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…the astonishing struggle that lasts forever Francine Du Plessix Gray (2000). …the simultaneous sound of…both harmonies and dissonances Kurt Lüscher (2000). I wanted to watch my father die because I hated him. Oh, I loved him… Sharon Olds (1992).The concept of absolute absence or presence is not meaningful for adult children when an elderly parent’s mind is slipping away. This is a time of increased ambiguity in the family boundary, in which the status and roles of the demented elder are no longer clear, and often not agreed upon. Not knowing if a parent is absent or present, the potential for ambivalence in the adult children is high. Within this intergenerational context, the main thesis of this paper is that the ambiguous loss of a parent with dementia provides fertile ground for increased ambivalence in intergenerational relations (Boss, 1999, 2002). The heightened ambiguity and resulting ambivalence may or may not be problematic, depending on cognitive awareness and family processes.

Pauline Boss is Professor, Department of Family Social Science, University of Minnesota; and a family therapist in private practice. Her research interests are in the area of family stress, specifically when there is ambiguous loss or boundary ambiguity in families. Her research has included various types of ambiguous loss ranging from loved ones physically missing after war or terrorism, to those psychologically missing due to Alzheimer’s disease or other chronic mental illnesses.Bertram J. Cohler is Professor, the Committee on Human Development, the College, and the Departments of Psychology and Psychiatry at the University of Chicago. His research interests include study of continuity and change across the course of adult lives, the family, narrative and writing the life story, social change and sexual identity, and the study of nostalgia in personal and popular memory.Frank Fincham is a Distinguished Professor and Director of Clinical Training at University at Buffalo. His interests include forgiveness, cognition in relationships, and the impact of interparental conflict on children.Karen Fingerman is Associate Professor and Berner Hanley University Scholar at Purdue University. Her research focuses on positive and negative emotions in relationships. Her work has examined mothers and daughters, grandparents and grandchildren, friends, acquaintances, and peripheral social ties.Elizabeth Hay is a Doctoral Student in Human Development and Family Studies at the Pennsylvania State University. She is interested in intergenerational relationships and how they contribute to health and well-being throughout adulthood.Lori Kaplan is an Assistant Professor of Neurology at the Rush Alzheimer’s Disease Center in Chicago, Illinois. Her research focuses on family systems and relationships across the life cycle. She has published articles on child custody arrangements after divorce, chronic illness and its effects on family relationships, and family caregiving to an elder with Alzheimer’s disease.David M. Klein is Associate Professor of Sociology and Director of Graduate Studies at the University of Notre Dame. His current research interests include intergenerational relations, romantic relationship formation, and the sociology of science with an emphasis on the development of theoretical and methodological perspectives in the family sciences.Frieder R. Lang is Professor of Human Development at Martin Luther University Halle-Wittenberg, Germany. His research interests are processes and mechanisms of the development of social and family ties over the life course, motivational psychology of human development and successful aging.Frank Lettke is Assistant Professor in the department of History and Sociology at the Universität Konstanz (Germany), Fachbereich Geschichte und Soziologie and directs the Research Center “Family and Society.” He is interested in intergenerational relations and the diversity of family forms. His current research focuses on family relationships in the context of inheritance.Dagmar Lorenz-Meyer is Assistant Professor of Gender Studies at Charles University, Prague, Czech Republic. Her research interests include institutional and practical arrangements of intergenerational relations, and gender equality in the enlargement process of the European Union.Kurt Lüscher, Ph.D., held a chair in Sociology at the Universität Konstanz (Germany), Fachbereich Geschichte und Soziologie until 2000, where he was also director of the research center on “Society and Family” (he is now professor emeritus). He has longstanding research interests in the family, the life course, and intergenerational relations. He has also worked extensively in the areas of socialization, child and family policy, and the relationship between family and the legal system.Greg Maio is a Reader in Psychology at Cardiff University. His research interests include attitudinal ambivalence, attitude change, relationships, and social values.Francesca Giorgia Paleari is Lecturer at Catholic University of Milano, Italy. Her research interests include family relationships, forgiving, and research methodology.Karl Pillemer is Professor of Human Development at Cornell University, where he also directs the Cornell Gerontology Research Institute. His research interests include the impact of life course transitions on family relationships, the causes and consequences of parent-child relationship quality, and the interaction between families and community institutions.Andrejs Plakans is Professor and Chair of the Department of History at Iowa State University, Ames, Iowa; and editor of The History of the Family: An International Quarterly (Elsevier). His research interests focus on post-1800 eastern Europe, and include historical demography, rural family structures, and kinship.Camillo Regalia is Professor of Social Psychology at Catholic University of Milano, Italy. His research interests include family relationships, self-efficacy beliefs and forgiving.Harry Segal is Senior Lecturer in the Departments of Psychology and Human Development at Cornell University, Ithaca, USA. His research interests include the clinical assessment of narrative, the implicit processes involved in the imagination, computational modeling of early experience, and the cognitive-affective aspects of transition from early to mid-childhood.

