Search results

This study aims to contribute novel insights into understanding and mitigating the harmful consequences of abusive supervision (AS) by examining the association between AS experiences, revenge, forgiveness, and the moderating role of emotional intelligence (EI). The key argument is that employees' EI can influence the AS experience through affective processes, countering supervisors' abusive behaviors.

A between-person scenario-based experiment was conducted with 366 participants divided into AS and control groups. The study explored the association between AS experience and revenge/forgiveness, mediated by core affect (valence and activation). EI abilities were measured as a moderator. Data analysis examined the relationships and interactions among AS, revenge/forgiveness, EI, and affective experiences.

The study reveals significant findings indicating that AS experiences were positively associated with revenge and negatively associated with forgiveness. The mediation analysis confirmed the role of core affect in these relationships. EI emerged as a moderator, shaping the association between AS experiences and revenge/forgiveness. Importantly, participants with higher EI exhibited lower revenge intentions, demonstrating the potential of EI to mitigate the adverse effects of AS. Unexpectedly, individuals with high EI also expressed fewer forgiveness intentions.

This study provides a comprehensive understanding of how employees can effectively counterbalance the impact of AS through higher levels of strategic EI. Examining core affect as a mediator offers novel insights into coping mechanisms in response to AS experiences and their consequences.

The study acknowledges several limitations, as the scenarios may only partially capture the complexities of real-life AS situations. The focus on a specific context and the sample characteristics limit the generalizability of the findings. Future research should explore diverse organizational contexts and employ longitudinal designs.

The findings have practical implications for organizations as enhancing employees' EI skills through training programs interventions and integrating EI into organizational culture and leadership conduct.

The purpose of this paper is to identify what managerial implications research related to inter-organizational interfaces has been produced in marketing. For this aim, the authors focus on a specific concept implemented in many firms that operate on business-to-business markets, which is key account management (KAM).

The authors used the Ebsco Database entering “account management” as a key word in the title row. The search provided 51 papers to which the authors added four MSI reports written by Moriarty and Shapiro between 1980 and 1984. The authors then identified such keywords as “managers”, “practitioners”, “marketers”, “managerial”, “business”, and their variations as well as normative words such as “should”, “must”, etc. in order to identify managerial implications.

Four main findings are provided: a clear managerial purpose is affirmed by KAM academic works whether as a central “purpose” of the works or as “implications”; these managerial implications may display different forms (dimensions to be considered, consequences to anticipate, advices); though the managerial scope of KAM works is clearly visible, the sophistication of managerial recommendations remains … limited; the identification of who is exactly “the manager” targeted by the implications remains vague.

The authors discuss the notion of managerial relevance of academic research.

The authors explore sources for practices (whether they are the ones of scholars or managers) that could help “spelling out more effectively the managerial implications.

To the knowledge this is the first work that reviews so precisely how academic articles address to the managerial audience on a precise issue. Furthermore, the authors believe that KAM is an interesting and appropriate field for such a review because it is widely implemented on business markets.

Facilities management (FM) as a strategic management tool has been an attractive research topic among scholars and practitioners alike for decades. The primary purpose of this paper is threefold: to assess the extent of use of FM roles (strategic, tactical and operational); to examine user satisfaction of service quality performance; and to analyse the influence of FM roles on service quality performance using data from Nigeria’s banking sector.

Relying on exploratory cross-sectional survey, 350 copies of a structured questionnaire were purposively distributed to senior management staff, bank staff, FM supervisors and bank customers in Lagos, Nigeria. One hundred and forty valid responses were returned to give a response rate of 40%. Data collected were analysed using descriptive, Spearman rank correlation and Kruskal–Wallis tests.

It was discovered that strategic facilities planning, IT planning strategy and real estate decisions are the most important FM roles at the strategic level; resource management, data control and planning change at the tactical level; and implementations, building operations and emergencies at the operation level. Findings equally revealed that visual appealing of materials associated with services (tangibles), insisting on error-free records (reliability), willing to help (responsiveness), having the knowledge to answer questions (assurance) and giving individualised attention (empathy) were the most important service quality performance indicators. Furthermore, the study revealed that strategic FM roles significantly influenced tangibles, reliability and responsiveness of staff and the services. Besides, tactical FM roles significantly influenced all service quality indicators except assurance, while operational FM roles had significant influence on tangibles, responsiveness and empathy.

To the best of the author’s knowledge, this study has provided first ever insight into the extent of FM strategic roles in the banking sector and influence of FM roles on service quality performance.

The purpose of this paper is to highlight the importance of performance measurement (PM) within construction research and development (R&D) activities to enhance its efficiency and effectiveness.

A comprehensive literature review is used as the methodology of this paper where it will look into two main areas. First, the paper discusses R&D work in construction industry with particular reference to its role, main contributors, and the issues which hinders its successfulness. From this section the paper arrives at a definition for construction R&D and the scope of the study. The second section of the paper defines PM and identifies the importance of it in general. Finally, the paper justifies how the issues within construction R&D could be minimised by implementing PM system.

The paper justifies the implementation of PM within construction R&D and identifies how PM could enhance the efficiency and effectiveness of construction R&D through: identifying requirements of the parties involved within the research process; defining clear aims and objectives; evaluation of the successfulness of activates/confirmation of milestones; providing information for the research funders regarding the utilisation of resources; improving the communication and coordination of the parties involved; and providing feedback for future improvements of the research work.

