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Article
Publication date: 1 July 1990

Nicky Hayes and Nigel Lemon

This case study reports on an intervention in a small but rapidlygrowing computer company, designed to identify potential problems inhuman resource management, and to sensitise…

117

Abstract

This case study reports on an intervention in a small but rapidly growing computer company, designed to identify potential problems in human resource management, and to sensitise the directors to the need to promote the eventual development of a positive and identifiable company culture. Four major areas of company practice were identified as potentially problematic communication administrative practices the company image and working relationships Recommendations were developed with the effective promotion of a positive company culture in mind. It is concluded that such intervention may be highly effective in cases where the management of a company holds a positive orientation towards the such issues.

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Leadership & Organization Development Journal, vol. 11 no. 7
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 10 June 2019

Kelly Hewett and Laura L. Lemon

This paper aims to explore the internal processes that can enable firms to identify and effectively respond to brand crises, with various groups coordinating and cooperating with…

3432

Abstract

Purpose

This paper aims to explore the internal processes that can enable firms to identify and effectively respond to brand crises, with various groups coordinating and cooperating with each other, and also propose a guiding framework relevant for both managers and researchers.

Design/methodology/approach

A grounded theory methodology was adopted. Data collection included open-ended interviews with 13 executives representing the integrated marketing communications (IMC) function, the integrated corporate communications function and external agencies supporting firms while navigating crises.

Findings

Results revealed a three-stage process of internal coordination efforts during crises: sensing or scanning the environment and gathering insights regarding crises, informing or disseminating these insights throughout the organization to create transparency and responding or reacting to the event via a coordinated effort.

Research limitations/implications

The framework does not directly incorporate input from consumers or customer contact employees, both of which may be relevant.

Practical implications

Findings offer direction for managers to establish processes that prepare for and potentially reduce crises’ negative consequences. In addition, this study reveals the importance of decision-makers being vigilant regarding social media’s influence on such a process.

Originality/value

The conceptual framework moves beyond previous brand crisis research, provides insight into the processes firms use to successfully manage crises and reveals the relevant factors related to internal coordination.

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Qualitative Market Research: An International Journal, vol. 22 no. 3
Type: Research Article
ISSN: 1352-2752

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Article
Publication date: 1 February 1979

In those frightening years between the two Wars and governments in France came and went with dismal frequency, it used to be said that any French Government which permitted food…

242

Abstract

In those frightening years between the two Wars and governments in France came and went with dismal frequency, it used to be said that any French Government which permitted food prices to rise had no chance whatever of surviving, and the result was that food was bountiful and incredibly cheap. Times have changed dramatically but not the attitude of people to the price and availibility of food and, in particular of political control; this is very much the same as always. Mostly, it revolves around the woman and what she sees as an abuse, greed and taking mean advantage of prevailing conditions and, make no mistake, this will be reflected in the political field; in the way she votes. It has happened in previous elections; it will happen in even greater degree in the next election and, although not decisive, it can have a not insignificant impact. None know better than the housewife how meaningless is the smug talk of the politicians when it comes to food prices. Their attitude may not have been the main factor in throwing out the last Conservative Government; this was undoubtedly the fear that their continuance in office would result in widespread strikes and the serious effect these upheavals have on food prices (and other household necessit ies), but the votes of woman were an unimportant contribution. As it was, it mattered little to the muscle men of the trade unions which party is in power. Women's talk around the shops and supermarket's, up and down the High Street to‐day is one long grumble and disillusionment with politicians generally.

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British Food Journal, vol. 81 no. 2
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 August 1902

The illness of no Sovereign, with the exception of that of Her late Majesty QUEEN VICTORIA, has ever aroused feelings of sympathy and anxiety so widespread and sincere as those…

19

Abstract

The illness of no Sovereign, with the exception of that of Her late Majesty QUEEN VICTORIA, has ever aroused feelings of sympathy and anxiety so widespread and sincere as those which have been called forth by the onset and development of the dangerous ailment from which His Majesty the KING has now happily recovered.

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British Food Journal, vol. 4 no. 8
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 10 June 2024

Nigel MacLennan

This study aims to delve into the complex relationship between whistleblowing and mental health. It explores the various psychological burdens and costs associated with reporting…

76

Abstract

Purpose

This study aims to delve into the complex relationship between whistleblowing and mental health. It explores the various psychological burdens and costs associated with reporting wrongdoing, and the factors that exacerbate these burdens.

Design/methodology/approach

A collation of experiences and shared observations drawn from working with many whistleblowers across several industries.

Findings

The damage done, by the wrongdoers who retaliate against heroes of integrity (aka, whistleblowers), in most cases, destroys the lives and mental health of the person who does their civic, moral or legal duty, to address the illegalities they found. The State does not protect those who protect the State from harm done to the State. In the UK, the State, by its lack of support, further damages heroes of integrity, and witnessing that may encourage future potential whistleblowers to stay silent, thus encouraging more wrongdoing, which harms the State.

Research limitations/implications

The pattern of attacks on whistleblowers by wrongdoers is highly predictable, as are the mental health consequences that follow. More research is needed to identify the causal chain that directly links the pattern of whistleblower retaliation to the devastating mental health harm that follows.