Every book has its unique history. Our own interest in intergenerational ambivalence developed in discussions during Karl Pillemer’s sabbatical in 1996 at the University of Konstanz Research Center on Society and the Family. Despite using different methods, samples, and research frameworks, both of us had come up with findings about intergenerational relations that could not be interpreted easily within existing theoretical frameworks. Kurt Lüscher’s study of family reorganization after older parents’ divorce pointed toward complex tensions between interpersonal closeness and distance, and between a desire to preserve traditional family forms and to strike out in new directions (Lüscher & Pajung-Bilger, 1998). Similarly, Lüscher’s work on family rhetoric (Lüscher, 2000) and on contemporary families (Lüscher, 1998) suggested the limitations of existing frameworks in these areas. Karl Pillemer’s research on elder mistreatment had revealed the paradoxical circumstance that extreme conflict and a high degree of solidarity coexist in abusive families (Pillemer & Suitor, 1992; Pillemer & Wolf, 1998; Wolf & Pillemer, 1997) and his studies of parent-child relationships had pointed to the prevalence of interpersonal conflict and unmet expectations (Pillemer & Suitor, 1998; Suitor & Pillemer, 1988, 1996) as well as their negative impact on parental well-being (Pillemer & Suitor, 1991).

At the beginning of January this year, The Body Shop's Training School opened its doors. Andrew Ede spoke to Pauline Lalor, the manager of the school, about The Body Shop, training, franchising, and Pauline Lalor.

The purpose of this paper is to explore the mid-career experience of female managers within a small higher education institution in the UK. It considers how managers manage “self” within this phase of career.

This study takes an ethnographic approach to the exploration of experiences in mid-career. Using a relational approach it was possible to draw together new insights deriving from the data. A narrative approach provided the framework from which deeper insights were captured through detailed participant stories told in situ.

This study offers a deep analysis of the constructs of management experience as these are negotiated within mid-career. The priority of female managers in this study is directed towards the balance of home and work. There is less evidence of a desire for upward progression, instead the focus now shifts to the achievement of authenticity and balance.

This study was conducted in the higher education sector in the UK which is noted for its increasing commercialisation agenda and low staff turnover. Undertaking comparable research in other sectors will provide further insights into the generalisability of findings. Managers in this study were wholly white, middle class and most are still working in the region in which they were born. A more diverse cohort may be studied to ascertain the importance attributable to balance of work and life across different groups.

This study presents some important areas of consideration for those involved in the support and advancement of female managers. Indeed, for those engaged in cognitive and developmental work this study provides rich and in-depth qualitative data that may prove helpful when formulating policy. It is of significance to senior managers within organisations and encourages attention towards executive development and organisational culture, both of which support the retention of talent within the organisation.

This paper provides insights into middle and senior management practice that may be of use by policy makers in the wider higher education sector context, as well as in general management good practice discussions more widely. This study may also be of interest to aspiring female managers and those relatively new to their roles as they seek to position themselves to achieve a sense of authenticity within their organisations.

This study provides an empirical contribution to the study of female managers working within a small higher education institution in the UK. It provides deep insights into management practice at mid-career within the workplace and the way in which this is conceived in situ.