Search results

1 – 10 of 417
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 20 February 2020

Patricia C. Franks

The purpose of this paper is to assist records managers and information governance professionals to understand the challenges presented by their organization’s use of blockchain…

2105

Abstract

Purpose

The purpose of this paper is to assist records managers and information governance professionals to understand the challenges presented by their organization’s use of blockchain distributed ledger technology (DLT).

Design/methodology/approach

An extensive literature review was conducted, which revealed a multitude of articles based on research into blockchain DLT, most written from the technology perspective. This paper differs in that it applies a records management lens to an analysis of the records created, registered or stored on a blockchain. A six-stage blockchain records consideration model is provided to illustrate examples of the records management challenges presented by the implementation of blockchain DLT. Questions are posed and recommendations are made to aid the reader in developing a blockchain DLT records management and information governance strategy.

Findings

Because there is no one universal configuration for a blockchain DLT solution, each implementation must be analyzed to understand the resultant records management and information governance challenges. A series of questions that should be asked and answered can not only help records management and information governance professionals adapt their policies and practices to the technology but also provide a basis for discussion with those designing the blockchain DLT solutions so they can include records management features in their designs.

Originality/value

This paper contributes an original analysis of the implications of the adoption of Blockchain DLT for records management and information governance programs through the lens of a six-stage Blockchain Records Consideration Model.

Details

Records Management Journal, vol. 30 no. 3
Type: Research Article
ISSN: 0956-5698

Keywords

Access Restricted. View access options
Article
Publication date: 22 January 2025

Norman Mooradian, Patricia C. Franks and Amitabh Srivastav

The purpose of this paper is to increase the artificial intelligence (AI) ethical literacy of information governance professionals by explaining how AI intensifies familiar data…

53

Abstract

Purpose

The purpose of this paper is to increase the artificial intelligence (AI) ethical literacy of information governance professionals by explaining how AI intensifies familiar data privacy issues by virtue of its dependency on data and ability to create new personal information, to explicate emerging privacy enhancing methods and to show their continuity with existing privacy and information governance principles.

Design/methodology/approach

The paper uses an interdisciplinary design research methodology that extends current governance frameworks by combining information science, information governance and applied ethics concepts. Three information sources were referenced: 1) academic papers; 2) standards and best practices published by governmental and nongovernmental organizations and professional associations; and 3) white papers, market research and vendor reports. The literature review was informed by real-world implementation knowledge and anecdotal evidence to identify privacy risks when using AI. Useful tools, techniques and governance approaches to manage and mitigate the risks associated with digital privacy and ethics when using AI are identified and discussed.

Findings

The paper analyzes the relationship between different approaches to AI (e.g. symbolic-deductive, machine learning and deep learning) and levels of privacy risks. It identifies risk reduction methods (e.g. differential privacy) and relates these to extant privacy principles such as data minimization. Finally, the paper shows the continuity between information governance practices and newly emerging AI governance and risk frameworks.

Originality/value

The authors present useful tools and techniques and discuss them from a business perspective, using the lens of information governance to mitigate AI-related privacy risks. The authors also discuss how design techniques and technologies can help minimize data collection of sensitive information and can be used to anonymize sensitive data when training AI models.

Details

Records Management Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0956-5698

Keywords

Access Restricted. View access options
Article
Publication date: 13 April 2012

Patricia C. Franks and Gillian C. Oliver

Experiential learning incorporated into library and information science education in the form of a practical placement has long been accepted as important. However, it is not…

3524

Abstract

Purpose

Experiential learning incorporated into library and information science education in the form of a practical placement has long been accepted as important. However, it is not always possible for students to undertake a traditional internship because of constraints associated with the physical location of internship sites. The purpose of this paper is to explore virtual alternatives, in the context of digital curation.

Design/methodology/approach

Surveys exploring the internship experience were conducted of students and supervisors, leading to the development of a pilot study. In addition, discussions were held with possible supervisors in a country with a small population, faced with the challenge of building capability in digital curation.

Findings

The concept of a virtual internship is entirely appropriate given the focus on digital tools, information and systems in digital curation. A new dimension to the traditional internship experience is the potential for sharing expertise internationally, in diverse settings.

Research limitations/implications

Although the paper describes activities taking place through the School of Library & Information Science at San Jose State University, the findings can be used to justify virtual internship programs and develop strategies to be employed by other Schools at the University and other Universities within and outside the USA.

Practical implications

This paper includes implications for the development of successful virtual internship programs on the Master's degree level, including those for students preparing for careers in digital curation.

Originality/value

The paper provides insight into the practical issues associated with incorporating experiential learning into digital curation curricula and signals the potential for approaching internships from a global perspective.

