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Examines the principal features of Alternative Dispute Resolution (ADR). Considers the benefits to banks and financial institutions in the resolution of commercial disputes. Concludes that the increasing use of ADR techniques in the UK to settle disputes seems inevitable.

Branding has arguably been the most crucial marketing pillar in the twentieth century. It was effective because of existing consumer behavior, which was constrained by the availability of information and customers’ ability to process it, resulting in a reliance on brands. This paper aims to examine the role of branding (and brand loyalty) in the past and how it has been disrupted recently, and makes recommendations for practicing managers to modify how they manage brands proactively.

This work is based on a review of the latest developments in the theory and practice of branding.

Today, ready access to smartphones ensures the availability of information tailored to customer needs, directing them in making choices. Improvements in the quality of artificial intelligence (AI)-driven algorithms further simplify customer purchase decisions and reduce search costs – a blow to branding. The data, which forms the foundation for information sought by customers and AI algorithms, continues to increase as more buyers leave their digital footprints, resulting in a virtuous self-precipitating cycle of better decision-making for customers and compromising the influence of brands.

To the best of authors’ knowledge, this is the first paper to focus on the implications of changes in the marketplace driven by smartphones and AI on the future of branding.

If you have lasted the course and read all six previous articles in this DIS series, I expect you could be feeling pretty overwhelmed by now. You will have read about behaviour analysis categories, computer‐assisted feedback, operations rooms manned by behavioural scientists and lots more besides. In this article I am going to cut straight through all the paraphernalia and show you how to apply something of these new methods with minimal resources. When I talk of resources, I'm thinking of money, people and time. In so doing I shall make my colleagues wince because, inevitably, the starter suggestions I shall make fall a long way short of the sort of standards we have become used to in ICL and BOAC. My colleagues will wince because the standards they are used to are not absurdly high. The practices described in the previous articles exist and are carried out because we believe them to be both realistic and necessary. I am prepared to leave them wincing if I can do something to give you a leg up into the interactive skills area. At the very start we said that our purpose in publishing this DIS series at all was to encourage trainers to implement, and put into everyday use, some of the new methods which we have developed in our work. Neil Rackham actually invited you to ‘plagiarise, copy, adapt, modify or develop anything which you read in these articles’. And this is surely sensible. You will have noticed our own unashamed references to plagiarism throughout the previous articles. The existence of this current article should reinforce our sincerity in making such an invitation and make it more likely that you will accept.

This chapter provides an overview of prominent theories about areas in which college students develop and how they do so, as well as factors that hinder students’ growth. Although there are a multitude of theories about college student development, such as those that describe students’ moral or cognitive growth, this chapter will focus on theories that are most closely related to students’ mental health and wellbeing. The seven domains in which college students grow, according to Chickering, are reviewed first, followed by Sanford’s theory that posits that college students need a proper balance of challenge and support to develop. Next, the chapter explores Baxter Magolda’s theory of self-authorship, which proposes that college students are responsible for becoming adults by actively narrating their own beliefs, identities and relationships. The chapter concludes by examining various models of cultural identity development. Although these models are not specific to college students, virtually all students will develop their identities along one or more cultural dimensions before they graduate. Models of ethnic identity development, White racial consciousness and faith development are presented in detail.

The restrictive measures related to the COVID-19 pandemic put a halt to everything across the world. The global crisis hit every sphere of life. The mobility restrictive nature of the pandemic was a major blow to the travel, tourism and hospitality industry. For a country like Pakistan, with an unstable economy and struggling tourism, the pandemic served as ground zero. This chapter critically examines tourism dimensions in Pakistan and how it sustained the impact of various crises. It pays attention to the concepts of vulnerability, social and community resilience, and adaptive capacity to provide a theoretical understanding of the revival of tourism in Pakistan. It also considers the impact of COVID-led measures on the tourism industry and corresponding initiatives of the government. The chapter concludes by arguing that Pakistan should carefully monitor and assess the current debates on tourism policies and practices. The chapter suggests that the national tourism strategy should incorporate a mechanism that can address tourism in crises in addition to addressing the environmental, socio-cultural and economic impact of tourism.

The value which can be placed upon the rights of property in a name of a commodity, a food or drink, perhaps famous all over the world, which has come down to us through the centuries, is incalculable. Most of such foods and drinks have a regional association, and are prepared according to methods, often secret, handed down from one generation to another and from locally grown and produced materials. Nowhere are such traditions so well established as in cheese‐making and the wine industry. The names do not signify merely a method of manufacture, since this can be simulated almost anywhere, nor even the raw materials, but differences in climate, the soil and its treatment, its produce, harvesting, even in the contaminants of environment. Rochfort cheese, for example, is made from ewe's milk, but most important, with mould growths found only in the caves of that part of France where it is stored.

This paper is intended as an overview and think piece, contributing to literature identifying accounting’s impact in making things knowable. Critical accounting research has always sought alternative ways of understanding the discipline and the legacy is extended here by considering pathways forward. Accounting continually impacts public policy in what it privileges for selecting and in what it silences and neglects. Given that humans are meaning-making we have choices, and this essay interrogates accounting techniques operating as façades while disguising social impacts. Promoting qualitative accounting research that reimagines these complexities and considers moral contexts is the substance of this essay, for advancing the public interest in accounting.