Many commentators believe that we are racing into the age of Information Technology (IT). If in most cases the reality lags some way behind the image, it nevertheless remains the…
Abstract
Many commentators believe that we are racing into the age of Information Technology (IT). If in most cases the reality lags some way behind the image, it nevertheless remains the case that organisations are increasingly investing in, or considering investing in, a wide range of new high technologies. In manufacturing firms, for example, computerised numerically controlled machine tools are in widespread application, and robots, flexible manufacturing systems and computer‐aided design are no longer rare. A similar picture emerges with regard to office‐based technologies, such as management information and word processing systems, and within service‐oriented organisations where innovations include, for example, Electronic Point Of Sale (EPOS) in retailing and direct debit and credit transfer in banking.
Personal development involves individuals acting and reflecting onthe world and themselves, and learning from this. The practical issuesfaced by facilitators in setting up and…
Abstract
Personal development involves individuals acting and reflecting on the world and themselves, and learning from this. The practical issues faced by facilitators in setting up and running self‐development groups are discussed. The structure of the process is focused on and a number of guidelines presented.
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In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of…
Abstract
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.
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Wives of Unemployed Men. Volume 16 Part 3 of the Journal of Social Policy contains a survey article by Kenneth Cooke entitled “The Withdrawal from Paid Work of the Wives of…
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Wives of Unemployed Men. Volume 16 Part 3 of the Journal of Social Policy contains a survey article by Kenneth Cooke entitled “The Withdrawal from Paid Work of the Wives of Unemployed Men: A Review of Research”.
In order to succeed in an action under the Equal Pay Act 1970, should the woman and the man be employed by the same employer on like work at the same time or would the woman still…
Abstract
In order to succeed in an action under the Equal Pay Act 1970, should the woman and the man be employed by the same employer on like work at the same time or would the woman still be covered by the Act if she were employed on like work in succession to the man? This is the question which had to be solved in Macarthys Ltd v. Smith. Unfortunately it was not. Their Lordships interpreted the relevant section in different ways and since Article 119 of the Treaty of Rome was also subject to different interpretations, the case has been referred to the European Court of Justice.
Roger J. Callan and Ruth Fearon
Town house hotels are a small but expanding segment of the UK hotel sector. Little has been published about them and the article sets out to provide a background and some…
Abstract
Town house hotels are a small but expanding segment of the UK hotel sector. Little has been published about them and the article sets out to provide a background and some characteristics of the sector. Indicates definitions together with some assessment of the size of the sector. Presents operational characteristics such as food and beverage services, security, design, staffing and pricing strategies. Considers marketing approaches, as well as the question of hotel classification and grading. Concludes that recent developments indicate a continued growth of a product which aims to differentiate itself from its competitors by personal service and good value.
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PLANNING YOUR PENSION by Stanley Jackson. (Oyez, £8.50) AS WELL as showing how executives can enjoy maximum benefits from their pensions, author Jackson also advices on how tax…
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PLANNING YOUR PENSION by Stanley Jackson. (Oyez, £8.50) AS WELL as showing how executives can enjoy maximum benefits from their pensions, author Jackson also advices on how tax payments, and in particular capital transfer tax, can be kept to a minimum. His book opens with a comprehensive explanation of what pension schemes meet with the Inland Revenue's approval, and how they can be made tax efficient.
Since the first Volume of this Bibliography there has been an explosion of literature in all the main areas of business. The researcher and librarian have to be able to uncover…
Abstract
Since the first Volume of this Bibliography there has been an explosion of literature in all the main areas of business. The researcher and librarian have to be able to uncover specific articles devoted to certain topics. This Bibliography is designed to help. Volume III, in addition to the annotated list of articles as the two previous volumes, contains further features to help the reader. Each entry within has been indexed according to the Fifth Edition of the SCIMP/SCAMP Thesaurus and thus provides a full subject index to facilitate rapid information retrieval. Each article has its own unique number and this is used in both the subject and author index. The first Volume of the Bibliography covered seven journals published by MCB University Press. This Volume now indexes 25 journals, indicating the greater depth, coverage and expansion of the subject areas concerned.
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Roslina Ab Wahid and Nigel Peter Grigg
Changes in structure and conceptual underpinnings of ISO 9001 mean that quality management system (QMS) auditors require a wide knowledge base and skill set to effectively…
Abstract
Purpose
Changes in structure and conceptual underpinnings of ISO 9001 mean that quality management system (QMS) auditors require a wide knowledge base and skill set to effectively evaluate contemporary QMS and add value to the process. Hence, this study presents an open curriculum framework of the knowledge, skills and attributes for quality auditor education.
Design/methodology/approach
This study describes the first two phases of a three-phase study examining the educational requirements for external quality auditors (EQAs). Phase 1 involved a review of relevant international literature on auditor competence and education; Phase 2 involved the collection of qualitative data from a panel of experts, combined with the initial round of a Delphi study. A thematic analysis was used to analyze the findings from the questionnaire.
Findings
The findings of this study suggests there is a need to improve EQAs education, as most experts reported the quality of audit to be variable, inconsistent, poor and diminishing in value. The most important improvements to auditor education are to update and improve the auditors' knowledge on the requirements of the ISO 9001 standard and technology in business and skills such as report writing, communication, IT understanding and analytical ability. Some of the attributes reported as being desirable to instill in EQAs include the following: objectivity, integrity, ethics and professionalism; being observant, perceptive, articulate and confident; having good judgment; flexibility, adaptivity and diplomacy, fairness and open-mindedness.
Originality/value
This study highlights the need for wider EQA education based on the gap identified in its performance. The resulting framework can be adopted by accreditation and certification bodies to evaluate and improve their auditors' audit performance.