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This study aims to examine emotional intelligence (EI) and organizational communication as predictors of teamwork effectiveness among bank employees in Nigeria. The Nigerian banking industry suffered financial crisis, leading to depression, following inability to meet standards of the regulatory body. With current emphasis on teamwork for business growth, literatures suggest EI and organizational communication as predictors for teamwork effectiveness.

A cross-sectional survey of 230 bank employees, selected through multistage sampling, using a valid and reliable structured questionnaire that incorporated all research variables was used for data collection. A questionnaire containing the research scales was administered and data were collected.

Positive relationship was established between perceived teamwork effectiveness and components of EI, including self-emotion appraisal, other’s emotion appraisal (OEA), actual use of emotion and regulation of emotion (ROE) and perceived organizational communication effectiveness. Hierarchical regression analysis reveals that age, gender, job status and educational qualification jointly predicted teamwork effectiveness, although only educational qualification contributed significantly. The inclusion of EI dimensions showed that only OEA, actual use of emotion and ROE were significant predictors, along with organizational communication.

Data collected were based on self-report of the participants. It is advised that more objective measures could be devised. The findings are limited to the banking industry and cannot be generalized to other work organizations. The research was conducted in Nigeria, a developing country; thus, the findings may not be generalized to the developed nations.

Educational factor could be applied in engaging team members. On the alternative, commercial banks should invest in periodic training programs to enhance employee communication skills and EI. Human resources personnel could use these research outcomes to enhance the selection and placement of employees in commercial banks. By these research findings the adequacies of some psychological theories in explaining team effectiveness have been empirically implicated, and the literature on team effectiveness has been increased. Consequently, commercial banks should invest in periodic training programs to enhance employee communication skills and EI, and use these findings to enhance selection and placement in Nigerian banks. It is evident from the results of the present study that the more educated team members are the more likely their teams would be effective in the teamwork. However, periodic training (both off the job and on the job) on EI and its pertinent dimensions, and adoption of appropriate communication styles, could be used to compliment educational deficiencies. Thus, the less educated persons could function adequately in teams if they receive the empowerment. The human resources managers are to note that new bank employees would be better team players when there are adequate orientated on programs on how towards effective to communicate at teamwork functions.

It is evident from these research findings that EI and appropriate organizational communication are behavioral tools that could enhance team interaction and consequently improve team effectiveness.

It is revealed how teams could be made effective through the combined factors of EI and organizational communication, especially among bank employees in Nigeria. Unlike some other studies, this research discovered the specific EI factors that could enhance team effectiveness, not just general EI. It empirically validated some theories that are proposed in relation to EI and organizational communication. This study showcased how teams could be made more effective in the banking sector of the Nigerian economy.

In Nigeria, family is most important. It is usually made up of people who are related by blood, marriage, or adoption. Family plays a major role in influencing the use of psychoactive substances by adolescents and can help protect the adolescents or the reverse. Family differs in so many ways, for example, in the extent of support for education, children’s upbringing, monitoring peer activities among others. There are certain family situations where values are not being instilled, parental and social guides are not in place to ensure that children are well brought up. High levels of economic hardship (such as unemployment), family conflict, poor communication skills, domestic violence, parental divorce or single parenting, death, parental criminal activity among others disrupt parenting which reduces adolescents’ emotional security and reinforce the use of aggression and interpersonal hostility which in turn expose them to certain risks of psychoactive substance use. It is in this context that this chapter examines how family factors affect the use of psychoactive substances among adolescents in Nigeria. Empirical investigations were carried out through a review of literature search. The findings show family factors having a significant influence on the use of psychoactive substances among adolescents in Nigeria. In addition, proper parental relationship through training of moral values, teachings of the immense danger attributed to the use of psychoactive substances through counseling and communication skills could serve as a control measure that will discourage the future use and thus improve the health, safety and the general well-being of the adolescents.

The purpose of this paper is to focus on investigating labour productivity in the agricultural sector of Sub-Sahara Africa (SSA) countries between the periods of 2010 and 2017.

The study adopted descriptive design. The sample size for this research includes 43 SSA nations. Measuring SSA nation’s agricultural productivity in this study was based on input and output factors relating to the labour resource utilisation between the periods of 2010 and 2017. Data envelopment analysis (DEA) and panel regression analysis were carried out to examine labour productivity within the set periods.

The findings from the study suggest that labour productivity in the agricultural sector of SSA countries can be improved from its presently low state of productivity. The statistical analysis showed that between the periods of 2010 and 2013, only about 34.9 per cent of countries in the region were technically efficient in the utilisation of labour resources for productive use. More disturbing was that, from 2014 to 2017, labour productivity drooped to 11.6 per cent. Meanwhile, employment of labour in the agricultural sector revealed as low as 1.58 percentage to crop production index in the region. Notably, there is the potential of labour employment to derive as high as 80 per cent yield to the gross domestic product of economies in the SSA region.

