Peter M. Carlson, Pamela T. Dunning and Jamie N. Atkinson
This article addresses whether ASPA, the primary association of public servants, is able to effectively meet the needs of those who rely upon the organization for professional…
Abstract
This article addresses whether ASPA, the primary association of public servants, is able to effectively meet the needs of those who rely upon the organization for professional development, networking, and for currency in the field. This article follows up on a 2003 survey of members of the American Society for Public Administration (ASPA), and asks a random group of 2007 members what the major challenges of public service are today and if ASPA is contributing to their ability to deal with these issues. The results of the current survey indicate that the challenges remain remarkably similar, and highlight the need for ASPA to modify their approach if the association is to remain relevant and a premier professional society
A report on a management conference with a notable history of showcasing world leading firms—the Global Peter Drucker Forum—which met in the Imperial Palace in Vienna Austria for…
Abstract
Purpose
A report on a management conference with a notable history of showcasing world leading firms—the Global Peter Drucker Forum—which met in the Imperial Palace in Vienna Austria for its eleventh annual get-together, this time on the overall theme of “the power of ecosystems.”
Design/methodology/approach
The report presents the highlights of the presentations by a number of the top leaders of the world's leading companies, all of which are experimenting with new ways of transforming management to foster innovation.
Findings
The most important things about ecosystems are their stability, their inter-operability and their ability to adapt to and accept change.
Practical implications
In a world where the life expectancy of competitive advantage was getting shorter, innovation and strategy—once very separate—are joining hands.
Originality/value
The report encourages managers at all levels to pay attention to the management experiments going on at leading firms which are adopting the ecosystem model.
Details
Keywords
Peter BeomCheol Kim and Kevin D. Carlson
The purpose of this paper is to examine whether agreement between frontline employee self-ratings and supervisory ratings of service performance functions as an indicator of…
Abstract
Purpose
The purpose of this paper is to examine whether agreement between frontline employee self-ratings and supervisory ratings of service performance functions as an indicator of healthy supervisor-subordination relationships above and beyond what might be indicated simply by either supervisory ratings or self-ratings.
Design/methodology/approach
Research hypotheses were tested using a sample of 220 matched pairs of frontline service workers and their immediate supervisors from nine full service hotels in the USA.
Findings
The results show that higher levels of agreement in service performance ratings between employees and supervisors is associated with higher levels of leader-member exchange (LMX) and organizational commitment.
Practical implications
Senior managers can refer to the level of performance rating agreement between customer service employees and their supervisors in assessing supervisors’ competency to manage their work relationship with their subordinates.
Originality/value
This study examined rating agreement in a service performance context and found rating agreement between subordinates and their supervisor may have a unique effect on service worker effectiveness, producing a unique incremental effect on LMX and organizational commitment. This is important given that few attempts have been made to examine service performance from both subordinates’ and supervisors’ perspectives and the implication that rating agreement may have for improving employee service performance.
Details
Keywords
The stated goal of the IASC is to facilitate the harmonisation of financial reporting practices by encouraging nations to adopt its accounting standards. Whilst some views of…
Abstract
The stated goal of the IASC is to facilitate the harmonisation of financial reporting practices by encouraging nations to adopt its accounting standards. Whilst some views of harmonisation are based upon the assumption that identical accounting standards are needed to achieve harmony, it is not certain, however, that the mere harmonisation of accounting standards will necessarily lead to high levels of harmony between financial reporting practices. Further, the continuity of harmony, once achieved, is not guaranteed. Environmental determinism theories suggest that where environmental factors are similar, there will be a strong level of correlation between financial reporting practices. Singapore and Malaysia are two countries where considerable levels of harmonisation are expected to exist and, therefore, they provide useful ground to examine questions about the achievability of harmonisation. The absence of harmony between the financial reporting practices of two such nations would raise concerns as to the achievablity of harmonisation across broader regional and international environments. This paper addresses the extent of harmonisation achieved between the financial reporting practices of Singapore and Malaysia whilst issuing standards under the IASC framework.
