Lata Bajpai Singh and Anita Singh
Human resource management, Employee relations, Strategic human resource management.
Abstract
Subject area
Human resource management, Employee relations, Strategic human resource management.
Study level/applicability
The given case study is to be used by graduate and post-graduate students of Management in the courses of Human Resource Management & Employee Relations. The case may also be used for the discussions on the concepts such as discipline, disciplinary enquiry, grievance settlement procedure, workplace counseling and strategic human resource management.
Case overview
The given case study is hypothetical in nature and meant for academic purpose and classroom teaching. In the given case study, the authors present a grievance settlement mechanism of a banking sector organization. The case study is about a grievance and its settlement of a sales executive in the branch office through the involvement of other senior officials at the workplace. The case study is useful to understand the significance of disciplinary issues, grievance settlement and domestic enquiry and counseling at the workplace.
Expected learning outcomes
The learning objective of the case is to make students understand the significance and various aspects of employee relations at the workplace. It aims at making students familiar with the requirement of discipline, focus on grievance settlement procedure and conducting disciplinary inquiry. The case study further has purpose to make students learn about the importance of counseling and be familiar with steps in counseling for handling real-life situations in their career.
Supplementary materials
Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.
Subject code
CSS 6: Human Resource Management.
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Neelam Singh and Santanu Dutta
This paper discusses how melt flow indices and flow behavior data can be used to predict polymer flow in real industrial processes. The ability to simulate flow behavior can help…
Abstract
This paper discusses how melt flow indices and flow behavior data can be used to predict polymer flow in real industrial processes. The ability to simulate flow behavior can help us establish a robust process that has a large processing window and which accommodates a natural variation. The effect of shear rate on viscosity is of far greater significance. It is therefore important to find the Newtonian region of the curve and set the process parameters in this region for a specified mould thickness. This paper also aims at modifying the flow behavior of polypropylene blends using various lubricants and flow promoters both low molecular weight and polymeric flow promoters.
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Neelam Singh, Suresh Jain and Prateek Sharma
The purpose of this paper is to understand whether the adoption of environmental management practices and firm characteristics influence the environmental benchmarking in Indian…
Abstract
Purpose
The purpose of this paper is to understand whether the adoption of environmental management practices and firm characteristics influence the environmental benchmarking in Indian firms. It further looks into the impact of environmental benchmarking practices on firms’ environmental performance.
Design/methodology/approach
The study conducts a research survey to obtain the practitioner’s responses on the different aspects of environmental benchmarking. The survey data of 104 firms provide an empirical basis to investigate different research hypotheses using statistical techniques.
Findings
The results indicate that the firms which implement environmental management practices are more likely to adopt environmental benchmarking in one or more areas of their operations. The findings signify that firms which benchmarks for environmental purposes are more likely to have better environmental performance. The study confirms that large firms have significant chances of having environmental benchmarking compared to small and medium sized firms. The firms in different sectors have different relative preference to eight different areas of environmental benchmarking. However, all these preferences are not significant at 95 per cent confidence level.
Research limitations/implications
The research use only qualitative responses on environment management aspects and could be further extended by incorporating the quantitative (emission) data of different industries.
Practical implications
The study provides an insight into the environmental benchmarking practices of Indian firms for better management of environmental performance of the firms.
Originality/value
The study investigates the experience and attitude of Indian firms to environmental benchmarking based on an empirical research. It adds to the knowledge in the field of environmental benchmarking in developing countries with specific focus on India.
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Jaya Prakash Pradhan and Keshab Das
The purpose of this study is to examine the subnational regional dimension of exports by small and medium-sized enterprises (SMEs) in India, one of the prominent emerging…
Abstract
Purpose
The purpose of this study is to examine the subnational regional dimension of exports by small and medium-sized enterprises (SMEs) in India, one of the prominent emerging economies or “rising powers”.
Design/methodology/approach
To understand the forces driving the variation in subnational region’s share in international business of rising power SMEs, an analytical conceptual framework on regional export advantage (REA) was formulated based on the review of relevant theoretical and empirical literature. The model was estimated for Indian states using the most appropriate and recently developed econometric technique of fractional logit model.
Findings
The paper provides evidence that the emergence of exports by rising Indian power SMEs is geographically limited to a few select regions/states. Southern Indian states alone accounted for half of exports from SMEs in the organized manufacturing sector during 2000-2008, followed by Western India. The REA analysis has brought to the fore that regional stock of technological knowledge, availability of skill, port facilities, urban areas and foreign direct investment stocks are crucial factors determining states’ share in SME exports across technological subcategories. However, the size and sophistication of local demand continue to influence states’ efforts at enhancing exports by SMEs, at least those belonging to the medium- and high-technology categories.
Research limitations/implications
The proposed empirical framework could be extended to include institutional and political economy factors. Its application to subnational regional shares in total exports by all firms taking into account fixed effects for regions may be another feasible line of future research.
Practical implications
Empirical findings recognize that appropriate strategies by subnational policymakers are important for a region to achieve a higher contribution in national SME exports. Subnational policy measures aimed at upgradation of regional technological assets and skill base through the promotion of technology clusters and R & D of local firms, facilitation and creation of better industry-university linkages and investments in education and training institution may help the states to gain higher export advantage.
Originality/value
This paper provides new analytics and insights into the role of subnational spaces in the internationalization of rising power SMEs from India and serves to contribute to the extant international business research that is predominantly occupied with “nation” as the unit of location.
