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Article
Publication date: 1 August 2004

Norma Raynes, Dimitri Pagidas, Pat Margiotta and John Lawson

Older people currently do not view websites as a preferred source of information. This may not be a view held in the future. An exploration of local authority websites suggests…

61

Abstract

Older people currently do not view websites as a preferred source of information. This may not be a view held in the future. An exploration of local authority websites suggests room for improvement and collaboration with others to shape a future in which websites are joined up and informative for older people.

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Journal of Integrated Care, vol. 12 no. 4
Type: Research Article
ISSN: 1476-9018

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Article
Publication date: 1 November 2003

Norma Raynes, Pat Margiotta, John Lawson and Dimitrios Pagidas

The importance of providing clear, relevant information and advice for older people has been recognised by health care professionals, politicians and policy makers. Key policies…

86

Abstract

The importance of providing clear, relevant information and advice for older people has been recognised by health care professionals, politicians and policy makers. Key policies (Better Government for Older People, 1998; Better Care Higher Standards, 2000; National Service Framework for Older People, 2001) have restated the importance of such provision specifically in relation to older people. A literature search and an examination of local authority websites were key sources of information for the study designed to explore the elements of guidelines for good practice. In addition we examined the websites of three major providers of information and advice for older people. Older people's views as to what constitutes good quality information and advice were explored in three focus groups. These four sources of data are the basis for the findings reported in this paper. This paper reports the limitations in the existing provision of information and advice for older people. Key features emerging from the research were that the involvement of older people in every stage of the process of design, production, dissemination and monitoring of information and advice was necessary. Older people valued face‐to‐face contact in the provision of information and advice.

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Quality in Ageing and Older Adults, vol. 4 no. 3
Type: Research Article
ISSN: 1471-7794

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Article
Publication date: 1 November 2003

Ron Iphofen

17

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Quality in Ageing and Older Adults, vol. 4 no. 3
Type: Research Article
ISSN: 1471-7794

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