This empirical study examines the ability of the Anglo‐American model of accounting (AAM) to satisfy the financial information needs of report users in information exists in all…
Abstract
This empirical study examines the ability of the Anglo‐American model of accounting (AAM) to satisfy the financial information needs of report users in information exists in all nations. However, due to a number of factors, many LDCs and NICs, possess weak accounting functions. As a result, the flow of information is restricted. One remedy for a nation is to adopt a mature accounting system from an external source. Previous work has suggested that a foreign accounting system would be unable to satisfy the financial information needs of report users. This study proposes that the findings in the literature were based upon descriptive data, and that there has not been enough empirical assessment of the ability of imported systems to satisfy the information needs of report users. It was hypothesised in this study that the AAM is able to satisfy the needs of report users in Malaysia, and, that this could be achieved with limited detrimental effects. Accounting and cultural profiles were constructed to distinguish Malaysia from Anglo‐American nations. The works of Hofstede and Gray were prominent in the development of these profiles. A questionnaire was constructed and administered to Malaysian accountants. These accountants were used as a surrogate for members of the wider Malaysian business environment. The questionnaire examined the existence of specific quantitative and qualitative information characteristics in Malaysian accounting reports. The results provided evidence that the Malaysian accounting system, which had been based upon the AAM, was able to satisfy the financial information needs of report users in Malaysia. There was also, in the view of Malaysian accountants, an absence of detrimental side‐effects of adoption. These findings have implications for both prior research, and the alternatives available to nations. LDCs and NICs alike, for improving their accounting function.
The purpose of this paper is to predict Twitter satisfaction by healthcare professionals through integrating constructs of Csikszentmihalyi’s flow theory, quality dimensions and…
Abstract
Purpose
The purpose of this paper is to predict Twitter satisfaction by healthcare professionals through integrating constructs of Csikszentmihalyi’s flow theory, quality dimensions and usefulness.
Design/methodology/approach
Survey responses of 108 physicians from a variety of specialisations in the United Arab Emirates have been validated and analysed by means of partial least squares-based structural equation modelling method using smartPLS software.
Findings
Service quality has emerged as the most influential quality dimension that positively impact flow state and perceived usefulness of Twitter, while information quality, surprisingly, does not show any effect. The findings also indicate that flow state plays a significant role in shaping physicians’ satisfaction with Twitter. The study also enhances our understanding concerning the effects of perceived usefulness on flow state and satisfaction.
Research limitations/implications
Understanding factors that influence Twitter satisfaction can help healthcare managers construct appropriate intervention strategies for maximising professional benefits of social media and minimising user resistance. This is important because top managers usually ratify traditional practices that are only of limited effect. Also, the findings help vendors to accentuate user’s concerns in addition to system functionalities in social media applications.
Originality/value
The paper is an early attempt to propose a model for social media success in a professional context in general and healthcare in particular. It also one of first studies that examine social media satisfaction through integrating contemporary information system success and acceptance models with flow theory.
Details
Keywords
Kagendo Mutua, James Siders and Jeffrey P. Bakken
This chapter traces the history of intellectual disabilities by exploring significant historical periods and personalities who impacted the disability field and specifically the…
Abstract
This chapter traces the history of intellectual disabilities by exploring significant historical periods and personalities who impacted the disability field and specifically the area of intellectual disability. Like other documented histories, the purpose of this chapter is to instruct and inform readers about the historical underpinnings of the labels, practices, and programs related to intellectual disability that are in effect today. While this chapter is not intended to be prescriptive in how the information presented here is to be interpreted, we are acutely aware that historical accounts are often interpreted based upon contemporary ideologies, knowledge, and practices. As such, as a historical account, this chapter is no exception. Current belief and practices about intellectual disabilities indeed influence the choices that, we as the chapter authors, made about the relative importance of the events that we select to highlight in this chapter. Nonetheless, this account reflects the events and personalities who, in our estimation, transformed and/or advanced the field of intellectual disability. We open with a brief prologue of the representations of the intellectual disability in popular culture and its potential impact on perceptions of persons with intellectual disability.
