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The purpose of this paper aims to discuss the outreach strategies of higher education institutions (HEIs) to promote the inclusion of refugees, focusing on two case studies of programs in southern Brazil.

This paper analyzes two outreach programs of Brazilian universities: the Welcome Program for Immigrants (Programa Acolhida ao Imigrante) of the University of South Santa Catarina, a private higher education institution and the Support Center for Immigrants and Refugees (Núcleo de Apoio ao Imigrantes e Refugiados), sponsored by the Federal University of Santa Catarina, a public university. The activities of the two institutions were compared with the targets of the sustainable development goals to discuss the outreach strategies of HEIs aimed at promoting the inclusion of refugees, through descriptive research, with a qualitative approach based on documentary and bibliographic research.

The results show that academic participation in research and outreach programs provides refugees with an education but also represents a social contribution far beyond qualifications and technical training, by mitigating local and global problems. The practice of inclusive education allows a reduction in historically existing inequalities. The findings of this study indicate that the results are much more effective when universities, government and society work together to reduce inequalities.

This study addressed how universities can and should ensure life quality (SDG 3), including an equitable education and fostering lifelong learning opportunities for everybody (SDG 4) and gender equality (SDG 5), to reduce unemployment (SDG 8) and inequalities among people (SDG 10), through outreach projects.

The purpose of this paper is to collect data and select a bibliographic portfolio (BP) of the literature on the performance evaluation of business process management (BPM) governance, in order to highlight studies aligned with business process governance, and with scientific recognition and its bibliometric parameters.

The research method is qualitative and the process of identification, selection, and analysis of the articles in the BP took place through evaluation and interpretation by the authors of this research. Regarding data collection, this research used primary data in the selection of the BP, and secondary data when the authors analyzed the articles.

The paper selects a set of 19 articles with scientific recognition and aligned with the research topic, which refers to the performance evaluation of BPM governance. This set is called the BP, and highlights and contains the most often present journals, articles, authors, and keywords found in the search performed by the authors.

This research uses thorough procedures for the selection process that differ from traditional procedures: the selection process is structured in a way that allows checking of each research stage; the research topic is fragmented into many areas of study and the search is carried out simultaneously in all these areas; and the researchers interact with the search process and as they expand their learning they adjust the search direction.