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Given the increasing volatility, uncertainty, complexity, and ambiguity, egalitarian ecosystems may play an important role to establish equality among various stakeholders. With this idea, the study aimed to understand conflicts and challenges in creating an egalitarian ecosystem in the application-based cab aggregator (ABCA) market.

Narratives of various stakeholders involved in the ABCA business were collected. The study involved narrations from direct and indirect stakeholders up to saturation till common themes were found. Grounded theory methodology using constant comparison was explored to interpret the results. After the results were obtained, root cause analysis was undertaken using the why–why methodology to understand ground-level reality.

In total, 13 major issues were identified using grounded theory for narrative analysis that cab aggregator companies, driver-partners, and riders faced. The stakeholders' inability in the ecosystem to see each other's problems could be accorded to their self-interest, rational boundedness and asymmetric information. These findings collude with Banaji et al. (2004) and Chugh et al. (2005).

This study explained each stakeholder's perspectives about their counterparts that influence non-egalitarianism. The study further suggested possible areas for solving the issues and promoting cooperation.

The purpose of this paper is to investigate the direct impact of leader-member exchange (LMX) quality on cyberloafing as well as its indirect impact through psychological capital.

Using a two-wave time-lagged design, data were collected from 417 full-time employees of 15 information technology service organizations in the Mumbai metropolis area of India.

Results indicate that LMX quality is negatively related to cyberloafing and psychological capital partially mediates this association. Even though data were collected at two points in time, the self-reported nature of the data is a limitation.

Results of the study have practical implications. Designing interventions to help managers enhance the quality of their relationship with their followers will directly and indirectly reduce cyberloafing by enhancing psychological capital.

This study is among the first to examine the impact of LMX quality on cyberloafing. In addition, the reliance on psychological capital theory to predict cyberloafing is a novel contribution. This study explores why and when LMX quality inhibits workplace cyberloafing.