Practical implications

The mental health and reputational harm done to whistleblowers by the retaliation they suffer, in the vast majority of cases, both removes them from making a contribution to the economy and renders them dependent on the State, for life. The harm done to whistleblowers by the wrongdoers, with no viable means of legal redress being available for whistleblowers, sends a chilling signal to anyone who would seek to expose organisational wrongdoing.

Social implications

If a society asks its citizens to comply with the law and imposes a moral, ethical and even legal duty on its citizens to address any wrongdoing they witness and yet does not protect those citizens from retaliation by the wrongdoers, then that society cannot expect citizens to do the right thing. That is evidenced by the fact that most people choose silent complicity when they encounter wrongdoing.

Originality/value

Until whistleblowing law protects right-doers from wrongdoers, those who are contemplating protecting society from organisational crimes would be well advised to join the vast ranks of the silently complicit rather than have their lives destroyed.

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Mental Health and Social Inclusion, vol. 28 no. 6
Type: Research Article
ISSN: 2042-8308

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Article
Publication date: 1 June 1968

This new measure of consumer law of some forty‐odd sections, a short Act by present standards but as far‐reaching as any legislation since the war, establishes a code of conduct…

143

Abstract

This new measure of consumer law of some forty‐odd sections, a short Act by present standards but as far‐reaching as any legislation since the war, establishes a code of conduct in commerce and trade which few will be able to ignore, from the manufacturer down to the counter‐hand. Operative from November 30th of this year, traders will require to urgently consider their sales practices, advertising, labelling and their trade descriptions; sales staff will need to be instructed in their new responsibilities. The new law is not just for consumer‐retailer transactions, but extends to trade between different branches of all trades, so that a retailer will be protected against misleading descriptions and misrepresentations by a manufacturer and the latter against misdescriptions of ingredients or components.

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British Food Journal, vol. 70 no. 6
Type: Research Article
ISSN: 0007-070X

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Abstract

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Fandom Culture and The Archers
Type: Book
ISBN: 978-1-80262-970-5

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Article
Publication date: 1 March 1969

THE traditional division of information services into science and technology on the one hand and the humanities on the other, does nothing to improve the provision of information…

50

Abstract

THE traditional division of information services into science and technology on the one hand and the humanities on the other, does nothing to improve the provision of information in a multi‐disciplinary subject such as planning. The proposal to make separate provision, within the national framework, for the social sciences, which was put forward by J. E. Pemberton in the November issue of this journal, would only serve to further fragment the sources of information in planning.

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New Library World, vol. 70 no. 9
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 April 1970

By these we mean the parliamentary counsel responsible for drafting the many statutes and statutory instruments of every kind, against whom there has been much criticism in recent…

86

Abstract

By these we mean the parliamentary counsel responsible for drafting the many statutes and statutory instruments of every kind, against whom there has been much criticism in recent years for the mass of indigestible legislation, a little of it almost incomprehensible, inflicted on society generally. What prompts us to return to the subject, after so recently castigating it as “hurry scurry” law, is the Labelling of Food Regulations, 1970. Not that this particular measure is anything but good, but looking at it, one cannot help wondering what was the purpose of the 1967 Regulations; a useless exercise in law‐making, since they will never come into force, being precipitately revoked by the new ones. Nor does it seem to have been hurried legislation, since it followed the reports of the Food Standards Committee after a lapse of several years. However, instances in which measures have been rushed through the legislative process, to prove subsequently inadequate, perhaps unworkable in parts, and sometimes completely disastrous, are multiplying during the life of the last Parliament. This may not always be the fault of the ligislature, for sometimes a new problem emerges or grows so rapidly that the law cannot keep up with it; then there is excuse for measures being rushed through to cope.

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British Food Journal, vol. 72 no. 4
Type: Research Article
ISSN: 0007-070X

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Book part
Publication date: 5 October 2017

Ruth Heilbronn and Rosalind Janssen

Research suggests that parentally bereaved children are likely to experience lower academic success and may need long-term support through tertiary education. Gender matters �…

Abstract

Research suggests that parentally bereaved children are likely to experience lower academic success and may need long-term support through tertiary education. Gender matters — boys bereaved of fathers and girls bereaved of mothers are at increased risk. Boys also exhibit higher levels of emotional and behavioural issues following bereavement. Age is another factor and exam results of children bereaved before the age of five or at twelve are significantly more affected than those bereaved at other ages. Circumstances affecting these achievements concern the relationship between the child’s emotional state and how it plays out in behaviour and motivation in school.

Significantly, Freddie Pargetter, the subject of the chapter, has a twin sister, Lily. The twins had just turned 12 when their father was killed. Comparing the twins’ General Certificate of Education (GCSE) results fits the research patterns — Lily managed well and Freddie did not. Freddie recognises that the academic environment of Felpersham Cathedral School did not support him well and chooses Borchester FE College to continue his studies. This choice raises controversy in the family, indicative of well-rehearsed, real-world educational arguments. Social media responses to other Archers plot lines reveal the extent of how educational issues in the programme resonate with listeners.

Details

Custard, Culverts and Cake
Type: Book
ISBN: 978-1-78743-285-7

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