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Article
Publication date: 29 May 2009

Erik Olsson and Peter Funk

The purpose of this paper is to propose an agent‐based condition monitoring system for use in industrial applications. An intelligent maintenance agent is described that is able…

695

Abstract

Purpose

The purpose of this paper is to propose an agent‐based condition monitoring system for use in industrial applications. An intelligent maintenance agent is described that is able to autonomously perform necessary actions and/or aid a human in the decision‐making process. An example is presented as a case‐study from manufacturing of industrial robots.

Design/methodology/approach

The paper is mainly based on a case‐study performed at a large multi‐national company aiming to explore the usefulness of case‐based experience reuse in production.

Findings

This paper presents a concept of case‐based experience reuse in production. A maintenance agent using a case‐based reasoning (CBR) approach to collect, preserve and reuse available experience in the form of sound recordings exemplifies this concept. Sound from normal and faulty robot gearboxes are recorded during the production end test and stored in a case library together with their diagnosis results. Given an unclassified sound signal, relevant cases are retrieved to aid a human in the decision‐making process. The maintenance agent demonstrated good performance by making right judgments in 91 per cent of all the tests, which is better than an inexperienced technician.

Practical implications

Experienced staffs acquire their experience during many years of practice and sometimes also through expensive mistakes. The acquired experience is difficult to preserve and transfer and it often gets lost if the corresponding personnel leave their job due to retirements, etc. The proposed CBR approach to collect, preserve and reuse the available experience enables a large potential for time and cost savings, predictability and reduced risk in the daily work. The paper exemplifies experience reuse for quality improvement in production using a number of methods and techniques from artificial intelligence.

Originality/value

The main focus of this paper is to show how to perform efficient experience reuse in modern production industry to improve quality of products. Two approaches are used: a case‐study describing an example of experience reuse in production using a fault diagnosis system recognizing and diagnosing audible faults on industrial robots and an efficient approach on how to package such a system using the agent paradigm and agent architecture.

Details

Journal of Quality in Maintenance Engineering, vol. 15 no. 2
Type: Research Article
ISSN: 1355-2511

Keywords

Available. Content available
Article
Publication date: 26 October 2012

345

Abstract

Details

International Marketing Review, vol. 29 no. 6
Type: Research Article
ISSN: 0265-1335

Available. Content available
Article
Publication date: 29 May 2009

Uday Kumar and Aditya Parida

437

Abstract

Details

Journal of Quality in Maintenance Engineering, vol. 15 no. 2
Type: Research Article
ISSN: 1355-2511

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Article
Publication date: 13 May 2021

Madalyn Anne Scerri and Rajka Presbury

This paper offers an exploration of contextual factors that influence carer-to-resident talk in Australian residential aged care.

488

Abstract

Purpose

This paper offers an exploration of contextual factors that influence carer-to-resident talk in Australian residential aged care.

Design/methodology/approach

A qualitative exploratory multiple case study methodology and a theoretical framework of service language were applied to explore the perspectives of 21 registered nurses, assistants in nursing, leisure and lifestyle officers, general managers and care managers at three residential aged care homes in Australia.

Findings

The findings demonstrate contextual factors related to the care home environment, the carer and the relationship between carers and residents that impede or enable carer-to-resident talk in residential aged care. Multiple factors related to the care home environment were found to impede carer-to-resident talk, including time pressures, staffing levels, team culture and the prioritisation of tasks. Factors related to carers had potential to either impede or enable talk, including carers' awareness of the importance of communication, level of experience and individual characteristics, values and attitudes. A strong relationship between a carer and resident built on knowledge of individuals was a key enabling factor.

Originality/value

The paper advances an understanding of factors that influence talk and interaction in residential aged care in Australia from carers' and care home leaders' perspectives. The findings can be used to support verbal communication management strategies aligned with a person-centred care approach, including training and development of staff, cultural change interventions and a review of care delivery procedures.

Details

Journal of Health Organization and Management, vol. 35 no. 5
Type: Research Article
ISSN: 1477-7266

Keywords

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Book part
Publication date: 25 March 2011

Rebecca J. Hannagan

The 2005 APSR article by John Alford, Carolyn Funk, and John Hibbing presented data from the Virginia 30,000 Health & Lifestyle Questionnaire (VA30K), AARP twin studies, and an…

Abstract

The 2005 APSR article by John Alford, Carolyn Funk, and John Hibbing presented data from the Virginia 30,000 Health & Lifestyle Questionnaire (VA30K), AARP twin studies, and an Australian twin study (ATR) to test their hypothesis that political attitudes are influenced by genetic as well as environmental factors. Political attitudes, they suggested, were expected to be highly heritable and particularly so on issues most correlated with personality. They employed survey responses from the Wilson–Patterson Attitude Inventory to measure political attitudes. To gauge heritability, they utilize the 2:1 genetic ratio between monozygotic (MZ) and dizygotic (DZ) twins. The authors argued that while previous studies in political attitudes had concentrated on measuring the influence of environmental variables, their test added explanatory power by considering heritability (Alford, Funk, & Hibbing, 2005).

Details

Biology and Politics
Type: Book
ISBN: 978-0-85724-580-9

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Article
Publication date: 1 July 2010

Kyriaki (Kiki) Kaplanidou and Mark E Havitz

Situational involvement (SI) and enduring involvement (EI) are important predictors of spectator sports tourist behaviours. For this study, onsite and web surveys were utilised to…

164

Abstract

Situational involvement (SI) and enduring involvement (EI) are important predictors of spectator sports tourist behaviours. For this study, onsite and web surveys were utilised to help understand how SI and EI levels, with both event and destination, may vary according to the primary and secondary trip purpose of a spectator sports tourist. Results revealed differences between the two groups only within certain aspects of SI and EI with the destination.

