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Article
Publication date: 1 June 2008

Traci Cascioli, Hasan Al‐Madfai, Paul Oborne and Sue Phelps

This study investigated, by way of interview (n=45), the needs of those caring for a person with dementia and their satisfaction with current services in the Caerphilly County…

273

Abstract

This study investigated, by way of interview (n=45), the needs of those caring for a person with dementia and their satisfaction with current services in the Caerphilly County Borough of South Wales. Carers reported having the most difficulty coping with the demands on their time and the emotional strain associated with caring. Carers requested more information regarding available services, the diagnosis of dementia and the legal and financial aspects of caring. They also mentioned the need for a night‐sitter service, a 24‐hour helpline, more support groups and more visits from social workers and community psychiatric nurses (CPNs). On the whole, the carers were satisfied with the services provided, although their use of these services was not extensive. However, issues around lack of support, quality and availability of homes and hospitals and poor communications were identified as areas of concern. The findings were welcomed by strategic planners and the information is being used as a basis for developing and improving specific carer support services.

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Quality in Ageing and Older Adults, vol. 9 no. 2
Type: Research Article
ISSN: 1471-7794

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Article
Publication date: 1 December 1934

It was stated by a philosopher of very early days that the Gods sell their choicest goods in the cheapest market; and, it may be added, if it is necessary to impress such an…

22

Abstract

It was stated by a philosopher of very early days that the Gods sell their choicest goods in the cheapest market; and, it may be added, if it is necessary to impress such an obvious truism, that the greatest poverty may often be found in the midst of riches. The herring well illustrates the truths of the above paragraph.

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British Food Journal, vol. 36 no. 12
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 December 2001

Sheau‐yueh J. Chao

The advancement of electronic technology and popularity of computer use have resulted in a variety of work related hand, wrist and arm injuries in computer operators. The…

2504

Abstract

The advancement of electronic technology and popularity of computer use have resulted in a variety of work related hand, wrist and arm injuries in computer operators. The phenomenon has raised public consciousness about ergonomics and the study of how humans interact with their physical environment. This article includes an annotated bibliography of books, book chapters, magazines, journal articles, and Internet resources from 1990 to the present dealing primarily with library ergonomic issues and concerns. The publication is suitable for researchers, administrators, librarians, library staffs, subject specialists, ergonomic consultants, physical therapists, or anyone interested in the topic to identify and locate useful information resources on library ergonomics.

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Collection Building, vol. 20 no. 4
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 1 October 2005

Jill Manthorpe, Neil Perkins, Bridget Penhale, Lisa Pinkney and Paul Kingston

This article updates a review submitted to the Department of Health (DH) in the light of the House of Commons Health Select Committee report on Elder Abuse. The review drew on…

141

Abstract

This article updates a review submitted to the Department of Health (DH) in the light of the House of Commons Health Select Committee report on Elder Abuse. The review drew on recent research about elder abuse in the UK, including research published after the Select Committee's hearings, that made specific recommendations for areas of development in research and policy. The aim of this paper is to address specific questions posed by the Select Committee in light of developments up to mid 2005.

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The Journal of Adult Protection, vol. 7 no. 3
Type: Research Article
ISSN: 1466-8203

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Article
Publication date: 15 May 2007

John MacBeath

Leadership is as widely used as it is misused and misunderstood. This paper seeks to argue that in an educational context it is important not only to revisit and reframe…

3426

Abstract

Purpose

Leadership is as widely used as it is misused and misunderstood. This paper seeks to argue that in an educational context it is important not only to revisit and reframe conceptions of leadership but also to see it as having an essentially subversive purpose. The paper aims to dicuss subversion in an intellectual, moral and political sense, as a sacred mission to confront the “noble lies” of politicians, the superficiality of the designer culture and the line of least resistance opted for by overworked and demoralised teachers.

Design/methodology/approach

The empirical base for this paper is a seven‐country three‐years study entitled Leadership for Learning which brought together staff from 24 schools in seven countries to explore the connections between learning and leadership and to arrive at some common understanding which could be tested in practice across national and linguistic boundaries.

Findings

While recognising the unique contexts and differing cultural traditions as diverse as those of Australia and Austria, the USA and Greece, engaging in an international discourse through face‐to‐face workshops, virtual conferencing and exchange visits led one to five key principles held in common.

Originality/value

The paper offers intriguing and insightful discussion into the subject of leadership as a subversive activity.

Details

Journal of Educational Administration, vol. 45 no. 3
Type: Research Article
ISSN: 0957-8234

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Article
Publication date: 2 October 2018

Ruth Garland

Labour came to power in 1997 and immediately transferred many features of its party political news management style into government, overseeing the departure of most of the civil…

323

Abstract

Purpose

Labour came to power in 1997 and immediately transferred many features of its party political news management style into government, overseeing the departure of most of the civil service communications leadership within two years, and developing the media management role of politically appointed special advisers. The purpose of this paper is to empirically examine the changes in custom and practice that operated behind the scenes in government communications between 1997 and 2015, asking to what extent such changes challenge public trust in government in a liberal democracy.

Design/methodology/approach

This study takes a longitudinal, qualitative approach through in-depth interviews with former civil servants, journalists and special advisers, together with documentary and archival evidence. The data were analysed thematically through the text-processing software, NVivo.

