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The purpose of this paper is twofold: first, to determine the extent to which hedonic and utilitarian attitudes and loyalty are influenced by perceived financial performance (PFP) and executive compensation plan image (ECPI) in financial services; second, the authors evaluate relationships among hedonic and utilitarian attitudes, trust, and loyalty.

Using a quasi-experimental design in Study 1 the authors test the relationship between antecedents (PFP and ECPI) and relational elements (attitudes, trust, and loyalty) to address the first objective. To accomplish the second objective, the authors employ structural equation modeling in Study 2 to test the relationship among hedonic and utilitarian attitudes, trust, and loyalty.

Study 1 confirms that PFP and ECPI positively impact both hedonic and utilitarian attitudes but do not directly affect loyalty. Study 2 demonstrates a positive association between utilitarian attitudes and trust, although the hedonic attitudes-trust relationship is negative. Hedonic attitudes are also significantly related to utilitarian attitudes. Finally, trust mediates the relationship between attitudes and loyalty.

Building customer trust is an important correlate of loyalty, and emphasizing an attribute-based aspect of perceived financial service generates greater trust compared to enhancing a non-attribute aspect (i.e. minimizing negative effects on image of executive compensation plans).

The authors link attitude research to service/relationship quality research and discover that attitudes are indirectly related to loyalty through increases in trust. The findings suggest that perceived image and performance of financial services are important to relationship quality when applied to financial services.

Generally, this study contributes to our understanding of the situations when conflict facilitates performance versus when it hampers performance. More specifically, the study distinguishes between conflict potential, conflict stimulus, and actual conflict. We present two hypotheses that compare two competing views to further disentangle whether and when conflict is functional. Our empirical tests, using a sample of Mennonite congregations, lead us to speculate that conflict may be functional for individual‐centered performance measures, but dysfunctional for group‐based performance measures.

The purpose of this paper is to increase one's understanding of psychological contracts by proposing and testing relationships between employees' personalities and their psychological contracts and to consider the influence of gender on psychological contracts.

Data were collected from 163 employees in ten organizations. Regression analysis was used to explore the relationships between each of nine psychological contract dimensions plus gender and the Big Five personality dimensions.

It was found that personality is related to five of the nine psychological contract dimensions and that each personality dimension is related to one or more of the psychological contract dimensions. It was also found that gender had a significant impact on our results. Women held stronger obligation attitudes than did men. The personality of men related to varying obligation attitudes, whereas, women's attitudes did not vary significantly within personality dimensions. The study suggests that employees' psychological contracts may be more emotionally based than cognitively based.

The self selection of participants limits the generalizability of the results. The data is cross‐sectional precluding inference of causality. The paper assumed a linear career model for participants and did not consider alternate models

Personality would appear to be an important factor in our understanding of psychological contracts, particularly in men. Personality provides a basis for psychological contracts being idiosyncratic. The interaction of personality and gender complicates the psychological contract management process.

Despite 17 years of research, the factors underlying employees' idiosyncratic psychological contracts remain to be adequately explored through empirical research. This is the first study that connects employees' personality to their beliefs about employee and organizational obligations. Gender appears to play a role in the development of psychological contracts.

Contemporary careers research suggests that individuals are more likely to be proactive about their careers when they possess an internal, rather than an external locus of control (LOC). The purpose of this paper is to adopt the view that individuals can be both external and proactive depending on whether or not they possess an incremental implicit theory.

Self-administered surveys were completed by 127 employed individuals in Nigeria. These surveys were used to gather information on individuals’ external LOC, protean and boundaryless career orientations and implicit theory beliefs.

Results indicated partial support for positive relationships between external LOC and contemporary career orientations and that an incremental implicit theory can have a positive moderating effect on the relationship between an external LOC belief in chance and the values-driven protean career orientation.

The study was based on a cross-sectional study in one time period and all information was self-report.

The results suggest that HR managers that operate in global environments should consider the importance of individual implicit theory and on career orientations and take a broader view of the role of internal and external LOC.

The study questions whether predominant perspectives of the relationship between proactive career orientations and internal LOC applies to contexts where external LOC predominate.

This study is unique in the examination of positive relationships between implicit theory, external LOC and contemporary career orientations. Furthermore, the study examines these relationships in an unstable and unpredictable work environment context, Nigeria, where such positive relationships are highly necessary to improve the career self-management of individuals.