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Since the mid-1990s, the social model of disability has come under scrutiny. Several researchers have examined the role of ontology (philosophical ideas about the nature of what it means to be human) in relation to disability. In this paper, we situate this burgeoning understanding of disability within the set of post-cartesian ontologies, which disrupt the separation of the mind from the body and its attendant dichotomies. Furthermore, we seek to show how such a change can carry through to the research paradigm and therefore affect tangible outcomes of disability research.

A commitment to an embodied ontology requires first and foremost that researchers rethink what is being studied by focusing on the diverse characteristics of being and its actualization within the world. This will involve an emphasis on the lived experience of the body, including issues of affect, identity and movement, as well as broader issues of embodied being.

Using a research program currently underway at the Center for Interdisciplinary Research in Rehabilitation and Social Integration (CIRRIS) as a detailed example, we draw on the ontological framework to help articulate the way research can be re-organized. We show how projects at different scales can be brought to work together, and highlight how a focus on embodiment issues facilitates such multi-disciplinary, inter-project collaboration. We note that adopting such an ontology-based framework will accomplish three major outcomes: (1) increase the relevance and effectiveness of new projects with regard to the overall vision; (2) enhance cross-project synergies and ensure stronger ties between research and practice; and (3) contribute to shifting the underlying ontology from a more cartesian approach to a post-cartesian embodied perspective.

The new ontologies embrace, integrate and extend the earlier social and biomedical perspectives, and offer a critical perspective on technology. The embodied approach recognizes not only the embodiment of research subjects, but also the embodied experience of the researchers themselves. In addition, the approach leads to a more holistic organization of research within a global, interconnected structure of projects rather than simply a collection of separate projects organized into thematic areas, as was done in previous decades. This reorganization of research enhances the ability to engage academic researchers with practitioners not just in the hospital and clinical settings, but also within the wider community.

Despite increasing interest in business model innovation (BMI), there is only limited scholarship that examines how business model (BM) innovators present and explain their innovations to various stakeholders. As BMI often involves the creation of a new ecosystem, understanding how innovators can gain support of future ecosystem members is important. Based on a longitudinal case study of Salesforce, a pioneer in cloud computing, the authors show how the innovator’s skillful framing to different audiences fosters the emergence of an ecosystem around the new BM. The authors suggest that effective framing constitutes an important strategic process that enables BM innovators to shape new ecosystems due to the performative power of words.

The purpose of this paper is to provide a critical and informative exploration of the emerging roles and rising influence of the Global South in shaping the future of global governance. Specifically, it inquires into the following questions: How is the Global South impacting the way we govern globally? What are the pushers, pulls and weights to the futures of global governance? Using Jim Dator’s alternative futures archetype, what is the future of global governance? What are the emerging issues and trends?

It uses Sohail Inayatullah’s futures triangle to map the drivers – the pushes, pulls and weights of global governance and Jim Dator’s archetypes – continued economic growth, collapse, conserver and transformation – to imagine and construct alternative futures of global governance.

The futures triangle analysis maps and reveals three diverse but causally linked Global South narratives of global governance. The pulls of the future include the Brazil, Russia, India, China and South Africa leading the way, and emerging economies reinforcing the pluralization of global governance discourses and systems. New governance regimes create new global governance dynamics and North – South relations. Their increasing social, political and economic clout leads to new governance structures. The Global South’s rising human development index, economic growth, decreasing financial reliance, the rise of minilateralism and South – South cooperation is a push of the present. Weights are recurring financial constraints, their lack of technical capacity, existing international laws, stagnating bureaucracy, poverty, domestic issues and state centrism (among others). Four alternative global governance scenarios emerge: a harmonious world is everybody’s business – a state-centric and economic growth global governance future. Here, the dynamics of global governance remain the same as zero-sum thinking informs the rules of the game. In dangerous transitions and the rise of the rest, however, the status quo is disrupted as power shifts rapidly and detrimentally. Then, in mosaic of the old structure, the South embraces protectionism, and the old vanguards return. Finally, in all boats rise substantially, power is redistributed as emerging states gain larger, formal (and informal) leadership roles in global governance. The global world order is re-designed for the Global South. A world parliament is created and stronger regional confederation or unions emerge.

This paper extensively utilizes existing and emerging literature, official reports, blogs, interviews, books and other digital texts on global governance. The sources relevance is analyzed using the futures triangle tool and dissected to present four detailed scenarios using Dator’s alternative futures archetype. This study seeks to initially explore alternative futures of global governance from the perspective of the Global South. While some studies have approached the topic, only a few authors have addressed global governance using futures tools and methods. The goal of this research is to map and explore some alternative futures of global governance. The paper is less useful in predicting what lies ahead. Its intention is to highlight the “rise of the different” and to create a space for more meaningful conversations on global governance.

