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Publication date: 16 December 2016

Pascale de Rozario

This chapter addresses the issue of value creation in the retail banking sector, focusing on France. The author shows that since the 2007 financial crisis, banking organizations…

Abstract

Purpose

This chapter addresses the issue of value creation in the retail banking sector, focusing on France. The author shows that since the 2007 financial crisis, banking organizations have used a disruptive innovative approach to regain the trust of retail banking customers. This innovative hybrid design is not only driven by efficiency and fully dematerialized solutions, but also considers human, social, and territorial development aspects.

Methodology/approach

This chapter is based on an EU statistical analysis (2009–2013) of two strategies used by French, Italian, and German national banks to manage the 2007 financial crisis: closing retail bank branches and lay-offs. Interestingly, in France, bank units and employee numbers fell the least. A complementary qualitative analysis of the principal banking innovations promoted by R&D directors helps to explain the main features of the French strategy to cope with the mistrust of clients and employees.

Findings

Though low-cost models are promoted as major innovations today (“banking is necessary, bankers are not”), and result in massive offshoring and restructuring levels to face new global competitors such as Google, Amazon, and PCCW-HKT, the French retail banking sector, previously state regulated but progressively deregulated, has adopted an original strategy to regain trust and loyalty. Rather than adopting these low-cost models strictly, with full dematerialization, it focuses on balanced innovation – such as the “neighbourhood bank format,” which improves knowledge of the expectations and needs of local clients and environments. These solutions are not only global or local, but a mix of both dimensions.

Research implications

Global industries like finance are embedded in both territorial and historical relationships and governance. This means that they can only be observed from this dual perspective, which is a dilemma that characterizes today’s economy. Innovation decisions and design particularly illustrate the banking sector’s embeddedness, with the dichotomy between fully digitalized options and fully territorialized services. Therefore, innovation is neither a “Champion” or leadership question, nor a mere ICT option. It is a hybrid combination to restore trust and relations.

Practical/social implications

The implications of such a balanced approach to innovation are highly important in terms of offshoring, lay-offs, and outsourcing practices, which are adopted as essential, and taken for granted by owners and CEOs in global value chains such as finance.The given data and analysis give concrete means to integrate local cultural and institutional habits, so that innovation make sense to stakeholders.

Originality/value

This chapter suggests a critical approach to innovation strategies and trends in the finance sector.

Details

Finance and Economy for Society: Integrating Sustainability
Type: Book
ISBN: 978-1-78635-509-6

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Article
Publication date: 3 February 2012

Pascale de Rozario

The purpose of this paper is to explore epistemic conditions to make a comparative anthropology on contract thinking, regarding what could be defined as normative principles of…

1235

Abstract

Purpose

The purpose of this paper is to explore epistemic conditions to make a comparative anthropology on contract thinking, regarding what could be defined as normative principles of democracy in organisations. Also to examine the influence of seminal works to contract thinking today, i.e. Psychological contract (Denise M. Rousseau) and Social contract (Jean‐Jacques Rousseau).

Design/methodology/approach

Use of a Seven normative criteria comparative framework discriminating forms of democratic contracts today.

Findings

The paper presents a grid to assess later works on psychological contracts; and criteria defining a “democratic contractualism”.

Research limitations/implications

The paper assesses the initial theory of psychological contracts and its reception from 1995 to 2005.

Originality/value

The paper strengthens the psychological contracts' framework with historical and external comparisons.