Access Restricted. View access options
Article
Publication date: 27 May 2014

Eric Boamah

652

Abstract

Access Restricted. View access options
Article
Publication date: 9 May 2019

Tanmay De Sarkar

The purpose of the present study is to explore the possibility of introducing a 3D environment in the library by reviewing current literature and to provide a good understanding…

577

Abstract

Purpose

The purpose of the present study is to explore the possibility of introducing a 3D environment in the library by reviewing current literature and to provide a good understanding of different purposes of using this immersive environment.

Design/methodology/approach

The present paper is a narrative account of libraries’ presence in the virtual world in combination with an overview of how libraries respond to the 3D environment. Relevant data for the review paper have been collected from library websites, books, journal articles, interview, etc.

Findings

The study found purposive involvement of libraries in this immersive environment which indicates that users use this exciting 3D medium to satisfy their information requirement.

Research limitations/implications

The paper basically considers publications containing observations of broader research community in the relevant field and contents in websites dealing with virtual world and outlines the major features as discussed in available documents. The review study infers that the implementation of 3D project in libraries requires a mindset for the specific approach, from the end of both librarians and users, together with involvement of funds. Therefore, a library may start with a beta project and observe the effectiveness from the users’ perspective before embarking on a full-fledged project.

Originality/value

With numerous examples, as evident from publications and websites, the current review study makes an attempt to improve the understanding of librarians towards informed selection of projected purposes to be integrated with the virtual world from library perspective. The study also presents different approaches of libraries motivating users in the virtual world that other libraries may follow while considering their 3D library project.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 49 no. 2
Type: Research Article
ISSN: 2059-5891

Keywords

Access Restricted. View access options
Article
Publication date: 10 January 2019

Marc Richard Hugh Kosciejew

The purpose of this paper is to begin a conversation about the term “nondocument.” It analyzes this term’s possible concepts, components and contexts.

390

Abstract

Purpose

The purpose of this paper is to begin a conversation about the term “nondocument.” It analyzes this term’s possible concepts, components and contexts.

Design/methodology/approach

This conceptual paper draws upon the work of documentation studies scholars, including Michael Buckland, Bernd Frohmann and Niels Windfeld Lund, to begin an exploration of the term “nondocument,” framed within the context of the 2013–2014 Israeli–Palestinian peace negotiations brokered by the USA. It is comprised of seven sections revolving around different questions regarding non-document.

Findings

The document at the center of the 2013–2014 Israeli–Palestinian peace negotiations aimed to establish a framework for an eventual final-status peace agreement. There was skepticism, however, about the document’s proposed reservations inscription permitting either party to express reservations with any part of the framework. It was claimed that this reservation inscription made the document self-negating and therefore a non-document. This document was arguably a hybrid entity: a document-non-document. It was a document in the context of the negotiations. It became a non-document in the context of the collapse of the negotiations.

Research limitations/implications

The 2013–2014 peace negotiations between Israel and Palestine, brokered by the USA, revolved around a diplomatic document outlining provisions for a final peace settlement. The two parties were skeptical of a proposed provision permitting reservations to be expressed over other provisions within the document. An official involved in the negotiations stated that this provision made the document a non-document. But what exactly is meant by this term? This paper takes the opportunity to begin exploring such a notion. The aim, however, is not to definitively define non-document but instead to raise questions and provoke further discussions of this term.

Originality/value

The concept of non-document is underdeveloped. This paper presents questions and conceptual tools to help develop this term whilst providing possible points of departure for further examinations of how documents are or might be non-documents. These questions and tools also point in directions for various other approaches to phenomena that could be regarded as documents in some respects but not in others, or the ways in which something could is “almost” but “not quite” a document, or even help determine what is “not document.” Ultimately, this term could help expand other “conventional” approaches to documentation.

Access Restricted. View access options
Book part
Publication date: 6 July 2021

Eric J. Morgan

From the 1960s onwards, students and members of the academic community on growing numbers of college and university campuses in the United States chose to confront the issue of…

Abstract

From the 1960s onwards, students and members of the academic community on growing numbers of college and university campuses in the United States chose to confront the issue of apartheid by advocating divestment from corporations or financial institutions with any sort of presence in or relationship with South Africa. Student divestment advocates faced serious opposition from university administrators as well as opponents of institutional divestiture both at home and abroad. Despite these challenges, the academic community in the United States was one of the first arenas where anti-apartheid activism coalesced. This chapter examines the campaigns of students and educators who participated in the debate over divestment – to engage with the South African government and apartheid through dialogue and communication or to disengage completely from the country through withdrawal of financial investments. The anti-apartheid efforts of the academic community at Michigan State University, one of the first large research universities in the United States to confront the issue of apartheid and divestment at the university level and beyond, serves as a window to view academic activism against apartheid. The Southern Africa Liberation Committee (SALC), a consortium of students, faculty, and community members dedicated to aiding the liberation struggle of Southern Africa, led the efforts at Michigan State and collaborated with allies across Michigan and the United States. SALC focused most of its efforts on South Africa, though the organization also confronted the issue of South Africa's controversial occupation of South West Africa and the ongoing civil war in Angola.