This research could provide futurists, policy-makers, international relations scholars and global governance advocates some alternative narratives, frameworks and images of global governance. While it does not offer any specific structures and solutions, it offers a number of emerging issues and perspectives from the Global South that decision-makers and institutions might want to consider as they rethink global governance.

This paper highlights the emerging roles and perspectives of the Global South in global governance. It identifies some “trading zones” and “emerging issues” that may inspire actors to create new global governance spaces, innovate alternative narratives and design new frameworks of global governance.

It maps and constructs some plausible scenarios of global governance that emphasize Global South perspectives while using futures tools and methods.

Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences.

In 2017, US federal agencies awarded over $86 billion in contracts to small businesses owned by members of under-represented groups (minorities, women, service-disabled veterans, and certified businesses located in economically distressed areas). The vast scale and scope of public procurement coupled with policies for supporting small disadvantaged businesses may drive federal agencies toward greater inclusiveness in awarding contracts, which may shape broader societal patterns of economic participation and social equity. However, the level of inclusiveness varies considerably across different federal agencies. The authors posit that differences in three key organizational mechanisms associated with federal agencies’ decision-making processes – administrative discretion, workplace discrimination, and legislative oversight – influence an agency’s level of inclusiveness in awarding contracts. They test these ideas using the annual small business procurement activities of 41 federal agencies, large and small, from 2002 to 2011. The authors find empirical evidence for economically significant effects of discretion, discrimination, and oversight on an agency’s inclusiveness in awarding contracts and discuss the scholarly, managerial, and policy implications.

The aim of this study is to examine how brand trust moderates the effect of brand experience on brand loyalty mediated by brand love in the context of Korean smartphone users. The authors examine the relationships focused on Apple iPhone and Samsung Galaxy phone.

The authors designed the conceptual model based on theoretical and empirical background. The authors collected data using a self-administered structured questionnaire through an online research company. The authors tested the hypotheses using a structural equation modeling in AMOS and PROCESS macro model number 8 based on 598 Korean smartphone users.

The authors found that brand experiences affect brand love, and brand love affects brand loyalty. The authors found that brand experiences affect brand loyalty directly, and brand love mediated the relationship between brand experiences and brand loyalty. The authors found that brand trust had a moderating effect between brand experiences and brand love but had no moderating effect between brand experiences and brand loyalty. Finally, the authors found that brand trust has a moderated mediation role between brand experiences, brand love and brand loyalty.

This is the first study to examine the moderated mediation role of brand trust in the relationship between brand experiences, brand love and brand loyalty focused on Apple iPhone and Samsung Galaxy phone users in the Korean context.

Prior studies examining the relationship between organizational commitment and organizational behavior contain several limitations, such as mixed levels of measurement and lack of empirical study in different social contexts. Using Mowday, Porter, and Steers's approach, this study aims to investigate individual demographic, personal, departmental and community characteristics as factors affecting police officers' levels of strategy commitment.

Using attitudinal measures of individual, departmental, and community traits, which were developed by Michigan Regional Community Policing Institute, the current study collected data from 206 randomly selected South Korean police officers who were designated as community‐oriented policing (COP) officers or who were under COP training at the time of the survey.

The current study found that officers' creativity and community ownership were significantly related to strategy commitment to COP. In addition, it was found that officers' demographic characteristics were not significantly related to the levels of commitment to COP. Regarding departmental characteristics, supportive climate among officers was significantly and positively related to officers' levels of commitment to COP. Finally, officers in rural agencies were more likely to have higher levels of commitment to COP in South Korea.

Although the current study utilized random samples for data collection, the size of the data set was relatively small. Thus, generalization of the findings from this study should be cautiously carried out. Based on the findings, policy implications are suggested.

The current study attempts to identify factors affecting commitment to COP at multiple levels (individual, organizational and community levels) using attitudinal measures of various aspects of policing in South Korea. The findings will add to the comparative understanding on officers' commitment to COP.

This paper aim to investigate how organic labeling impacts perceived value for money (PVFM) as well as attitudinal and behavioral brand loyalty for private label brands (PLBs). This impact is tested for different product categories and retailers.

Two online experiments are conducted with different product categories (i.e. eggs and chocolate) and different retailers (i.e. Auchan and Carrefour). For each experiment, a multivariate analysis of covariance with brand type (i.e. PLBs and organic PLBs) as the independent variables, the PVFM and brand loyalty as the dependent variables as well as consumers’ characteristics, involvement with organic products and attitudes toward the retailer as the covariates is run.

On aggregate, organic PLBs prompt a higher PVFM as well as a higher attitudinal and behavioral loyalty than the PLBs. These results are consistent across the above-mentioned product categories and retailers.

This study advances knowledge on organic labeling for the PLBs.

Retailers gain insights on the perceptions and behaviors toward organic PLBs versus standard PLBs.

This study tests how an organic label impacts the PVFM and brand loyalty for the PLBs.