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Article
Publication date: 9 April 2018

Farhad Panahifar, P.J. Byrne, Mohammad Asif Salam and Cathal Heavey

The purpose of this paper is to identify and assess the interrelationships between various characteristics of information sharing and trust and their criticality for effective…

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Abstract

Purpose

The purpose of this paper is to identify and assess the interrelationships between various characteristics of information sharing and trust and their criticality for effective information-centred supply chain collaboration initiatives and, in turn, its criticality to overall firm’s performance.

Design/methodology/approach

A survey of 189 executives from different firms was conducted and the resulting data were analysed to investigate how collaboration enablers affect effective collaboration and to determine its impacts on organisational performance. Structural equation modelling through partial least squares is used to study the relationships between four enablers (trust, information readiness, information accuracy and information security), perceived collaboration success, and two outcomes (sales growth and overall operational performance).

Findings

The empirical results indicate that three collaboration enablers including trust, information readiness and secure sharing of information improve supply chain collaboration. The present study finds that “secure sharing of information” was the most important factor in fostering information sharing-centred collaboration. The present study also demonstrates that effective collaboration positively and significantly influences on firm’s performance.

Practical implications

This study provides researchers and practitioners with a more comprehensive understanding about the information sharing-centred collaboration, its enablers and effects on firms’ performance in a supply chain context. Future research should focus on developing additional constructs that may capture other drivers of effective collaboration.

Originality/value

The present study makes an empirical contribution to the body of knowledge by investigating an integrated framework focussing on the enablers of collaboration through information sharing and its impact on firms’ performance.

Details

Journal of Enterprise Information Management, vol. 31 no. 3
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 20 October 2020

Aly Owida, P.J. Byrne, Cathal Heavey and Khaled S. El-Kilany

The purpose of this paper aims to evaluate field repair within product-service system (PSS) models operated by multinational manufacturers in the Egyptian emerging market to…

382

Abstract

Purpose

The purpose of this paper aims to evaluate field repair within product-service system (PSS) models operated by multinational manufacturers in the Egyptian emerging market to better understand the unique characteristics of this evolving market and to identify differences compared to established markets.

Design/methodology/approach

Case research was conducted on multinational manufacturers providing field repair services in Egypt. The sample is made up of 12 companies across different industries using convenience and purposive sampling. Data were collected using structured interviews.

Findings

There is no common model for field repair PSSs provision in the Egyptian emerging market even within the same industry, which is influenced by several factors. One of these factors is the market type being emerging or established. However, some commonalities have been found between some industries such as computer, telecommunications and document processing. Yet, there is no structural difference in the supply networks used to provide field repair service offerings in the Egyptian emerging market compared to established markets with the trend of outsourcing evident as a main attribute of a PSS in emerging markets. The main differences between established and emerging markets are related to country, culture and customer factors, which are market-based. Among the main challenges and risks that internationalized manufacturers face in Egypt, is the low level of customer awareness.

Research limitations/implications

Findings are limited to the studied cases and industries; yet, internationalized firms must deal with some unique challenges and difficulties in emerging markets.

Practical implications

This paper assesses PSS requirements and provides deeper insights for companies looking to provide or expand manufacturing-based offerings into the Egyptian emerging market.

Originality/value

This paper contributes to the evolving research on PSSs, particularly in emerging markets through identifying and describing different field repair PSS models in the Egyptian emerging market.

Details

International Journal of Emerging Markets, vol. 17 no. 2
Type: Research Article
ISSN: 1746-8809

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Article
Publication date: 15 February 2016

Anne Marie Ivers, James Byrne and PJ Byrne

The purpose of this paper is to investigate the data profile of manufacturing small and medium enterprises (SMEs) with specific emphasis on understanding the data readiness of…

1120

Abstract

Purpose

The purpose of this paper is to investigate the data profile of manufacturing small and medium enterprises (SMEs) with specific emphasis on understanding the data readiness of SMEs for discrete event simulation (DES) modelling.

Design/methodology/approach

Research was conducted through a review of literature and a survey research strategy of manufacturing SMEs.

Findings

This paper illustrates the data profile of manufacturing SMEs. Insight is provided on the types of data collected by SMEs, the collection methods used and how these data are stored by the SMEs. Additionally size and age effects are considered. Based on this data profile, conclusions are made regarding an indication of data readiness of manufacturing SMEs for DES modelling.

Research limitations/implications

This research is focused specifically on manufacturing SMEs in Ireland, other countries and sectors are not investigated.

Practical implications

This paper provides owner-managers and senior management insight into the data profile of manufacturing SMEs and their potential for utilisation of DES for performance improvement and decision support.