Marianne Dovemark and Dennis Beach
The main policy discourses in education in Sweden now emphasise personal flexibility, creativity, responsibility for learning and freedom of choice for learners and the aim to…
Abstract
The main policy discourses in education in Sweden now emphasise personal flexibility, creativity, responsibility for learning and freedom of choice for learners and the aim to produce creative, motivated, alert, inquiring, self-governing and flexible users and developers as opposed to just recipient reproducers of knowledge. These curriculum ideas are reflected in National Curricula (such as Lpo 94; Lpf 94) in statements relating to such things as “students developing capacities to take personal responsibility for learning…by taking part in planning and evaluation and by choosing courses, subjects, themes and activities” (Lpo 94, p. 85). However they derive from policy writing at the political level of the education system internationally (Zackari, 2001) as exemplified in writing such as OECD (1992) and (1995), which states that individual schools should create their own profiles and help individual pupils to influence the content of their studies’ (OECD, 1995, s. 137) and exhort the “willingness and ability of individual citizens and families to take responsibility for choices and priorities of their own” (OECD, 1995, s. 86). These ideas have filtered through things like official national propositions (Dir. 1991, p. 117; SOU, 1992, p. 94) and reports (e.g. Skolverkets rapport 1999, p. 443) to the arenas of action comprised by schools and colleges, where they are developed into new working aims for our modern schools and are described as contributing toward a new school vision (see also Lundahl, 2001).
Robert Iacob, Diana Popescu, Frederic Noel and Cedric Masclet
The paper aims to present the processing pipeline of an assembly immersive simulation application which can manage the interaction between the virtual scene and user using…
Abstract
Purpose
The paper aims to present the processing pipeline of an assembly immersive simulation application which can manage the interaction between the virtual scene and user using stereoscopic display and haptic devices. A new set of elements are integrated in a Collaborative Virtual Environment (CVE) and validated using an approach based on subjective and objective users’ performance criteria. The developed application is intended for Assembly/Disassembly (A/D) analysis, planning and training.
Design/methodology/approach
A mobility module based on contact information is used to handle the assembly components’ movements through real-time management of collision detection and kinematically constraint guidance. Information on CVE architecture, modules and application configuration process are presented. Impact of device type (3 degrees of freedom (DoFs) vs 6 DoFs) over user’s experience is evaluated. Parameters (number of assembled components and components assembly time) are measured for each user and each haptic device, and results are compared and discussed.
Findings
Test results proved the efficiency of using a mobility module based on predefined kinematic constraints for reducing the complexity of collision detection algorithms in real-time assembly haptic simulations. Also, experiments showed that, generally, users performed better with 3 DoFs haptic device compared to 6 DoFs haptic equipment.
Originality/value
The proposed immersive application automates the kinematical joints inference from 3D computer-aided design (CAD) assembly models and integrates it within a haptic-based virtual environment, for increasing the efficiency of A/D process simulations.
Details
Keywords
Dennis Beach is a Reader in Education Sciences (Pedagogy) who is currently employed at the Department of Education, Göteborg University. His research interests lie in the field of…
Abstract
Dennis Beach is a Reader in Education Sciences (Pedagogy) who is currently employed at the Department of Education, Göteborg University. His research interests lie in the field of the sociology of education, the sociology of teachers’ work and the problems of education change. He has authored or co-authored three books and a number of articles and chapters in these subject fields and has also supervised several Ph.D. projects. At present he is head of two major national research projects in the fields mentioned, both of which are financed by the Swedish Research Council, and collaborates in two large European projects.Marie Carlson Ph.D. in sociology 2002, Göteborg University, Sweden. Her earlier studies were in social anthropology, Swedish for immigrants, and ethnicity and migration. Her main research interests are cultural studies and sociology of education. The wider project of which this chapter is a part focuses on Swedish language courses for immigrants as a social and cultural construction in the Swedish knowledge arena. It deals with questions regarding the impact of social and cultural practices on conceptions of knowledge and education. (e.g. Carlson, M., 2001) “Swedish Language Courses for Immigrants – Integration or Discrimination?” in Ethnography and Education Policy (Ed.) Geoffrey Walford, Oxford: Elsevier.) Marie Carlson also lectures on courses in ethnicity and migration, and is tutoring within the fields of “Language & culture,” “Islam” (Muslim women) and “Ethnicity.” Currently she is engaged in a project “Competing Ideas in the Renewal of SFI (Swedish for Immigrants) – An Investigation of Discursive Practices in SFI-education during Re-structuring” (financed by The Swedish