Raheel Yasin, Sarah Obsequio Namoco, Junaimah Jauhar, Noor Fareen Abdul Rahim and Najam Ul Zia
The purpose of this paper is to investigate the extent to which ethical climate mediates between responsible leadership and employee turnover intention.
Abstract
Purpose
The purpose of this paper is to investigate the extent to which ethical climate mediates between responsible leadership and employee turnover intention.
Design/methodology/approach
This study used the deductive logic approach to develop hypotheses and analytical framework. Data were collected through convenience sampling technique from branch-level employees of the Bank of Punjab Pakistan working in Lahore, Gujranwala and Gujrat Region. Data were analyzed to test the hypotheses via descriptive analysis and structural equation modeling using SPSS and Smart PLS.
Findings
Results confirmed a significant positive association between responsible leadership and ethical climate and a negative association between ethical climate and employee turnover intention. Furthermore, results also confirmed the mediating role of ethical climate between responsible leadership and turnover intention.
Practical implications
This study enhances the existing literature regarding responsible leadership, ethical climate and turnover intention. It also helps professionals to review their policies.
Originality/value
The theoretical contribution of this paper lies in exploring the relationship between responsible leadership and ethical climate. The current study empirically examined the mediating role of an ethical climate between responsible leadership and employee turnover. It contributes also to the literature regarding responsible leadership, ethical climate and turnover intention.
Details
Keywords
Nur Shahira Shahul Hameed, Yashar Salamzadeh, Noor Fareen Abdul Rahim and Aidin Salamzadeh
This paper aims to investigate the impact of business process reengineering on organizational performance in the Malaysian electronics manufacturing industry during the…
Abstract
Purpose
This paper aims to investigate the impact of business process reengineering on organizational performance in the Malaysian electronics manufacturing industry during the coronavirus pandemic. It also studied the moderating effect of strategic thinking on the relationship between these two concepts.
Design/methodology/approach
Data of 103 samples are obtained from a survey of the electronics manufacturing companies listed in the Federation of Malaysia Manufacturers’ directory. Data is analysed using partial least squares structural equation modelling.
Findings
The results show that business process reengineering dimensions, i.e. top management commitment, organizational readiness for change, information technology capabilities and people management have significant positive impacts on organizational performance; whereas organizational structure and other abovementioned dimensions were found to have a much stronger impact on organizational performance whilst strategic thinking exists in the organization.
Practical implications
As the studied firms have been affected by the pandemic, the results will be useful for managers of the firms in the Malaysian electronics manufacturing industry by highlighting the dimensions of business process reengineering that can have a positive and significant impact on the organizational performance and by advising them to incorporate strategic thinking.
Originality/value
The results extend the literature on business process reengineering dimensions, which impact organizational performance by empirically testing the relationship of those dimensions on the performance, with strategic thinking as a moderating variable in Malaysian electronics manufacturing companies. From the knowledge, studying strategic thinking as a moderator in the relationship between business process reengineering and organizational performance in electronics manufacturing companies in Malaysia is unique, especially during a global crisis, i.e. the pandemic.
Details
Keywords
Noor Fareen Abdul Rahim, Essia Ries Ahmed, Mohammad Nizam Sarkawi, Abdul Rahman Jaaffar and Jauriyah Shamsuddin
The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates the…
Abstract
Purpose
The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates the relationship between the operational risk management and customer complaints.
Design/methodology/approach
This study utilizes a quantitative method: quantitative data were collected using a questionnaire. The population of this study is 1,845 local conventional bank branches based in Malaysia.
Findings
The findings revealed that components of operational risk management, namely practice of hazard identification and formulation of implementation of risk control, have negative and significant relationships with customer complaints. Empirical evidence confirmed the moderating effects of product complexity on the relationship between operational risk management and customer complaints.
Originality/value
From the perspective of developing countries, the main contribution of this study is the elucidation of the effect of operational risk management on customer complaints in commercial banks in Malaysia. This study confirmed the usability of the resource-based view theory in the banking industry, as well as operational risk management as a bank resource.
Details
Keywords
Sungah Hong, Christopher Richardson and Noor Fareen Abdul Rahim
The purpose of this paper is to examine push and pull factors influencing assigned expatriates’ (AEs) decision to remain in their host countries indefinitely as long-term migrants.
Abstract
Purpose
The purpose of this paper is to examine push and pull factors influencing assigned expatriates’ (AEs) decision to remain in their host countries indefinitely as long-term migrants.
Design/methodology/approach
In-depth semi-structured interviews were conducted with 14 individuals from different developed countries on renewable visas in their host country of Malaysia, having arrived initially as AEs. Interview data were analyzed using a thematic analysis approach.
Findings
The findings highlight push and pull factors and suggest that AEs’ decisions to become long-term migrants can be attributed to three contextual factors: personal, organizational and country.
Practical implications
This study provides insights for human resource managers to understand potential motivating factors that might influence an AE to consider remaining indefinitely in their host country as a long-term migrant, thus terminating their contract with their MNC employer.
Originality/value
This is among the first empirical studies in the field of international business on AEs who subsequently became long-term migrants in a host country. Moreover, it highlights the possible change in expatriates’ temporary status. It contributes to global mobility literature by examining how in highly skilled professionals, the pursuit of a long-term professional career and lifestyle improvement correlates with a “privileged” position in a host country.