Originality/value

This paper addresses the gaps that exist in the knowledge of the data profile of manufacturing SMEs and consequently the status of this profile with regard to the readiness of SMEs for DES modelling.

Details

Journal of Small Business and Enterprise Development, vol. 23 no. 1
Type: Research Article
ISSN: 1462-6004

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Article
Publication date: 10 August 2015

Farhad Panaihfar, Cathal Heavey and PJ Byrne

Selecting an appropriate partner is a vital and strategic decision-making process in any supply chain collaboration initiative. The purpose of this paper is to introduce and…

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Abstract

Purpose

Selecting an appropriate partner is a vital and strategic decision-making process in any supply chain collaboration initiative. The purpose of this paper is to introduce and explore the key factors considered by manufacturers in the selection of an appropriate retailer(s) for collaboration and collaborative planning, forecasting and replenishment (CPFR) implementation and the relationships between these factors.

Design/methodology/approach

A comprehensive literature review and experts’ views are applied to identify the main retailer selection and evaluation factors for CPFR implementation. A fuzzy decision-making trial and evaluation laboratory approach is then used to rank and analysis the interaction among identified factors. The findings are finally evaluated using a case study from a high-tech industry.

Findings

The most important partner selection factors comprising of five dimensions and 24 factors are introduced. Of the identified criteria, three factors: manufacturer’s familiarity with the retailer, workforce skills and training and customer service orientation and capability have been identified as critical when selecting retailers for CPFR implementation. The technological capabilities dimensions are identified as the only net cause dimension which affects all other dimensions and its importance and role in simplifying and enhancing the speed and flexibility of CPFR implementation.

Practical implications

The paper identifies practical retailer selection factors for CPFR implementation and the causal relationships between factors. Developed retailer selection dimensions and criteria will assist manufacturers and retailers in understanding the role these factors play in CPFR implementation. This will also assist in appropriate retailer(s) selection by manufacturers.

Originality/value

This paper contributes to the literature on CPFR and tackles the important issue of selecting appropriate partners by developing retailer selection dimensions and criteria in CPFR implementation.

Details

Industrial Management & Data Systems, vol. 115 no. 7
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 12 October 2015

Farhad Panahifar, Cathal Heavey, PJ Byrne and Hamed Fazlollahtabar

Although many papers purport the significant value attributable to supply chain performance from the use of Collaborative Planning, Forecasting and Replenishment (CPFR), the…

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Abstract

Purpose

Although many papers purport the significant value attributable to supply chain performance from the use of Collaborative Planning, Forecasting and Replenishment (CPFR), the question of “what are the main constructs and efficient framework for successful implementation of CPFR?” remains largely unanswered. This question will be addressed by identifying and analysing the main constructs for successful implementation of CPFR. The purpose of this paper is to attempt first to seek answers to this question. Second, to review the scope and value of CPFR using a devised state-of-the-art taxonomy for the classification of selected bibliographical references and third, to develop a conceptual framework by identifying areas which need more research.

Design/methodology/approach

The method underlying this paper followed the steps of a systematic literature review process outlined by Soni and Kodali (2011). The review is based on a total of 93 papers published from 1998 to 2013 on CPFR.

Findings

Four main constructs for successful implementation of CPFR have been identified: CPFR enablers, CPFR barriers, trading partner selection and IA. The findings indicate that there is a need for better understanding of the amount and level of information sharing as an important function of CPFR implementation. The paper also illustrates a number of shortcomings in the current literature and provides suggestions to guide future research on implementing CPFR in different industries.

Practical implications

This paper is of interest to both academicians and practitioners as it helps to better understand the concept and role of CPFR in supply chain integration and its implementation results, enablers and inhibitors. The proposed framework in this paper can be used to give insight for future research and practice.

Originality/value

The paper offers a framework for the review of previous research on CPFR and identifies the most important shortcomings that need to be addressed in future research. In addition, this review is both greater in scope than previous reviews and is broader in its subject focus.

Details

Journal of Enterprise Information Management, vol. 28 no. 6
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 26 July 2011

Pablo Zoghbi‐Manrique‐de‐Lara

Despite the large number of empirical studies on employee attitudes and organizational citizenship behaviors (OCBs), the amount of research on the possible role of concurrent…

666

Abstract

Purpose

Despite the large number of empirical studies on employee attitudes and organizational citizenship behaviors (OCBs), the amount of research on the possible role of concurrent fairness and satisfaction in citizenship behaviors (OCBs) has been quite limited. Since it has been suggested that fair systems in an organization could indicate satisfaction, the purpose of this study is to propose using task satisfaction as a mediating variable in the relationship between procedural justice (PJ) and citizenship OC behaviors directed at the organization as a whole (OCBOs).

