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Reports interviews with workers and managers in two organizations, concerning the relationship between effort and performance at work. The findings show that a high proportion of those interviewed reported working longer than their contractual weekly hours without receiving extra payment and that respondents had a commitment to completing their work within the deadlines imposed. Effort was seen as coming from imposed job pressures, not conscious decisions by staff to achieve self‐determined goals. Managers tended to be unhappy about the poor relationship between their work effort and their performance outputs. Workers doing routine jobs, however, had difficulty in saying whether their time at work was spent effectively. Discusses implications for quality of service and standards of work.

Older workers are increasingly prized in the workplace, though they still represent an undertapped resource. What can be done to meet the needs of employees over the age of fifty so that they can enjoy a sense of self accomplishment, job satisfaction, personal growth and self respect—all while optimizing their contributions to the organization? This article uses the situations of six diverse “silver collar” employees to consider meaningful actions employers can take.

While problem and decision analysis has attracted considerable interest in general management fields, it is not a topic commonly found in the marketing management literature. Problem understanding and definition determine management action, and therefore deserve greater attention. Addresses the key issues in marketing management problem analysis by showing why problem definition is important; outlining the nature of marketing problems and the difficulties involved in addressing them; and providing guidelines for management and research practitioners. A diagrammatic review of several problem and decision models provides a broad view of the complex processes involved. One critical factor which comes to the fore in the discussion is the necessity for decision makers and analysts to collaborate, and several techniques for such co‐operation are presented.

The objective of the book is to examine specific public sector reforms in three core Public Administration areas, namely political–administrative relationships, the delegation of authority to senior managers and performance management.

It also locates the relevant public sector reforms within the context of the broader international debate on public sector reform. Each of three chapters on public service reform begins with a comparative perspective on the respective theme.

The period of the study is from the onset of democratic rule in 1994 until 2021. This period covers the Presidencies of Nelson Mandela, Thabo Mbeki, Jacob Zuma and Cyril Ramaphosa.

This book uses a mixed methods approach that combines quantitative and qualitative analyses. Quantitative data in the form of descriptive statistics were obtained from The Personnel and Information System (PERSAL), the central human resources database for the South African public service. This database is not ‘off the shelf’ information – rather, the data are tailor-made to the specific needs of those who request information. Qualitative sources used include data obtained from virtual recordings of webinars on public sector reform and an examination of written documents. This includes an analysis of government legislation, White Papers and Commission reports.

Social inclusion is a critical success factor for achieving community integration. An ideal outcome of social inclusion is that people can fully participate in the economic, social, and political life of their villages. This research identifies key aspects of community collaboration in setting up a telecommunication network in rural Mexico.

Under the perspective of a social business modeling view the research carried out 39 semi-structured interviews with residents of the Mexican village of Nochixtlán who benefited from a not-for-profit rural telecom initiative. The interviews helped to identify the main drivers of community collaboration.

Two barriers to the telecom initiative were found: public policies and market competition. Policy barriers included ambiguous government goals, unreliable delivery timeframes, and weak governance. Market barriers included lack of private suppliers, insufficient incentives to attract commercial providers, and lack of funds to set up proprietary infrastructure.

The application of face-to-face interviews with a relatively small number of individuals may restrain the generalizability of empirical findings. Yet, the use of analytical techniques, such as focus groups, might increase reliability for future studies.

Rural telephony does not simply depend on technical expertise to connect disperse towns and villages because strong social capital is also needed. Therefore, stakeholders should engage in active participation through the planning and operation of the network.

The chapter discusses how social inclusion and social capital can help to overcome technical and market barriers that deter the deployment of rural telecom networks. Community involvement is devised as a tool for assisting policy-makers in pushing social initiatives.

The purpose of this paper is to assess, empirically, the opinions of local politicians concerning citizen participation in collaborative governance processes. Elected politicians play a key role as gatekeepers when it comes to the political impact of participatory initiatives, and by examining their attitudes, it is possible to get an understanding of perceived challenges from the perspective of elected representatives.

The empirical findings come from an ongoing project studying democratic innovation, the primary objective of which is to understand how local politicians think about efforts to increase or deepen citizen participation in political decision making. The source of data is interviews with 29 members of the executive boards of four Norwegian municipalities.

Although most of the politicians acknowledge that good reasons exist to facilitate greater citizen involvement, they are particularly worried about figuring out how to realise “inclusiveness” and “popular control” as two democratic goods. They appear to think most people are not motivated to participate; thus, they do not think it is possible or desirable to interact more directly with citizens in collaborative processes to develop shared recommendations for new solutions to public problems.

The municipalities in this study are not a representative sample of Norwegian municipalities, as each has expressed an interest in democratic innovation. Thus, they would be expected to have more positive attitudes than the average municipality.

Given that elected representatives decide whether and how to involve citizens in political decision-making processes, their attitudes are crucial to understanding and explaining collaborative governance efforts in western democracies.