Considering the strategic role of labour to the agricultural sector of SSA countries, there must be a stakeholders approach to stimulating the interest of the populace of these countries and getting them actively involved in the agricultural sector. This imply that government, investors, support agencies from developed economies and populace of the SSA nations must support the drive towards agricultural productivity of the SSA nations.

This study established a research agenda that involved a paradigm shift from the more rampant literature on foreign investments, agricultural research, rural livelihood and well-being, among others to focusing on issues that pertain to labour productivity for sustainable agricultural yields in SSA countries. Also, the methodology adopted in the study, such as application of DEA and regression analysis to panel data, shows a departure from single units of analysis adopted by existing studies.

The aim of the study is to compare the effect of steaming method and time on the physico‐chemical properties of underutilized Dioscorea dumetorum with three more commonly consumed Dioscorea rotundata, Dioscorea cayenensis and Dioscorea alata.

Raw and pre‐gelatinized flour were produced from the yam species. Pre‐gelatinization was done by steaming diced cubes in autoclave at 68,950 Nm‐2 for 5 min and in Barlett steamer at 98±2°C for 10, 20 and 30 min. Flour samples were analyzed for amylose content, swelling index, consistency, solubility, water absorption capacity, and iodine affinity for starch.

The physico‐chemical properties of the flours were affected by both species and steaming time. Pre‐gelatinization of the tuber reduced amylose content in all the yam species, which reduced further with increase in steaming time. Except for amylose content and iodine affinity for starch, D. dumetorum compared with D. rotundata and D. cayenensis in the parameters that were measured. Samples autoclaved for 5 min had value similar to those steamed in Barlett steamer for 10 and 20 min for all the parameters that were measured, except consistency.

It is very important to encourage the cultivation and utilization of D. dumetorum because of the high yield and nutritional composition to enhance the nutritional and financial well‐being of the populace.

Pre‐gelatinization is important as pre‐treatment for yam tubers. Underutilized D. dumetorum could be useful in ingredient formulation for product development, especially as a thickening agent.

Good health is important for the happiness and productivity of employees of any organization and a nation. With the declining government funding for public Universities in Kenya, providing health cover for employees is a real challenge. Thus, the universities have to explore widely acceptable and sustainable options. This study aims to explore the correlations of employee preferences for health care schemes and evaluated the cost implications of each of the available Schemes.

The study applied a multinomial probit analysis on cross-sectional data from Taita Taveta University (TTU) in Kenya's coastal region. Cost-benefit analysis was used to rank alternative healthcare schemes. For triangulation of information, individual interviews were supplemented with key informant interviews.

Two sets of factors, personal attributes of employees and the attributes of the health care provider, were found to drive employee preferences for health care schemes. Thus, the universities need to consider these attributes in their choice sets of health care schemes to gain employee support.

The study was based on a cross-sectional survey that may not capture the dynamic elements in institutional management. Thus, future research may build panel data on the current one for further analysis.

The study found that household characteristics and the perceived attributes of the healthcare providers are key drivers of the preferences. Thus, it is important to consider the characteristics of the employees (for example, age, family sizes, etc.) and attributes of healthcare providers before selecting a healthcare scheme for the workers

This is a pioneer study on the choice of healthcare scheme for institutions of higher learning in Kenya. Universities are made aware of what informs employee's preferences for health schemes. This is important for tailoring health care schemes to match employee preferences for greater satisfaction.

This study aims to evaluate impacts of construction professionals (CPs) conflict on performance in the Nigerian construction industry (NCI).

A quantitative method was used for this research. Questionnaires were sent to various CPs in Southwestern part of Nigeria. A total of 150 questionnaires were sent out, while 135 were gotten back from the partakers. The data received from the partakers were computed by applying descriptive and exploratory factor analysis.

In this study, conflict leads to the abandonment of the CPs’ task being rated highest by the participants. This was followed by conflict that results in insufficient communication, generates job pressure, results to frustrations and displeasure among the CPs, helps in early problem identification, causes work damage among professionals, helps in solving professional organization problems, improves productivity of professionals, improves communication among the professionals and so on.

This paper is limited to CPs that are members of professional bodies in Nigeria, and only 135 participants participated. Though, this paper suggests that a mixed-method approach should be utilized in further studies with a wider coverage.

The findings from this paper will increase the understanding of CPs in Nigeria on various impacts of conflict on performance in the construction industry, most specifically the professional bodies. Moreover, this study will increase the knowledge of CPs to always avoid whatever that leads to the abandonment of their tasks. Additionally, this study will benefit the CPs to avoid insufficient communication among themselves, in order to accomplish great performance and efficiency in their respective professional bodies.

Since previous studies on impacts of construction conflict in Nigeria were only focused on contractors and consultants in construction project, this current study filled the gap by evaluating the impacts of CPs’ conflict on performance in the NCI. Also, the method of analysis used for this study is exemptional because previous studies have overlooked the method. However, it is recommended that CPs must communicate more with others so as to ensure favorable conflict effects on performance.