Access Restricted. View access options
Article
Publication date: 1 March 2010

283

Abstract

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 22 no. 2
Type: Research Article
ISSN: 1096-3367

Access Restricted. View access options
Article
Publication date: 19 March 2018

Lois Evans, Patricia Franks and Hsuanwei Michelle Chen

This study aims to examine how 20 local governments in Canada and the USA operationalize the government–citizen trust relationship through the administration of social media by…

3933

Abstract

Purpose

This study aims to examine how 20 local governments in Canada and the USA operationalize the government–citizen trust relationship through the administration of social media by answering two questions: Can local governments use social media to increase citizen trust? and if local governments can use social media, what can be learned about the administration of social media that results in an increase in citizen trust of government?

Design/methodology/approach

Based on a normative belief that increasing the trustworthiness of government is a desired outcome, the working proposition is that social media may offer a low-barrier method for engaging citizens and supporting trust-based relationships, if social media programs are administered in a way that operationalizes this objective. Using content analysis of data collected from interview transcripts and documentary sources, this exploratory, process-oriented study emphasizes the social, organizational and functional contexts of social media and social media as records.

Findings

The study found that most cities had extensive programs featuring multiple accounts on a number of common platforms. The cities maintained tight control over content, account creation and employee and audience participation to ensure compliance with federal and provincial or state legislation and to mitigate technology and content-based risks. The cities used social media to broadcast information, respond to service requests and provide issue management. Social media results were measured sporadically on an ad hoc basis for operational purposes and only two cities had dedicated procedures in place for managing social media as records. Contrary to previous research, this study indicates that fiduciary trust relationships do require trust by the agent (i.e. institution) and the principal (i.e. citizen).

Research limitations/implications

To increase generalizability, an effort was made to select cities that were demographically and geographically diverse by selecting a range of population sizes and locations. However, selection was skewed towards cities with well-developed social media programs, and as a result, over half of the cities were national, provincial or state capitals or larger population centres. While these cities experienced economic advantages, the participants in the study identified challenges around resourcing and capacity, and their responses are expected to be of value to cities operating under similar constraints. Additionally, this study represents a point in time, as social media use at the local governments continued to expand and evolve during and after the data collection period.

Practical implications

This paper identifies three scenarios where social media content from local government accounts should be managed as records, including: the documentation of incidents, the on-going collection of city content from high-profile accounts and the “on demand” collection of citizens’ content where cities have asked for citizen input on topics or issues.

Social implications

This study provides an in-depth characterization of social media administration and use by 20 local governments in Canada and the USA. Considering the progress made by cities in e-government using their websites as a base, cities can develop greater capacity for open government, meaning wider participation by citizens in the decisions that affect them on a daily basis. To achieve goals of transparency, accountability and civic participation, cities will need to develop capacity around social media measurement, reporting and procedures for managing social media as records.

Originality/value

In providing a detailed and complete description of social media use in 20 cities in two countries, this study moves beyond a compliance- and requirement-driven approach to consider the larger question of government–citizen trust and the relevance of records within this relationship.

Details

Records Management Journal, vol. 28 no. 1
Type: Research Article
ISSN: 0956-5698

Keywords

Access Restricted. View access options
Article
Publication date: 3 February 2023

Frank Lattuch, Christian Schlicht and Patricia Dankert

The purpose of this paper is to test a journey mapping approach as a first step to systematically prepare organizations for the many critical moments in B2B relationships.

443

Abstract

Purpose

The purpose of this paper is to test a journey mapping approach as a first step to systematically prepare organizations for the many critical moments in B2B relationships.

Design/methodology/approach

By applying a case study of a shopping mall operator, experts on both sides of the B2B relationship (operator (n = 12) and retailer (n = 14)) were interviewed to develop and test the effectiveness of customer journey mapping. The information from these interviews was used to formulate several practical recommendations.

Findings

Using the journey mapping to differentiate, change from a touchpoint to a journey orientation, and shift towards cross-functional methods, all help develop a customer journey perspective and frame a culture that supports organizational development.

Originality/value

The discussion of the various benefits of journey mapping can improve organizational learning and provides practitioners with insights into effectively differentiating through a customer-centric orientation.

Details

Development and Learning in Organizations: An International Journal, vol. 37 no. 6
Type: Research Article
ISSN: 1477-7282

Keywords

1 – 10 of 417
Per page
102050