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In this concluding chapter, the editors provide an overall assessment of contemporary Danish public governance based on the main findings in the preceding chapters of the edited volume. Surveying the Danish governance responses to contemporary mega-challenges, the chapter reflects on policy implications and contemplate the future of both research and practice related to public administration, politics and governance in Denmark. The chapter argues that recent public governance reforms have turned the Danish welfare state into a mix of a neo-Weberian state and an enabling state, which deploys its considerable resources to create economic growth for the benefit of the large majority of Danes, to satisfy the needs of citizens and businesses and to develop collaborative solutions to complex problems. While the chapter concludes that this modified version of the well-known universal welfare state is largely apt for meeting the mega-challenges of the twenty-first century, recent reforms seeking to enhance job-seeking incentives for the unemployed and to integrate immigrants have resulted in new forms of marginalisation of weaker societal groups. Moreover, evolving problems such as climate change, an ageing population and digital citizen privacy will require further public governance reforms in the years to come.

A sample of 63 Danish companies is divided into four strategic groups. Each group represents a distinct manufacturing strategy. These strategic groups are then used to investigate relationships with the implementation of bundles of manufacturing practices such as JIT and TQM, and with operational performance. The results suggest that using strategic groups as a representation of companies' manufacturing strategy can improve the understanding of companies' implementation of bundles of manufacturing practices and of their operational performance. The results indicate that the degree of environmental fit differs amongst the groups and that companies do not necessarily have to conduct an extensive implementation of all bundles of manufacturing practices in order to perform well on important performance dimensions according to their manufacturing strategy. Finally, the study adds to the scarce literature on small country studies.

In the twenty-first century, societies around the world are facing a wide range of daunting global mega-challenges: poverty, unemployment, income inequality, unequal distribution of political power, ageing populations, uncontrolled migration, segregated urbanisation, increasing greenhouse gas emissions and a massive decrease in biodiversity. In recent years, politicians, journalists and academic observers have singled out the Nordic countries, Denmark in particular, as model societies of trusting and happy people that have handled many of these challenges with remarkable effectiveness. And yet others warn against ‘becoming Denmark,’ painting a picture of a dysfunctional, socialist nightmare with high taxes, low job motivation and a general lack of private initiative. In this introductory chapter, the editors cut through the noise of the international debate and set the scene for the nuanced analyses presented here of contemporary public governance in Demark and its capacity to tackle some of the most pressing problems of our time. Specifically, the chapter discusses various conceptualisations of the Danish welfare state, delineates some of its most important historical and structural traits and outlines the main empirical features of contemporary Danish public governance. Finally, it outlines the structure of the book and briefly introduces each of its subsequent chapters.

Introduces the special issue of the papers presented at the 9th International EurOMA Conference, 2‐4 June 2002, Copenhagen, Denmark. The articles represent the wide variety of topics presented at the conference and also a common theme: “mew challenges in operations management”.

Sustainable energy has been on the political agenda in Denmark for decades. This chapter will highlight how wind turbine production quite unforeseen became a great success in Denmark before the turn of the Millennium. An integrative public leadership approach using a mix of supportive institutional designs and instruments, combined with an unexpected bottom-up pressure for alternatives to nuclear power, promoted ways for wind turbine innovation and production in the 1970s. After the turn of the Millennium, being a huge financial success creating many new jobs and export has it developed into a cluster based on huge investments and professionalised developers. The comprehensive transition of wind turbine production in Denmark, from small scale to large scale, has however provided a counterproductive decrease in community commitment for local renewable energy production.

Denmark is known internationally as a climate frontrunner and not only due to wind turbine production and planning. The status is obtained by polycentric governance applied in cooperative-owned energy systems. The Danish response to climate change is a concerted effort of a plethora of public and private actors, providing a crucial momentum and robustness in climate politics not at least generated from a genuine civic society involvement. ‘The Danish Energy Model’; a withhold strategic effort to combine ambitious renewable energy goals, energy efficiency targets and political support of technical and industrial development has for four decades, succeeded in providing high levels of cheap energy supply, while partly reducing fossil fuel dependency at the same time.

Offline retail stores have been working on improving their in-store customer experience; they have begun to realise the physical advantage they have over online channels. Especially sports products have a number of unique features, such as high emotional involvement or a sense of community; additionally, sports customers put emphasis on multisensory brand experience at the point of sale. This study examines the in-store customer experience (ISCX) in offline sports retail stores, taking into account the commercial uniqueness of sport.

A qualitative study (focus groups; n = 16) and quantitative survey (cross-sectional survey design; n = 238) were conducted to measure ISCX in sports retail stores.

The results suggest that the customers' in-store experience has a significant influence on customers' satisfaction with the sports retailer and their likeliness to recommend the store to friends, which, in turn, is significantly affected by customers' satisfaction with the retailer. Moreover, social responses to actors involved in the service encounter, for example, the interaction with employees, play a significant role for the customer in-store experience. Accordingly, sports customers strive not only for functional benefits inherent in the interaction with customers and employees but also for social benefits.

This study extends the knowledge by (1) replicating the ISCX scale, (2) analysing ISCX in a sports retail environment and (3) examining the influence of ISCX on the Net Promoter Score. Moreover, the findings support managers' know-how about in-store setting and help to maintain the customer relationship.

This paper aims to provide insights as to why money laundering persists in banks and their weaknesses as gatekeepers.

This paper contextualizes the design and proliferation of anti-money laundering (AML) measures; investigates the different manners of conceptualizing them; and provides insights pertaining to probable limitations of these measures. The paper relies on primary data from statutes and secondary data from published sources.

The paper’s findings suggest that competitive pressures, shareholders return imperative, and lucrative misaligned incentives for management contributed to weaknesses in effective compliance in banks.

Insights drawn from this paper reinforces the notion that banks need to seriously review their business approaches, as well as their roles as gatekeepers.

Given the slew of corporate scandals and other materially harmful misjudgments in money-laundering compliance, banks might need to seriously review their role and obligations in the economy.

Much has been said about money-laundering activities enabled by the banking sector. This paper contributed to insights as to why they persist despite AML rules, and what measures could be further taken to enhance compliance effectiveness.

This literature review is on advanced computer analytics, which is a major trend in the field of Human Resource Management (HRM). The authors focus specifically on computer-assisted text analysis (CATA) because text data are a prevalent yet vastly underutilized data source in organizations. The authors gathered 341 articles that use, review, or promote CATA in the management literature. This review complements existing reviews in several ways including an emphasis on CATA in the management literature, a description of the types of software and their advantages, and a unique emphasis on findings in employment. This examination of CATA relative to employment is based on 66 studies (of the 341) that bear on measuring constructs potentially relevant to hiring decisions. The authors also briefly consider the broader machine learning literature using CATA outside management (e.g., data science) to derive relevant insights for management scholars. Finally, the authors discuss the main challenges when using CATA for employment, and provide recommendations on how to manage such challenges. In all, the authors hope to demystify and encourage the use of CATA in HRM scholarship.