Suhaiza Zailani, Shima Jafarzadeh, Mohammad Iranmanesh, Davoud Nikbin and Nur Izatul Irani Selim
The purpose of this paper is to devise and test a model of halal logistic service quality.
Abstract
Purpose
The purpose of this paper is to devise and test a model of halal logistic service quality.
Design/methodology/approach
To develop the halal logistics service quality model, the relevant literature was reviewed and a qualitative study was carried out on halal logistics service providers and their customers. A survey of 253 halal food and beverage firms in Malaysia was conducted, and based on the results, a model was developed and tested empirically.
Findings
Based on the literature review, interviews, pretest and empirical study, a valid and reliable measurement instrument for halal logistics service quality was developed.
Practical implications
The findings can help managers of halal logistics service providers to understand the criteria that halal food and beverage firms are considered to judge the quality of halal logistics services.
Originality/value
This study makes a valuable contribution by proposing a halal logistics service quality model.
Details
Keywords
Nur Izatul Irani Binti Selim, Suhaiza Zailani, Azmin Azliza Aziz and Muhammad Khalilur Rahman
This study aims to empirically examine a model of the halal logistic services, its impact on manufacturers’ trust and satisfaction.
Abstract
Purpose
This study aims to empirically examine a model of the halal logistic services, its impact on manufacturers’ trust and satisfaction.
Design/methodology/approach
This study was conducted through survey questionnaires after an extensive review of the literature. A total of 564 samples of the questionnaire were distributed to logistics management representatives of halal manufacturing companies in Malaysia. This survey was carried out to measure the respondents’ perception of halal manufacturers’ satisfaction with third-party logistic (3PL) service providers in Malaysia. The instruments/survey incorporate halal assurance services, halal service diversity and halal service procedure as the antecedents of halal manufacturers’ trust and satisfaction.
Findings
The findings indicate that halal assurance services and halal service procedure are positively associated with manufacturers’ trust and satisfaction, while halal service diversity is not associated with it. The study also shows that manufacturers’ attitude play a mediator role between the halal logistic service and manufacturers’ satisfaction.
Originality/value
The study provides useful information in understanding the importance of halal logistic services and more particularly aims at facilitating 3PL service providers to offer halal logistic services quality that suits the manufacturers’ needs.