In a rapidly changing business environment market researchers are facing challenges to their industry from other suppliers of information services. This may result in market…
Abstract
In a rapidly changing business environment market researchers are facing challenges to their industry from other suppliers of information services. This may result in market researchers becoming information providers rather than being business partners to management. However, for market researchers to develop a meaningful business partner role, will require changes in terms of their skills and approach to senior management. Ways in which these changes can be achieved are suggested.
Details
Keywords
Abstract
Details
Keywords
Sarah J. Hoffman and Cheryl L. Robertson
The purpose of this paper is to provide a comprehensive perspective of the documented physical and mental health issues Karen refugees from Burma face as a result of war and…
Abstract
Purpose
The purpose of this paper is to provide a comprehensive perspective of the documented physical and mental health issues Karen refugees from Burma face as a result of war and refugee trauma, and migration. The review will address the question: What is the impact of trauma and migration on the physical and mental health of Karen refugees?
Design/methodology/approach
A total of 18 articles were systematically selected for inclusion in the final review. The focal content for included articles includes qualitative and quantitative research representative of the health and migration experiences of Karen refugees.
Findings
The findings of this review demonstrate significance for health providers from a public health standpoint as programs and services are targeted to meet the specific health needs of the Karen community. It also highlights the contribution of the Karen forced migration experience to the complexity of individual and community health needs, particularly as a result of the protracted conflict.
Originality/value
This critical appraisal of the body of literature describing the health experiences of Karen refugees from Burma, with a particular focus on outcomes relevant to resettlement, demonstrates value as programs are developed with an integrated refugee perspective.
Details
Keywords
Ilayaraja Subramanian, Jörg Finsterwalder and C. Michael Hall
This study aims to systematically review and conceptualise service-related research on refugees to identify gaps in the literature, derive future research avenues and stimulate…
Abstract
Purpose
This study aims to systematically review and conceptualise service-related research on refugees to identify gaps in the literature, derive future research avenues and stimulate interdisciplinary research and practice to improve well-being of refugees.
Design/methodology/approach
This study uses a systematic literature review (SLR) of 102 journal articles published or available online from 2010 to 2020.
Findings
Ten themes are identified across the three phases of the refugees’ service journey (entry, transition and exit). Most of the articles focus on the exit phase. One-third of the literature analyses refugees’ access and adaptation to health-care services. The dearth of research on other refugee services reflects the failure to attend to all aspects of service provision across all phases of the refugee service journey.
Research limitations/implications
While the ten themes across the three phases require scholars’ and practitioners’ attention, different aspects of the SLR’s findings necessitate further investigation. To reinvigorate research and practice, and stimulate interdisciplinary collaboration, a novel Communities of Practice approach is suggested.
Practical implications
Practitioners and policymakers should place more focus on the entry and transition phases of the refugee service journey.
Social implications
Lack of research and engagement with the first two phases of the refugee journey might come at the expense of refugees. More service support is needed to buffer the journey from homeland to host country.
Originality/value
To the best of the authors’ knowledge, this SLR on refugee-related services is the first of its kind from a service research perspective.