercise to short‐list, rank, and weight a finalised list of 23 KPIs are discussed. The KPIs are analysed in the context of the method of their selection, prioritisation and weighting for their intended custom application.

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Facilities, vol. 17 no. 7/8
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 January 1999

John Hinks and Peter McNay

The need to establish key performance indicators for facilities management (FM) is well recognised. However, difficulties in establishing universally‐accepted definitions of the…

3679

Abstract

The need to establish key performance indicators for facilities management (FM) is well recognised. However, difficulties in establishing universally‐accepted definitions of the FM function and its management process continue to confound the identification and application of a generic set of performance parameters. This paper describes the process of developing a management‐by‐variance tool for monitoring the performance of the FM function of a major financial services company. The dual problems of the absence of a standardised set of key performance indicators (KPIs) and the lack of existing data for performance evaluation were addressed using a Delphi group. The principle of management‐by‐variance is based on the monitoring and analysis of performance trends, which is done by monitoring changes in performance using a bespoke (rather than generalised) set of performance indicators. This paper describes the process of creating the pilot version of a management‐by‐variance tool in sufficient detail to allow the process to be replicated to create other sets of bespoke KPIs. The process and outcomes of the exercise to short‐list, rank, and weight a finalised list of 23 KPIs are discussed. The KPIs are analysed in the context of the method of their selection, prioritisation and weighting for their intended custom application.

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Facilities, vol. 17 no. 1/2
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 September 1999

John Hinks and Marie‐Cécile Puybaraud

This paper reports some interim findings from organisational research into site fire safety which looks at the relevance of Contractor and Facilities Manager attitudes to safety…

3107

Abstract

This paper reports some interim findings from organisational research into site fire safety which looks at the relevance of Contractor and Facilities Manager attitudes to safety as a component of the overall safety process. Presents a discussion on some of the practical problems associated with Facilities Managers managing the maintenance of fire safety during alterations works. Commences with an illustration of the Facilities Management context of site fire safety that draws upon a number of relevant fire events. It is intended to provoke a wider debate on the relevance of the Facilities Management role in protecting the business. A Project Safety Plan checklist is suggested for Facilities Managers, based on the authors’ review of existing construction site fire safety guidance and codes of practice. Explores a broadening of the Facilities Management role, as interface manager, which in most cases of refurbishment and alterations will constitute the common managerial link to the core business.

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Facilities, vol. 17 no. 9/10
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 29 July 2014

Suma Uppalury and Kumar Bhaskar Racherla

This paper aims to study the relationship between structure and agency of Indian women executives in the area of work-life balance in a developing and globalized context. It…

1392

Abstract

Purpose

This paper aims to study the relationship between structure and agency of Indian women executives in the area of work-life balance in a developing and globalized context. It examines social production in a collectivist culture.

Design/methodology/approach

The approach is qualitative and interpretative. Semi-structured interviews of 105 senior women executives from major metropolitan cities in India (Delhi, Mumbai, Bangalore, Hyderabad and Chennai) form the rich data for this research. It uses sociological theories of McNay and Bourdieu to discuss the narratives of women executives.

Findings

The agency of women executives in India is influenced by cultural meta-narratives of marriage and motherhood. They experience conflict in the home front and less at the work place. Their negotiations with their structures reveal a nuanced agency wherein they try to fit cultural roles and also seek self fulfillment in a career.

Research limitations/implications

First, it includes women executives only from the corporate sector. Second, opinions expressed by women executives alone have been taken for this study and is not cross-validated by opinions of others. This study is also limited to socio-cultural roles and expectations from women executives. Other variables that affect agency are not examined.

Practical implications

This study contributes to the understanding of how women executives, who have a greater agency, negotiate their structural constraints and how these actions contribute to social production.

Social implications

It studies the societal impact of the agency of women executives in India.

Originality/value

The study provides a theoretical insight into structure and agency of women executives in India and thus adds an Indian perspective to the gender discourse.

Details

Gender in Management: An International Journal, vol. 29 no. 6
Type: Research Article
ISSN: 1754-2413

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Article
Publication date: 1 March 1999

Laurie Lomas

A more rigid and specific quality management system in higher education institutions (HEIs) is developing under the auspices of the Quality Assurance Agency. The use of models of…

3420

Abstract

A more rigid and specific quality management system in higher education institutions (HEIs) is developing under the auspices of the Quality Assurance Agency. The use of models of organisational culture suggest that organisation cultures vary greatly in the higher education sector. Within each HEI there is a mosaic of sub‐cultures making it very difficult to discern what is the dominant culture. The author’s initial analysis of an empirical study of seven HEIs points up the great variance of culture which emanates from differing mission statements, aims and objectives, size and nature of student intake, range of courses and emphasis on research. This article questions whether the developing quality management approach based on standards and benchmarks can gauge accurately and fairly the quality of provision in such a variety of HEIs.

