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The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

Strong growth and social progress have made Brazil one of the world’s leading economies over the past three decades, but Brazil remains a highly unequal country with an urgent need for reforms to sustain and continue development with inclusive growth. This chapter introduces sustainable foreign direct investments (FDIs), which can be tools to promote sustainable development and improve the living conditions of all Brazilians, thus representing entrepreneurship for social change in Brazil. Although there is a large recognition that FDIs might pave the way for sustainable development, it does not happen in an automatic way and, in this chapter, some instruments are presented as pathways for achieving that aim in Brazil. First, it analyses the scenario of inequalities in Brazil and a call for more sustainable private investments to achieve social inclusion. Next, it introduces the state of the art of Brazil’s framework and legislation on sustainable FDIs. Last, it presents initiatives on financing and promotion of sustainable development in Brazil. This chapter comes to a conclusion that Brazil has taken the first steps, but much more has to be done in order to effectively introduce sustainable FDIs as entrepreneurial tools for social inclusion, reduction of inequalities and better conditions of life for all Brazilians.

Previous studies have highlighted that communication barrier was one of the major safety problems faced by ethnic minority (EM) workers. This study aims to model the predominant safety communication networks of EM crews and explore the relationships among safety communication networks, individual attributes, safety climate, near misses and injuries of EM crews.

Case studies were conducted with EM crews in the Hong Kong construction industry. Demographic attribute, network, safety climate and accidents data were collected through questionnaires and analyzed by a combination of social network analysis (SNA), cross-case comparison and nonparametric tests.

The results revealed that language proficiency, network density and level of reciprocity were contributing factors of distinguishing high and low safety performing EM crews. EM management received more safety information from EM workers than local management. The centrality of EM workers was significantly related to their age, the perceived priority of safety and language ability.

The research findings regarding the impact of safety communication network characteristics on the safety performance of EM crews provides insights to employers on how to cultivate effective safety communication patterns within EM crews that can lead to better safety performance. The connections between personal attributes and their positions in safety communication networks could help the employers identify the EM workers who are positioned on edges of networks and need more attention.

This study contributes to knowledge by enriching the limited research on analyzing safety communication of small construction crews using SNA and expanding the research object to EM construction crews in the literature, who are more vulnerable to construction accidents. This research also extends the existing body of knowledge from studies mainly carried out in Western culture to Eastern culture. Although safety communication has been regarded as important for EM workers, there is a lack of quantitative analysis on this at a crew level. The present study provides empirical research to reveal authentic safety communication networks and their connections with safety performance and personal attributes.

Singapore, a multiracial nation, where 80% of the population resides in mid- to high-rise public housing estates, provides an interesting milieu to study neighbouring in the context of high-density living. Its geopolitical position and socio-demographic features – such as an ageing demographic, changing family structure, and increasingly diverse population – have rendered social cohesion an integral aspect of national and neighbourhood-level policies, programmes, and institutions. However, these programmes and policies are built on a relatively static national narrative around mutuality, harmony, and community bonding that rarely takes into consideration current social, temporal, and spatial constructions of neighbouring. It is in this light that we re-examine the social construction of ‘neighbours’ and ‘neighbourliness’ in Singapore using a holistic quality of life (QoL) framework to better understand both institutional and lived forms of neighbourliness. A mixed-methods research approach, comprising 243 semi-structured interviews (161 with a Q method component) and a large-scale survey comprising 3,134 participants, was conducted to explore and assess current norms, attitudes, and practices around neighbouring. Our findings show a dominant set of practices around neighbouring that are polite, minimal, and often referred to as ‘hi/bye’. we note two particular perspectives of the relative importance of neighbours in contributing to QoL and consider the effects of hi/bye neighbouring upon an older group of residents for whom neighbours are still important. This deeper understanding around neighbouring in public housing estates also brings relevant insights to related social cohesion policies and programmes.

