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The article presents an empirical analysis that evaluates the effects of a systemic corruption scandal on the demand in the short and the long run. In 2006, the Calciopoli scandal uncovered the match rigging in the Italian soccer first division. The exemplary sportive sanction of relegating the primary culprit to the second division imposed further negative externalities on the other clubs. Should we prefer the sportive sanction on the team or the monetary fines for the club?

We estimated two log-linear models of the demand side (stadium attendance) using a fixed effect estimator, on two panel data set made of all the Italian soccer clubs in the first and second division (Serie A and Serie B) for the seasons 2004/2005 to 2009/2010, considering the relegation of the Juventus as the event which impacted the demand for soccer.

Relegating Juventus to Serie B caused an immediate decrease of 18.4% in the attendance for all the teams, both in Serie A and in Serie B, for the three seasons considered, and 1% decrease when all the seasons are considered to measure the fallout of the scandal on the fans' disaffection.

The effect of corruption in sport on demand is an important issue, and there are few studies already published. As for sports economics and management, our results are of interest for sport-governing bodies – as a case study that can help in designing a more effective sanctioning system to prevent corruption episodes.

The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust.

Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system. Over the years, key controls and assurances improved service quality through business planning, learning and practice cycles.

Rising assessment ratings and improving results characterized the journey. The average self-assessment score (on a 1,000 points scale) was 290 in 2001, which increased to 610 in 2008. Since 2006, the Trust has been Recognized for Excellence (four stars). The organization improved significantly on customer satisfaction, people results and key service delivery and outcomes.

The EFQM Model can act as an effective tool to meet governance demands and promote system-level results. The approach to integrated governance discussed here may support similar change processes in comparable organizations.

The paper describes a unique experience when implementing EFQM within a large Italian healthcare system, which had a broader reach and lasted longer than any experience in Italian healthcare.

The aim of this paper is twofold: on the one hand, it discusses first the notion of istituto as it has been developed by Gino Zappa within the Italian research tradition known as economia aziendale. It then proposes a critical comparison between the historical institutional approaches developed by Gino Zappa and John R. Commons. On the other hand, it speculates on the possibility of updating the notion of institution.

The study is first solidly rooted on historical institutional inquiry. Second, it draws on the constructivist epistemology put forth by Edgar Morin, Mauro Ceruti, and Hans von Foerster.

This paper allows more informed theorizing about the notion of institution since it deepens our understanding of the epistemological, theoretical, and practical “genetic variations” between the institutional perspectives of Zappa and Commons. This body of work is capable to extend its range in time and space to inform a number of present day relevant issues (i.e. the rising debates on corporate social responsibility and the firms' environmental and social reports) and to pave the way to additional research in the direction of a renewed holistic view of the concept of institution.

First, it is argued that, during the first half of the twentieth century, a somewhat unusual and unexpected convergence occurred, according to which the study of institutions coupled Italy and (part of) the US. Second, in the renewed perspective, the concept of institution becomes the active locus of mediation of multiple viewpoints; the institution turns out to be the catalizing and organizing center of knowledge developed in different disciplinary contexts.