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Quality Assurance in Education, vol. 7 no. 1
Type: Research Article
ISSN: 0968-4883

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Book part
Publication date: 1 November 2008

Bernard Harris

In recent years, a number of historians have examined the reasons for differences in the height and health of men and women in nineteenth-century Britain, often drawing on…

Abstract

In recent years, a number of historians have examined the reasons for differences in the height and health of men and women in nineteenth-century Britain, often drawing on economic studies which link excess female mortality in the developing world to restrictions in women's employment opportunities. This paper re-examines this literature and summarises the existing literature on sex-specific differences in height, weight and mortality in England and Wales before 1850. It then uses two electronic datasets to examine changes in cause-specific mortality rates between 1851 and 1995. Although there is little evidence to support the view that the systematic neglect of female children was responsible for high rates of female mortality in childhood, there is rather more evidence to show that gender inequalities contributed to excess female mortality in adulthood.

Details

Research in Economic History
Type: Book
ISBN: 978-1-84855-337-8

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Article
Publication date: 1 August 2002

Pawan Budhwar, Andy Crane, Annette Davies, Rick Delbridge, Tim Edwards, Mahmoud Ezzamel, Lloyd Harris, Emmanuel Ogbonna and Robyn Thomas

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce �…

64550

Abstract

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.

Details

Management Research News, vol. 25 no. 8/9/10
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 20 September 2013

Simon Stephens

As people again consider what the future holds for higher education, this paper aims to provide a review of the futures documented for higher education. Authors including McNay;

943

Abstract

Purpose

As people again consider what the future holds for higher education, this paper aims to provide a review of the futures documented for higher education. Authors including McNay; Schuller; Bourner et al.; Abeles; Avila and Ledger; Tynan and Lee; and Melville‐Ross, have scoped the future for higher education. This paper aims to consider the structure of these predictions and to explore the changes that have been proposed.

Design/methodology/approach

The analysis of literature in this paper refers to documents produced by: governments and their agencies; books; and academic articles. This categorisation is based on the framework used by Tight. Two additional constraints are placed on the literature to keep it focused and manageable. First, the literature is restricted to publications in the English language. Second, the literature is limited to material published in the last 20 years. The rationale for this restriction is that the majority of futures research is produced with a 20 year horizon.

Findings

Numerous ideas on the future of higher education have been proposed over the last 20 years. Authors have proposed ideas under a range of themes. Although no significant pattern emerges, repeatedly authors have proposed change in relation to: access, teaching, institutional design, funding, ICT/virtual delivery, the student experience and the needs of the economy/labour market.

Originality/value

The value of this article is to help create some order, providing an overview of previous writing on the future of higher education.

Details

On the Horizon, vol. 21 no. 4
Type: Research Article
ISSN: 1074-8121

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Article
Publication date: 26 July 2021

Sandunika Sasuli Chiranthi Ginthotavidana and Kapugama Geeganage Anuradha Samarajeewa Waidyasekara

The purpose of this study is to develop a customised model to measure the performance of housekeeping (HK) services in Sri Lankan health-care facilities.

415

Abstract

Purpose

The purpose of this study is to develop a customised model to measure the performance of housekeeping (HK) services in Sri Lankan health-care facilities.

Design/methodology/approach

An exploratory sequential mixed approach was adopted in the study to collect and analyse data. A case study strategy was adopted in the initial phase to explore the current HK practices, and to determine the applicable key performance indicators (KPIs) found through literature. Semi-structured interviews were used as the data collection method in the selected case studies. A questionnaire survey was conducted in the next phase to verify the validity of case study findings. Quantitative data were analysed using descriptive statistics. One sample t-test was used to identify significant KPIs and to formulate the customised performance measurement (PM) model.

Findings

The study identified and ranked 46 KPIs, which can be used to measure the performance of HK divisions of health-care facilities, in balanced scorecard perspectives. The findings also revealed that the KPIs determined using the model have a significant impact on implementing effective health-care HK services and could be used to measure both real and subjective cleanliness.

Practical implications

The developed model can be used for numerous PM requirements in health-care setups in both developing and developed countries. The KPIs determined using this model can be presented in quality audits and government inspections as proof of effective HK management. The HK managers of the health-care sector can effectively monitor the performance of their divisions using the proposed PM model and this model can be customised to match the other facilities management service divisions.

Originality/value

Many studies focus on overall health-care PM. This study expands the knowledge on HK PM in the health-care sector by presenting a collection of performance indicators centred on HK function.

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Book part
Publication date: 11 August 2021

Anna Schliehe

Abstract

Details

Young Women's Carceral Geographies: Abandonment, Trouble and Mobility
Type: Book
ISBN: 978-1-83909-050-9

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