Describes the development, introduction, use and evaluation of a series of worksheets designed for library staff at Bournemouth University. The reasons for the development of the…
Abstract
Describes the development, introduction, use and evaluation of a series of worksheets designed for library staff at Bournemouth University. The reasons for the development of the worksheets, designed to be a part of a range of training and development opportunities, are described in this paper. Their value as a self‐directed learning tool is considered and the question posed as to whether such materials can assist the process of encouraging self‐directed learning. The paper considers the usefulness of such materials and the cost in terms of initial and ongoing development.
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Jill Beard and Penny Dale
To acquire academic literacy students need library buildings that take account of “what the student does”, changing learning styles and preparation for employment in a digital…
Abstract
Purpose
To acquire academic literacy students need library buildings that take account of “what the student does”, changing learning styles and preparation for employment in a digital world. Equally as academic staff develop innovative e‐learning activities, library spaces need to accommodate new learning opportunities. This paper aims to consider how the design of library buildings contributes to a complex and evolving range of academic literacies and emerging pedagogical frameworks. The paper also seeks to consider the contribution these literacies make to the experience of students reading for a degree in an increasingly digital environment.
Design/methodology/approach
The paper draws on the experience at Bournemouth University, where a higher education academy‐funded project accelerated the introduction of new technologies into learning and teaching frameworks. A new library building, The Sir Michael Cobham Library, enabled the creation of learning spaces that are flexible and responsive to the changing needs of users.
Findings
Innovative spaces and evolving pedagogies demand different levels of academic literacy to enable students to succeed in physical and digital environments.
Originality/value
This reflective review adds new dimensions to the body of knowledge underpinning both the study of learning spaces and academic literacy.
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Jill Beard, Penny Dale and Jonathan Hutchins
The purpose of this paper is to survey the impact of electronic resources on the learning and teaching community of Bournemouth University.
Abstract
Purpose
The purpose of this paper is to survey the impact of electronic resources on the learning and teaching community of Bournemouth University.
Design/methodology/approach
Action research was used over a two‐year period, with the results from one academic school were compared the following year with the results from two other schools.
Findings
The findings in the paper show how the use of, and enthusiasm for, electronic resources is widespread amongst students and staff.
Originality/value
The paper demonstrates the effectiveness and value in using action research to assess service offerings.
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Abstract
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Katerina Berezina, Olena Ciftci and Cihan Cobanoglu
Purpose: The purpose of this chapter is to review and critically evaluate robots, artificial intelligence and service automation (RAISA) applications in the restaurant industry to…
Abstract
Purpose: The purpose of this chapter is to review and critically evaluate robots, artificial intelligence and service automation (RAISA) applications in the restaurant industry to educate professors, graduate students, and industry professionals.
Design/methodology/approach: This chapter is a survey of applications of RAISA in restaurants. The chapter is based on the review of professional and peer-reviewed academic literature, and the industry insight section was prepared based on a 50-minute interview with Mr. Juan Higueros, Chief Operations Officer of Bear Robotics.
Findings: Various case studies presented in this chapter illustrate numerous possibilities for automation: from automating a specific function to complete automation of the front of the house (e.g., Eatsa) or back of the house (e.g., Spyce robotic kitchen). The restaurant industry has already adopted chatbots; voice-activated and biometric technologies; robots as hosts, food runners, chefs, and bartenders; tableside ordering; conveyors; and robotic food delivery.
Practical implications: The chapter presents professors and students with a detailed overview of RAISA in the restaurant industry that will be useful for educational and research purposes. Restaurant owners and managers may also benefit from reading this chapter as they will learn about the current state of technology and opportunities for RAISA implementation.
Originality/value: To the best of the authors’ knowledge, this chapter presents the first systematic and in-depth review of RAISA technologies in the restaurant industry.
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David R. Bamford and Nicola Land
The purpose of this paper is to describe an investigation into collection and measurement of cost of quality, explaining how this information was presented and used for business…
Abstract
Purpose
The purpose of this paper is to describe an investigation into collection and measurement of cost of quality, explaining how this information was presented and used for business improvement in a footwear company.
Design/methodology/approach
An action research methodology was adopted. The research involved: review of available COQ literature; identification of cost categories; adoption and trial of cost collection systems.
Findings
Quality costing can only be used as a management tool if the data presented is both accurate and valid. This is limited by availability of required information and necessary expertise and resources to gather and analyse such information. Careful development of the cost model and a transparent, agreed methodology for employing it is essential.
Research limitations/implications
The methodology applied was appropriate, generating data to facilitate discussion and draw specific conclusions from. A perceived limitation is the single case approach; however, this can be enough to add to the body of knowledge.
Practical implications
Guidelines for quality cost collection and analysis are presented. The methodology developed is being used elsewhere within the same corporate group.
Originality/value
The paper describes how one company effectively used COQ to produce focused data for decision making. It demonstrates that COQ can focus efforts to improve business performance.
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Chemistry as an applied science suffers from the fact that its necessarily close connection with various branches of industry is ill defined and generally very unsatisfactory in…
Abstract
Chemistry as an applied science suffers from the fact that its necessarily close connection with various branches of industry is ill defined and generally very unsatisfactory in character. One result of this is that those who have made chemistry their profession find themselves more often than not in the position of having to subordinate their professional instincts to the temporary exigencies of some particular branch of trade and to find their professional status called in question and criticised by those who are not in the profession itself and who have no right to criticise.
Anthony Samuel, Cathy McGouran, Robert J. Thomas, Gareth Reginald and Terence White
Places have deep-seated meaning and serve to shape our social grouping and practices. Sporting stadia are a highly influential aspect of many people’s lives that drive the…
Abstract
Purpose
Places have deep-seated meaning and serve to shape our social grouping and practices. Sporting stadia are a highly influential aspect of many people’s lives that drive the inexorable journey towards team affiliation, immersive experiences, intense loyalty and the creation of an enduring, local identity. This paper aims to explore how the nature of a sporting place has been shaped to change the practice of football as a sport, as a business and as entertainment. This paper uncovers how Forest Green Rovers (FGR) differentiates itself from the historical and socio-economic roots of football and uses numerous novel sustainability initiatives to re-imagine a new type of football place, club and fandom.
Design/methodology/approach
Over a two-year period, the authors used multiple data collection methods, engaging in participant observation, interviews and focus groups, at FGR and related events. A thematic data analysis was conducted to pinpoint and extract key areas surrounding the unique structures, practices and reinforced behaviours that have developed in FGR.
Findings
The findings show that FGR’s place operates as a central location through which stakeholders, ideas, resources and practices have been disrupted and re-imagined around the principles of sustainability. This fundamental shift in FGR’s place, changing its composition, character and reach, means that FGR can be conceptualised as a novel place synonymous with new global social movements.
Originality/value
This study presents unique insights into the world’s first socially and environmentally conscious football club. This study examines the construction and operation of the place that facilitates its actions which go beyond what has been seen and maybe expected from commercial sporting institutions.