Research Council). The project is carried out in corporation with Dennis Beach, Department of Education, Göteborg University.Marianne Dovemark was formerly a teacher at a comprehensive school in Sweden for over 20 years. She is in the process of completing a Ph.D. (in Educational Sciences) supervised by Dennis Beach and is currently employed as a lecturer on the pre-service Teacher Education Programme at the University College of Borås where she also does researches in the field of Sociology of Education. Her research stresses the new aims of comprehensive education in a re-structured school in Sweden with a special focus on the possibility of free choice within the school.Caroline Hudson is a Research Consultant whose company is called Real Educational Research Ltd. Caroline’s research interests encompass adult learning, literacy, family structure, offending and education, and issues related to social exclusion. Caroline is currently evaluating three literacy, language (ESOL) and numeracy developmental projects in the National Health Service (NHS), with the National Research and Development Centre (NRDC) for adult literacy and numeracy. She is also researching the impact of use of a PC tablet on the writing skills of young people who offend, for Ecotec Research and Consultancy on behalf of the Youth Justice Board (YJB). Caroline has worked as Basic Skills Advisor in the Home Office National Probation Directorate, and as an English teacher both in the United Kingdom and abroad.Bob Jeffrey has worked with Professor Peter Woods and Geoff Troman at the Open University since the early 1990s researching the effects of reform on teachers and young people in primary schools using ethnographic methods. In particular he has focused on the how the reforms have affected the creativity of teachers and more recently he has concerned himself with young people’s perspectives of their learning experiences in a project involving ten European countries. He has also contributed to the development of Ethnography in Education by publishing regular articles on methodology, editing books in this area, co-ordinating an international email list as well the Ethnography network for the European Educational Research Association and is currently co-organising the annual Oxford Conference for Ethnography in Education.Janet Donnell Johnson is a clinical lecturer and doctoral student in English Education at Indiana University in Bloomington, Indiana, USA. A former English teacher at an alternative high school, her research interests include the interconnectedness of student identity, agency, and resistance, and literacy as a social practice in and out of classrooms. Janet is currently researching and writing a critical qualitative study based on how non-mainstream students use language to take up certain subject positions and how those positionings create opportunities for literacy learning in and out of school. In her role as clinical lecturer, she teaches writing, methods of teaching English, and coordinates partnerships between Indiana University’s English Department, Language Education Department, and teachers in the schools. She also works closely with secondary and college teachers on incorporating critical literacy and teacher research in their classrooms.Jongi “Mdumane” Klaas is currently completing a Ph.D. in Education at the University of Cambridge. The study examines the perceptions and experiences of learners and teachers vis-à-vis the processes of racial integration in two South African secondary schools. Jongi obtained a Bachelor of Pedagogics degree majoring in English Literature and History at the University of Fort Hare in South Africa. He taught History for two years at Gwaba Combined School in South Africa before taking a Fulbright Scholarship to study a Masters degree in Comparative Education at the University of Oklahoma, USA. Jongi is married to Nocwaka Sinovuyo Klaas.Jerry Lipka is a full professor at the University of Alaska, Fairbanks. He has worked in cross-cultural education for the past 22 years. During this time, he has developed a long-term relationship with a group of Yup’ik Eskimo teachers and elders. This collaborative relationship has resulted in numerous publications. Most recently, this work has developed a culturally-based math curriculum; research on its effectiveness has shown that rural Yup’ik Eskimo students outperform their counterparts in math understanding.Gerry Mitchell is a Research Student at the Centre for Analysis of Social Exclusion and member of the Social Policy Department at the London School of Economics. She is in the final year of an ESRC funded Ph.D. researching the New Deal for Young People’s Voluntary Sector Option in London. The work is divided into three: It focuses on methodology – what is gained from applying ethnographic methods to social policy evaluations? Secondly, it analyses delivery of the New Deal at ground level and lastly explores the construction of identities around work in the narratives of young unemployed people. Recent Publications: “Choice, Volunteering and Employability: Evaluating Delivery of the New Deal for Young People’s Voluntary Sector Option” Benefits (2003), 11(2), 105–111.Farzaneh Moinian was formerly a teacher at different comprehensive schools in Iran and in Sweden. She is a doctoral student in pedagogy at Stockholm Institution of Education. Her research areas are linked to ethnography in education as well as the exploration of childhood in its historical and current manifestations. Her doctoral project includes children’s perception of