For a field approaching a critical period of reappraisal and rethinking of methods, user education is well served by secondary material. A definitive history of training in the use of the library by Bonn in 1960 has been followed by a steady flow of review articles on the subject. Tidmarsh in 1968 concentrated on instruction in the use of academic libraries. After briefly tracing the historical background in Britain and America she went on to describe developments in Britain in theory and practice following the proposals of the Library Association University and Research Section in 1949 for a three‐stage user education programme. She concluded her review with a discussion of the three main problems that were then, and to a certain extent still are, hampering the spread of user education—inadequate finance, lack of timetabled time, and indifference of academic staff. Mews reviewing developments in teaching the use of books and libraries, again with reference to British academic libraries for the period 1966–70, examined courses reported during that period paying particular attention to instruction for new students and undergraduates. Trends she noted included a move to the use of audio‐visual aids and to the appointment of information officers, bringing new opportunities for person‐to‐person enquiries. Surveying current practice in 1970 Pugh noted many difficulties faced by library instruction programmes at the time. These problems were taken up by Scrivener in a significant article describing instruction in library use as a persisting problem. ‘The welter of writing shows clearly the extent of interest in the subject and equally clearly that it is a problem (or complex of problems) to which no generally accepted solutions have been found.’ In America the approaches to teaching library skills to college students have been studied by Dudley, a study which included descriptions of two accredited courses at the Berkeley and Los Angeles campuses of the University of California. More recently Givens after discussing the history of the role of the library in user education studied the educational developments of the ‘sixties and the libraries’ response. He discussed the componsnets of a user education programme and the rethinking and reorganization that would be required to achieve that programme.

‘It happens not infrequently, that books of great value cannot be published in the usual way, as the very circumstance which ought to recommend them, viz., their rare or peculiar learning, narrows proportionally the limits of their circulation. Works of great merit have often been published at a loss both to author and publisher; and previous to the establishment of the printing clubs, books of a peculiar kind were rarely issued, and our literary and scientific progress seemed to be unusually dull.’

Monographs are conventionally books which report specialized research work to a restricted readership. The publishing of such books requires special publishing skills of both an editorial and financial type. Many scholarly publishers make great use of academic advisers and scouts who seek out research workers and can actually bring about the writing of new books. Scholars and publishers exist in a symbiotic relationship which contains areas of potential mutual benefit but also potential conflict. Good publishers are greatly appreciated by authors who themselves become a part of the communication network.

The climate change and related impacts are experienced around the world. There arise different triggering factors to climate change and impact. The purpose of this study is to figure out how changes in vegetation cover may or may not have an impact to climate change. The research will produce ideas for vegetation preservation and replant.

The investigation was probed for 34 years’ time period starting from the year 1981 to 2015. After testing and checking for serial autocorrelation in the vegetation data series, Mann–Kendal nonparametric statistical evaluation was carried out to investigate vegetation cover trends. Sen’s method was deployed to investigate the magnitude of vegetation cover change in natural differential vegetation index (NDVI) unit per year. Furthermore, the ArcGIS spatial analysis tools were used for the calculation of mean NDVI distribution and also for carrying out the spatial investigation of trends at each specific location within the study region.

The yearly mean NDVI during the study period was observed to have a decreasing trend. The mean NDVI value ranges between 0.32 and 0.98 NDVI unit, and hence, this means from less or poor vegetated zones to higher or healthier vegetated zones. The mean NDVI value was seen decreasing toward the highlands regions. The NDVI-rainfall correlation was observed to be stronger than the NDVI-temperature correlation. The % area coverage of NDVI-rainfall positive correlation was higher than the negative correlation. The % area coverage of NDVI-temperature negative correlation was higher than the positive correlation within the study region. Rainfall is seen as a highly influencing climatic factor for vegetation growth than the temperature within the study region.

This study in this country is a new approach for climate change monitoring and planning for the survival of the people of Papua New Guinea, especially for the farmer and those who is living in the coastal area.

This paper proposes a new hierarchical approach toward MIS evaluation, which emphasizes the evaluation of the strategic aspects of MIS, as well as the evaluations of the activities of MIS functions and the quality of application systems. Based on the previous studies and the preliminary field survey, concepts and contents of three hierarchical evaluation types such as system‐oriented, function‐oriented and strategy‐oriented evaluations were presented, and four propositions were drawn. The surveys of 130 Korean firms, conducted in 1991 and 1997 successively, show that majority of firms use system‐oriented or function‐oriented evaluation type, although the usage rate of strategy‐oriented type is slightly higher in 1997 than in 1991 and most MIS managers consider the strategy‐oriented evaluation as the ideal one. It is also found that the firms of higher MIS maturity use the strategy‐oriented evaluation type, and the firms with strategy‐oriented evaluation type show a higher MIS performance. Results of this study imply that strategic roles of MIS should be more emphasized and different evaluation types should be used along with MIS maturity. In addition, the design of MIS evaluation framework should be done carefully in the strategic and managerial contexts, because MIS performance can vary with evaluation type. Finally, some limitations of the study and directions for further research were suggested.