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This is a time of intense product development for almost all library automation vendors. Development efforts are focused primarily on four areas:

Dissatisfaction with the online public access catalog (in particular) and the integrated library system (in general) have prompted a variety of responses from libraries and library automation vendors. The purpose of this paper is to summarize and examine these responses to get some sense of the library automation market's “trajectory.”

The approach is to write a discursive essay on: the “broken” online public access catalogs; a review of the literature about online catalog features, limitations and remedies; customer (library) responses; (library automation) vendor responses, including a review of recent market surveys, and an attempted meta‐analysis of some of those surveys; and an attempt to redefine the ILS.

The findings suggest the market “trajectory” is towards products other than the “traditional” ILS. Literature describing ILS faults and remedies may be productively applied to these other products.

The attempted meta‐analysis is not statistically valid, so it can only be used as “loosely” descriptive of the library automation market. The impact and potential utility of social computing tools is not addressed.

A redefined ILS includes the wide range of services libraries provide or attempt to provide, rather than operating within the narrow definition of the traditional ILS. The essay provides a wider range of products for inclusion in requests for proposals for new library systems, and suggests new criteria to evaluate library systems as a whole, and the constituent parts of such systems.

The findings, if applied to the creation of new requests for proposals for new library automation products, may make it easier for libraries to state their needs, and for vendors to create new systems to meet those needs.

The six steps inherent to the development of an inhouse system are examined: 1) problem definition, 2) requirement specifications, 3) analysis and identification of alternatives and solutions, 4) design, 5) implementation, and 6) evaluation. A practical method for comparing and weighting options is illustrated and explained.

Unicorn and STILAS are multiuser client/server systems developed in and for the Unix environment to automate all aspects of information management, from cataloging and authority control to intelligent access of non‐SIRSI databases. In keeping with the client/server concept, SIRSI has introduced a graphical user interface (GUI) to Unicorn and STILAS. The SIRSI system provides a path to information both inside and outside the library. SIRSI provides a standard interface, an “Intelligent Interface” client to diverse database systems and other vendors' library automation systems. SIRSI's Reference Database Managers provide an intelligent connection to locally mounted reference databases. SIRSI's VIZION, a stand‐alone desktop client, provides an automatic graphical user interface to hundreds of online sources of information and services available through the Internet and via modem. Furthermore, SIRSI has recently introduced WebCat, which facilitates mounting and access to the complete catalogs and other services of libraries over the Internet's World Wide Web.

Beck discusses the need to improve library and information services for the deaf community. The technological support available to libraries to serve the deaf is identified and described. Turnkey systems are found to be lacking in applications devoted to those who cannot hear or who are hard of hearing. Other technologies, like captioned videos, TDDs, and assistive listening systems, are examined for levels of service and excellence as well as cost. Examples of technology in transition and for the future are offered, along with experiments on speech and sound. These include inner ear implants, the “data glove” experiments, and tactile translators. Technological conflicts that may arise due to one person having multiple disabilities are presented with a discussion on the prevention of dangerous or difficult situations. Possible difficulties and ways to handle opposing technologies are examined briefly. Appropriate sections of the Americans with Disabilities Act and Guidelines are grouped with the technologies that aid compliance. Additional laws are mentioned where their inclusion is appropriate. Suggested guidelines for serving the deaf/disabled community are offered for librarians working in all library types.