Design/methodology/approach

Data were collected from a sample of non‐teaching staff at a university, and structural equation modeling was to be used for testing the relationships. The author argues that when organizational procedures are fairly implemented, they may lead employees to feeling happier about their tasks. Ths task satisfaction, in turn, would create a context prone to encouraging employees' compliance with the organization (conscientiousness) and active interest (civic virtue) in it, as well as tolerance to less than ideal circumstances (sportsmanship). The author suggests that it is in this satisfactory context where citizenship behaviors helping the organization (OCBOs) really occur.

Findings

Sequential χ2 difference test results indicated that PJ positively influenced task satisfaction and had a positive effect on citizenship directed at the organization (OCBOs) through its effect on employee task satisfaction.

Research limitations/implications

The study could suffer from mono‐method/source bias, and the university that supplied the sample has certain job conditions similar to those found in the public sector, thus raising concerns about the generalizability of the results.

Practical implications

The findings suggest that the scenario presented in our study leads to new and better understanding of how to promote citizenship directed at the organization (OCBOs). Since PJ predicts citizenship behaviors by eliciting task satisfaction, preparing the workplace with actions designed to “gain” task satisfaction, promote a fair system, and provide fair ways to establish tasks appears to be an efficient satisfaction‐producing strategy in promoting citizenship behaviors (OCBs).

Originality/value

Although fairness and satisfaction have been found to be significant attitudinal predictors of OCBs, no previous empirical studies have examined and supported the mediating role task satisfaction plays in explaining why PJ is able to predict citizenship behaviors directed at the organization (OCBOs).

Details

International Journal of Organizational Analysis, vol. 19 no. 3
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 9 August 2019

Bruce Rayton, Zeynep Y. Yalabik and Andriana Rapti

The purpose of this paper is to explore the relationship between fit (organization and job) perceptions and work engagement (WE).

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Abstract

Purpose

The purpose of this paper is to explore the relationship between fit (organization and job) perceptions and work engagement (WE).

Design/methodology/approach

The authors deployed a two-wave survey among 377 clerical employees of the specialist lending division of a large UK bank, with the waves separated by 12 months.

Findings

The results show a positive relationship between person organization (PO) and person job (PJ) fit perceptions (at Time 1) and WE (at Time 2). Job satisfaction (JS) and affective commitment (AC) dual-mediate these relationships. The effect of PO fit on WE manifests primarily via AC, while the effect of PJ fit manifests primarily via JS.

Practical implications

The study indicates that organizations should consider the fit of employees to their jobs and the organization when designing interventions intended to increase WE. Also, potential synergies exist between organizational interventions designed to influence employee attitudes focused on similar units of analysis: e.g., PJ fit with JS or PO fit with AC.

Originality/value

This study provides the first investigation of the dual-mediation, via JS and AC, of the effects of both PJ and PO fit on WE. Furthermore, the use of a time-lagged design strengthens the evidence for the novel hypotheses of this study and enables verification of findings in the extant literature.

Details

Journal of Managerial Psychology, vol. 34 no. 6
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 4 November 2014

Kirsten A. Way, Nerina L. Jimmieson and Prashant Bordia

The purpose of this paper is to test a multilevel model of the main and mediating effects of supervisor conflict management style (SCMS) climate and procedural justice (PJ

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Abstract

Purpose

The purpose of this paper is to test a multilevel model of the main and mediating effects of supervisor conflict management style (SCMS) climate and procedural justice (PJ) climate on employee strain. It is hypothesized that workgroup-level climate induced by SCMS can fall into four types: collaborative climate, yielding climate, forcing climate, or avoiding climate; that these group-level perceptions will have differential effects on employee strain, and will be mediated by PJ climate.

Design/methodology/approach

Multilevel SEM was used to analyze data from 420 employees nested in 61 workgroups.

Findings

Workgroups that perceived high supervisor collaborating climate reported lower sleep disturbance, job dissatisfaction, and action-taking cognitions. Workgroups that perceived high supervisor yielding climate and high supervisor forcing climate reported higher anxiety/depression, sleep disturbance, job dissatisfaction, and action-taking cognitions. Results supported a PJ climate mediation model when supervisors’ behavior was reported to be collaborative and yielding.

Research limitations/implications

The cross-sectional research design places limitations on conclusions about causality; thus, longitudinal studies are recommended.

Practical implications

Supervisor behavior in response to conflict may have far-reaching effects beyond those who are a party to the conflict. The more visible use of supervisor collaborative CMS may be beneficial.

