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Article
Publication date: 1 August 1997

Peter Fuller and Nav Khera

Britain’s Training and Enterprise Councils (TECs) have been in the forefront of action to encourage and enhance new business initiatives, to promote growth and prosperity, and to…

240

Abstract

Britain’s Training and Enterprise Councils (TECs) have been in the forefront of action to encourage and enhance new business initiatives, to promote growth and prosperity, and to create jobs. Discusses how one regional TEC, covering Barnsley and Doncaster, undertook its journey to ISO 9000, indicating lessons learned along the way.

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Managing Service Quality: An International Journal, vol. 7 no. 4
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 November 2004

Margaret Flynn

The impetus for this paper was the Channel 5 documentary Who Cares for Gary? and the combined efforts of the author, her family and friends to challenge practice within one of the…

323

Abstract

The impetus for this paper was the Channel 5 documentary Who Cares for Gary? and the combined efforts of the author, her family and friends to challenge practice within one of the units featured. The paper describes a fundamentally disruptive sequence of decisions and events in the life of the author's brother and affirms that the consequences of abuse and mechanisms to challenge it go beyond individual suffering.

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The Journal of Adult Protection, vol. 6 no. 3
Type: Research Article
ISSN: 1466-8203

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Article
Publication date: 1 June 1978

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library house‐keeping processes, principally in…

61

Abstract

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library house‐keeping processes, principally in the UK. It is edited and substantially written by Tony McSean, Information Officer for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Department. Copyright for VINE articles rests with the British Library Board. The subscription to VINE is £10 a year.

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VINE, vol. 8 no. 6
Type: Research Article
ISSN: 0305-5728

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Article
Publication date: 23 May 2008

David Collins

This paper has been timed to coincide with the 25th anniversary of the publication of In Search of Excellence. Observing this anniversary, the paper aims to offer a critical…

1891

Abstract

Purpose

This paper has been timed to coincide with the 25th anniversary of the publication of In Search of Excellence. Observing this anniversary, the paper aims to offer a critical review of the works of Tom Peters – a man vaunted as the guru of management. Reviewers have observed that Tom Peters' narratives of business build and depend upon organizational stories to achieve their effects. Recognising that tales of the organization play an important role in sensemaking and sensegiving endeavours, this paper reviews Peters' organizational storytelling in the light of critical academic reflection in this arena.

Design/methodology/approach

The paper analyses the eight key works on management produced by Tom Peters between 1982 and 2003 from a storytelling perspective. Building upon Yiannis Gabriel's account of the essence of the poetic tale, the paper compiles a catalogue of Tom Peters' storywork.

Findings

On the strength of the cataloguing exercise, the paper charts a decline in this guru's storytelling; the predominance of certain story types; Peters' transmutation from narrator for, to hero of, the business world.

Originality/value

While acknowledging the need for further research and analysis, the paper suggests that the quantitative and qualitative changes evident in Peters' storywork catalogue suggest that this guru's connection to the world of business has become increasingly remote and unproductive. Accordingly, this review questions Peters' status as an organizational storyteller/organizational “sensegiver”, and so, questions his future prospects as a guru.

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Journal of Organizational Change Management, vol. 21 no. 3
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 1 December 1994

Richard F. Barter

Examines the four books published by Tom Peters (In Search ofExcellence, A Passion for Excellence, Thriving on Chaos, and LiberationManagement), a major contemporary contributor…

1955

Abstract

Examines the four books published by Tom Peters (In Search of Excellence, A Passion for Excellence, Thriving on Chaos, and Liberation Management), a major contemporary contributor to management thinking, and relates these new approaches to the management of Library and Information Services (LIS), using examples from Britain, North America, and Australia. The main areas of enquiry (based on the “prescriptions” from Thriving on Chaos) are the importance of customer responsiveness, innovation, empowerment of people within the LIS workforce, dynamic leadership, and appropriate systems.