Details

International Journal of Sports Marketing and Sponsorship, vol. 11 no. 4
Type: Research Article
ISSN: 1464-6668

Keywords

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Article
Publication date: 10 October 2016

Haytham Besaiso, Peter Fenn and Margaret Emsley

This paper aims to investigate the use of alternative dispute resolution (ADR) techniques in the Palestinian construction industry. It also seeks to identify some of the drivers…

795

Abstract

Purpose

This paper aims to investigate the use of alternative dispute resolution (ADR) techniques in the Palestinian construction industry. It also seeks to identify some of the drivers and barriers to the greater use of particular ADR techniques.

Design/methodology/approach

In this study, 12 semi-structured in-depth interviews were conducted with senior ADR practitioners comprising nine construction professionals, two eminent lawyers and a retired judge.

Findings

This research has explored the practices of mediation, adjudication and expert evaluation in the Palestinian construction industry and has identified deficiencies in implementation and the roles that the cultural and legal contexts play in this. The research findings cast some doubt on the results of previous studies asserting the widespread use of construction mediation.

Originality/value

This paper contributes to knowledge by bringing new insight into the practice of particular ADR techniques in the Palestinian construction industry and in identifying challenges to the more widespread adoption of these ADR techniques. This paper exposes the myth of the popularity of construction mediation and the dilemma to the use of mediation brought by the social construction and conceptualisation of the mediator’s role.

Details

International Journal of Law in the Built Environment, vol. 8 no. 3
Type: Research Article
ISSN: 1756-1450

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Article
Publication date: 11 July 2016

Fahri Karakaya, Peter Yannopoulos and Margarita Kefalaki

– As an exploratory study, the purpose of this paper is to examine the underlying motivations for attending soccer games.

1455

Abstract

Purpose

As an exploratory study, the purpose of this paper is to examine the underlying motivations for attending soccer games.

Design/methodology/approach

Attendees at two soccer games in Athens, Greece were surveyed about their frequency of attendance at soccer games and their attitudes toward soccer. In total, 252 people from five randomly selected sections of the stadiums participated in the survey.

Findings

The results indicate that there are three major motivations – emotional excitement, socialization, and soccer atmospherics – and two identity salience factors – ardent soccer fans and rational soccer fans – for attending soccer games. The most important factor for attendance is being an ardent soccer fan closely followed by the emotional excitement factor. Among the demographic factors considered, only gender significantly affects soccer game attendance.

Originality/value

In contrast to previous studies that are somewhat descriptive, this research explicitly introduces factors related to social identity theory and attempts to predict soccer game attendance on the basis of a scale of factors that focus on the major motivations for attendance of soccer games, identity salience reasons, and demographic factors. The inclusion of social identity theory as a factor in the attendance of soccer games is a major contribution of this study. Contrary to most of the earlier studies, this study showed that the socialization factor is not related to attendance at soccer games.

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Article
Publication date: 1 April 1977

THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that…

432

Abstract

THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that date two extensions to the building have taken place. The first, in 1882, provided a separate room for both Reference and Lending libraries; the second, opened in 1938, provided a new Children's Department. Together with the original cost of the building, these extensions were entirely financed by Sir Peter Coats, James Coats of Auchendrane and Daniel Coats respectively. The people of Paisley indeed owe much to this one family, whose generosity was great. They not only provided the capital required but continued to donate many useful and often extremely valuable works of reference over the many years that followed. In 1975 Paisley Library was incorporated in the new Renfrew District library service.

Details

Library Review, vol. 26 no. 4
Type: Research Article
ISSN: 0024-2535

Available. Open Access. Open Access
Article
Publication date: 25 June 2020

Elisabeth Happ, Ursula Scholl-Grissemann, Mike Peters and Martin Schnitzer

Offline retail stores have been working on improving their in-store customer experience; they have begun to realise the physical advantage they have over online channels…

15912

Abstract

Purpose

Offline retail stores have been working on improving their in-store customer experience; they have begun to realise the physical advantage they have over online channels. Especially sports products have a number of unique features, such as high emotional involvement or a sense of community; additionally, sports customers put emphasis on multisensory brand experience at the point of sale. This study examines the in-store customer experience (ISCX) in offline sports retail stores, taking into account the commercial uniqueness of sport.

Design/methodology/approach

A qualitative study (focus groups; n = 16) and quantitative survey (cross-sectional survey design; n = 238) were conducted to measure ISCX in sports retail stores.

Findings

The results suggest that the customers' in-store experience has a significant influence on customers' satisfaction with the sports retailer and their likeliness to recommend the store to friends, which, in turn, is significantly affected by customers' satisfaction with the retailer. Moreover, social responses to actors involved in the service encounter, for example, the interaction with employees, play a significant role for the customer in-store experience. Accordingly, sports customers strive not only for functional benefits inherent in the interaction with customers and employees but also for social benefits.

Originality/value

This study extends the knowledge by (1) replicating the ISCX scale, (2) analysing ISCX in a sports retail environment and (3) examining the influence of ISCX on the Net Promoter Score. Moreover, the findings support managers' know-how about in-store setting and help to maintain the customer relationship.

Details

International Journal of Sports Marketing and Sponsorship, vol. 22 no. 2
Type: Research Article
ISSN: 1464-6668

Keywords

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