Social implications

The economic costs associated with workplace conflict may be reduced through the application of these findings.

Originality/value

By applying multilevel theory and analysis, we extend workplace conflict theory.

Details

Journal of Managerial Psychology, vol. 29 no. 8
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 23 April 2020

Katrien Vandevelde, Elfi Baillien and Guy Notelaers

This study tested whether person-job fit (PJ-fit), person-group fit (PG-fit) and person-organization fit (PO-fit) relate to exposure to and enactment of workplace bullying (WB)…

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Abstract

Purpose

This study tested whether person-job fit (PJ-fit), person-group fit (PG-fit) and person-organization fit (PO-fit) relate to exposure to and enactment of workplace bullying (WB), mediated by strain and conflict.

Design/methodology/approach

Data from 1,077 employees were analysed using multiple mediator structural equation modelling (Mplus 8.0).

Findings

PJ-fit, PG-fit and PO-fit all related to WB. PG-fit accounted for most explained variance. PJ-fit, PG-fit and PO-fit related to bullying through strain; only PG-fit also related to bullying through conflict.

Research limitations/implications

PE-fit is valuable to parsimoniously investigate WB's multi-causal nature; and strain and conflict partially explain the associations. Future research may shed more light on the direction of these effects.

Practical implications

So far, scholars assumed that job design prevents WB (work-environment hypothesis). This study revealed that prevention should also focus on the fit between employee and group/organization.

Social implications

WB has high societal costs. The authors introduce a new angle to WB prevention. To counteract WB, practitioners should also look at PJ-fit, PG-fit and PO-fit. This is not only important for recruitment, but also for tenured employees (e.g. because of changes in employees' needs, the job, the group or the organization).

Originality/value

This study was the first to investigate the multi-causal nature of both WB exposure and enactment, by applying the lens of PE-fit, and testing explanatory mechanisms.

Details

Journal of Managerial Psychology, vol. 35 no. 5
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 18 June 2019

Jungsun (Sunny) Kim and Anthony Gatling

The purpose of this study is to investigate the effects of three person-environment (PE) fit dimensions (i.e. person-job, person-organizational and person-technology [PT] fit) on…

1140

Abstract

Purpose

The purpose of this study is to investigate the effects of three person-environment (PE) fit dimensions (i.e. person-job, person-organizational and person-technology [PT] fit) on employees’ engagement and service-oriented organizational citizenship behavior (OCB) dimensions (i.e. loyalty, service delivery and participation).

Design/methodology/approach

Both online and on-site surveys were used to collect data from customer-contact employees working at a resort-style hotel in the USA. A total of 290 complete responses were collected, and the results were analyzed using a confirmatory factor analysis and structural equation modeling.

Findings

The results revealed that the three PE fit dimensions positively influenced employee engagement. The results also showed that the three PE fit dimensions had significant indirect effects on the three OCB dimensions via engagement, except for the relationship between PT fit and participation. PT fit only had a significant direct effect on participation.

Originality/value

This study contributes to the current PE fit, engagement and OCB literature by adding PT fit and testing the effects of the three PE fit dimensions on service-oriented OCB via engagement. This study recommends that hospitality companies develop strategies and tactics to improve their employees’ PE fit and engagement because they are the key determinants of service-oriented OCB.

研究目的

本论文旨在检验三种人-环境(PE)合适度维度(即人-工作 人-组织 人-科技)对员工参与和以服务为本的组织公民行为(OCB)维度(如忠诚度 服务传递 和参与)的影响。

研究设计/方法/途径

研究采样通过线上和线下问卷, 样本包括与顾客接触的在美国度假村式酒店工作的员工。样本数量为290份。研究分析方法包括验证性分子分析和结构方程模型。

研究结果

研究结果表明三种 PE 合适度维度对员工参与有积极影响。研究结果还表明三种PE合适度维度通过员工参与变量对三种 OCB 的维度有显著影响, 除了 PT 与参与之间的关系外。PT 合适度只对参与有显著直接影响。

研究原创性/价值

本论文对目前有关PE合适度 员工参与 和OCB文献有着显著贡献, 其增添了PT合适度, 还检验了三种PE合适度维度对服务为本OCB通过员工参与变量的间接影响。本论文推荐酒店业相关企业应该制定政策和方针来提高员工PE合适度, 因为 PE 合适度是服务为本OCB变量的关键维度。

关键词:人-环境合适度 人-工作合适度, 人-组织合适度 人-科技合适度 员工参与 以服务为本的组织公民行为(OCB)

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研究论文

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