Mendiola Teng-Calleja, Nico A. Canoy and Arsenio Sze Alianan Jr
The purpose of this paper is to provide empirical grounding on the management of inter-organizational roles in the delivery of mental health and psychosocial services (MHPSS…
Abstract
Purpose
The purpose of this paper is to provide empirical grounding on the management of inter-organizational roles in the delivery of mental health and psychosocial services (MHPSS) through the experiences of three disaster-stricken localities. It describes challenges in the provision of MHPSS, and offered implications to post-disaster management practices in a developing country context.
Design/methodology/approach
In total, 28 individual interviews and four focus group discussions were conducted among key informants in the three localities that experienced destructive typhoons. Thematic analysis, following the procedures of Braun and Clarke (2006), was used to examine patterns in the data.
Findings
The results surfaced disparate perspectives in the role and scope of MHPSS, lack of clarity in inter-organizational roles and service standards as well as contextual challenges in post-disaster MHPSS delivery. Specific issues pertaining to the absence of inter-organizational role clarity in MHPSS post-disaster response include varying perspectives on the role of local government employees as survivors and MHPSS providers; local government as facilitator of MHPSS efforts; the Department of Health as the lead agency for MHPSS; and standards on who can deliver MHPSS and train MHPSS responders.
Research limitations/implications
The study is based on community accounts of MHPSS delivery during disasters. Future studies may focus on capturing longitudinal data that can further refine and enable the institutionalization of effective and sustainable MHPSS response.
Practical implications
The results suggest the importance of improving systems and structures for MHPSS response to enable effective multi-organization support in disaster scenarios. Findings also highlight the need to have guidelines anchored on international standards of MHPSS delivery that will be used by the designated agency leading and advocating MHPSS efforts. This lead agency may be tasked to operationally define MHPSS in a disaster context, develop guideposts and standards in MHPSS delivery as well as clarify roles and accountabilities of different organizations.
Originality/value
Existing literature often relied on the analysis of secondary evidence such as expert-driven state or national guidelines. This study provided rich empirical data from key organizational actors involved in MHPSS provision in disaster-stricken communities.
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Jaimee Felice Caringal-Go and Nico A. Canoy
The purpose of this paper is to explore the personal and contextual factors that shape the work experiences of Filipino social enterprise employees by listening to voices within…
Abstract
Purpose
The purpose of this paper is to explore the personal and contextual factors that shape the work experiences of Filipino social enterprise employees by listening to voices within their narratives.
Design/methodology/approach
In total, 11 social enterprise employees were interviewed about their work experiences. Using the Listening Guide as a method of analysis, common themes and the multiple voices within the narratives were identified.
Findings
Upon analysis, four stories were identified: stories of serving others, stories of providing for family, stories of managing relationships and stories of personal learning. Results show that the experiences and multiple identities of employees evoke the duality and hybridity that characterizes social enterprise organizations. The importance of relationships in collectivist cultures, and the salience of the indigenous concept of kapwa are also discussed.
Research limitations/implications
The use of narratives, and particularly, of voices within narratives as a critical tool to study work experiences is highlighted. Generalizability of results may be limited by contextual factors, such as organization type and country culture.
Originality/value
In this study, the narratives of social enterprise workers from different positions were explored. The voices within their narratives were analyzed and used as a means to understand how they viewed the self, others, and their work in social enterprises embedded in collectivist and developing country contexts.
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Nico Meissner, Joanne McNeill and Matt Allen
This paper aims to examine how the fields of social enterprise, social entrepreneurship and social innovation have theorised and applied the concepts of narrative and storytelling.
Abstract
Purpose
This paper aims to examine how the fields of social enterprise, social entrepreneurship and social innovation have theorised and applied the concepts of narrative and storytelling.
Design/methodology/approach
A literature review and subsequent thematic analysis were used. A keyword search of three databases identified 93 relevant articles that were subsequently reviewed for this paper.
Findings
Four main roles for storytelling and narrative were found in the literature: to gain support for social innovation, to inspire social change, to build a social-entrepreneurial identity and to debate the meaning and direction of social innovation itself.
Practical implications
Following the literature review, capacities and applications of storytelling and narrative in other, related fields are discussed to highlight practical use cases of storytelling that might currently be underdeveloped in the social enterprise and innovation sectors.
Originality/value
The paper argues that the social innovation and enterprise literature predominantly views storytelling as a form of mass communication, while often overlooking its ability to foster communal debate and organise intrapersonal dialogue as possible aspects of strategic thinking and innovation management in social enterprise, social entrepreneurship and social innovation.