Available. Content available
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Abstract

Details

Society and Business Review, vol. 7 no. 1
Type: Research Article
ISSN: 1746-5680

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Access Restricted. View access options
Book part
Publication date: 16 December 2016

Abstract

Details

Finance and Economy for Society: Integrating Sustainability
Type: Book
ISBN: 978-1-78635-509-6

Available. Content available
Book part
Publication date: 20 July 2016

Free Access. Free Access

Abstract

Details

International Perspectives on Crowdfunding
Type: Book
ISBN: 978-1-78560-315-0

Available. Content available
Book part
Publication date: 16 December 2016

Abstract

Details

Finance and Economy for Society: Integrating Sustainability
Type: Book
ISBN: 978-1-78635-509-6

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Book part
Publication date: 16 December 2016

Sharam Alijani and Catherine Karyotis

Abstract

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Finance and Economy for Society: Integrating Sustainability
Type: Book
ISBN: 978-1-78635-509-6

Available. Content available
Article
Publication date: 3 February 2012

Yvon Pesqueux

671

Abstract

Details

Society and Business Review, vol. 7 no. 1
Type: Research Article
ISSN: 1746-5680

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Article
Publication date: 12 July 2023

A.M.D.S. Atapattu, Chandanie Hadiwattage, B.A.K.S. Perera and Dilakshan Rajaratnam

The circular economy concept emerged as the resolution to the destructive linear economy practices. Nevertheless, the transition to a circular built environment is hindered due to…

311

Abstract

Purpose

The circular economy concept emerged as the resolution to the destructive linear economy practices. Nevertheless, the transition to a circular built environment is hindered due to the ambiguities of the economic value of the concept. Conversely, numerous decision-making tools are applied in the construction industry in assessing economic alternatives, even if there is a gap in utilising these tools in appraising circular economic practices. Hence, this study investigates the potential benefits of applying proven decision-making practices, particularly criteria scoring matrices, in developing circular built environments.

Design/methodology/approach

A qualitative approach was followed to achieve the aim of the study. A conceptual design of a criteria scoring matrix was developed with a comprehensive literature survey. Semi-structured interviews of a three-round Delphi expert survey were employed to assess the matrix qualitatively and develop the matrix further. Data were analysed using the content analysis method.

Findings

The lack of a value assessment tool in economically assessing the circular economy principles is a key barrier to transcending to a circular built environment. In addressing this issue, this study develops a criteria scoring matrix for circularity value assessment during the design stage of a construction project.

Originality/value

This research contributes to the theory by developing a criteria scoring matrix to measure the economic contribution of circular economy principles. Further, this research contributes to the practice by allowing construction alternatives to be selected, balancing the potential economic return options of a project with the project's contribution to a circular economy.

Details

Smart and Sustainable Built Environment, vol. 13 no. 2
Type: Research Article
ISSN: 2046-6099

Keywords

Available. Open Access. Open Access
Article
Publication date: 19 August 2021

Silvana Secinaro, Francesca Dal Mas, Valerio Brescia and Davide Calandra

This study aims to offer a bibliometric and coding analysis of blockchain articles published in the accounting, auditing and accountability fields.

14841

Abstract

Purpose

This study aims to offer a bibliometric and coding analysis of blockchain articles published in the accounting, auditing and accountability fields.

Design/methodology/approach

The data were collected using the Scopus database and a bibliometric and qualitative coding analysis with the keywords “blockchain” and “accounting” or “auditing” or “accountability.” Of the 514 initial sources, 93 peer-reviewed papers, book chapters and conference proceedings in the areas of business, management and accounting were finally selected. Nonscientific sources such as nonpeer-reviewed books and white papers were excluded.

Findings

This study reveals a promising and multidisciplinary field of research dominated by scholars and less by practitioners. Qualitative research, especially discourse analysis, is the most used method among authors. This study gives some useful insights about blockchain's definition and characteristics, business models, processes involved, connection with other technologies and relationships with accounting theories. Among the most interesting insights, the results confirm that technology as an external force can create an intersection among several research areas: accounting, auditing, accountability, business, management, computer science and engineering fields. Finally, in terms of research themes, although blockchain has a clear effect on auditing accounting, the links with the area of accountability are less clear and validated.

Originality/value

This study highlights the current state of the field, combining methodological approaches and providing valuable future research insights. Additionally, it is also a starting point for professionals to fully understand blockchain's characteristics and potential with a constructive and systemic approach.

Details

Accounting, Auditing & Accountability Journal, vol. 35 no. 9
Type: Research Article
ISSN: 0951-3574

Keywords

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