The purpose of this study is to investigate the management of intragroup conflicts occurring in project design teams during pre-contract stages that affect the project deliverables of construction projects implemented in Sri Lanka.

A qualitative approach with a case study research strategy was used in the study. The required empirical data were collected by conducting expert interviews and reviewing the documents used in four selected projects implemented in Sri Lanka. All the projects used traditional separated procurement systems and had re-measurement contracts. Manual content analysis was used to analyze the collected data.

The study findings revealed the different types of intragroup conflicts that arise during the pre-contract stages of projects within project design teams of construction projects implemented in Sri Lanka and the causes and effects of those conflicts on project deliverables. The study recommends proactive strategies that can be adopted to manage those conflicts.

A dearth of literature on the association between the intragroup conflicts that arise during the design stages of construction projects and project deliverables exists. This study bridged this research gap. It is novel because it reveals the impact of intragroup conflicts that occur during the pre-contract stages of construction projects on project deliverables and identifies several proactive strategies that will assist in managing those intragroup conflicts.

Financial crimes involve several offenses without violence with some people obtaining financial benefit and causing financial loss to some others. The globalization of financial systems, the growing volume of trading transactions, and the acceleration of information technologies have brought many conveniences to the financial world; but unfortunately, financial crime has spread and diversified. Therefore, the fight against financial crimes, which are often complex and organized in a way which is nonviolent but causes significant financial damage to people and organizations, is gaining importance. In this sense, the struggle against this type of crime, which has become a serious threat, must be resolved by applying a comprehensive policy that should include all segments of the society.

In this chapter, we aim to give a general framework of financial crimes and carry out a literature review on the subject. Moreover, we outline the different types of financial crime (such as money laundering, insider dealing, fraud, market abuse, bribery, corruption, terrorist financing, white collar crimes, tax evasion, embezzlement, forgery, counterfeiting, identity theft, etc.) and their impact. As a result, this study has the purpose of providing awareness by drawing attention to the concept of financial crime, which is an important threat nowadays that an ordinary person may suffer at any time in daily life.

The purpose of this paper is to map the cascade effects of emergencies on critical infrastructure in a fast-growing city of a developing country. The paper specifically seeks to refocus the attention of decision makers and emergency managers towards a more effective way of reducing risk and costs associated with contingencies.

The study was based on a 2D representation of the three initiating events of fire, flood and automobile crashes. Detailed analysis was undertaken of the effects on the critical infrastructure, based on the probability of occurrence, frequency, spatial extent and degree of damage for the emergencies studied. Subsequently, a cascade matrix was generated to analyse the level of interaction or interdependencies between the participating critical infrastructures in the study area. A model of the cascade effects under a typical emergency was also generated using a software model of network trace functions.

The results show that while different levels of probability of occurrence, frequency and extent of damage was observed on the evaluated critical infrastructure under different emergency events, damage to the electricity distribution components of the critical infrastructure recorded the highest cascade effect for all emergency events.

This paper underlines the need to pay greater attention to providing protection to critical infrastructure in the rapidly growing cities, especially in developing countries. Findings from this study in Abeokuta, Nigeria, underscore the needs to expand the prevailing critical infrastructure protection beyond the current power and oil sectors in the national development plan. They also highlight the urgency for greater research attention to critical infrastructure inventories. More importantly, the results stress the need for concerted efforts towards proactive emergency management procedures, rather than maintaining the established “fire brigade, window dressing” approach to emergency management, at all levels of administration.

The research aimed to identify factors influencing customer loyalty in the use of mobile telecommunication services in Vietnam, focusing on two dimensions “attitudinal loyalty” and “behavioral loyalty.”

Based on survey data collected from 820 in two of Vietnam’s major cities users, Hanoi and Ho Chi Minh City, the data were processed using SPSS and AMOS software.

The study identified four factors affecting customer loyalty to mobile telecommunication services, with perceived service quality directly impacting both attitudinal and behavioral loyalty. Corporate image and perceived switching costs influenced attitudinal loyalty, while trust affected behavioral loyalty. Moreover, perceived service quality indirectly influenced attitudinal loyalty through corporate image and perceived switching costs.

The study only focuses on a limited number of factors influencing mobile telecommunications service user loyalty, its restricted geographical sample from only Hanoi and Ho Chi Minh City, and the simplification of perceived switching costs without considering their various components, such as psychological, financial and procedural costs, which could provide more comprehensive experimental and theoretical insights.

The study reveals that customer loyalty in Vietnam’s mobile telecommunications sector is linked to the relationship between attitude toward the service provider and continued usage behavior, categorizing customer groups into genuine loyalty, latent loyalty, feigned loyalty and disloyalty. It suggests that service providers should focus on improving service quality and cultivating a positive, transparent corporate image to bolster customer trust, foster stable relationships and remain competitive in the market.

The research model combines Oliver’s (1999) theory of loyalty with Aydin and Özer’s (2005) research model, focusing on perceived service quality, corporate image, trust and perceived switching costs, examining their relationships with both behavioral and attitudinal loyalty simultaneously.