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Total quality management (TQM) was deemed by many, a decade or so ago, to be a management movement so significant that it was a paradigm change capable of completely reorienting corporate management responsibilities. It was the answer to the product quality challenge from Japan. It made quality “job number one”. TQM was to provide the interdepartmental connections and the sharing of information, goals, and responsibilities that would assure complete organizational realignment to customer needs. It sounded good and pragmatically made sense being just “too logical” not to work. So, where is it now?

Croatia, always harbouring ambitions of becoming an independent nationstate, was caught off guard during the early stages of the events of the break‐up of Yugoslavia in 1990–91 by a combination of Slovenian and pan‐Serbian planning. The Slovenian planning was single‐minded for secession, while the Serbian factor was the ruthlessness of pan‐Serbian elements in both the JNA and the federal government, which manipulated the military campaigns from using limited intervention to preserve the Yugoslav federation to armed conflict in order to enable greater Serbia to gain as much territory as possible. Croatian independence was eventually gained through a combination of survivalist struggle, improvisation, the evocative — and symbolic — holding actions of the sieges of Dubrovnik and Vukovar, European Union recognition of independence, and a certain low‐key tacit rapprochement between Belgrade and Zagreb. The undoubted achievements both of gaining independence and of economic development in the following years, however, have been accompanied by economic criminality. It is this latter legacy that has created the long‐term problems that currently face the new regime in Zagreb.

To determine static friction coefficients between rapid tooled materials and thermoplastic materials to better understand ejection force requirements for the injection molding process using rapid‐tooled mold inserts.

Static coefficients of friction were determined for semi‐crystalline high‐density polyethylene (HDPE) and amorphous high‐impact polystyrene (HIPS) against two rapid tooling materials, sintered steel with bronze (LaserForm ST‐100) and stereolithography resin (SL5170), and against P‐20 mold steel. Friction tests, using the ASTM D 1894 standard, were run for all material pairs at room temperature, at typical part ejection temperatures, and at ejection temperatures preceded by processing temperatures. The tests at high temperature were designed to simulate injection molding process conditions.

The friction coefficients for HDPE were similar on P‐20 Steel, LaserForm ST‐100, and SL5170 Resin at all temperature conditions. The HIPS coefficients, however, varied significantly among tooling materials in heated tests. Both polymers showed highest coefficients on SL5170 Resin at all temperature conditions. Friction coefficients were especially high for HIPS on the SL5170 Resin tooling material.

Applications of these findings must consider that elevated temperature tests more closely simulated the injection‐molding environment, but did not exactly duplicate it.

The data obtained from these tests allow for more accurate determination of friction conditions and ejection forces, which can improve future design of injection molds using rapid tooling technologies.

This work provides previously unavailable friction data for two common thermoplastics against two rapid tooling materials and one steel tooling material, and under conditions that more closely simulate the injection‐molding environment.

Patient engagement has been a focus of patient-centered care in recent years, encouraging health care organizations to increase efforts to facilitate a patient's ability to participate in health care. At the same time, a growing body of research has examined the impact that social determinants of health (SDOH) have on patient health outcomes. Additionally, health care equity is increasingly becoming a focus of many organizations as they work to ensure that all patients receive equitable care. These three domains – patient engagement, SDOH, and health care equity – can intersect in the implementation of social needs screenings among health care organizations. We present a case study on a two-phase social needs screening implementation project and describe how this process focuses on equity. As health care organizations seek to increase patient engagement, address SDOH, and improve health equity, we highlight the need to move away from a siloed approach and view these efforts as interrelated. By approaching efforts to address these challenges and barriers as the duty of all those involved in the patient care process, there may be larger strides made toward equitable health care.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

The purpose of this paper is to develop a measurement framework to evaluate the lean readiness level (LRL) and lean systems (LS) within Kuwaiti small and medium‐sized manufacturing industries (K‐SMMIs). A measurement framework which encompasses the quality practices related to LS (processes; planning and control; human resources; top management and leadership; customer relations; and supplier relations) is used to assess the quality practices in K‐SMMIs and determine whether they have the foundation to implement LS.

The authors conducted a comprehensive literature review, semi‐structured interviews with 27 senior managers, and a quantitative survey administered to 50 K‐SMMIs. The responses were entered into SPSS software to conduct a reliability test and independent sample t‐test.

The results indicate that current quality practices within K‐SMMIs are not very supportive towards LS. Many factors are revealed to affect K‐SMMIs with respect to LS, including language barriers, and deficiencies in aspects including quality workers in terms of education and skills; technology; government attention; know‐how regarding LS; market competitiveness; and urgency for adopting LS.

Very limited information is available on LS and QI in Kuwait. The LRL framework should be tested in small and medium‐sized manufacturing industries (SMMIs) that successfully use LS, in order to provide a benchmark. The study's findings can be used as an internal checklist prior to and during lean implementation.

This LS and LRL measurement framework relating to K‐SMMIs represents a unique effort in the area of lean management.

Spectacular bankruptcies of the Orange County Investment Pool in December 1994 and Barings Bank in February 1995 mounted a pressure on the U.S. Financial Accounting Standards Board (FASB) to issue Statement No. 133, Accounting for Derivatives Instruments and Hedging Activities (FAS 133). Although measuring derivatives at fair value is a major improvement in accounting for derivatives, such type of accounting falls short of quantifying and reporting the risk of losses associated with derivative instruments. The purpose of this paper is to suggest an alternative approach to market valuation by integrating quantitative market risk estimation into the valuation method. The paper will use the Barings Bank experience to demonstrate how FAS no. 133 disclosure falls short of disclosing the magnitude of the market risk held by the bank at the end of 1994. It will also demonstrate how using a risk‐impacted value would have improved the disclosure of how much the bank stood to lose from their open positions.

Purpose – This chapter provides an overview of four aspects of corporate life which frame the wider parameters of corporate social responsibility (CSR): cause marketing and innovation versus corporate crime and environmental crime. By examining the positive and negative approaches of the corporate sector, this chapter highlights the significance of CSR, the success that emerges from the socially responsible firm and the problems that can emerge if the corporate is deviant in its practices.Design/methodology/approach – This chapter is based on a literature review and analysis of three aspects in corporate life: cause marketing, white-collar crime and environmental crime.Findings – This chapter provides a basis for perceiving corporate responsibility in three areas – marketing, fraud and pollution – all of which have become part of the contemporary corporate and social milieu.Practical implications – This chapter provides an outline of key elements in corporate engagement with cause marketing, white-collar crime and environmental crime, allowing for an extensive overview of the frameworks surrounding corporate behaviour.Originality/value of chapter – This chapter provides a multi-layered analysis of CSR issues from both positive and negative perspectives to provide a better understanding of the extent of the impact of corporate behaviour.

This paper reviews the history of separate online system interfaces, leading to efforts to develop expert systems for searching databases, particularly for end users, and introduces the research in such expert systems. Appended is a bibliography of sources on interfaces and expert systems for online retrieval.