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This paper seeks to make an assessment of the progress towards a fully fledged internal market for e‐communications in the European Union. The assessment is placed in the context of a quarter century of telecommunications reform in Europe.

A combination of qualitative and quantitative assessments is applied with a focus on fixed and mobile communications. The qualitative assessment includes interviews and a questionnaire. The quantitative assessment is based on econometric analysis of panel data.

Removing the remaining barriers in the internal market may in the long run provide benefits of €27‐55bn or the equivalent of 0.2‐0.4 percent of GDP at the European level. Major barriers identified are related to the degree of openness of national markets and the ability of telecom firms to exploit EU‐level economies of scale.

In the econometric benefit analysis no secondary effects are included. Further research is recommended to assess the effects, costs and benefits of enforcing a higher degree of harmonisation.

The paper provides insights and recommendations that are valuable for policy makers.

The paper places the research executed in support of a study for the European Commission in the historical context of the telecommunications reform.

The purpose of this paper is to provide a brief introduction to the telecommunication reform process in Europe, its status, and upcoming policy issues. Furthermore, it also aims to provide an overview of the papers in this special issue.

The paper provides an introduction to the telecom reform process based on previous research and the papers in this issue of info.

The introduction argues that the European telecommunication reform process with the telecommunications green paper of 1987 as an important point of departure has been a success in many ways. It has, for example, facilitated the development of mobile, of the internet and its many applications, and considerably lowered prices. However, there are important areas where a single European market has not developed. Moreover, new challenges are rising in terms of upcoming reconfigurations of the whole information communications technology (ICT) area requiring new policy and regulatory answers.

The paper provides a brief introduction to the European telecommunication reform process, its achievements, present challenges, and the policy responses of the European Union. In addition, an overview of the papers of this issue of info is provided.

The purpose of this paper is to explore, how organization theoretically diverse research on OCR is actually grounded, since insights into the organization theoretical foundations of OCR are completely lacking.

A selection of 85 articles on organizational change was made, published in top tier journals in 2010. The authors conducted a reference analysis based on 18 prominent organization theories and their main contributing authors.

The findings show firstly a very strong theoretical selectivity, focusing on cognitive, learning, and neo-institutional theories. Other theories are almost fully neglected. Secondly, this analysis suggests that current OCR struggles hard with transforming the cognitive frames of topical OT into fruitful accesses to the own object. The resulting theory application appears as a dissatisfying escape strategy, performed to cover theoretical antagonisms and to avoid a deeper confrontation with the underlying assumptions of OCR.

The authors are fully aware that the depth of their analysis is worth broadening. A more comparable scope in the amount of the theories, journals, articles, and of the covered time span would help to substantiate their results.

Pragmatic change approaches rely strongly on organizational change research. If OCR itself is not topical in terms of using available theoretical knowledge, pragmatic approaches fail to stand on solid ground. The paper therefore provides a background for the link between failing empirical change projects and the usage of available scientific knowledge.

An analysis of the organization theoretical topicality of organizational change research is completely missing. The paper therefore not only contributes to the discovery of a blind spot in organizational studies, it possibly helps to explore the reasons for the high percentage of failing change projects.

This paper aims to develop a greater understanding of international telecommunications policy diffusion through preliminary, qualitative analysis of an expected utility model. The model is tested through analyses of diffusion of spectrum license allocation policies within and between regions.

A qualitative comparative case method is used. Cases are developed from secondary data from the European Union and South America, and analyzed at the national and regional levels.

The results suggest: the expected utility model can be used for in‐depth qualitative analyses to compare effects of various diffusion mechanisms; diffusion of spectrum license allocation policies at the regional level was more strongly driven by a policy's likely effectiveness, as compared to potential payoffs for policymakers; and conversely, at the national level diffusion was driven by both payoffs for the policymakers and likely policy effectiveness.

The two academic contributions of the paper are its expansion of a unified policy diffusion model to simultaneously account for regional and national levels of governance, as well as for technological change and its application in the telecommunications domain. Practical contributions include providing a framework for systematic analysis of a telecommunications policy's benefits for the public as well as policymakers.

The purpose of this study is to develop a multi-level and politically informed perspective on organizational learning and change based on the cultural-historical activity theory (CHAT) in order to contribute to a less managerialist and more multi-voiced understanding of change. The authors aim for a better understanding of the links between expansive learning, contradictions in and of activity systems and episodic and systemic power.

The authors develop a framework on expansive learning, integrating the concept of faces of power. The framework is applied to a case study.

The authors show productive and restrictive effects of episodic and systemic power for dealing with contradictions in expansive learning and organizational change. The productive role of change critics and non-managerial actors is shown.

The case study is illustrative and findings need to be validated and expanded through more detailed empirical investigations. Future studies should particularly investigate how patterns of power could itself become the object of expansive learning.

The framework fosters an understanding of organizational change as multi-voiced, decentralized and driven by contradictions. Emancipation of actors and protected social spaces are essential for unfolding the productive potential of multi-voicedness against the backdrop of asymmetric power relations in organizations.

The authors step back from a managerialist perspective on organizational change by developing a politically informed, activity theoretic perspective on learning systems. The paper contributes to a better understanding of contradictions, related multi-voicedness and effects of episodic/systemic power in expansive learning and change.

The purpose of this paper is to explore themes eventuating from the user-generated content posted by users on the Facebook page of an emergency management agency.

An information classification framework was used to classify user-generated content posted by users including all of the content posted during a six month period (January to June 2015). The posts were read and analysed thematically to determine the overarching themes evident across the entire collection of user posts.

The results of the analysis demonstrate that the key themes that eventuate from the user-generated content posted are “Self-preparedness”, “Emergency signalling solutions”, “Unsurpassable companion”, “Aftermath of an emergency”, and “Gratitude towards emergency management staff”. Major user-generated content identified among these themes are status-update, criticism, recommendation, and request.

This study contributes to theory on the development of key themes from user-generated content posted by users on a public social networking site. An analysis of user-generated content identified in this study implies that, Facebook is primarily used for information dissemination, coordination and collaboration, and information seeking in the context of emergency management. Users may gain the benefits of identity construction and social provisions, whereas social conflict is a potential detrimental implication. Other user costs include lack of social support by stakeholders, investment in social infrastructure and additional work force required to alleviate the technological, organisational, and social barriers in communication among stakeholders in emergency management. A collective activity system built upon the Activity Theory was used as a lens to describe users’ activity of posting content on the Facebook page of an emergency management agency.

By analysing the findings, administrators and policy makers of emergency management could identify the extent to which the core principles of disaster recovery are accomplished using public social networking sites. These are achieved in relation to: pre-disaster recovery planning; partnership and inclusiveness; public information messaging; unity of effort; and, psychological recovery to maximise the success of recovery in a disaster. Furthermore, a core principle which evoked a mixed response was timeliness and flexibility.

Previous studies have examined the role of social networking sites in disastrous situations, but to date there has been very little research into determining themes found in user-generated content posted on the Facebook page of an emergency management agency. Hence, this study addresses the gap in literature by conducting a thematic analysis of user-generated content posted on the Facebook page of the Federal Emergency Management Agency.