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Article
Publication date: 1 March 1991

James Espey

A case study is given of International Distillers & Vintners(UK) Limited (IDV (UK)) and an assessment made of the viability oftranslating theory into practice in the real world �…

1463

Abstract

A case study is given of International Distillers & Vintners (UK) Limited (IDV (UK)) and an assessment made of the viability of translating theory into practice in the real world – the importance of having a strategy, of strategic planning, and having a success factor as a key component of an organisation′s competitive advantage. Following the appointment of a new managing director at IDV (UK) in 1982, three goals were established: (1) to more than double profits within five years; (2) to increase return on capital employed by almost 50 per cent within five years; and (3) to be the outstanding wine and spirit company in the UK. A sound strategy was required to achieve these goals. The historic background of the organisation is given and the strategic position of IDV (UK) in relation to its competitors and market share is described. A review of the state of the market is given and possible areas for expansion discussed. The quality and pedigree of certain brands and the quality and strength of leadership are proposed as the success factors upon which IDV (UK) could build. Details are given of how the organisation built upon these factors to achieve strategic success; the lessons learned; and the level of achievement and success in the marketplace.

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Marketing Intelligence & Planning, vol. 9 no. 3
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 1 February 1991

James Espey

The second part of a case study of the marketing strategy of International Distillers & Vintners (UK) Limited, the first part of which was published in Vol. 3 No. 1 of this…

463

Abstract

The second part of a case study of the marketing strategy of International Distillers & Vintners (UK) Limited, the first part of which was published in Vol. 3 No. 1 of this journal. A wide‐ranging and detailed description is given of the company's success factors, strategic direction, brand strategies, new brand developments, acquisitions and disposals. An assessment of the lessons and achievements of the company's strategy and an action checklist for strategic planning is provided. The conclusion is that one of the smallest top management teams in the business has quadrupled the company's profits within seven years by creating a strategic blueprint for the rest of the industry to follow, with its emphasis on concentrating management time and attention on premium brands.

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International Journal of Wine Marketing, vol. 3 no. 2
Type: Research Article
ISSN: 0954-7541

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Article
Publication date: 1 December 1994

Peter B. Fuller

Reports the findings of a study of marketing practice in five furnituremanufacturing firms in the north‐east region of the Irish Republic. Theresearch uses six models developed by…

3877

Abstract

Reports the findings of a study of marketing practice in five furniture manufacturing firms in the north‐east region of the Irish Republic. The research uses six models developed by Carson and reveals that the quality of marketing within the firms can be differentiated through the application of the models. This study supports the application of the models as a means of assessing marketing in small and medium‐sized enterprises, but the findings suggest that the models should be refined in relation to strategy, long‐term planning and the firm′s description of its environment. The research proposes a new set of criteria to be used for deciding the classification “sophisticated marketing”. Whereas the Carson research was longitudinal, this study was synchronic. Suggests that the models could be of value to those working with small and medium‐sized firms, including consultants and lending agencies, many of whom may be consulted at a critical period for a firm when there would not be time for a longitudinal study.

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European Journal of Marketing, vol. 28 no. 12
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 1 March 1984

Arthur E. Carey and Kjestine R. Carey

Gambling has been a part of the human experience for a long time, perhaps as long as humans have interacted socially. Its literature has been accumulating since ancient times…

810

Abstract

Gambling has been a part of the human experience for a long time, perhaps as long as humans have interacted socially. Its literature has been accumulating since ancient times, with references found in some of the earliest records. Throughout history gambling has had a bad reputation because of the multitude of social problems attributed to it. The gambling industry today refers to the activity as “gaming,” which does not sound quite as notorious.

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Reference Services Review, vol. 12 no. 3
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 4 July 2018

Julia Gilbert and Jeong-ah Kim

The purpose of this paper is to explore an identified medication error using a root cause analysis and a clinical case study.

761

Abstract

Purpose

The purpose of this paper is to explore an identified medication error using a root cause analysis and a clinical case study.

Design/methodology/approach

In this paper the authors explore a medication error through the completion of a root cause analysis and case study in an aged care facility.

Findings

Research indicates that medication errors are highly prevalent in aged care and 40 per cent of nursing home patients are regularly receiving at least one potentially inappropriate medicine (Hamilton, 2009; Raban et al., 2014; Shehab et al., 2016). Insufficient patient information, delays in continuing medications, poor communication, the absence of an up-to-date medication chart and missed or significantly delayed doses are all linked to medication errors (Dwyer et al., 2014). Strategies to improve medication management across hospitalisation to medication administration include utilisation of a computerised medication prescription and management system, pharmacist review, direct communication of discharge medication documentation to community pharmacists and staff education and support (Dolanski et al., 2013).

Originality/value

Discussion of the factors impacting on medication errors within aged care facilities may explain why they are prevalent and serve as a basis for strategies to improve medication management and facilitate further research on this topic.

Details

Quality in Ageing and Older Adults, vol. 19 no. 2
Type: Research Article
ISSN: 1471-7794

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