morality, self-concept, values and goals as well as children’s life world from their own point of view. Her project would draw on a range of theoretical perspectives from inter-disciplinary Childhood studies, and would employ mainly qualitative methodologies, including ethnography. The various research projects carried out by Farzaneh Moinian focus on understanding the ways in which children percept and interpret their lives as well as how they communicate with other children about it.Ruth Soenen is research assistant (Fund for Scientific Research – Flanders) at the Department of Social and Cultural Anthropology of The Catholic University of Leuven, Belgium. Her work concerns ethnographic research into everyday relationships in urban settings. Research was carried out in schools and in collective city spaces (e.g. public transport and shops) within the reflection on intercultural matters, learning, community and public domain. She wrote a book in Dutch on intercultural education, research reports for Flemish Government (Educational and City Policy) and made several contributions in leading Flemish journals and books. In English she made a contribution to “Debates and Developments in Ethnographic Methodology. Studies in Educational Ethnography Vol. 6.” Other English publications are forthcoming.Geoff Troman is a Research Fellow and Associate Lecturer in the Faculty of Education and Language Studies at the Open University. Geoff taught science for twenty years in secondary modern, comprehensive and middle schools before moving into Higher Education in 1989. Throughout his time in schools he carried out research as a teacher researcher. His Ph.D. research was an ethnography of primary school restructuring. He is currently conducting research on teachers’ work and lives and focusing on the educational policy context and primary teacher identity, commitment and career in performative cultures of schooling. Among other publications in the areas of qualitative methods, school ethnography and policy sociology, he co-authored Primary Teachers’ Stress with Peter Woods and Restructuring Schools, Reconstructing Teachers, with Peter Woods, Bob Jeffrey and Mari Boyle. Geoff is a joint co-ordinator of the Ethnography Network for the European Educational Research Association and is currently co-organising the annual Oxford Conference for Ethnography in Education.Geoffrey Walford is Professor of Education Policy and a Fellow of Green College at the University of Oxford. His books include: Life in Public Schools (Methuen, 1986), Restructuring Universities: Politics and power in the management of change (Croom Helm, 1987), Privatization and Privilege in Education (Routledge, 1990), City Technology College (Open University Press, 1991, with Henry Miller), Doing Educational Research (Routledge, editor, 1991), Choice and Equity in Education (Cassell, 1994), Doing Research about Education (Falmer (Ed.), 1998), Policy, Politics and Education – sponsored grant- maintained schools and religious diversity (Ashgate, 2000) and Doing Qualitative Educational Research (Continuum, 2001). Within the Department of Educational Studies at the University of Oxford, he is Director of Graduate Studies (Higher Degrees), has responsibility for the M.Sc. in Educational Research Methodology course, and supervises doctoral research students. He was Joint Editor of the British Journal of Educational Studies from 1999 to 2002, and has been Editor of the Oxford Review of Education from January 2004. His research foci are the relationships between central government policy and local processes of implementation, private schools, choice of schools, religiously-based schools and qualitative research methodology.Joan Parker Webster is an assistant professor at the University of Alaska, Fairbanks, where she teaches courses in multicultural and cross-cultural education, children’s and young adult literature, reading theory and language acquisition, and ethnographic research methodology. She has researched and published in the areas of literacy, language acquisition, indigenous language revitalisation issues and ethnographic methodology. Parker Webster is presently working with Yup’ik Eskimo teachers and elders on a literacy-based curriculum project using traditional Yup’ik stories.Anita Wilson is a Research Associate with Lancaster Literacy Research Centre, Lancaster University, Lancaster, U.K. She has spent almost 14 years undertaking ethnographic and collaborative inquiry with people in prison. Between 2001 and 2003 she held a Spencer Post-Doctoral Fellowship from the National Academy of Education, New York which she used to introduce her theory, method and approach to prisoners in America, making a transatlantic comparison of how policy and practice impacts on prison literacies as they are “lived out” on a day to day basis. Her doctoral thesis Reading a Library – Writing a Book: The Significance of Literacies for the Prison Community proposes that people in prison live in a “third space” community, socialising the institutional in order to retain their sense of personal rather than prison identity. She maintains a strong focus on the ethics of working in constrained and sensitive settings and considers issues around exploitation, equity and advocacy to be central to ethnographic work. She has published widely and shares her work with policy-makers, practitioners and prisoners around the world. At present she is undertaking research funded by the National Research and Development Centre which investigates the importance of education to the lives of young offenders.