The paper reveals the impact and influence of PM towards the construction R&D activities.

Although there is a growing emphasis on the importance of spirituality in the workplace, the majority of calls for leaders to consider the spiritual dimension fail to offer assistance in a meaningful way, and in a language to which leaders can relate, with the challenges of doing this. The purpose of this paper is to offer leaders practical guidance. After providing a summary of the reasons for a leader to examine spirituality in the workplace, questions are highlighted which look at how to nurture the spiritual dimension in the workplace.

The authors have developed a holistic framework, and use this to guide leaders through the complexities of working with the spiritual phenomenon. They draw on their experience as leaders and on Smith's research with leaders of organisations, and his PhD, which explored the possibility of a greater spiritual focus within the UK police.

Eight key questions for leaders are identified as the route through the complexities of this topic. The authors share their thoughts and the research evidence related to these questions and, while there are no easy answers, these questions can be used by the reader to help them decide for themselves what to do in the context of their own organisation.

There are many calls for leaders to embrace the spiritual dimension in their leadership role, and many explanations as to why they should do this. However, there are a number of practical issues to be considered if this is to be done effectively, and the majority of calls do not examine these questions. This paper addresses this need and identifies the important practical questions that leaders will need to consider.

The paper's unique contribution is to offer a framework that incorporates the spiritual dimension into a holistic approach, and guides leaders on all the areas to consider in this approach. The eight questions identified are original and provocative and encourage leaders to consider the practical issues of nurturing spirituality in the workplace. The framework and questions also offer an excellent structure on which future research can be built.

This paper argues that a new theory of community industrial relations is needed that recognises fewer boundaries between work and family. The theory needs to recognise a mutual exchange between the traditional “actors” in the industrial relationship (unions, employers and the government) and “interactors” in the community rather than continue to assume a separation between the external and internal industrial environment that has underpinned traditional industrial relations theory. More importantly the theory needs to be gender inclusive and recognise the important role played by women as a link between industrial actors and the community. The paper presents examples of community‐union activity to illustrate the reality of the decrease in separation between community and industrial parties. In so doing the paper draws on the experiences of female partners of male unionists in traditional male workplaces. The paper proposes a new gender inclusive model of community industrial relations. Based on this model the paper proposes a new theory of community industrial relations in which interchange occurs between the traditional industrial relations actors and various groups of interactors within the community within the broader social/cultural, economic, political, and legal environment, for mutual advantage of all parties. This theory is in its formative stage and this requires further testing before it can be claimed as a general theory.

This paper argues that structural and institutional reforms imposed by the military regime and accepted by the Concertación impose substantial impediments to collective action among Chile's popular sectors. In particular, labor market and social welfare policies exacerbate social stratification, deprive the public of vital resources, reinforce workers’ vulnerability to market forces and undermine social trust. These dynamics and the state structures that perpetuate them indicate the state's role in either facilitating or impeding collective action among subordinate segments of the population. They further suggest the negative impact neoliberalism has on the quality of democracy by constraining popular participation.

This paper aims to draw attention to the emerging phenomenon of business to business (B2B) digital content marketing, offers a range of insights and reflections on good practice and contributes to theoretical understanding of the role of digital content in marketing. B2B digital content marketing is an inbound marketing technique and hence offers a solution to the declining effectiveness of traditional interruptive marketing techniques.

Semi-structured interviews were conducted with 15 key informants involved in B2B content marketing in the USA, UK and France, in five industry sectors.

B2B digital content marketing is an inbound marketing technique, effected through web page, social media and value-add content, and is perceived to be a useful tool for achieving and sustaining trusted brand status. Creating content that is valuable to B2B audiences requires brands to take a “publishing” approach, which involves developing an understanding of the audience’s information needs, and their purchase consideration cycle. Valuable content is described as being useful, relevant, compelling and timely. Content marketing requires a cultural change from “selling” to “helping”, which in turn requires different marketing objectives, tactics, metrics and skills to those associated with more traditional marketing approaches. The article concludes with a theoretical discussion on the role of digital content in marketing, thereby contextualising the findings from this study within a broader exploration of the role of digital content in marketing and relational exchanges.

As the first research study to explore the use of digital content marketing in B2B contexts, this research positions digital content marketing with regard to prior theory, and provides both an agenda for further research, and suggestions for practice.

Argues, with evidence from a number of related studies, that in order to effectively manage quality in the construction project environment, firms need two things. First, externally orientated, flexible, quality improvement systems are required. Second, firms need a targeted approach to investing in key stable relationships in the supply network of which they are a part.

Facilities management tends to be technically orientated and reactive. However, the information revolution is having massive impacts in terms of where, when and how people work. As a consequence “facilities” are being propelled to centre stage as a strategic issue, even if they were not perceived as such before. To grasp this opportunity facilities managers need to engage in a balanced, coherent set of operational and strategic interactions and this paper sets out a generic model that identifies these. In addition, to address the strategic issues strong relationships with key players need to be progressively established so that tacit knowledge can flow creatively. This has profound implications for the required mindset, knowledge and skills of facilities managers.