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Neelam Rani, Muhammad Zafar Yaqub, Nidhi Singh and Pierpaolo Magliocca
The purpose of this paper is to review how knowledge transfer, including knowledge integration, absorptive capacity and reverse knowledge transfer (RKT) in cross-border…
Abstract
Purpose
The purpose of this paper is to review how knowledge transfer, including knowledge integration, absorptive capacity and reverse knowledge transfer (RKT) in cross-border acquisitions, is examined in existing research work. The authors also propose directions to advance research in cross-border acquisitions.
Design/methodology/approach
A systematic literature review is conducted, and related propositions are advanced based on scientometric and bibliometric analysis of 146 papers published over 10 years about tacit knowledge transfer, innovation activities, industrial policy effect on merger decisions, top management experience and value creation in cross-border acquisition. First, the authors searched major themes with the help of Scopus, and later, the authors analysed all received literature with the help of VOS Viewer.
Findings
This review facilitates us to identify six clusters and main author keywords. These six clusters are the underlying six research streams, including RKT, cultural distances, value creation, absorptive capacity, innovation and reference to India and China.
Originality/value
Despite knowledge transfer constituting important antecedents and critical factors for the success of cross-border acquisitions, knowledge management in the acquired company through proper knowledge transfer and knowledge integration is not given enough attention. Current literature still fails to provide a holistic picture of how firms strategically manage knowledge post-acquisition. To the best of the authors’ knowledge, this study is the first to analyse the dynamics of knowledge transfer in cross-border acquisitions. The study is a novel attempt to relate current research themes to emerging areas of cross-border acquisitions.
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Neelam Chantola and S.B. Singh
The purpose of this paper is to study various reliability measures like reliability, mean time to failure (MTTF) and sensitivity of transformer including different parameters of…
Abstract
Purpose
The purpose of this paper is to study various reliability measures like reliability, mean time to failure (MTTF) and sensitivity of transformer including different parameters of insulating oil/paper as health index.
Design/methodology/approach
The reliability characteristics of transformer incorporating different parameters of insulating oil as well as paper have been evaluated using Markov process incorporating Gumbel–Hougaard copula, Laplace transforms and supplementary variable technique. The parameters taken into consideration are breakdown voltage (BDV) and moisture content (MC) of both insulating oil and paper, and other parameters considered are interfacial tension (IFT), dissipation factor (DF), degree of polymerization (DOP) and furanic content (FC) for insulating oil and paper, respectively. By probability consideration and continuity influence, difference-differential equations have been obtained for the considered model.
Findings
Transition state probabilities, reliability, MTTF and sensitivity of the transformer corresponding to different parameters of insulating oil and paper have been evaluated with the help of aforementioned technique. Variations of reliability with respect to time along with the variations of MTTF and sensitivity have also been examined. Remarkable points during the study have also been pointed out.
Originality/value
Reliability characteristics of the transformer have been evaluated including two parameters: insulating oil and paper with the help of supplementary variable technique, considering two different types of repairs incorporating Gumbel–Hougaard family of copula unlike done earlier. Reliability, MTTF and sensitivity of transformer have been analyzed considering the parameters: BDV, MC, IFT and FC of insulating oil, and BDV, MC, DOP, DF of insulating paper.
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Neelam Kaushal, Rahul Pratap Singh Kaurav, Manish Kumar Jha, Suman Ghalawat and Mahender Singh Kaswan
The present research work reviews and maps the thematic evolution of the interface between human resource (HR) practices and service quality (SQ) over the last 33 years.
Abstract
Purpose
The present research work reviews and maps the thematic evolution of the interface between human resource (HR) practices and service quality (SQ) over the last 33 years.
Design/methodology/approach
The authors employed systematic literature review (SLR), bibliometric analysis and visualization to comprehensively map 215 papers extracted from the Web of Science and Scopus databases. The present study also helps to document the research themes that evolved through co-occurrence networks and thematic maps.
Findings
The study identifies that HR practices are the central drivers for maintaining SQ in an organization and found that teamwork, empowerment, recruitment, selection, training and reward are key for improving the SQ. It concludes the impact of HR practices on SQ, develops the knowledge structure of human resource management (HRM) operations and SQ literature and organizes it under various dimensions as antecedents and outcomes. As its foremost input, the current study proposes human resource practices and service quality (HRPSQ) framework for comprehensive HR practices and SQ in an organization.
Originality/value
The study is unique as it map the journey of HR practices and SQ and proposes a framework for improved performance.
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Anurag Singh and Neelam Waldia
This study examines the impact of interpersonal conflict on workplace aggression. Moreover, the moderating role in the association between interpersonal conflict and workplace…
Abstract
Purpose
This study examines the impact of interpersonal conflict on workplace aggression. Moreover, the moderating role in the association between interpersonal conflict and workplace aggression has been examined.
Design/methodology/approach
The research is grounded on the cognitive appraisal theory, which posits that interpersonal conflict contributes to aggression in the workplace. A sample of n = 250 employees from the steel industry in India was selected in two waves. The authors utilized Hayes' PROCESS macro v4.1 for path analysis.
Findings
The research reveals that interpersonal conflict is positively and significantly related to workplace aggression. Moreover, organizational climate is negatively associated with workplace aggression. The moderation analysis has revealed that organizational climate negatively moderates the relationship between interpersonal conflict and workplace aggression.
Practical implications
This study suggests that recognizing the significance of the organizational climate, companies can proactively curtail the progression of disputes into hostile behaviors. Nurturing a positive workplace climate becomes paramount, as it acts as a buffer against conflict escalation. Educating both staff and managers about the diverse forms of aggression and implementing appropriate protocols to address such behaviors are crucial steps toward fostering a positive climate.
Originality/value
This study provides new insights into the existing literature on workplace aggression, interpersonal conflict and organizational climate for future research.