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Tertiary education institutions (TEIs) are constituting TQM to aim for quality teaching, learning and research work. In the laboratories, practical learning and research are carried out, and they have to be backed up by quality support services. The Laboratory Centre of the Faculty of Science & Technology, City University of Hong Kong (FLC) is the support services provider for the Faculty laboratories. As a pilot, two support services: maintenance of the network of fume cupboards and equipment calibration were selected to apply for the ISO 9002 certification. In April 1997 the Certificate was awarded. This paper discusses the importance and shows the feasibility of implementing quality management system to laboratory support services in TEIs. The differences with similar certification in the private and public sectors are compared, and the benefits derived are outlined.

The paper provides an overview of research published in the innovation and operations management (IOM) literature on 15 methods for cost management in new product development, and it provides a comparison to an earlier review of the management accounting (MA) literature (Wouters & Morales, 2014).

This structured literature search covers papers published in 23 journals in IOM in the period 1990–2014.

The search yielded a sample of 208 unique papers with 275 results (one paper could refer to multiple cost management methods). The top 3 methods are modular design, component commonality, and product platforms, with 115 results (42%) together. In the MA literature, these three methods accounted for 29%, but target costing was the most researched cost management method by far (26%). Simulation is the most frequently used research method in the IOM literature, whereas this was averagely used in the MA literature; qualitative studies were the most frequently used research method in the MA literature, whereas this was averagely used in the IOM literature. We found a lot of papers presenting practical approaches or decision models as a further development of a particular cost management method, which is a clear difference from the MA literature.

This review focused on the same cost management methods, and future research could also consider other cost management methods which are likely to be more important in the IOM literature compared to the MA literature. Future research could also investigate innovative cost management practices in more detail through longitudinal case studies.

This review of research on methods for cost management published outside the MA literature provides an overview for MA researchers. It highlights key differences between both literatures in their research of the same cost management methods.

This paper proposes a framework that describes the boundary spanning supply chain management (SCM) initiatives taken by leading companies. Supported by existing literature and interviews with managers from large companies reflecting a cross section of businesses, the framework suggests four motivating domains or factors that could support SCM initiatives. They are supply chain understanding, design, improvement, and coordination. Based on the sand cone model, the framework also suggests four levels of SCM integration over which these motivating factors are relevant to the firm and/or supply chain. They range from no integration outside the functional silos of a single firm to a fully integrated multi‐tier supply chain. Unlike existing frameworks that are based upon the flow of material and information through the supply chain, our framework is derived by combining the concept of integration with the motivating domains that characterize SCM initiatives. It captures the combined and overlapping impact of supply chain initiatives from a more strategic perspective and is a useful additional resource for practitioners who seek to chart potential improvements to their supply chain from a competitive standpoint.

The breasts are mainly fatty and connective tissues with no muscles that directly support them, so wearing sports bras is one of the most effective means of alleviating the discomfort of breast movement and potential injury during vigorous physical exercise. However, the design and development processes of traditional sports bras are time-consuming and costly. Hence, a novel method of simulating the static contact pressure between a sports bra and women’s body based on the finite element (FE) and artificial neural network (ANN) models is developed in this study to contribute to the design considerations of sports bras.

Three-dimensional FE models of a female subject and sports bras with different fabric properties are developed to determine the amount of contact pressure exerted onto the body. The FE results are then verified by measuring the amount of pressure exerted by the sports bra on the skin with pressure sensors. The Taguchi technique is used to effectively reduce the number of trials from 625 to only 25 cases. These 25 results obtained through FE modelling are then used to provide the training set for the ANNs. Finally, a comparison between the FE and ANN results is carried out.

A novel model of the static contact pressure between a sports bra and human subject based on the FE and ANN methods is presented in this paper. The root mean square error values show that there is only a small difference between the FE and ANN results.

The ANN function established in this study can be used to predict the mechanical behaviours of breasts and has a fundamental impact on the computer-aided design of functional garments in general.

This paper aims to explore the impact of supply chain centralities on sales performance moderated by reputation and stock listing.

Empirical data on supply chain relationships were drawn from the context of electronics and electrical appliance industries in Tokyo, sourced from Teikoku Data Bank in year 2017–2018. On average, the authors analyzed an industrial network of 4,181 focal firms with 3.6 and 3.8 supplier and customer ties, respectively, using social networks and moderated regression analyses.

The authors find that in-(out-)degree, closeness and betweenness centralities are positively related to the focal firm’s annual sales performance. Hubs and authorities as ways of measuring reputation are found to not directly affect performance; hubs negatively moderate the relationship between betweenness and performance. Stock-listing was also found to negatively moderate the relationship between in-degree centrality and performance.

This study adds to existing literature by conducting a supply network analysis in a new industrial context, introducing a new method for assessing firm reputation in supply networks and showing how the structural characteristics of supply networks influence business performance.

This chapter assesses the extent to which historical levels of inequality affect the creation and survival of businesses over time. To this end, we use the Global Entrepreneurship Monitor survey across 66 countries over 2005–2011. We complement this survey with data on income inequality dating back to early 1800s and current institutional environment, such as the number of procedures to start a new business, countries’ degree of financial inclusion, corruption and political stability. We find that, although inequality increases the number of firms created out of need, inequality reduces entrepreneurial activity as in net terms businesses are less likely to be created and survive over time. These findings are robust in using different measures of inequality across different points in time and regions, even if excluding Latin America, the most unequal region in the world. Our evidence then supports theories that argue early conditions, crucially inequality, influence development path.