Paul R. Sackett and Ann Marie Ryan
The complexity of the assessment process and variations in the assessment process across organisations are such that many unanswered questions remain. Although review of recent…
Abstract
The complexity of the assessment process and variations in the assessment process across organisations are such that many unanswered questions remain. Although review of recent assessment centre research highlights the fact that there is now stronger evidence that centres are effective for women as well as for men; that there is empirical support for the developmental value of serving as an assessor; and that there is more insight into conditions under which coaching may affect performance, over 70 issues in need of further investigation have been identified. These range from assessor selection and certification, to the use of different types of exercises, matching job and exercise complexity, and effect of feedback on subsequent performance. While acknowledging the success of the assessment centre approach, researchers and practitioners should adopt a spirit of active enquiry into understanding and improving the assessment process.
Details
Keywords
The main purpose of this editorial is to combine the philosophies of learning from the Eastern and the Western cultures, offer some inspiration to researchers, and promote unique…
Abstract
Purpose
The main purpose of this editorial is to combine the philosophies of learning from the Eastern and the Western cultures, offer some inspiration to researchers, and promote unique and interesting contributions to the literature in Chinese human research management (HRM) research.
Design/methodology/approach
To illustrate the Eastern ways of thinking, the author selects two interesting Chinese words, uses reverse‐engineering, and demonstrates how our ancestors used rich, deep, and powerful meanings to design these Chinese words (Graphic 1) and also explores the meaning of knowledge or wisdom. They also reflect the Western culture and recent management literature.
Findings
The paper shows how researchers need to follow philosophical thoughts of the East and the West; study and evaluate the rich literature carefully; think deeply in order to challenge general assumptions and ask novel, original, and meaningful research questions; provide practical new knowledge; and make a significant contribution to the literature.
Originality/value
The paper promotes unique and interesting contributions to the literature in Chinese HRM research.
Details
Keywords
Margaret Blanksby and Paul Iles
Assessment centres as a total system, involvingtheoretical, practical and technical aspects, arefocused on. Recent research findings onassessment centres, their processes…
Abstract
Assessment centres as a total system, involving theoretical, practical and technical aspects, are focused on. Recent research findings on assessment centres, their processes and practices, are discussed and the implications for practice are examined.
Details
Keywords
I begin by examining some ways in which organisations have attempted to improve their recruitment and selection procedures to minimise bias and unfair discrimination, and focus on…
Abstract
I begin by examining some ways in which organisations have attempted to improve their recruitment and selection procedures to minimise bias and unfair discrimination, and focus on the assessment centre as a potentially useful technique in this respect, especially for managerial selection. I go on to examine the assessment centre in more detail, including its origins, construction and uses, before discussing the strong evidence for its validity as a selection and assessment procedure. I then describe some recent British innovations in assessment centre design and practice, especially in its use for management and organisation development purposes, before discussing some of my own recent research, in collaboration with Ivan Robertson and Usha Rout, on participants' attitudes towards the use of assessment centres for selection and development purposes, including gender differences in attitudes.
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of…
Abstract
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.
Details
Keywords
Anthony C. Klotz and Ryan D. Zimmerman
Although a significant body of work has amassed that explores the antecedents, correlates, and consequences of employee turnover in organizations, little is known about how…
Abstract
Although a significant body of work has amassed that explores the antecedents, correlates, and consequences of employee turnover in organizations, little is known about how employees go about quitting once they have made the decision to leave. That is, after the decision to voluntarily quit their job is made, employees must then navigate through the process of planning for their exit, announcing their resignation, and potentially working at their company for weeks after their plans to resign have been made public. Our lack of understanding of the resignation process is important as how employees quit their jobs has the potential to impact the performance and turnover intentions of other organizational members, as well as to harm or benefit the reputation of the organization, overall. Moreover, voluntary turnover is likely to increase in the coming decades. In this chapter, we unpack the resignation process. Specifically, drawing from the communication literature and prior work on employee socialization, we develop a three-stage model of the resignation process that captures the activities and decisions employees face as they quit their jobs, and how individual differences may influence how they behave in each of these three stages. In doing so, we develop a foundation upon which researchers can begin to build a better understanding of what employees go through after they have decided to quit but before they have exited their organization for the final time.
Details
Keywords
Stephanie A. Andel, Derek M. Hutchinson and Paul E. Spector
The modern workplace contains many physical and interpersonal hazards to employee physical and psychological health/well-being. This chapter integrates the literatures on…
Abstract
The modern workplace contains many physical and interpersonal hazards to employee physical and psychological health/well-being. This chapter integrates the literatures on occupational safety (i.e., accidents and injuries) and mistreatment (physical violence and psychological abuse). A model is provided linking environmental (climate and leadership), individual differences (demographics and personality), motivation, behavior, and outcomes. It notes that some of the same variables have been linked to both safety and mistreatment, such as safety climate, mistreatment climate, conscientiousness, and emotional stability.
Details
Keywords
Jaclyn Koopmann, Mo Wang, Yihao Liu and Yifan Song
In this chapter, we summarize and build on the current state of the customer mistreatment literature in an effort to further future research on this topic. First, we detail the…
Abstract
In this chapter, we summarize and build on the current state of the customer mistreatment literature in an effort to further future research on this topic. First, we detail the four primary conceptualizations of customer mistreatment. Second, we present a multilevel model of customer mistreatment, which distinguishes between the unfolding processes at the individual employee level and the service encounter level. In particular, we consider the antecedents and outcomes unique to each level of analysis as well as mediators and moderators. Finally, we discuss important methodological concerns and recommendations for future research.