Details
Keywords
Mingzhi Huang, Christopher Richardson and Noor Fareen Abdul Rahim
China is playing an increasingly prominent role in global business. However, there has been relatively little research on Chinese inpatriates working in Western countries…
Abstract
Purpose
China is playing an increasingly prominent role in global business. However, there has been relatively little research on Chinese inpatriates working in Western countries, particularly in non-Anglo cultural contexts. This study attempts to explore the process of cross-cultural adjustment (CCA) and integration into corporate headquarters of Chinese inpatriates working in France, including the favorable factors that accelerate this process.
Design/methodology/approach
Based on a qualitative, single-case study of Group X, a pseudonym for a French multinational enterprise, the authors drew on semi-structured interviews with 18 Chinese inpatriates and investigated their CCA and integration process at the French headquarters of their employer.
Findings
The CCA and integration process of Chinese inpatriates at the French headquarters includes three stages: honeymoon and/or crisis period, adjustment and/or integration period and mutual growth period. Chinese inpatriates mainly face language barriers and Sino-French cross-cultural challenges. They overcome these challenges by learning the language and culture of the host country and using co-cultural and cross-cultural Guanxi. Experiences vary, with some Chinese inpatriates bypassing the honeymoon and/or crisis stage and entering directly into the adjustment and/or integration stage and some even leapfrogging both initial phases to attain a stage of mutual growth. Favorable factors for this CCA and integration acceleration include experience of living abroad, the host country language proficiency, organizational service support and the English working environment.
Originality/value
The study enhances the theoretical framework of Chinese expatriates’ psychological adjustment process through two key contributions. First, it enriches the three stages by incorporating new aspects, namely the honeymoon facet at the crisis stage, the integration into the headquarters facet at the self-adjust stage and the promoting organizational growth facet at self-growth stage. Second, it adds precision to the horizontal timeline by incorporating two additional initial points for the adjustment and integration process. Until now, Chinese inpatriates and the French context have received little attention, and this research takes a step forward by illuminating the CCA and integration process of Chinese inpatriates in this non-Anglophone country.
Details
Keywords
Noor Fareen Abdul Rahim, Ghazanfar Ali Abbasi, Mohammad Iranmanesh, Nwakaji Christopher and Azlan Amran
Despite the fact that the success of e-government services is contingent on their continuous usage, the continuance intention to use e-government services has received extremely…
Abstract
Purpose
Despite the fact that the success of e-government services is contingent on their continuous usage, the continuance intention to use e-government services has received extremely little scholarly attention. This study aims to investigate the determinants of the residents’ continuous intention to use e-government services.
Design/methodology/approach
The research model was developed based on the integration of technology continuance theory along with trust, transparency and habit constructs. The authors adopted a survey approach to collect the data. The data were collected using an online questionnaire from 260 residents of Penang in Malaysia.
Findings
Results revealed that transparency has a positive effect on both perceived usefulness and trust. Contrary to earlier studies on e-government, perceived ease of use was found to have no significant relationship with residents' perceived usefulness. Similarly, the results also demonstrated that habit was not significantly related to users’ continuous intention to use e-government services. This study also applied importance-performance analysis map analysis and discovered that perceived usefulness has the highest impact on continuous intention to use e-government services, whereas satisfaction was found to have the least effect.
Originality/value
This study used an integrative framework and presented an in-depth knowledge of the basic aspects that contribute to the post-adoption usage process and resident satisfaction, trust and attitude towards e-government services.
Details
Keywords
Noor Fareen Abdul Rahim, Abdul Rahman Jaaffar, Mohammad Nizam Sarkawi and Jauriyah binti Shamsuddin
The change in Malaysian financial environment can be attributed to digitalization as banks are racing to digital maturity by 2020. Historically in Malaysia, the use of credit card…
Abstract
The change in Malaysian financial environment can be attributed to digitalization as banks are racing to digital maturity by 2020. Historically in Malaysia, the use of credit card was a Fintech development in the 1950s to help Malaysians minimize the burden in carrying cash all the time. The aim of financial technology in the 1990s was to encourage bank customers to use the online banking system instead of only automated teller machine. Fintech services are swiftly interrupting banks' services globally. Similarly, Malaysia's banking sector is experiencing the interruption since as more Fintech organizations are innovating new Fintech service to improve convenience for clienteles. Numerous regulatory agencies in Malaysia and the Malaysian government have set up several initiatives to encourage and provide a vigorous growth in the Malaysian Fintech and digital asset regulatory environment. Expectation Confirmation Model, Technology Acceptance Model, and Cognitive Model are viewed as the most popular frameworks that discuss the continuous intention to use information system. The combination of these three models has led to the creation of Technology Continuance Theory (TCT). TCT postulates that five prominent constructs or antecedents are depicted as key indicators in explaining the users' intentions for continuous use: (1) confirmation, (2) perceived usefulness, (3) perceived ease of use, (4) satisfaction, and (5) attitude. Furthermore, TCT adds to the argument on the consumers' continuance adoptions by assimilating satisfaction and attitude into a single construct.