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Article
Publication date: 1 March 1988

Paul Szwarc

In a rapidly changing business environment market researchers are facing challenges to their industry from other suppliers of information services. This may result in market…

116

Abstract

In a rapidly changing business environment market researchers are facing challenges to their industry from other suppliers of information services. This may result in market researchers becoming information providers rather than being business partners to management. However, for market researchers to develop a meaningful business partner role, will require changes in terms of their skills and approach to senior management. Ways in which these changes can be achieved are suggested.

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Marketing Intelligence & Planning, vol. 6 no. 3
Type: Research Article
ISSN: 0263-4503

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1067

Abstract

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Journal of Consumer Marketing, vol. 23 no. 3
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 7 March 2016

Sarah J. Hoffman and Cheryl L. Robertson

The purpose of this paper is to provide a comprehensive perspective of the documented physical and mental health issues Karen refugees from Burma face as a result of war and…

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Abstract

Purpose

The purpose of this paper is to provide a comprehensive perspective of the documented physical and mental health issues Karen refugees from Burma face as a result of war and refugee trauma, and migration. The review will address the question: What is the impact of trauma and migration on the physical and mental health of Karen refugees?

Design/methodology/approach

A total of 18 articles were systematically selected for inclusion in the final review. The focal content for included articles includes qualitative and quantitative research representative of the health and migration experiences of Karen refugees.

Findings

The findings of this review demonstrate significance for health providers from a public health standpoint as programs and services are targeted to meet the specific health needs of the Karen community. It also highlights the contribution of the Karen forced migration experience to the complexity of individual and community health needs, particularly as a result of the protracted conflict.

Originality/value

This critical appraisal of the body of literature describing the health experiences of Karen refugees from Burma, with a particular focus on outcomes relevant to resettlement, demonstrates value as programs are developed with an integrated refugee perspective.

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International Journal of Migration, Health and Social Care, vol. 12 no. 1
Type: Research Article
ISSN: 1747-9894

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Article
Publication date: 9 June 2022

Ilayaraja Subramanian, Jörg Finsterwalder and C. Michael Hall

This study aims to systematically review and conceptualise service-related research on refugees to identify gaps in the literature, derive future research avenues and stimulate…

1155

Abstract

Purpose

This study aims to systematically review and conceptualise service-related research on refugees to identify gaps in the literature, derive future research avenues and stimulate interdisciplinary research and practice to improve well-being of refugees.

Design/methodology/approach

This study uses a systematic literature review (SLR) of 102 journal articles published or available online from 2010 to 2020.

Findings

Ten themes are identified across the three phases of the refugees’ service journey (entry, transition and exit). Most of the articles focus on the exit phase. One-third of the literature analyses refugees’ access and adaptation to health-care services. The dearth of research on other refugee services reflects the failure to attend to all aspects of service provision across all phases of the refugee service journey.

Research limitations/implications

While the ten themes across the three phases require scholars’ and practitioners’ attention, different aspects of the SLR’s findings necessitate further investigation. To reinvigorate research and practice, and stimulate interdisciplinary collaboration, a novel Communities of Practice approach is suggested.

Practical implications

Practitioners and policymakers should place more focus on the entry and transition phases of the refugee service journey.

Social implications

Lack of research and engagement with the first two phases of the refugee journey might come at the expense of refugees. More service support is needed to buffer the journey from homeland to host country.

Originality/value

To the best of the authors’ knowledge, this SLR on refugee-related services is the first of its kind from a service research perspective.

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