Analyses the evolution of China’s telephone and cable systems, in terms of the public interest, discussing current bureaucratic conflicts and policy debates over convergence, and…
Abstract
Analyses the evolution of China’s telephone and cable systems, in terms of the public interest, discussing current bureaucratic conflicts and policy debates over convergence, and construction of an independent broadband cable network. Looks in depth at China’s problems and the different problems for its citizens with regard to poverty levels and access to the Web.
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Provides a snapshot of how the themes of convergence, competition and forthcoming communication services, as raised in the European Commissions’ review, are playing out across…
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Provides a snapshot of how the themes of convergence, competition and forthcoming communication services, as raised in the European Commissions’ review, are playing out across Asia. Argues domination by North American and European service companies remains a strong concern of many Asian governments.
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This research examined relationships between levels of job‐related managerial feedback, developmental climate, cultural values, job satisfaction and quality of service and…
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This research examined relationships between levels of job‐related managerial feedback, developmental climate, cultural values, job satisfaction and quality of service and products provided to clients. Data were collected from 999 managers and professional field staff employed by a large professional services firm using anonymous questionnaires. LISREL analysis indicated considerable support for a proposed research model. Levels of both partner and manager feedback had direct effects on perceived quality of services and products provided by the firm through both developmental climate and cultural values. Presence of a developmental climate had direct effects on cultural values, job satisfaction and quality of products and services.
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This study examined relationships between quality of supervision, supports and barriers to quality service, job satisfaction and quality of services and products provided by a…
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This study examined relationships between quality of supervision, supports and barriers to quality service, job satisfaction and quality of services and products provided by a large professional services organization. Data were collected from 999 managers and professional field staff using anonymous questionnaires. LISREL analysis showed considerable support for the research model. Quality of supervision had direct effects on barriers to service (negative) and supports for service, job satisfaction and quality of products and services (all positive). In addition, quality of supervision had indirect effects on job satisfaction and quality of products and services through both barriers and supports for service.
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Colin Blackman, Paul Nihoul and Robert Queck
Reviews the articles up‐coming in this special issue of Info. Looks at the opening up of the European telecommunication markets and stresses this would not be limited to…
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Reviews the articles up‐coming in this special issue of Info. Looks at the opening up of the European telecommunication markets and stresses this would not be limited to communications as even non‐aligned markets would become free of excessive public intervention.
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The purpose of this paper is to discuss the Daisyworld “parable” advanced by James Lovelock to account for the origin of global homeostasis, and to relate it to another type of…
Abstract
Purpose
The purpose of this paper is to discuss the Daisyworld “parable” advanced by James Lovelock to account for the origin of global homeostasis, and to relate it to another type of model advanced in a physiological context.
Design/methodology/approach
The relevance of the Daisyworld model is examined in more detail than in an earlier discussion, and the relationship to physiological rein control is considered.
Findings
Both types of model exhibit effective and robust control and there is good reason to believe they usefully model forms of biological regulation.
Practical implications
There are implications for theories of global homeostasis and for physiology. A computer program modelling Daisyworld is made available.
Originality/value
The Javascript program that can be accessed online is new, though based on the earlier work of Lovelock and Watson. Much of the treatment depends on the work of Saunders et al.
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Timothy Hedley, Barbara Porco, Timothy Lee Keiningham, Lerzan Aksoy, Leigh Anne Statuto and Muslim Amin
This investigation highlights the discrepancies in sustainability reporting practices, and their implications for sustainable service.
Abstract
Purpose
This investigation highlights the discrepancies in sustainability reporting practices, and their implications for sustainable service.
Design/methodology/approach
A comparative analysis methodology was employed, examining sustainability reports from similarly situated companies, specifically PepsiCo and Coca-Cola and The Home Depot, Lowe’s and HomePro. This approach was chosen to uncover variances in sustainability reporting and practices within these sectors using the Sustainability Accounting Standards Board (SASB) guidelines which all four firms followed in their sustainability reports.
Findings
The study reveals significant disparities in how companies within the same industry apply SASB guidelines. These inconsistencies highlight a broader issue of non-standardization in sustainability reporting, leading to challenges in effectively evaluating the relative performance of companies in the same sector.
Practical implications
The findings suggest managers must prioritize standardized and transparent sustainability reporting to build stakeholder acceptance and trust.
Originality/value
This paper contributes to the existing literature by providing a detailed comparison of sustainability practices in two distinct industry sectors. It offers new insights into the challenges and importance of standardizing sustainability reporting and the potential impact on stakeholders.
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Stefano Rigotti and Leyland Pitt
Student evaluation of the education they receive has long been an area of concern to academics and institutions. A recent paper identified more than 1300 articles and books…
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Student evaluation of the education they receive has long been an area of concern to academics and institutions. A recent paper identified more than 1300 articles and books dealing with research on student ratings of teaching [Cashin 1990]. Most tertiary institutions require it of their academic staff to evaluate their teaching. Most serious teachers have recognised evaluation's importance in being able to assess the quality of the product they deliver, to manage it, and to improve it. Yet there is certainly no standard approach to the evaluation of the education quality, and this would be particularly true of schools of management and business. Management teachers and also institutions, would probably admit to being frustrated at some time or another in their efforts to assess the quality of the education and related services they provide. In 1983 Lovelock identified part of the problem in service organisations as being related to inbreeding: “… Most hoteliers have grown up in the hotel industry. And most hospital and college administrators have remained within the confines of health care, or higher education, respectively” [Lovelock 1983]. Such relatively constrained exposure reduces the objectivity in determining service requirements and sensitivity to the external influences setting them. It is plausible that managers of institutions of higher management rationalise their attitudes towards the quality of service [as opposed to education the product] as follows: “MBAs expect things to be tough”; or, “Executives like to get ‘back to boarding school or residence’, it makes them feel young again/like real students again/like they're in a real learning environment.”