Findings

The paper finds that although the controversy over the 2002 dossier on Iraq’s Weapons of Mass Destruction was an extraordinary episode, the creative approach to news management that characterised this case still operates within UK Government communications: the bypassing of civil servants, a partial approach to the facts, selective briefing of favoured journalists, a lack of due process in the management of information and a disregard for the letter and spirit of propriety codes. This has implications for public trust and confidence in the workings of liberal democracy.

Originality/value

The study adopts a mediatisation approach to the study of public relations, using the concept of the “cross field” to demonstrate how PR professionals share media management responsibilities with a number of different promotional actors. PR professionals in government must therefore navigate between the hidden, competitive and demanding worlds of politics, the media and bureaucracy, working with journalists, politicians and political operatives to craft the narratives that seek to drive public opinion.

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Journal of Communication Management, vol. 22 no. 4
Type: Research Article
ISSN: 1363-254X

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Article
Publication date: 1 October 2001

Sheau‐yueh J. Chao, Ching Chang and Belinda Chiang

The impact of computer technology on libraries is changing the face of information services and how these services are delivered. It is significant that human interaction with…

2520

Abstract

The impact of computer technology on libraries is changing the face of information services and how these services are delivered. It is significant that human interaction with computers prevails all service‐oriented institutions, especially libraries where circulation, reference, and technical services are fully automated and depend on computers for information access and retrieval via patron files and online public access catalogs. Libraries spend lots of time on implementing and upgrading electronic services and library functions. However, the human factors are generally overlooked. This article will provide a systematic way to address employee safety and health issues in the library through background readings, library ergonomics in literature, current technologies on ergonomic product design and a case study of ergonomics program implementation at Queens College Library, the City University of New York.

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The Electronic Library, vol. 19 no. 5
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 May 1995

Carole Brooke

Towards the end of the 1980s, industry reported an IT “skillscrisis”. Academics and practitioners responded by focusing on theextent and nature of the apparent shortfall and…

575

Abstract

Towards the end of the 1980s, industry reported an IT “skills crisis”. Academics and practitioners responded by focusing on the extent and nature of the apparent shortfall and identified the most critical skills and roles for the following decade. Ironically, before the next decade had begun, the reported “crisis” reversed, due partly to an economic recession. This unforeseen “miracle” underscored the need for a much longer term view. While the “skills crisis” literature highlighted some very important points, its obsession with the demographic downturn detracted from fundamental issues concerning development of the human resource. Argues that the skills crisis was a product not of a skills shortage, but of a skills wastage resulting from inappropriate organizational practices. These practices are still in evidence. Stimulates analysis of a company′s treatment of their human resources, particularly of IT staff. Scenarios taken from the author′s fieldwork are suggested as tools which can effectively begin this process. Reflects on issues arising from the literature and within that context offers conceptual models of the research. Presents two scenarios for consideration. The first represents the main findings of the fieldwork and the second an “idealized” organizational form.

Details

Management Decision, vol. 33 no. 4
Type: Research Article
ISSN: 0025-1747

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Book part
Publication date: 6 May 2004

P.A Scott and J Charteris

This chapter asserts that, notwithstanding the forces of globalization, the gap between Industrially Advanced Country (IAC) “haves” and Industrially Developing Country (IDC) “have…

Abstract

This chapter asserts that, notwithstanding the forces of globalization, the gap between Industrially Advanced Country (IAC) “haves” and Industrially Developing Country (IDC) “have nots” is increasing. Poverty, deprivation, over-population, illiteracy, and sub-optimal working conditions attend this scenario. This widening chasm, among other things, feeds discontent which, justified or not, exacerbates tensions. To the extent that this view is valid, the challenge for ergonomics is to contribute to a narrowing of the gap by recognizing that the vast majority of the biomass of humanity is engaged in basic IDC, not advanced technical IAC issues. Their needs are best met by culture-compatible, participatory, small-scale, unsophisticated, low-cost improvements that can be easily assimilated. Strategies for assisting in redressing the imbalance between IDCs and IACs are discussed.

Details

Cultural Ergonomics
Type: Book
ISBN: 978-0-76231-049-4

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Article
Publication date: 1 October 2005

Adrian Bueren, Ragnar Schierholz, Lutz M. Kolbe and Walter Brenner

Processes in customer relationship management (CRM) are classified as knowledge‐intensive processes. This paper seeks to provide a framework for knowledge management (KM) support…

5384

Abstract

Purpose

Processes in customer relationship management (CRM) are classified as knowledge‐intensive processes. This paper seeks to provide a framework for knowledge management (KM) support of CRM processes and to show how this framework was applied in three action research cases.

Design/methodology/approach

In a long‐term cooperation with several leading companies the authors developed a framework for customer knowledge management (CKM) and applied this framework in several action research cases. Additionally, further case studies have been conducted which support the framework. A selection of three action research cases is presented.

Findings

Six core processes of CRM and four building blocks of KM to support these processes we identified. Each of these cases demonstrates the application of the framework and the implementation of the appropriate subset of CKM.

Research limitations/implications

The cases support the CKM model. All cases presented here come from the financial services industry, thus the framework still needs to be applied in other industry segments as well.

Practical implications

The cases evaluate the applicability, utility and efficacy of the CKM framework and show how it can help to make managerial decisions concerning the KM support of CRM processes.

Originality/value

The paper provides a framework classifying the processes in CRM and the KM building blocks to support these processes. To researchers it provides an evaluation of the presented framework and shows potential fields for further research. It also gives practical advice to managers who plan CRM initiatives.

Details

Business Process Management Journal, vol. 11 no. 5
Type: Research Article
ISSN: 1463-7154

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